Piers was amazing, helpful, friendly and very knowledgeable. I didnt feel pressured and I liked the fact he answered questions and then paused allowing me to lead the conversation rather than over s... See more
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The assistant, Paul, was extremely helpful when l entered the Cardiff store, and enquired about dining chairs. He showed me the range, and commented about the various styles that were available. What... See more
Company replied
We had a great experience at NCF Living Cardiff. Piers was extremely helpful and informative throughout, making the whole process easy and enjoyable. The sofa is lovely and we’re really pleased with i... See more
Chelsea D at the Cardiff branch was friendly and very helpful in assisting us with our selection of lounge suite and material. She went out of her way to explain the options available for configurat... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING - Cardiff
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
Newport Road 455, CF24 1RQ, Cardiff, Wales, United Kingdom
- 0121 356 5698
4.8
Excellent
192 reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sul was great and very helpful getting…
Sul was great and very helpful getting our new sofa. Great customer service.
April 21, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
It's wonderful to hear this, Beth.
Many thanks,
NCF Living, Marketing Team
First experience
The worker named Sul was an amazing person and was very patient giving us recommendations on couches and in the end we decided on our new seatings and we are happy that Sul was our seller as he gave precise details on the seatings we looked at.
April 20, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We're grateful for you taking the time to leave us such lovely feedback, Jaebert. Thank you for your review.
Many thanks,
NCF Living, Marketing Team
Amazing service
Amazing service from both Sul & Abbie . Second visit to the store & Sul remembered us & what we were looking. They both really knew everything about the items we were buying & explained the different options in detail . An outstanding & professional service , highly recommend 😁
April 19, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We're pleased to hear that you enjoyed your time with us with the help of Sul and Abbie, Helen.
Many thanks,
NCF Living, Marketing Team
Amazing service from Sul
Amazing service from Sul. Very friendly and helpful. Have purchased a sofa and will be returning for a bed when needed because of his customer service
April 19, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We're very happy to hear this and look forward to seeing you again, Raveen.
Many thanks,
NCF Living, Marketing Team
Great experience thanks to Sul
Sul was a huge help, so attentive, so friendly and so lovely to us. We came back on three occasions asking to be seen by him as he left that much of an impression on us. He is an asset to your work force and you are lucky to have him!
April 19, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We couldn't agree more, Chelsea! Thank you for the charming feedback.
Many thanks,
NCF Living, Marketing Team
The salesman Sul in Cardiff was…
The salesman Sul in Cardiff was extremely helpful and very knowledgable of the sofas. He was very friendly and made the purchase of our new sofa a very positive experience.
April 18, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We're very grateful for the lovely feedback.
Many thanks,
NCF Living, Marketing Team
NCF cardiff
Josh was very polite througout the time with us. Josh was very informative about the sofa and finance. We bought the smart sofa 3 seater and Benz both really good deals!
April 15, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We wish you all the best with your new sofas, Raveena!
Many thanks,
NCF Living, Marketing Team
Josh was brilliant
Josh was brilliant. Great customer service and didn’t make me feel rushed. Highly recommend.
April 14, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We're pleased that Josh made your visit to our Cardiff store so enjoyable.
Many thanks,
NCF Living, Marketing Team
Stu and sul were very helpful and…
Stu and sul were very helpful and informative. Not pushy at all. Just seemed happy to help
April 12, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
That's very kind of you to say and lovely to hear, Daniel.
Many thanks,
NCF Living, Marketing Team
Excellent Service
Sul was very helpful when assisting us in Cardiff today. We only intended on browsing for a sofa today however he was very knowledgeable and extremely helpful. No pressure either which made our shopping experience enjoyable.
We would highly recommend to our friends and family and we can’t wait for our new sofa to arrive.
Thank you.
April 11, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We wish you all the best with your new sofa and thank you for your wonderful recommendation, James.
Many thanks,
NCF Living, Marketing Team
First class service
Well what can I say, we had the best experience purchasing our sofa at the Newport Road, Cardiff store today. From the moment we walked in, we were welcomed by the amazing Sul. Sul showed true interest in us and his knowledge and passion really made our decision on purchase a very easy one. Thank you so much Sul and good luck in your new career at NCF Living.
April 11, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
Thank you for your delightful feedback about your experience at our Cardiff store, Michelle.
Many thanks,
NCF Living, Marketing Team
I came in needing new furniture for my…
I came in needing new furniture for my new place but was unsure about what to get. Abbie came over to help and had a chat and gave some recommendations for what’s the best value for money but also what’s popular atm and gave her own personal opinions which was great. She’s really helpful, very friendly and made my in store experience very relaxed and easy going.
March 21, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We appreciate your delightful review and will be sure to pass along the lovely compliments to Abbie.
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING - Cardiff
Just what we like to hear, Zahraa.
Many thanks,
NCF Living, Marketing Team
We bought a dining table today we’re…
We bought a dining table today we’re happy with price until actually paid for and £100 added on for delivery I felt embarrassed and paid anyway it’s a total scam from company it should be advertised before purchase
April 6, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
Hello Richard, thank you for taking the time to write a review.
We're very sorry to hear that you feel as though the delivery costs were not appropriately disclosed prior to purchase. Please note that our staff are happy to answer any questions regarding delivery prior to the purchase being made, though we will forward the feedback to ensure that improvements are made going forward.
Thank you for your time and our apologies for the inconvenience.
Many thanks,
NCF Living, Marketing Team
Josh was an amazing sales person
Josh was an amazing sales person. Great personality not pushy at all left us to make our decision then processed a quick sale. Also accommodated our delivery dates. Now awaiting delivery of our new sofa.😁😁
April 6, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
Thank you for the wonderful feedback, Belinda!
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING - Cardiff
Thank you for the wonderful feedback, Steven.
Many thanks,
NCF Living, Marketing Team
Sul was absolutely brilliant
Sul was absolutely brilliant, he was attentive and kind and asked all the right questions, he recommend the perfect table for our needs. It was world
Class service and I will definitely be back. We were also greeted by a lady when we walked in, fantastic service, thank you
April 4, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We wish you all the best with your new table and hope to see you again, Rowan!
Many thanks,
NCF Living, Marketing Team
NCF cardiff
My husband and I visited the Cardiff store on monday and it was beautiful, we were greeted by Josh and he was amazing. He was patient, listened and he was very knowledgeable. Thanks Josh !
March 29, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We're delighted to receive such wonderful feedback - thank you for the compliments, Karol.
Many thanks,
NCF Living, Marketing Team
Sul & Abbie were very helpful with our…
Sul & Abbie were very helpful with our sofa purchase. & Very pleasant.
Would recommend this store
March 31, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We wish you all the best with your new sofa, David!
Many thanks,
NCF Living, Marketing Team
Josh was helpful
Josh was helpful. He’s friendly, chatty and knowledgeable. He was great with not making us feel like we had to buy anything.
March 31, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We're very happy that you enjoyed your time at our Cardiff store, Alana.
Many thanks,
NCF Living, Marketing Team
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