Piers was amazing, helpful, friendly and very knowledgeable. I didnt feel pressured and I liked the fact he answered questions and then paused allowing me to lead the conversation rather than over s... See more
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The assistant, Paul, was extremely helpful when l entered the Cardiff store, and enquired about dining chairs. He showed me the range, and commented about the various styles that were available. What... See more
Company replied
We had a great experience at NCF Living Cardiff. Piers was extremely helpful and informative throughout, making the whole process easy and enjoyable. The sofa is lovely and we’re really pleased with i... See more
Company replied
Chelsea D at the Cardiff branch was friendly and very helpful in assisting us with our selection of lounge suite and material. She went out of her way to explain the options available for configurat... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING - Cardiff
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
Newport Road 455, CF24 1RQ, Cardiff, Wales, United Kingdom
- 0121 356 5698
4.8
Excellent
193 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good and friendly customer service
March 21, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We're happy to hear you think so, Dean.
Many thanks,
NCF Living, Marketing Team
Great sofas great sales staff plenty of…
Great sofas great sales staff plenty of range and Stuart in Cardiff is fantastic
March 20, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We're glad to hear you think so, Mr Reynolds!
Many thanks,
NCF Living, Marketing Team
Suleman he was very friendly and…
Suleman he was very friendly and helpful end he explained everything to us clearly to make us understand also help us to choose right things
March 18, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We appreciate the wonderful feedback, Zahraa.
Many thanks,
NCF Living, Marketing Team
Suleman fantastic personality and help…
Suleman fantastic personality and help us lot and make easy to understanding what we buy
March 18, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We're very pleased to hear that you enjoyed your visit.
Many thanks,
NCF Living, Marketing Team
We had an excellent experience
We had an excellent experience. He is very good, helpful, good listener. Easy to communicate with.Good customer service.
March 18, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
That's exactly what we like to hear!
Many thanks,
NCF Living, Marketing Team
Joshua in Cardiff ncf was very helpful…
Joshua in Cardiff ncf was very helpful and helped with our choices and we made a good choice eventually
March 18, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
It's a pleasure to hear about your experience, Margaret.
Many thanks,
NCF Living, Marketing Team
Had a great experience today in the…
Had a great experience today in the Newport Road branch , Josh was brilliant and really helped us out
March 16, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
Thank you for the lovely feedback about your experience, Lewis.
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING - Cardiff
That's excellent to hear, Paige.
Many thanks,
NCF Living, Marketing Team
Sol was very helpful in the purchase of…
Sol was very helpful in the purchase of our table, could recommend him enough! Brilliant service!
March 14, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We appreciate the lovely recommendation, Josh!
Many thanks,
NCF Living, Marketing Team
Josh was very helpful
March 14, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
That's just what we like to hear, Goran.
Many thanks,
NCF Living, Marketing Team
Stuart was extremely helpful when we…
Stuart was extremely helpful when we visited the store looking for a new sofa. He was friendly, knowledgeable and took the time to answer all of our questions without being pushy. He made the whole experience really easy and enjoyable. Great customer service.
March 14, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We're incredibly grateful to receive such a thoughtful review, Laura.
Many thanks,
NCF Living, Marketing Team
First contact was good
First contact was good. Very informative. Josh helped and allowed us to go and choose and leave to view others else where. Allowing us to return and get what we needed.
March 14, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We appreciate your kind feedback, John.
Many thanks,
NCF Living, Marketing Team
Brilliant service
Stewart from Cardiff, was brilliant had a good chat with him. Went through everything thoroughly any questions was answer perfectly well. Happy with the customer service!
March 13, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We're thrilled to hear about your experience at our Cardiff store, Scott.
Many thanks,
NCF Living, Marketing Team
I made my first visit to the Cardiff…
I made my first visit to the Cardiff Store and dealt with a very polite and well mannered gentleman by the name of Josh. He knew his stuff and was able to tell us everything we needed to know regarding the purchase of a mattress. The whole service was seamless. No waiting hours to sort paperwork. Needless to say I probably could have bought half the store, which also showed that he had a great knowledge of all the products they sell. Josh is a credit to the Cardiff Store and NCF Living in general. I will be returning. Thank you Josh.
March 12, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We'll be sure to pass along these wonderful compliments, and appreciate you taking the time to write such a thoughtful review, Sharon.
Many thanks,
NCF Living, Marketing Team
What made my visit great at NCF Cardiff…
What made my visit great at NCF Cardiff was the assistant Abbie was so helpful and nothing was too much trouble, she took her time with me as I kept changing my mind but she helped me to come to the right decision
March 12, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We're grateful to receive such lovely feedback, Heather.
Many thanks,
NCF Living, Marketing Team
We came across your shop by accident…
We came across your shop by accident when we walked in we were allowed to browse and see all the stunning furniture you had on show we were interested in a suite a young man named Josh came and assisted us he was very knowledgable and gave great advise a great assist to your company..
March 11, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
It's a pleasure to hear that you enjoyed your time with us, and we hope to see you again in the future, Gillian.
Many thanks,
NCF Living, Marketing Team
Top service
Received top service from Stuart at the Cardiff store. He gave us great advice and has the patience of a saint. Unfortunately, we chose a sofa with long lead time. Looking forward to delivery day. Thank you!
March 10, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We wish you all the best with your new sofa and thank you for your time with us, Jemeni.
Many thanks,
NCF Living, Marketing Team
Abbie from Cardiff is the best ❤️
March 10, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We couldn't agree more, Angel!
Many thanks,
NCF Living, Marketing Team
Stuart was very patient with us and…
Stuart was very patient with us and able to answer all our questions
March 10, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
We're glad to hear that you enjoyed your visit to our Cardiff store.
Many thanks,
NCF Living, Marketing Team
Abbey was a pleasure to do business…
Abbey was a pleasure to do business with very knowledgeable and would definitely recommend again
March 10, 2026
Unprompted review
Reply from NCF LIVING - Cardiff
That's excellent to hear, Wayne; thank you for your kind recommendation.
Many thanks,
NCF Living, Marketing Team
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