Piers was amazing, helpful, friendly and very knowledgeable. I didnt feel pressured and I liked the fact he answered questions and then paused allowing me to lead the conversation rather than over s... See more
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The assistant, Paul, was extremely helpful when l entered the Cardiff store, and enquired about dining chairs. He showed me the range, and commented about the various styles that were available. What... See more
Company replied
We had a great experience at NCF Living Cardiff. Piers was extremely helpful and informative throughout, making the whole process easy and enjoyable. The sofa is lovely and we’re really pleased with i... See more
Chelsea D at the Cardiff branch was friendly and very helpful in assisting us with our selection of lounge suite and material. She went out of her way to explain the options available for configurat... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING - Cardiff
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
Newport Road 455, CF24 1RQ, Cardiff, Wales, United Kingdom
- 0121 356 5698
4.8
Excellent
192 reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
NCF Cardiff
Josh tailored out experience very well, he was very patient and he listened to everything we needed, great asset to the company.
March 27, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We appreciate this delightful feedback about your time at our Cardiff store, Mike.
Many thanks,
NCF Living, Marketing Team
Josh NCF
Josh was very welcoming and very knowledgeable, he listened to use and recommended products we liked, definitely will be returning to order the sofas
March 30, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We hope to see you again soon, Lauren!
Many thanks,
NCF Living, Marketing Team
Joss was very helpful and informative…
Joss was very helpful and informative about the products
March 30, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We're very happy to hear that, David.
Many thanks,
NCF Living, Marketing Team
Sulieman was amazing thank you for our…
Sulieman was amazing thank you for our Sofa. Great customer service from Sulieman
March 29, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We wish you all the best with your new sofa and thank you for your kind review.
Many thanks,
NCF Living, Marketing Team
Sul was so helpful today with the…
Sul was so helpful today with the purchase of our new sofa, I would highly recommend.
March 29, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We wish you all the best with your new sofa, Jemma.
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING - Cardiff
We'll be sure to pass along the feedback, Katherine.
Many thanks,
NCF Living, Marketing Team
Great customer service l
We went to visit your Cardiff store this morning and had a lovely greeting from Josh and he kindly helped me choose a perfect table and chairs. He was very helpful and supportive with my purchase spent time and patience throughout my time at your store. Thank you very much and I’m looking forward to receiving my dining set.
March 27, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We're pleased that Josh was able to help you find the right table and chairs for you, Carl!
Many thanks,
NCF Living, Marketing Team
Excellent customer service
Sule is very knowledgeable, he is an asset to ncf and provided excellent customer service.
March 26, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We're delighted to hear this, Natasha.
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING - Cardiff
We couldn't agree more!
Many thanks,
NCF Living, Marketing Team
Very friendly staff
Very friendly staff! Made me feel at ease and comfortable to wander around and try out the sofas without feeling on tenterhooks, like they were ready to pounce!
Sul particularly was great, thank you!
March 26, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We're pleased to hear that our staff made your visit so comfortable; thank you for the five stars!
Many thanks,
NCF Living, Marketing Team
Abbie at Cardiff NCF branch was great…
Abbie at Cardiff NCF branch was great and very helpful today
Thank you so much Abbie
March 24, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
You're more than welcome, Raiea!
Many thanks,
NCF Living, Marketing Team
Abbie in Cardiff was a great help
Abbie in Cardiff was a great help. She is fantastic
March 24, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We appreciate the lovely feedback, Basam.
Many thanks,
NCF Living, Marketing Team
Josh was amazing quick service
March 23, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
That's just what we like to hear, Lisa.
Many thanks,
NCF Living, Marketing Team
Sul was a Great help
Sul was a Great help. Was really helpful with options but not too pushy.
March 22, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We're very happy to hear that, Peter.
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING - Cardiff
Thank you for this excellent review, Kirsty.
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING - Cardiff
We appreciate the wonderful feedback, Kuruvilla.
Many thanks,
NCF Living, Marketing Team
Josh waa a great help !
March 21, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
That's just what we like to hear, Caroline!
Many thanks,
NCF Living, Marketing Team
Josh at cardiff was a great help
March 21, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We'll be sure to let him know you said so, Neil!
Many thanks,
NCF Living, Marketing Team
Solomon was very helpful and friendly
Solomon was very helpful and friendly , will return again for some other pieces we fancied
March 21, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We appreciate you taking the time to leave a 5-star review and hope to see you again in the future, Morris.
Many thanks,
NCF Living, Marketing Team
Josh was very helpful to us for picking…
Josh was very helpful to us for picking out a sofa bed. Friendly service 😀
March 21, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We appreciate the lovely feedback, Caroline - we wish you all the best with your new sofa bed.
Many thanks,
NCF Living, Marketing Team
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