The support and advice I received from Claire at Home Energy Scotland at a time where I felt I was alone in taking on one of the biggest electricity suppliers overcharging me was second to none. He... See more
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Did the questionnaire for 1 bed room double glazed ground floor flat with highly efficient new storage heaters. Epc high D. It told me EPC F. Useless: it suggested room in roof and wall insulati... See more
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Scott contacted me as he was concerned by what I had told him. He was very thorough doing an epc which i needed and explained clearly how an ashp system would work. He let me have a comparison of he... See more
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⭐️⭐️⭐️⭐️⭐️ Review for Home Energy Scotland – South East I called last night after many months of being given the runaround by Proximus Solutions UK. From the outset, Hannah was absolutely... See more
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Company details
Written by the company
Home Energy Scotland helps people in Scotland create warmer homes, reduce their energy bills, and lower their carbon footprint. We are funded by the Scottish Government and managed by Energy Saving Trust. We work with people and organisations to help tackle fuel poverty and the climate emergency – both key priorities for Scottish Government (and humans in general). We do this through a network of regional advice centres covering all of Scotland, which offer local knowledge and expert advice on saving energy and keeping warm at home, funding options including Scottish Government grants and interest free loans, installing renewable energy at home, greener travel including electric vehicles and ebikes and cutting water waste.
Contact info
5 Thistle Street, EH2 1DF, Edinburgh, United Kingdom
- 0808 808 2282
- ne.homeenergyscotland.org
4.0
Great
238 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Thorough knowledge of the energy field…
Thorough knowledge of the energy field - good attitude. Useful suggestions beyond what I was expecting.
September 24, 2025
Unprompted review
Reply from Home Energy Scotland
Hello Phil,
Thank you so much for your positive review.
We are really glad we could provide you with suitable energy saving knowledge and that you found this to be useful.
We really appreciate you taking the time to provide this feedback.
Please do get back in touch with us if there’s anything else we can assist you with in the future.
Kind regards,
Beth
Genuine helpful experience
Scott contacted me as he was concerned by what I had told him. He was very thorough doing an epc which i needed and explained clearly how an ashp system would work. He let me have a comparison of heating systems and gave me links to more informstion and contacts. I felt much more confident after his visit.
August 21, 2025
Unprompted review
Reply from Home Energy Scotland
Hello Gillian,
Thank you so much for your wonderful review.
We’re so glad our renewable specialist was able to help provide information to assist you on how the Air Source Heat Pump works, and also provided a comparison of heating systems, with links to more information and contacts.
We really appreciate you taking the time to provide this feedback on our service. If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.
Kind regards,
Vanessa
Great Service
I had a very positive experience. Representative was knowledgeable and patient. Explained many options. Overall an excellent interaction.
September 9, 2025
Unprompted review
Reply from Home Energy Scotland
Hello Sandi,
Thank you so much for your fantastic review.
We’re so glad you had a positive experience and that you found our team to be knowledgeable and patient.
We really appreciate you taking the time to provide this feedback.
If there’s anything else we can help you with in the future, please do get in touch.
Kind regards,
Beth
GREAT ORGANISATION
it wasa pleasure to deal with an efficient orgnisation.
August 22, 2025
Unprompted review
Reply from Home Energy Scotland
Hello CT,
Thank you so much for your wonderful review.
It’s brilliant to hear that you found our organisation to be great and efficient; We are delighted that you had such a good experience with Home Energy Scotland.
We really do appreciate you taking the time to provide this feedback on our service.
If there’s anything else we can help you with in the future, please do get in touch.
Kind regards,
Alex
Smooth application
Smooth application, great initiative with generous grants and loans. Need to read T&Cs carefully but otherwise great experience.
August 1, 2025
Unprompted review
Reply from Home Energy Scotland
Hello,
Thank you so much for your fantastic review.
We are so pleased to hear that you found the application experience smooth and you were happy with the grants and loans on offer.
We really appreciate you taking the time to provide this feedback on our service.
If there’s anything else we can help you with in the future, please do get in touch.
Kind regards,
Sam
Very helpful lady on the phone
Very helpful lady on the phone, brought a degree of confidence and reassurance that we're doing the right thing and going about it in the right way.
July 1, 2025
Unprompted review
Reply from Home Energy Scotland
Hello Michael,
Thank you so much for your wonderful review.
We're delighted to hear that your experience with Home Energy Scotland was a positive one and that our advisor was able to assist you providing confidence and reassurance. We truly appreciate you sharing your feedback with us.
If you ever need further support in the future, please don’t hesitate to get in touch. We’d be happy to help.
Best Regards
Vanessa
Wonderful support
Wonderful support into more efficient storage heating and solar panels. Brilliant representatives who take time to listen to your difficulties with heating your home. Advice and after care second to none ! Infinite patience and kindness to us, an elderly couple struggling in a modern world.
August 5, 2024
Unprompted review
Reply from Home Energy Scotland
Hello Anne,
Thank you so much for your wonderful review.
We’re so glad we were able to provide support and advice to you on more efficient storage heating and that you found our advisors to be patient and kind.
We really do appreciate you taking the time to provide such lovely feedback on our service.
If there’s anything else we can help or support you with in the future, please do get back in touch.
Kind regards,
Beth
Declan was excellent
Declan was clear, spoke at a good volume, helpful, friendly, very informative, reassuring, useful and great at his job. I felt relieved and informed after speaking to HES
June 10, 2025
Unprompted review
Reply from Home Energy Scotland
Hello Samantha,
Thank you so much for taking the time to provide feedback on your experience with us.
We are so pleased to hear that you found our advisor to be knowledgeable, helpful, and friendly and that you felt relieved and informed after speaking with us.
If there’s anything else we can help you with in the future, please do get in touch, we’ll be happy to help.
Kind regards,
Alex
Terrible experience
I had a terrible experience with Home Energy Scotland and Energy Savings Trust. While the people I spoke to on the phone were usually nice and tried to be helpful (although some clearly could not care les), the whole process was a colossal mess.
I applied for an underfloor insulation grant from Home Energy. This requires filling in an application at the EST portal. Getting to the portal required me sending a number of chaser emails and failed attempt. Once I finally got access, the application was straightforward enough.
My quote was fairly low (just over £500) and I applied for the grant only (75%). As the grant was under £500 I got a call that they have a new rule that they do not award anything under £500 and that I would either need to find a more expensive quote (i.e., spend more of the public money) or apply for the loan too. I did not need the loan, and the amount was under £150. However, I did change my application to grant+loan to meet the criteria.
Throughout the process, I had more issues with the portal and could not see any of my messages so had to revert to email.
The loan required a full comprehensive credit check, which is really laughable for the small amount, but I did provide all the detail. After a period of non-responsiveness and further chasing, I was informed that I had failed the credit check and my application has been rejected. Just for context, I have a stable job and excellent credit score, and have never failed a credit check in the past.
In the meantime, my quote has expired and the contractor increased the price.
In summary, this was a colossal waste of my time and energy, dealing with and organisation that is disorganized and completely impractical. It is really a shame to see that such a positive initiative is left to be managed by an organisation that appears incompetent. Even sadder is the fact that their job is to deal with public money.
I was “lucky” that my claim was small and I can actually afford the works. I can imagine the level of stress people are under if claiming for larger projects, such as heat pumps.
June 25, 2025
Unprompted review
Reply from Home Energy Scotland
Hello Pavel,
We’re really sorry to hear about your experience of our service.
If you would like to make a formal complaint of the service, you can contact the Services Delivery team at the Energy Saving Trust by emailing servicesdeliveryscotland@est.org.uk or calling 0808 108 9414 from Monday – Friday between 9am and 5pm.
Alternatively, you can also contact Home Energy Scotland by emailing us at reviews@homeenergyscotland.org so we can help investigate and raise this complaint further for you with the Services Delivery management team.
We would like to thank you for taking the time to provide feedback on your experience with us and will ensure that this is passed to our Services Delivery team who manage our grant and loan applications.
If there’s anything else we can do to help you in the future, we hope you do get in touch.
Kind regards,
Beth
Informative, knowledgeable and Caring
Everyone I have spoken with at Home Energy Scotland has been extremely pleasant, courteous, knowledgeable and helpful.
They have been willing to spend whatever time is necessary in order that I have taken on board the necessary information and have helped me to come to a way forward.
I heartily recommend Home Energy Scotland and would urge users of their service to speak to others as to what impartial, knowledgeable advice is available from this organisation.
April 24, 2025
Unprompted review
Reply from Home Energy Scotland
Hello Colin,
Thank you so much for your fantastic review.
We’re delighted to hear that you found that everyone you have spoken at Home Energy Scotland has been courteous, knowledgeable, helpful, and extremely pleasant. Furthermore, we are so happy that we were able to help you and that you heartily recommend to others users to speak about the impartial and knowledgeable advice we offer as organisation.
We really appreciate you taking the time to share your experience.
If there’s anything else we can help you with in the future, please don’t hesitate to get in touch.
Kind regards,
Alex
Went to HES
Went to HES
Saudi someone would d come out to check home see if there was anything they could do to help
They came out checked 3 months later NADA, NOTHING
Complete waste of time
April 2, 2025
Unprompted review
Reply from Home Energy Scotland
Hello Thomas,
Firstly, we would like to thank you for taking the time to provide a review of our service and we will ensure your comments are passed on to the relevant teams.
We’re so sorry to hear that your experience has not been a positive one and understand that so far, you have been unable to have the issue regarding your home resolved, therefore we would like to apologise for this.
If you haven’t already done so, you can make a formal complaint of the service, by contacting the Services Delivery team at the Energy Saving Trust by emailing servicesdeliveryscotland@est.org.uk or calling 0808 108 9414.
Alternatively, you can also contact Home Energy Scotland by emailing us at reviews@homeenergyscotland.org
We apologise once again for any inconvenience this process has caused.
If there’s anything else we can help you with, please do stay in touch.
Kind regards,
Vanessa
Empathic professionals
The knowledge, professionalism and empathy of HES is one of our great natural resources, they are enthusiastic about energy and it came through loud in conversation.
June 4, 2025
Unprompted review
Reply from Home Energy Scotland
Hello BillP,
Thank you so much for your brilliant review of our service!
We’re so happy to hear that your experience with us was professional and knowledgeable and our advisor had empathy and was enthusiastic about energy.
We really appreciate you taking the time to leave such a lovely review and hope that if we can help you further in the future, that you do get in touch.
Kind regards,
Vanessa
Professional and caring service.
Home Energy Scotland contacted me after I had made a request to learn more. The lady who rang me spent over an hour listening to me, and advising me on what to do in order to reduce costs, and what to buy\ to do in order to ensure a warm home with minimal expense. It was lovely to have this lengthy conversation and I felt valued as a human being. A very positive experience.
May 12, 2025
Unprompted review
Reply from Home Energy Scotland
Hello Monica,
Thank you so much for your wonderful review.
We’re so glad our team were able to help provide information to assist you in making your home warmer and reducing energy costs.
We really appreciate you taking the time to provide this feedback on our service.
If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.
Kind regards,
Beth
Good advice
The adviser was well informed and provided certainty in his advice
May 21, 2025
Unprompted review
Reply from Home Energy Scotland
Hello Simon,
Thank you so much for your positive review.
We’re delighted to hear that you found our advisor to be well-informed and are happy with the advice provided.
We really appreciate you taking the time to share your experience.
If there’s anything else we can help you with in the future, please don’t hesitate to get in touch.
Kind regards,
Sam
An altogether positive experience
A really comprehensive, informative and valuable survey and report, undertaken in a very professional and friendly manner.
May 7, 2025
Unprompted review
Reply from Home Energy Scotland
Hello Andrew,
Thank you so much for your wonderful review.
We're delighted to hear that your experience with Home Energy Scotland was a positive one and you were assisted in a professional and friendly manner. Thank you for letting us know that the survey and report undertaken was comprehensive, informative and valuable. We truly appreciate you sharing your feedback with us.
If you ever need further support in the future, please don’t hesitate to get in touch. We’d be happy to help.
Kind regards,
Vanessa
A very worthwhile organisation
Clear, helpful and informative for assistance to meet my needs.
May 1, 2025
Unprompted review
Reply from Home Energy Scotland
Hello Keith,
Thank you so much for your excellent review.
We’re so happy we were able to assist you, and that the information provided was clear, helpful and meeting your needs. Furthermore, very happy to hear we are a very worthwhile organisation.
We really appreciate you taking the time to leave this feedback on our service.
If there’s anything else we can help you with in the future, please do get in touch.
Kind regards,
Alex
Not set up to give advice - feel even more anxious now
I wanted to know some basics about switching to a smart meter from Total Heating Total Control with a radio tele-switched system. The person I spoke to was pleasant but all they can do is signpost you - in this case to my supplier who can’t answer any of my questions and who was my first port of call. I thought Home Energy Scotland provided advice. Very very disappointed at this very anxious making time. Not only could they not give advice but they couldn’t suggest any organisation who could help unravel this very complicated subject.
April 25, 2025
Unprompted review
Reply from Home Energy Scotland
Hello Sally,
We’re really sorry to hear about your experience of our service and your concerns about lack of support regarding smart meters.
We would like to thank you for taking the time to provide feedback on your experience with us and will ensure this is passed on to the relevant support teams.
If there’s anything else we can do to help you in the future, we hope you do get back in touch.
Kind regards,
Beth
Excellent telephone advisors who spend…
Excellent telephone advisors who spend time discussing available options in a clear and helpful way
April 8, 2025
Unprompted review
Reply from Home Energy Scotland
Hello Martin,
Thank you so much for your great review.
We are so pleased to hear that you found our advisors to be excellent and that the information provided was clear and helpful.
We really appreciate you taking the time to provide this feedback on our service.
If there’s anything else we can help you with in the future, please do get in touch.
Kind regards,
Gen.
Great company Advise given first class…
Great company Advise given first class by customer service assistant .took time to explain matters and made it easy to understand
March 25, 2025
Unprompted review
Reply from Home Energy Scotland
Hello,
Thank you for your lovely review of our service.
It’s brilliant to hear that you found our organisation to be great and that our advisor ensured you understood any and all information given.
If there’s anything else we can help you with in the future, please do get in touch, we’ll be happy to help.
Kind regards,
Gen.
Take advantage of the Government Grant!
Friendly, polite mannerism, and impartial advice. I did not feel pushed for anything and was given an abundance of reading material links to understand the topic of replacing my old boiler to a heat pump, and add some solar panels too which is what I wanted. Great Government scheme should be taken advantage of.
March 24, 2025
Unprompted review
Reply from Home Energy Scotland
Hello,
Thank you for taking the time to leave such a positive review of our service.
We’re so glad to hear that you found our advisor to be friendly and polite and that they remained impartial throughout. Furthermore, we are happy to hear that the information provided to you was helpful with understanding the topic of heat pumps.
If you have any additional questions or need further support in the future, please do get in touch.
Kind regards,
Gen.
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