Naylors - Cannock Reviews 874

TrustScore 5 out of 5

4.9

Unit 4 Wyrley Brook Retail Park, Vine Lane, WS11 0XF Cannock, Staffordshire, GB


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Rated 5 out of 5 stars

A good selection of clothing and boots and plenty of equestrian every day items also good selection of horse feeds , everything really on stop shopping Staff always helpful and pleasant. Stores a... See more

Company replied

Rated 5 out of 5 stars

We have visited Naylor’s a number of times and now wouldn’t go anywhere else. In our latest visit, Holly was amazingly patient and helpful to us when we needed to buy new riding boots for our growing... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service from Naomi at Cannock today. We went in for yard boots. She went and got several pairs out for my daughter to try. Even offered price match on boot when found online... See more

Company replied

Rated 5 out of 5 stars

Visited the store to purchase a new riding hat. I wanted try on a few in store having being unsuccessful choosing one that fitted correctly online. I was very pleased to see lots of hats with differen... See more

Company replied


Company details

  1. Equestrian Store
  2. Clothing Store
  3. Horseback Riding Service
  4. Outdoor Clothing and Equipment Shop
  5. Pet Store

About Naylors - Cannock

Written by the company

Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.

Contact us via Customer Care

Contact info

  • Unit 4 Wyrley Brook Retail Park, Vine Lane, WS11 0XF, Cannock, Staffordshire, United Kingdom

  • 01543 479540

4.9

Excellent

TrustScore 5 out of 5

874 reviews

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Rated 5 out of 5 stars

Absolutely brilliant customer service

Absolutely brilliant customer service. The lady who served us today worked through her break time to do so.

All with a smile and brilliant advice on the products!!

December 14, 2023
Unprompted review
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Reply from Naylors - Cannock

Thank you for taking the time to leave a review on your recent visit to Cannock, We pride ourselves in providing excellent customer service and a wide range of products. We do hope to see you again in the future.

Rated 5 out of 5 stars

I recently had the pleasure of visiting…

I recently had the pleasure of visiting Naylors, a haven for equestrian enthusiasts like myself. From the moment I stepped through the door, I was immersed in a world of quality and style tailored for both rider and horse.

The store boasts an impressive selection of equestrian gear, ranging from riding apparel to top-notch saddlery. What sets Naylors apart is not only the breadth of their offerings but also the commitment to quality. The attention to detail in each product is evident, and it's clear that the store curates its inventory with the discerning rider in mind.

The staff at Naylors deserves special commendation. Their expertise and passion for all things equestrian shine through, making the shopping experience not just a transaction but a journey of exploration. Whether you're a seasoned rider or a novice, the staff is more than willing to offer guidance and advice, ensuring you leave with the perfect gear for your needs.

I was particularly impressed by the variety of brands available, catering to different preferences and budgets. The store carries well-known names in the equestrian world, as well as hidden gems that add a touch of uniqueness to their inventory.

The ambiance of Naylors is inviting, and the layout of the store makes it easy to navigate and discover new products. The attention to creating a welcoming atmosphere for both horse and rider adds an extra layer of charm to the overall experience.

In conclusion, Naylors is a true rider's paradise. Whether you're in need of a new riding helmet, a comfortable pair of breeches, or high-quality tack, this store has it all. The combination of an extensive product range, knowledgeable staff, and a passion for the equestrian lifestyle makes it a must-visit destination for anyone who loves horses and riding. I can confidently say that Naylors has earned a loyal customer in me, and I look forward to my next visit to this equestrian haven.

August 1, 2023
Unprompted review
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Reply from Naylors - Cannock

What a fabulous review, thank you so much for taking the time to provide a detailed review of your visit to our Cannock Store. We are so pleased that our store has been able to make your visit memorable and providing you with a great variety of quality products to suit any budget. We pride ourselves in offering excellent service instore and online. We look forward to having you visit store again in the future.

Rated 5 out of 5 stars

Amazing service from Naomi

Absolutely fantastic service from Naomi at Cannock today. We went in for yard boots. She went and got several pairs out for my daughter to try.
Even offered price match on boot when found online cheaper.
Wanted to purchase riding boots too but none instock so she directed us to website & showed us 15% off code too.
Thank you
We will definitely be back 😊

October 29, 2023
Unprompted review
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Reply from Naylors - Cannock

Thank you for taking the time to leave a lovely review about your visit to our Cannock store. We are pleased to hear that Naomi was able to assist you in finding the correct boots for your daughter in store and online. We hope that we can be of assistance again for any future visits.

Rated 5 out of 5 stars

Excellent service from all the team…

Excellent service from all the team today and served by Tash at the till! Thank you Ladies xxx

October 28, 2023
Unprompted review
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Reply from Naylors - Cannock

Thank you for taking the time to leave a review. We are pleased to hear that Tash and the team were able to assist you on your visit to our Cannock store. We hope we can be of help again for any future visits.

Rated 5 out of 5 stars

Britney was incredibly knowledgeable…

Britney was incredibly knowledgeable and helpful when I was buying some clippers today. Thank you!

October 26, 2023
Unprompted review
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Reply from Naylors - Cannock

Thank you for taking the time to leave us a review, we are pleased to hear that Britney has been able to assist in purchasing Clippers in our Cannock store. We hope to see you in store again soon. Happy clipping!

Rated 5 out of 5 stars

Great!

Great store, with plenty of variety of choice. Great value for money. Staff are kind and helpful.

October 14, 2023
Unprompted review
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Reply from Naylors - Cannock

Lovely to see you have had a great visit to Cannock, finding plenty of choice competitive prices and welcoming staff, we hope we can be of assistance again in the future, thanks for leaving us a review.

Rated 5 out of 5 stars

Shopping for a hat and boots

Great selection of kit and very helpful and friendly staff - thanks especially to Pip who fitted our daughter for a helmet and boots. We will be back!

October 15, 2023
Unprompted review
Naylors - Cannock logo

Reply from Naylors - Cannock

Thank you for taking the time to review your visit to Cannock, we are pleased that Pip has assisted in fitting your daughter with a hat and boots. We look forward to seeing you in store again soon.

Rated 5 out of 5 stars

Helpful and friendly

Went to get a riding hat fitted for my grandson. Megan served us and was lovely and helpful and friendly and we left with just what my grandson wanted so all good thank you

October 6, 2023
Unprompted review
Naylors - Cannock logo

Reply from Naylors - Cannock

Thank you for taking the time to leave a great review about your visit to our Cannock store. It is great to hear that Megan was able to assist you on your visit, and that you and your grandson left with everything you wanted. We hope we can be of help again for any future visits.

Rated 5 out of 5 stars

New birthday boots

Visited today for some new competition boots was served by a lovely lady called Bev. She advised me on the most comfortable in her experience, and after trying a few different boots I totally agreed. My husband is over the moon as he was paying and even with a top thrown in it was a lot cheaper than he was expecting to pay winner winner all round . Very friendly helpful polite staff all round. Thank you Bev

October 10, 2023
Unprompted review
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Reply from Naylors - Cannock

Thank you for leaving such a lovely review about your visit to our Cannock store. We are glad to hear that Bev was able to provide such a great experience for yourself and husband. We hope that you enjoy your new boots and hope we can be of help again for any future visits.

Rated 5 out of 5 stars

Hat fitting

Excellent customer service from Pip for our hat fitting. She was very patient and thorough with my daughter and explained what she was looking for and why certain ones weren’t a good match, we got a great fit. Will definitely be back!

October 8, 2023
Unprompted review
Naylors - Cannock logo

Reply from Naylors - Cannock

Thank you for leaving such good feedback from your recent visit to Cannock. We are super pleased that Pip has provided the guidance required and advise regarding your hat fitting and the reasons behind why some hats fitted better than others. We do hope to see you instore in the future.

Rated 5 out of 5 stars

Pip was extremely patient and helpful…

Pip was extremely patient and helpful when trying on hats and body armour for my 7 year old. She provided honest advice regarding the fit of the armour so we will definitely come back for further purchases. Pip made us feel comfortable, she was very kind and explained everything perfectly as our daughter is relatively new to riding.

October 7, 2023
Unprompted review
Naylors - Cannock logo

Reply from Naylors - Cannock

Thank you for taking the time to leave your feedback. Great to see that Pip has provided assistance with your recent purchases at our Cannock store, we hope your daughter enjoys her new hat and body protector. We look forward to seeing you in store again soon.

Rated 5 out of 5 stars

Amanda and Harriet advised well on what…

Amanda and Harriet advised well on what bedding I should get for my very wet horse as I am very new to the horse world.

Thanks a bunch, will reccomend and will be back 😁

September 27, 2023
Unprompted review
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Reply from Naylors - Cannock

Great to see you have had a positive visit to store recently and that Amanda and Harriet have been able to provide some advise regarding suitable bedding for you. Thank you for taking time to leave a review and we hope to see you in store again in the future.

Rated 5 out of 5 stars

A great shop.

I had my first experience of this store over the weekend. There was a great feel, it was well stocked with great variety of good products. Pip served us, she was knowledgeable and helpful, with plenty of time to help us, and put us under no pressure to purchase. Some of the best service I have experienced. I enjoyed spending my money here. I will be returning and thank you

September 17, 2023
Unprompted review
Naylors - Cannock logo

Reply from Naylors - Cannock

Thank you for leaving a lovely review about your first visit to our Cannock store. It is great to hear that Pip was able to assist you and provide the best experience. We hope that the Cannock store can be of help again for any future visits.

Rated 5 out of 5 stars

Incredibly helpful staff

Served by Pip, incredibly helpful and had a wealth of knowledge on the items.

September 16, 2023
Unprompted review
Naylors - Cannock logo

Reply from Naylors - Cannock

We are pleased you have had a great experience at Cannock recently and Pip has been able to assist you and provide excellent customer service, we do hope to see you in- store again soon

Rated 5 out of 5 stars

Well equipped & great staff

Well equipped & great staff!

Great service from Naomi for a helmet fitting, easy to find & lots of equestrian stock.

September 2, 2023
Unprompted review
Naylors - Cannock logo

Reply from Naylors - Cannock

It is great to hear that your enjoyed your visit to our Cannock store and that Naomi was able to assist you with a hat fitting. Thank you for your review.

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