Nationwide Gas Care Limited Reviews 247

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My boiler broke down just the end of last year contacted nationwide gas care and was surveyed the next day and new boiler fitted within a week all just before Christmas. Then last weekend Sunday 12th... See more

Rated 1 out of 5 stars

Constantly cancelling appointments last minute, making me use up my annual leave, no care for customers, worst company I've ever dealt with. And im and engineer myself. I deal with companies all the... See more

Rated 5 out of 5 stars

Had yearly boiler service recently. Gary phoned ahead of time to let me know he was on his way. Work carried out swifty and professionally. All government covid guidelines adhered to with mask wearing... See more

Company replied

Rated 5 out of 5 stars

Both phone staff and engineers professional and friendly. Take time to explain any questions. Work booked to upgrade gas pipe, engineer attended on booked date as planned . New pipes fitted no mess a... See more

Company replied


Contact info

4.0

Great

TrustScore 4 out of 5

247 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Called within the time slots agreed and work was carried out efficiently and with the minimum of fuss. Engineer wore face mask at all times.
Would recommend this service as it has been very reliable.

September 3, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Many thanks John Sharp for taking the time to leave us a review and for the 5 star rating . During these times safety of all concerned is paramount so our engineers take extra care when in your home . We appreciate your positive words and thanks for the recommendation.

Rated 5 out of 5 stars

Fairly recent customer…

I have been a customer for three years now after being recommended by a friend. I have found the company to be very efficient, friendly and experienced. They inform you when the maintenance is arranged for and the engineer phones before arrival. Always cheerful and correct and I cannot fault anything up to date.

September 3, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Thank you for for the 5 star rating and the review. It's great to hear that you are happy with our services and staff . Thank you for choosing Nationwide Gas Care and we hope to keep delivering a high level of customer service to you in the future .

Rated 5 out of 5 stars

I had my boiler installed by nationwide…

I had my boiler installed by nationwide care and I have had great after care service every year when it comes to annual service on boiler especially now in these unprecedented times this year but extremely happy with the service and friendly engineers who come to my home

September 3, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Thanks Jeanette for the review and 5 star rating . We are pleased to hear that you are confident and happy with our services and staff and will endeavor to continue this high level of customer service in the future.

Rated 5 out of 5 stars

My boiler was installed by Nationwide…

My boiler was installed by Nationwide and serviced annually. The service has always been highly professional and the engineers polite and courteous.

September 1, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Thanks Mr Clive Quantick for the 5 star rating and review . Its great to hear you chose us to install your new boiler and that you have the confidence in our services and staff. We hope to continue this high standard of service moving forward.

Rated 5 out of 5 stars

Long term satisfied customer.

I have been a Nationwide Gas Care customer for years. Competitive pricing and always on hand when you need them.

August 31, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Many thanks Mr Bell for taking time to review us and for the 5 star rating , It's good to hear that you know you can rely on us and have been a loyal customer for so many years .

Rated 5 out of 5 stars

Been with nationwide gas for years …

Been with nationwide gas for years Great friendly service They are the best out there

August 31, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Thanks Mr Steven for the 5 star rating and review. We appreciate your positive comments and hope to continue the great service moving forward.

Rated 5 out of 5 stars

Customer service of a very high standard.

We have been a customer of Nationwide gas for over sixteen years.We have recently had our annual service check done
The young man who carried out the service was very polite and efficient and as usual went about his task efficiently.
I would recommend this company to any one.

August 30, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Thank you Bob Dickson for the 5 star rating and taking time to review us. We appreciate you choosing Nationwide Gas Care and for being with us for many years . It's great to hear that you found our engineer pleasant and that you would recommend us to others .

Rated 5 out of 5 stars

James

James, the Engineer was excellent. He was very thorough and took the time to full investigate and resolve our Boiler problem. He gave me advice on what to look for and the information to call in with if it ever happened again. This would enable swift resolution in terms of sourcing any parts. He was courteous and respectful.

August 28, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Many thanks Gillian Crighton for the review and 5 star rating . We're pleased to hear you were so pleased with James and felt confident in the advice given to you . Thanks for choosing Nationwide Gas Care.

Rated 5 out of 5 stars

Nationwide Gas Care

Have used this company for over 10 years for boiler service & maintenance- excellent service... have never let me down & always call approx 30 mins before they arrive so you don’t have to wait in house until they arrive... friendly staff too 😊👍🏼

August 25, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Thank you Petrina May for the 5 star rating and kind review. It's great to hear that you are happy with our services and we hope to continue delivering this high level of customer care to you moving forward .

Rated 5 out of 5 stars

Recent Gascare experience

We have now had our boiler serviced annnually by Nationwide for some fifteen years. It is usually Gordon who attends. He is pleasant, efficient and punctual usually giving us a ‘phone call some five minutes before arrival time. We have no problems with the service received to date and have indeed recommended Nationwide to friends in the past.
Nigel and Margaret Duncan,
25.08.20.

August 25, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Thanks Nigel and Maureen Duncan for the 5 star rating and taking time to review us . We appreciate you choosing Nationwide Gas Care and appreciate you being a customer for so long. Many thanks also for your recommendations.

Rated 4 out of 5 stars

Excellent Service

We have been with Nationwide Gas Care for over 5 years now. Engineers always contact you prior to arrival. Very polite. Last service carried out by Gordon. Arrived in full PPE and had the job done in no time. Only small disappointment this time was that until the engineer called on the morning of the service we had no notification of the service. Normally we would have got a letter or 2 (Gordon said the same). Overall we will continue to use them.

August 24, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Thanks James Redpath for the review and 4 star rating . We are pleased to hear you were happy with the engineer . Our apologies that you were not aware as we do notify in advance in case the date is not suitable . We appreciate you made time for Gordon to carry out your service in light if this.

Rated 5 out of 5 stars

I have had my annual service carried…

I have had my annual service carried out for many years at 2 properties, a new boiler fitted by Nationwide Gas Care, engineers and staff are first class, always polite and on time. Was very reassured to see gas engineer in full PPE and social distancing during these unprecedented times. I would highly recommend Nationwide.

August 24, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Many thanks Tom Alston for the 5 star rating and review . It's good you felt reassured that all safety precautions were in place due to covid19 and that you find all staff courteous and professional.

Rated 5 out of 5 stars

Engineer and staff friendly and…

Engineer and staff friendly and helpful. Great service.

August 21, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Thanks for the 5 star rating and review George Pearson . We are pleased to hear that you are a happy customer of Nationwide Gas Care.

Rated 5 out of 5 stars

This company has been servicing our…

This company has been servicing our boiler for over 18 years now. I am very satisfied with the level of service that I have received. The engineer always arrives on the arranged date and gives you a courtesy call about 30 minutes before he arrives. They are competent in carrying out the service and answer any questions very knowledgeably. On the one occasion that I had to call them out to do a repair. They arrived the next day and replaced the faulty part on the spot.

August 21, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Thanks Katy Boyle for the review and 5 star rating. We appreciate you being a customer for so many years and that you are confident and happy with our service . We hope to continue delivering this level of customer care and service to you.

Rated 5 out of 5 stars

Reliable and efficient.

I have been a customer of Nationwide Gas Care for many years. Their manner of customer care is excellent both with office staff and with their field engineers. They always turn up on time and are tidy and efficient.
In the current Covid climate, the engineer had the correct PPE and observed social distancing. I had no concerns about safety.
Will continue to use Nationwide.

August 21, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Many thanks Gerry Gillen for the 5 star rating and taking time to leave a review . It's good to hear that you felt comfortable with safety precautions during the visit . I hope we continue to deliver the high level of service we have given moving forward.

Rated 5 out of 5 stars

I have been a customer for many years…

I have been a customer for many years and find the service excellent and the communication very good. Also if you require to contact them personally the staff are friendly and helpful. I would recommend this service to everyone without hesitation.

August 21, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Thank you William Cunningham for giving us a 5 star rating and review. It's lovely to hear that all contact with our team has been positive and for you recommendations. It's appreciated.

Rated 5 out of 5 stars

The engineer arrived on time and was…

The engineer arrived on time and was very pleasant ,he adhered to all the guidelines.We have been with Nationwide has care for many years and we always have good service thank you
Elisabeth Cardigan

August 21, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Thanks Elizabeth Cardigan for the review and 5 star rating . We appreciate you remaining with Nationwide Gas Care and it's great to hear you are happy with the engineer and services overall.

Rated 5 out of 5 stars

Top class customer service

I've been a customer for many years, & would recommend this company to anyone who needs boiler/heating system maintenance. Friendly staff, trustworthy advice and prompt repairs.

August 19, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Thanks Allan Jamieson for the 5 star rating and the review. We appreciate your recommendations and are pleased you find the staff both professional and courteous.

Rated 5 out of 5 stars

Great service

I have been a customer for many years and have had the best service both for annual service and for any breakdowns.

August 19, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Thank you Sheila Peters for the kind words and 5 star rating . It's great to hear all breakdowns and services have been carried to a high standard. We appreciate you choosing Nationwide Gas Care.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look