The assistant, Paul, was extremely helpful when l entered the Cardiff store, and enquired about dining chairs. He showed me the range, and commented about the various styles that were available. What... See more
Company replied
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The assistant, Paul, was extremely helpful when l entered the Cardiff store, and enquired about dining chairs. He showed me the range, and commented about the various styles that were available. What... See more
Company replied
Kane was extremely friendly and helpful, as were the other staff! Our purchase was processed with ease. He was very thorough despite it being his first week there! Good luck going forward
Company replied
Chelsea D at the Cardiff branch was friendly and very helpful in assisting us with our selection of lounge suite and material. She went out of her way to explain the options available for configurat... See more
Company replied
Abbie was incredible from the very start, so welcoming and personable. Her knowledge of products and services was a true selling point. Nothing was too much trouble, even down to configuring the sofa... See more
Company replied
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
Written by the company

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Newport Road 455, CF24 1RQ, Cardiff, Wales, United Kingdom
Replied to 96% of negative reviews
Typically replies within 48 hours
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At first glance, got our dreamed Dining table. We didn't hesitate to order it as soon as possible. Staffs were friendly and answered poiletly as our curiosity regarding the product.

Reply from NCF LIVING - Cardiff
Had the pleasure of dealing with Josh in Cardiff today. He was incredibly helpful, offering advice on beds and mattresses without being pushy. Will be back over the weekend to purchase

Reply from NCF LIVING - Cardiff
Sul was really efficient and he accommodated us. He is was really knowledgeable and we bought a mattress within 30 minutes. Thank you Sul for making our experience an excellent one. We will back.

Reply from NCF LIVING - Cardiff
Very Welcoming and knowledgeable.
Sul helped as find exactly what we were looking for.

Reply from NCF LIVING - Cardiff
Sul was a great help, very informative and friendly

Reply from NCF LIVING - Cardiff
When I was interested in the bed frame , they said it’s 7/10 working days delivery ., last minute when I was going to pay he said it will be on next store delivery will take 2/3 weeks but it’s almost 4 weeks and I had been without a bed since .. I am very disappointed..
I hope the bedframe deliver professionally and with no issues otherwise I’ll be very angry and claim for full refund and compensation!. Not happy at all.

Reply from NCF LIVING - Cardiff
Had an amazing experience at nfc Living. We were helped out by Abbie who was very approachable and was very helpful while talking through the various options. Will definitely be returning for any further purchases.

Reply from NCF LIVING - Cardiff
Craig was very friendly and super helpful. Made a smashing cup of coffee. Excellent service!

Reply from NCF LIVING - Cardiff
Sul was great and very helpful getting our new sofa. Great customer service.

Reply from NCF LIVING - Cardiff
The worker named Sul was an amazing person and was very patient giving us recommendations on couches and in the end we decided on our new seatings and we are happy that Sul was our seller as he gave precise details on the seatings we looked at.

Reply from NCF LIVING - Cardiff
Amazing service from both Sul & Abbie . Second visit to the store & Sul remembered us & what we were looking. They both really knew everything about the items we were buying & explained the different options in detail . An outstanding & professional service , highly recommend 😁

Reply from NCF LIVING - Cardiff
Amazing service from Sul. Very friendly and helpful. Have purchased a sofa and will be returning for a bed when needed because of his customer service

Reply from NCF LIVING - Cardiff
Sul was a huge help, so attentive, so friendly and so lovely to us. We came back on three occasions asking to be seen by him as he left that much of an impression on us. He is an asset to your work force and you are lucky to have him!

Reply from NCF LIVING - Cardiff
The salesman Sul in Cardiff was extremely helpful and very knowledgable of the sofas. He was very friendly and made the purchase of our new sofa a very positive experience.

Reply from NCF LIVING - Cardiff
Josh was very polite througout the time with us. Josh was very informative about the sofa and finance. We bought the smart sofa 3 seater and Benz both really good deals!

Reply from NCF LIVING - Cardiff
Josh was brilliant. Great customer service and didn’t make me feel rushed. Highly recommend.

Reply from NCF LIVING - Cardiff
Stu and sul were very helpful and informative. Not pushy at all. Just seemed happy to help

Reply from NCF LIVING - Cardiff
Sul was very helpful when assisting us in Cardiff today. We only intended on browsing for a sofa today however he was very knowledgeable and extremely helpful. No pressure either which made our shopping experience enjoyable.
We would highly recommend to our friends and family and we can’t wait for our new sofa to arrive.
Thank you.

Reply from NCF LIVING - Cardiff
Well what can I say, we had the best experience purchasing our sofa at the Newport Road, Cardiff store today. From the moment we walked in, we were welcomed by the amazing Sul. Sul showed true interest in us and his knowledge and passion really made our decision on purchase a very easy one. Thank you so much Sul and good luck in your new career at NCF Living.

Reply from NCF LIVING - Cardiff
I came in needing new furniture for my new place but was unsure about what to get. Abbie came over to help and had a chat and gave some recommendations for what’s the best value for money but also what’s popular atm and gave her own personal opinions which was great. She’s really helpful, very friendly and made my in store experience very relaxed and easy going.

Reply from NCF LIVING - Cardiff
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