NCF LIVING - Warrington Reviews 275

Recently bought an Ottoman bed from the Warrington store. The store was spacious with lots of beds, headboards and materials to choose from. Tom was very patient with my Mum and explained the options available to her. She was able to lie down and try the mattresses for comfort. Good shopping experience.

Great service, incredibly helpful support from everyone in store.

Steven especially went the extra mile to look after us and ensure we found the right sofa for us – even going as far to contact another store and have them video the fabric swatches of another sofa they didn’t yet have in stock.

Can’t fault his customer service or pleasant demeanour.

Happy purchase experience with Tom🥰
Appreciated with his professional advice and patience in listening to our true concerns. Highly recommended!

Received a warm welcome from store manager Chris. Very helpful and also no pressure to sell.
Product prices are really good. Great finance options too.

Great experience from start to finish. Really friendly and personable guy Morgan who made us feel welcome straight away. He was helpful and knowledgeable without being pushy- which made browsing and choosing much more relaxed. Took the time to answer questions and gave honest advice without any pressure. Customer service like that makes a big difference would definitely recommend and would happily shop here again.

Morgan at the Warrington store was really helpful and attentive. Allowed you to look around the store without being pestered. Would recommend visiting. Bonus they had a nice selection of sofas and we found the one we liked.

I would give 0 stars if I could, wish I’d read these reviews before buying from here, staff in store were great, then it goes downhill, ordered a 2 seater sofa and 2 chairs 10/1/26 was told delivery would be 13-14 weeks, got contacted by Furdeco who they use with delivery date of 14th May, my husband had a day off work, on the morning I get a text saying delivery cancelled due to unforeseen circumstances, contacted Furdeco - 67th in queue to get through- 1 hour on hold they couldn’t give me a reason for not delivering, rescheduled for 19th May, I took a day of work and again the same text on the morning of delivery, tried calling Furdeco again 97th in queue this time, told technical issue and couldn’t tell me when my delivery will be, went into the Warrington store cause you can’t call as they don’t have a phone told them I wanted my deposit back as I am within my rights as the delivery has been cancelled twice, the salesman couldn’t apologise enough and said he would escalate with customer services, they did call me and said I would have an update in 24-48hrs, Friday I had to call them as I have heard nothing, no update, I complained and was told they would refund my delivery charge after delivery although I still don’t know when that will be, she told me I should hear by the end of next week, they just don’t want to know. My furniture according to Furdeco tacking has been in the warehouse since 6th May, we’ve had to buy chairs to sit on, I am out of pocket and still no idea when my furniture will be delivered.
I would advise don’t do the 5 star review before you leave the store as it then goes downhill.
Avoid at all costs, they have you over a barrel cause if you go elsewhere your back to waiting 8 weeks delivery.
I would advise no one to buy from here, considering it’s supposed to be a family run business, customers are their last priority.
Order no. WROM1495

Great experience in store today by steven, Warrington helpful and spent time showing the sofa, no pushy sales very relaxed experience, will recommend.

Tom was very helpful and showed us all of our options when we explained our budget and requirements! Was in and out in an hour once we’d found one we liked. Whole process was quick and easy. Clean store, well laid out and smelled lovely!

Tom was so helpful and helped us find the perfect sofa once we explained our budget and requirements. We purchased one in store, same day. The service was top class, thank you.

Stephen that works here went above and beyond and helped in every way possible. Made choosing and buying our new sofa effortless.

First class service from Stephen Wilson over two days as we couldn’t make our minds up, he is very knowledgable and was very professional no pressure too, the sofas here are really nice and various different specs and we got what we needed. Thanks Stephen

Morgan very helpful in helpful in helping us pick the right sofa for our room. 5 stars would recommend

Great help from morgan in Warrington
The clearance section out back has done excellent bargains in

Tom introduced himself to us within a minute of us walking into the store and said let him know if we need any help, which is just the way we like to shop. We found the perfect corner suite for us at a great price and although it needed to be ordered, the wait is a lot shorter than most other stores

Shocking. Ordered a sofa and was told after ordering that we had to wait 17 weeks....2 weeks ago we were told that our items had arrived and to pay the balance.After various calls we still have no sofa and now being told that only part of it has arrived. NCF blaming the couriers!!!!! No honesty or integrity. Absolutely dreadful customer service and poor delivery timelines. Really not happy with this company at all. If I could cancel and get back the money I would and go to a reputable sofa company. You cannot get through to any one at Warrington and have to ring Birmingham where they are not interested and fob you off. Buyers be very careful. This is the first time purchasing from this company and I don't believe all these outstanding reviews. Happy to take the money but where is our sofa?

Stephen was lovely, really helpful. There was no pressure for us to buy.

Would definitely recommend.

Steven was great, helped us with finding new couches. He even went above and beyond to digitally input the couches on the computer so we could visualise how the couches would look in our livingroom. He was very patient with us as we did a lot of uuming and ahhing when discussing the best sizes of couches to go for. Offered a hot drink when we entered the shop which I thought was a very nice initial approach to potential customers. Not pushy with sale techniques, knew how to speak to customers. Very happy with the service and cannot wait for our new couches to arrive. Would definitely recommend NCF to the people we know.

Tom was great once again. Managed to pick up a great deal as well.