I really like Naty diapers. I think they have really helped to avoid rashes in my baby. However there is a lack of information regarding the delivery. I first learned when my package was arriving the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am really impressed with these new types of nappies. The first set I got were very bad, I vowed never to buy from you again but I say that you had a upgraded one and I am happy with it. It still has... See more
Finally right diapers came and these work well. Would be great to have a faster delivery if it is paid. Also, it said that the delivery is free over 50€ but I still paid.
excellent product, fast shipping, recommended product!!!!
Company details
Written by the company
Eco by Naty is the leading green diaper brand. We have come this far by constant drive for excellence and determination to make a real change. We are at the edge of the eco development, and determined be so in the future. Over the years we have invested millions of dollars in new, groundbreaking technology. Instead of locking our developments with patents, we leave them free for other companies to adopt if they would like to do so. We don’t mind that, we salute it! The more sustainable solutions there are on the market, the better.
Contact info
Swedenborgsgatan 20, 118 27, Stockholm, Sweden
- 08-644 96 96
- naty.com
4.1
Great
1K reviews
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It’s been one week and still know…
It’s been one week and still know nothing about my order
October 21, 2024
Reply from Eco by Naty
Hello Guiomar!
Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner.
The estimated delivery time frame is 5-7 business days. Please note that orders are shipped from Denmark, and international shipping may take longer than expected due to customs processing and other factors.
Nonetheless, we understand the frustration that can arise from delayed delivery, and we appreciate your patience and understanding. We remain committed to providing the best service possible, and we hope to have the opportunity to serve you again in the future.
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.
Best regards,
Iza - Eco by Naty
Really love the products excellent on…
Really love the products excellent on baby’s skin and would definitely use again the only downside was the delivery! It was slow and then I was told my parcel had been delivered and it hadn’t so ended up having to wait an extra day and a half. Normally this wouldn’t have mattered but I had completely run out of the product I was using and had ordered everything in time so this wouldn’t happen only for the delivery to be messed up.
October 14, 2024
Reply from Eco by Naty
Hello Sarah!
Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner.
The estimated delivery time frame is 5-7 business days. Please note that orders are shipped from Denmark, and international shipping may take longer than expected due to customs processing and other factors.
Please note that due to Brexit, customs regulations have become and stricter, which may result in a delay in delivery outside the UK. Our package may be held for up to 3-5 days during customs clearance. We apologize for any inconvenience this may cause and appreciate your patience during this time.
Nonetheless, we understand the frustration that can arise from delayed delivery, and we appreciate your patience and understanding. We remain committed to providing the best service possible, and we hope to have the opportunity to serve you again in the future.
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.
Best regards,
Iza - Eco by Naty
Good product also for little doggies
Good product. No perfume which I like.
We use it for our dog to clean her face after breakfast and dinner. She loves it.
September 25, 2024
The quality is not good enough.
September 30, 2024
Reply from Eco by Naty
Hello Lizbeth!
Thank you for your feedback. I apologize if our products did not meet your expectations.
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.
Best regards,
Iza - Eco by Naty
Nappy’s are fantastic
Nappy’s are fantastic. That’s all I use with my twins. But if I buy in my local shop I save 2€ per Paket. It’s cheap not buying them direct from you.
September 30, 2024
Reply from Eco by Naty
Hello Lilly!
Thank you for your feedback. You can buy from any retailer you're most comfortable in. :)
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.
Best regards,
Iza - Eco by Naty
The diapers are wonderful
The diapers are wonderful, well fitting and software. To long time for the delivery, it took 10 days
September 19, 2024
Reply from Eco by Naty
Hello Bianca!
Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner.
The estimated delivery time frame is 5-7 business days. Please note that orders are shipped from Denmark, and international shipping may take longer than expected due to customs processing and other factors.
I was able to check that your order was created on September 18 and was delivered on September 24. It was delivered within 6 days.
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.
Best regards,
Iza - Eco by Naty
Good to baby ✨
September 16, 2024
The product is great although price is…
The product is great although price is a bit too high!
September 23, 2024
The diapers work great and the shipping…
The diapers work great and the shipping was on time.
September 12, 2024
I like that these wipes are…
I like that these wipes are compostable. I’m waiting to see how well this works. Other than this I’m not really impressed. It is hard to keep the wet. I have to keep turning them over to keep the top ones wet. They are hard to pull apart. Perhaps part of what makes them compose is that they are very thin.
August 12, 2024
Reply from Eco by Naty
Hello Patricia!
Thank you for your feedback and we are very sorry to hear you've had issues with our wet wipes.
We would very much appreciate it if you could visit https://support.naty.com/hc/en-us/requests/new and write to our support group so that we can investigate a bit closer into this, as well as send you some compensation products. Thank you!
Kind regards,
Karl - Eco by Naty
Carefull with diaper size
Everything ok with the shipment but, to give a more interesting feedback I have to speak about the products bought. In particular about the diapers: the product it self is wonderful, but be careful with the size. My daughter is 1month and half and the weight only this week is above 4kg. I took the diapers with size 1 (2-5kg) the same of a commercial one, but the effettive measurements is much lower, For my next order I have to take the size 2. I will tell you if the results is better or not.
September 3, 2024
Great products
Great products. The only negative thing I can say about your flushable wet wipes is that you can't get just one out of the package.
September 12, 2024
Clear and user-friendly website.
August 15, 2024
Shipping could have been a little…
Shipping could have been a little shorter but product is great!
The quality and delicacy of the products sre top. Thank you fot projects like this.
August 27, 2024
Good diapers, bad subscription system
The napies are very good, but every time you change the size in subscription is a problem, we been now waiting for a month, and we still don’t have our diapers, we gonna end up changing brand because of all the problems to make adjustments in the subscription.
July 1, 2024
Reply from Eco by Naty
Hello Azul!
Thank you for your feedback and we are very sorry to hear you've had issues with our subscription orders.
We would very much appreciate it if you could visit https://support.naty.com/hc/en-us/requests/new and write to our support group so that we can investigate a bit closer into this. Thank you!
Kind regards,
The Naty Team
Product great as usual
Product great as usual , delivery slow and package damaged , so this caused me no inconvenience just information for you thanks
September 6, 2024
Reply from Eco by Naty
Hello Albert!
Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner.
The estimated delivery time frame is 5-7 business days. Please note that orders are shipped from Denmark, and international shipping may take longer than expected due to customs processing and other factors.
Due to Brexit, customs regulations have become and stricter, which may result in a delay in delivery outside the UK. Our package may be held for up to 3-5 days during customs clearance. We apologize for any inconvenience this may cause and appreciate your patience during this time.
Nonetheless, we understand the frustration that can arise from delayed delivery, and we appreciate your patience and understanding. We remain committed to providing the best service possible, and we hope to have the opportunity to serve you again in the future.
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.
Best regards,
Iza - Eco by Naty
The poop comes out of the diaper
Delivery was perfect. The product, instead, does not meet my expectations: my baby boy is always dirty on his back because poop comes out of the diaper
September 3, 2024
Reply from Eco by Naty
Hello Marta!
Thank you for taking the time to contact us and I'm sorry to hear you're having difficulties on your end.
We believe this is due to an unfortunate manufacturing fault and though these are very rare, they sometimes can occur.
However, leakage can sometimes be caused by a bad fit as well. It is not uncommon for some children to experience a less-than-ideal nappy fit although they may fall within the recommended weight range of a particular nappy size.
Babies come in all sorts of shapes and sizes, and although their weight may be within a certain range, their body shape can vary significantly.
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.
Best regards,
Iza - Eco by Naty
Absolutely love the quality and the…
Absolutely love the quality and the efficiency of the Naty’s sustainable products, and their customer service. It would be even better if the packaging would be made of paper instead of plastic, to be consistent with the brand. But maybe they’re already working on it
July 29, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.