I really like Naty diapers. I think they have really helped to avoid rashes in my baby. However there is a lack of information regarding the delivery. I first learned when my package was arriving the... See more
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Review summary
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I am really impressed with these new types of nappies. The first set I got were very bad, I vowed never to buy from you again but I say that you had a upgraded one and I am happy with it. It still has... See more
Finally right diapers came and these work well. Would be great to have a faster delivery if it is paid. Also, it said that the delivery is free over 50€ but I still paid.
excellent product, fast shipping, recommended product!!!!
Company details
Written by the company
Eco by Naty is the leading green diaper brand. We have come this far by constant drive for excellence and determination to make a real change. We are at the edge of the eco development, and determined be so in the future. Over the years we have invested millions of dollars in new, groundbreaking technology. Instead of locking our developments with patents, we leave them free for other companies to adopt if they would like to do so. We don’t mind that, we salute it! The more sustainable solutions there are on the market, the better.
Contact info
Swedenborgsgatan 20, 118 27, Stockholm, Sweden
- 08-644 96 96
- naty.com
4.1
Great
1K reviews
Replied to 75% of negative reviews
Typically replies within 24 hours
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Terrible two week wait. Nappies come from overseas in the UK
I paid £4.99 for delivery. I didn’t realise the nappies came from overseas. The nappies took so long to come that I had to order more nappies to fill the gap. Customer service just said sorry. I informed them that they need to inform customers about the almost two delivery time.
September 3, 2024
Reply from Eco by Naty
Hello Kimberley!
Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner. We have already passed your concern on to our management team.
The estimated delivery time frame is 5-7 business days. Please note that orders are shipped from Denmark, and international shipping may take longer than expected due to customs processing and other factors.
Nonetheless, we understand the frustration that can arise from delayed delivery, and we appreciate your patience and understanding. We remain committed to providing the best service possible, and we hope to have the opportunity to serve you again in the future.
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.
Best regards,
The Naty Team
Everything was well
August 15, 2024
Super soft and good absorbing
Would love to have it available in the supermarket like in Switzerland. Living in Spain we can only order it online
August 22, 2024
Easy to use
Easy to use, unlike buying from Amazon whose package is not as easy to manage opening one at a time.
August 8, 2024
I like Eco by Naty :)
High quality nappies for my baby and very good shipping service.
August 1, 2024
Super!
Now that I have a second grandchild I order again Eco by Nati.
I love the products and the idea behind it.
The products are great and I like all of them.
July 31, 2024
The delivery process with EcobyNat is…ok
The delivery process with EcobyNat is usually poor, but this time it worked better. Things arrived properly.
July 30, 2024
Got wrong parcel and still haven’t…
Got wrong parcel and still haven’t gotten the right one weeks later 😞
July 19, 2024
Reply from Eco by Naty
Hello Lisa,
We have an existing open ticket regarding this concern. The case has been escalated to the logistics team.
Please respond to my latest email.
Thanks!
Best regards,
Iza - Eco by Naty
Super!
Don’t really get the pricing and min order side of things, but besides that super!
July 26, 2024
I have ordered size 6 and received size…
I have ordered size 6 and received size 4 unfortunately.
July 18, 2024
Reply from Eco by Naty
Hello Alba!
Thank you for your feedback and we are very sorry to hear that you have received the wrong size of nappies.
We would very much appreciate it if you could visit https://support.naty.com/hc/en-us/requests/new and write to our support group so that we can investigate a bit closer into this, as well as send you some compensation products. Thank you!
Kind regards,
Karl - Eco by Naty
Love the new and improved nappies
Love the new and improved nappies, soft and keeps my baby dry and rash free. Best eco brand for babies!!
July 30, 2024
Unprompted review
I am very happy with the Naty product…
I am very happy with the Naty product and company. High grade product. Easy to use and feeling clean afterwards.
July 9, 2024
Too many leaks!
Very disappointed with these nappies! They are the only nappies I’ve ever used that leak wee! Used them a couple of times and noticed she had a wet back. The nappies themselves were very light and not even that full, so I gave up and stopped using them. But in order not to waste my money or the opened pack, I came up with a plan to only put them on her during night seeing as she doesn’t do much when she’s sleeping. My plan was working until just now when once again I’ve found a wet back. I expected to find a full nappy, but once again hardly anything.
July 30, 2024
Unprompted review
Reply from Eco by Naty
Hello Louise!
Thank you for your feedback and we are very sorry to hear you've had issues with our diapers.
We would very much appreciate it if you could visit https://support.naty.com/hc/en-us/requests/new and write to our support group so that we can investigate a bit closer into this, as well as send you some compensation products. Thank you!
Kind regards,
Karl - Eco by Naty
Reply from Eco by Naty
Hello Wendi!
Thank you for your feedback. I'm sorry to hear you're having difficulties on your end.
Leakage can sometimes be caused by a bad fit as well. It is not uncommon for some children to experience a less-than-ideal nappy fit although they may fall within the recommended weight range of a particular nappy size.
Babies come in all sorts of shapes and sizes, and although their weight may be within a certain range, their body shape can vary significantly.
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.
Best regards,
Iza - Eco by Naty
Disappointed
Went for the size 5 pants as my usual brand pampers premium protection weren't available, on first impressions they feel soft, cute design & the waist band felt sturdy. However I sent my son off to nursery in them today & after only 2 hours after being changed I picked him up & it was bulging, his skin also felt very wet to the touch. Disappointed because I had high hopes for them. I understand the fact they are eco friendly dictates the higher than usual price range, but that should not compromise the absorbency.
July 18, 2024
Unprompted review
Reply from Eco by Naty
Hello Danielle!
Thank you for your feedback and we are very sorry to hear you've had issues with our diapers.
We would very much appreciate it if you could visit https://support.naty.com/hc/en-us/requests/new and write to our support group so that we can investigate a bit closer into this, as well as send you some compensation products. Thank you!
Kind regards,
Karl - Eco by Naty
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