NBB Matting Reviews 74

TrustScore 4.5 out of 5

4.5

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Rated 4 out of 5 stars

An email enquiry was answered promptly and efficiently. The order was dispatched and delivered very quickly.

Company replied

Rated 5 out of 5 stars

High quality, great appearance, and perhaps even best of all, no more muddy cat paw prints all over the (cream coloured) kitchen tiles - and no more of our own footprints when coming in from the garde... See more

Company replied

Rated 3 out of 5 stars

I ordered an Aquasorb mat from NBB Matting, and it's been decent overall. It's our fourth mat from them, and while the quality is generally good, the experience was a mix. The mat certainly helps with... See more

Company replied

Rated 5 out of 5 stars

Whilst trawling through the internet to source a few mats for our Care Home, I stumbled across NBB Matting. I was impressed with the wide range on offer that suits the needs of our Business. The pric... See more

Company replied

Company details

  1. Events & Entertainment

NBB Matting

Written by the company

The UK's Largest Matting Specialists
NBB Matting provides a cost effective solution with a portfolio that offers 100's of different mats to suit all your internal and external needs. These flooring products are specially designed to maintain a safe and clean environment.

FREE Delivery on ALL orders!

All stocked item orders received before 4:30pm will be despatched within 1 - 2 working days

All stocked item orders received before 4:30pm will be despatched within 1 - 2 working days
Carriage is FREE for orders over £15 to UK mainland only. Orders under £15 will be charged £3.95 to UK mainland. If you are purchasing from outside the UK mainland please call our friendly sales team on 0800 1777 052 for prices and timing to other destinations.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

74 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

very pleased with our mat just what we…

very pleased with our mat just what we wanted for the back door, good price, good quality,excellant service.

October 22, 2021
NBB Matting logo

Reply from NBB Matting

Wonderful to hear. We're so pleased that you are happy with your order, we hope to see you again soon!

Kind Regards,
NBBMatting Customer Service Team

Rated 5 out of 5 stars

Useful matt

We use this Matt in door for the entrance to our back yard, which we have 1 big dog and 2 cats will tread on it , it does its job well, and keeps the floor clean,

October 15, 2021
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Reply from NBB Matting

Thank you so much for taking the time to review us, Kathe. We are very pleased you are happy with your mat.

Kind Regards,
NBBMatting Customer Service Team

Rated 5 out of 5 stars

Excellent service

Clear website, super speedy delivery.

October 15, 2021
NBB Matting logo

Reply from NBB Matting

Great to hear. Thank you so much for taking the time to review us.

Kind Regards,
NBBMatting Customer Service Team

Rated 5 out of 5 stars

Superb Company

Whilst trawling through the internet to source a few mats for our Care Home, I stumbled across NBB Matting. I was impressed with the wide range on offer that suits the needs of our Business. The price was reasonable and unlike other companies they offered free delivery. The mats were delivered within 2 working days and were pleased with our products.
Well done!

October 12, 2021
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Reply from NBB Matting

This is fantastic to hear, Robbie. We love hearing back from all of our happy customers. We're so pleased that you are happy with your order, we hope to see you again soon!

Kind Regards,
NBBMatting Customer Service Team

Rated 5 out of 5 stars

great product

great product, great service

September 29, 2021
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Reply from NBB Matting

Thank you for such positive feedback. We really appreciate it & hope to see you again soon.

Kind Regards,
NBBMatting Customer Service Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service, brilliant product

August 5, 2021
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Reply from NBB Matting

Thank you for your order & 5 star review, Sue.

Kind Regards,
NBBMatting Customer Service Team

Rated 5 out of 5 stars

Top quality service

Order fulfilled very efficiently and rapidly.

July 28, 2021
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Reply from NBB Matting

Wonderful to hear, Mark. Thank you for your 5 star review.

Kind Regards,
NBBMatting Customer Service Team

Rated 5 out of 5 stars

Love these mats

Love these mats, they are so durable and non slip too

June 14, 2021
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Reply from NBB Matting

Wonderful to hear, Jennie. Thank you for your order!

Kind Regards,
NBBMatting Customer Service Team

Rated 1 out of 5 stars

Awful Customer Service.Stay away

Still haven't received my order more than three weeks after order date.Unhelpful staff.Asked to check website in response to my email.Little help over the phone too.Staff will direct you to someone else who will then say that someone will call you back which they never will.Can't comment on the actual product as still haven't received it,although money was deducted on the date of the order itself.Won't be ordering again or recommend it.

May 20, 2021
Unprompted review
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Reply from NBB Matting

Good afternoon Mrs Hans

Please accept our sincere apologies for the problems and inconvenience that you have experienced with your order. We have investigated and unfortunately our supplier has experienced technical issues with a new system. I have tracked your order and can see that it has now been delivered.

Please do not hesitate to get in touch with our Sales Team on 0800 1777052 if you require any further assistance.

Kind Regards,
NBB Matting Customer Service Team

Rated 5 out of 5 stars

New external entrance mat

Recently took delivery of an outdoor entrance mat which is perfect for the use intended

May 17, 2021
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Reply from NBB Matting

Great to hear, Helen. We're so pleased that you are happy with your order.

Kind Regards,
NBBMatting Customer Service Team

Rated 5 out of 5 stars

Extremely efficient service

Extremely efficient service, great delivery time. Product is very good value

May 17, 2021
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Reply from NBB Matting

Great to hear, Sophie. Thank you for your 5 star review, we hope to see you again soon.

Kind Regards,
NBBMatting Customer Service Team

Rated 5 out of 5 stars

My order was perfect ( blue mat )

My order was perfect ( blue mat ) to all cat lovers they should buy one there's no more mess on my kitchen floor and was delivered on time thanks very much . I will surely be letting all my cat friends know about this product thanks again Sue.

March 17, 2021
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Reply from NBB Matting

Fantastic to hear, Susan. We're so pleased you are happy with your new mat & thank you for this wonderful review.

Kind Regards,
NBBMatting Customer Service Team

Rated 5 out of 5 stars

great service order to door

great service order to door , i am a repeat customer !

March 9, 2021
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Reply from NBB Matting

Thanks so much for your orders & review, Rob!

Kind Regards,
NBBMatting Customer Service Team

Rated 5 out of 5 stars

Ordered a large Mat from NBB matting…

Ordered a large Mat from NBB matting and the service and speed of delivery was excellent.
The mat ordered is robust and perfect for the entrance to our garage and looks great in Red.
Told our young employee that we literally had rolled out the red carpet for him!
Would definitely use this Company again.

March 8, 2021
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Reply from NBB Matting

Fantastic to hear!! Thank you so much for taking the time to review us, we hope to see you again in the future.

Kind Regards,
NBBMatting Customer Service Team

Rated 5 out of 5 stars

Perfect from order to delivery

Perfect from order to delivery. Thank you I have upgraded my outside door mat with a lovely row of red - love the product, quality, durability, adaptable and striking - just right for my entrance to the front door and takes a good amount of dirt from the shoes.

January 24, 2021
Unprompted review
NBB Matting logo

Reply from NBB Matting

That is wonderful to hear, Sue! Thank you for taking the time to leave us a 5* star review, we really appreciate it.

Hope to hear from you again.

Kind Regards,
NBBMatting Customer Service Team

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