I really like Naty diapers. I think they have really helped to avoid rashes in my baby. However there is a lack of information regarding the delivery. I first learned when my package was arriving the... See more
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Review summary
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I am really impressed with these new types of nappies. The first set I got were very bad, I vowed never to buy from you again but I say that you had a upgraded one and I am happy with it. It still has... See more
Finally right diapers came and these work well. Would be great to have a faster delivery if it is paid. Also, it said that the delivery is free over 50€ but I still paid.
excellent product, fast shipping, recommended product!!!!
Company details
Written by the company
Eco by Naty is the leading green diaper brand. We have come this far by constant drive for excellence and determination to make a real change. We are at the edge of the eco development, and determined be so in the future. Over the years we have invested millions of dollars in new, groundbreaking technology. Instead of locking our developments with patents, we leave them free for other companies to adopt if they would like to do so. We don’t mind that, we salute it! The more sustainable solutions there are on the market, the better.
Contact info
Swedenborgsgatan 20, 118 27, Stockholm, Sweden
- 08-644 96 96
- naty.com
4.1
Great
1K reviews
Replied to 75% of negative reviews
Typically replies within 24 hours
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The diapers are great
The diapers are great, it was our second order. The only reason for not giving 5 stars is that it took long for them to arrive , around a week. First time we receiced them after 1-2 days.
June 25, 2024
Mold inside the diapers!!!
We bought a large pack of size 4 diapers in Boots and found huge black pieces of mold inside the diapers. It looked like black spots inside diapers, I was alerted by this when putting it on a child. I cut the diapers with scissors and there were pieces of mold inside. It is completely unclear how this could happen in a closed package and how mold could appear inside the diapers, now I worry that we put them on the child. I will never buy more!
July 18, 2024
Unprompted review
Great diapers!
July 3, 2024
I love tu use these products because…
I love tu use these products because they are natural
June 18, 2024
I've always lov d Eco by Naty
I've always lov d Eco by Naty, and believe it's great value for money, however the new and improve version is very questionable, The older nappies were great when it comes to no leakage, the quality seemed better overall and the sticky part actually sticked. The new one has issues with leakage, I could smell babies urine after wearing for not a long period, and the sticky part don't always stick, and it's not as absorbent as the older version. A bit disappointed because I highly recommended them to all the mothers in my mother group.
June 28, 2024
Unprompted review
Reply from Eco by Naty
Hello Kendra!
Thank you for your feedback and we are very sorry to hear you've had issues with our diapers.
We would very much appreciate it if you could visit https://support.naty.com/hc/en-us/requests/new and write to our support group so that we can investigate a bit closer into this, as well as send you some compensation products. Thank you!
Kind regards,
Karl - Eco by Naty
The customer service is TOP TIER
The customer service is TOP TIER! The employees respond quickly and efficiently. They answer all questions throughly. Very friendly!
April 25, 2024
all fine and on time
June 12, 2024
Not received
16 days after my purchase and still have not received it … horrible experience
June 21, 2024
Reply from Eco by Naty
Hello Irene!
Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner.
The estimated delivery time frame is 5-7 business days. Please note that orders are shipped from Denmark, and international shipping may take longer than expected due to customs processing and other factors.
Nonetheless, we understand the frustration that can arise from delayed delivery, and we appreciate your patience and understanding. We remain committed to providing the best service possible, and we hope to have the opportunity to serve you again in the future.
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.
Best regards,
Iza - Eco by Naty
The Product ist very good
The Product ist very good! Service, was Perfect and I will be again
June 10, 2024
They are super soft and it is very…
They are super soft and it is very useful for the baby’s skin
June 10, 2024
The wet wipes are terrible
This review is specifically about their compostable wet wipes. The diapers are great and we love them, but these are the only wet wipes that gave my daughter the worst blistering rash.
They feel pretty dry and are difficult to get out of the pack one by one, but the aggressive rash made me stop using them immediately.
June 20, 2024
Unprompted review
Reply from Eco by Naty
Hello Naomi!
Thank you for your feedback and we are very sorry to hear you've had issues with our wet wipes.
We would very much appreciate it if you could visit https://support.naty.com/hc/en-us/requests/new and write to our support group so that we can investigate a bit closer into this, as well as send you some compensation products. Thank you!
Kind regards,
Karl - Eco by Naty
Shipping problem
The products are great but the shipping service to Sweden was rubbish - it took way longer than expected. I ordered on 31 May and didn't get get the parcel until 12th June. It wasn't delivered home to me either, I had to go to a pick up point.
May 31, 2024
So much plastic… it’s horrible.
May 28, 2024
Reply from Eco by Naty
Hello Dajana!
Thank you for your feedback and we are very sorry to hear you've had issues with our products. For our nappies, 60% of the content is biodegradable and of biological origin.
All the material that goes against your baby's skin is made out of sugarcane-based Polyethylene, meaning that it's not the same kind of oil-based PE as many diapers have, but it is still a PE material.
Most of the non-plant-based materials are the SAP (Super absorbents), but we do have some "regular" plastic in our diapers as well. The elastics for example are made out of plastic, as it's very difficult to get the same quality from plant-based alternatives, and in the end, quality is most important in a diaper as no one would use a diaper that doesn't have a good fit.
Our diapers are today made out of ~60% biodegradable material. Most PE we use in our nappies however (which the big majority of the plastic we use in our nappies), is made from sugarcane.
We would very much appreciate it if you could visit https://support.naty.com/hc/en-us/requests/new and write to our support group so that we can investigate a bit closer into this, and send you the full list of ingredients for our nappies. Thank you!
Kind regards,
Karl - Eco by Naty
eco by naty products are amazing!
May 23, 2024
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