I had a very positive experience with Home Energy Scotland and the full process from initial contact through to installation. Everything was clearly explained, and communication was good through... See more
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Scott contacted me as he was concerned by what I had told him. He was very thorough doing an epc which i needed and explained clearly how an ashp system would work. He let me have a comparison of he... See more
Company replied
⭐️⭐️⭐️⭐️⭐️ Review for Home Energy Scotland – South East I called last night after many months of being given the runaround by Proximus Solutions UK. From the outset, Hannah was absolutely... See more
Company replied
Did the questionnaire for 1 bed room double glazed ground floor flat with highly efficient new storage heaters. Epc high D. It told me EPC F. Useless: it suggested room in roof and wall insulati... See more
Company replied
Company details
Written by the company
Home Energy Scotland helps people in Scotland create warmer homes, reduce their energy bills, and lower their carbon footprint. We are funded by the Scottish Government and managed by Energy Saving Trust. We work with people and organisations to help tackle fuel poverty and the climate emergency – both key priorities for Scottish Government (and humans in general). We do this through a network of regional advice centres covering all of Scotland, which offer local knowledge and expert advice on saving energy and keeping warm at home, funding options including Scottish Government grants and interest free loans, installing renewable energy at home, greener travel including electric vehicles and ebikes and cutting water waste.
Contact info
5 Thistle Street, EH2 1DF, Edinburgh, United Kingdom
- 0808 808 2282
- ne.homeenergyscotland.org
4.0
Great
239 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Take advantage of the Government Grant!
Friendly, polite mannerism, and impartial advice. I did not feel pushed for anything and was given an abundance of reading material links to understand the topic of replacing my old boiler to a heat pump, and add some solar panels too which is what I wanted. Great Government scheme should be taken advantage of.
March 24, 2025
Unprompted review
Reply from Home Energy Scotland
Hello,
Thank you for taking the time to leave such a positive review of our service.
We’re so glad to hear that you found our advisor to be friendly and polite and that they remained impartial throughout. Furthermore, we are happy to hear that the information provided to you was helpful with understanding the topic of heat pumps.
If you have any additional questions or need further support in the future, please do get in touch.
Kind regards,
Gen.
An amazing and brilliant resource
A brilliant resource for anyone wanting to reduce their energy costs.
Wanted to work out how to harness solar panels, battery storage/back-up, MVHR, water heating solutions, far i/r panels. I'd spoken to dozens of companies in each field but began to recognise that selling me a product didn't mean getting the best or right one for my needs. Only Home Energy Scotland was able to pull everything together in a single package and in a language I could understand.
What's amazing is this service is entirely free. They can even signpost you to loans and grants if applicable.
Everyone I engaged with was super helpful and off-the-scale knowledgeable. I'm a huge fan of the service they offer and 100% recommend them.
March 3, 2025
Unprompted review
Reply from Home Energy Scotland
Hello,
Thank you for taking the time to leave such a lovely review of our service.
It’s fantastic to hear that you found us to be a brilliant resource in helping you reduce your fuel costs and that our advisors were able to provide you with the helpful information you required regarding renewable and energy efficiency measures.
We’re so happy we have been able to help you with your query and hope that if you need any further assistance in the future, you do get in touch.
Kind regards,
Gen.
Home energy Scotland was given my…
Home energy Scotland was given my details from a third party and i was contacted within a week or so,Although they were not able to help me as i had already done the things suggested to me, they would have been a great help if i had not covered what they suggested
February 6, 2025
Unprompted review
Reply from Home Energy Scotland
Hello
Thank you so much for taking the time to leave such a positive review of our service.
Please do get in touch if there is anything else we can assist you with in the future, we’ll be happy to help.
Kind regards,
Alex
Every thing in life takes time
Every thing in life takes time . My experience was good and bad . It took longer than I thought yes there was times I thought I would not get the grant that was worrying.the team in the Scottish office was very healpfull . Even the firm I picked to do the installation AIRA they sent two teams out to survey . A lot of reading understanding things.and waiting I am retired which helped I even had my grand daughter who had degrees helping me with my portal yes there was a lot of emails back and forward but the Scottish office team was on hand to help even the AIRA heat pump team was first class . They I do believe was in contact with the funding team everything takes time . I was very glad when the work finished and the grant paid out . The installation went fine and I am getting used to my radiators working . Many thanks to Alexander and there team helping me with everything involved with there advice and guidance .it would help if you personally got involved with the installation team and payout that would relieve some pressure from the customer. No more gas bill standing charge gone , with our solar system. . Our home is very comfortable and plenty of hot water. Everything has worked out fine thanks to all involved. Jim
November 24, 2024
Unprompted review
Reply from Home Energy Scotland
Hello,
Thank you for taking the time to leave a review of your experience.
We’re so glad, we were able to help you and really appreciate you taking the time to provide feedback on our service.
We understand this process can take a while; however, we appreciate your patience and are happy that our advisor Alexander and the team helped you with everything involved with the advice and guidance and everything worked out fine.
If there’s anything else we can help you with in the meantime, please do stay in touch, we’ll be happy to help.
Best Regards
Vanessa
An encouraging Service. They were easy to contact and gave a…
They were easy to contact and gave a full and comprehensive appraisal of my property and the options available. It was really good to have this within 24 hours in writing. They also explained how the next stage would unfold through the on-site appraisal of the property and my own choice of contractor.
February 27, 2025
Unprompted review
Reply from Home Energy Scotland
Hello Andrew,
Thank you so much for your excellent review.
We’re so glad we were able to support you in reviewing your property and available options.
We really appreciate you taking the time to provide this feedback on our service.
If there’s anything else we can help you with in the future, please do get in touch.
Kind regards,
Beth
In this world that is littered with…
In this world that is littered with scams Home Energy Scotland stands out as most definitely NOT a scam.
March 4, 2025
Unprompted review
Reply from Home Energy Scotland
Hello Colin,
Thank you for taking the time to leave such a great review of our service.
We are so glad we were able to assist you on this occasion and hope that if you need further help in the future, that you do get in touch.
Kind regards,
Gen.
Poor advice and inadequately run.
Tried to go greener and obtain hest pump grant and was contacted by HES advisor, after much discussion the decision was made, alas that's were it ended with no advice on how to continue, after more advisors and discussions , I was advised I need to Insulate my already Insulated house? But this time I'd need to Insulate underfloor, which is already done? But I'd also need to Insulate my kitchen, which meant moving electrical sockets and plumbing, however I could get a grant for this, or do it myself but could not get a heat pump until I could prove the work was completed.and was advised that if the work wasn't done soon there was no guarantee the heat pump grant would still be availble, then I'd need 3 quotes for the hest pump and upload to a portal, then I could apply for a grant /loan.
£7500 grant then pay the rest of the loan over 10yrs.. I believe this was £10,000
The whole process is so stressful and time consuming, it's designed to wear you down. Speaking to several installers they all said one thing in common, Home Energy Scotland are a nightmare to deal with and way too many loop holes to jump through..
Endless e mails and phone calls to so called advisors, I eventually lost the will and gave up as it was never ending rabbit holes, we alas have gone down the route of new gas boiler and log burners...
And after reading reviews about heat pump failures and having to run the 24/7 and lack of service back up, I think it's the right decision.
I have a feeling heat pump customers will be left with a major headache in the coming service life of these pumps.
January 6, 2025
Unprompted review
Reply from Home Energy Scotland
Hi Charlie,
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention.
If you would like to make a formal complaint of the service, you can contact the Services Delivery team at the Energy Saving Trust by emailing servicesdeliveryscotland@est.org.uk or calling 0808 108 9414 from Monday – Friday between 9am and 5pm.
Alternatively, you can also contact Home Energy Scotland by emailing us at reviews@homeenergyscotland.org and we will then ensure that your complaint is passed to our Services Delivery team who manage our grant and loan applications. If there’s anything else we can do to help you in the future, please do let us know.
Kind Regards
Vanessa
10/10 Highly recommend
Fantastic experience Forteiths kept me informed throughout the process of their progress would highly recommend them
February 3, 2025
Unprompted review
Reply from Home Energy Scotland
Hello Ali,
Thank you for taking the time to leave a review of your experience.
If there’s anything else we can assist you with in the future, please do get in touch.
Kind regards,
Gen.
Our experience with Home Energy…
Our experience with Home Energy Scotland was fantastic. Chloe was so knowledgeable and helpful. Cant recommend them enough.
January 24, 2025
Unprompted review
Reply from Home Energy Scotland
Hello Sasha,
Thank you for taking the time to leave such a lovely review of our service.
We’re so glad to hear that you found your experience with us to be fantastic and that our advisor Chloe was knowledgeable and helpful.
Please let us know if we can help you further in the future, we’d be happy to help.
Kind regards,
Gen.
Grant applications for insulation upgrade and ASHP installation
I made grant application for insulation upgrading based on EPC at purchase for house we have just moved to. I also made a grant and loan application to enable replacement of existing oil-fired boiler with an Air Source Heat Pump. Both processes were pretty straight forward and we received all we asked for help with.
February 3, 2025
Unprompted review
Reply from Home Energy Scotland
Hello Mel,
Thank you so much for your positive review of our service.
We’re so glad we were able to help you with your energy saving activities and that you found our processes to be straight forward.
We really appreciate you taking the time to provide this feedback.
If there’s anything else we can assist you with in the future, please do get in touch.
Kind regards,
Beth
Good consultation
I'm very pleased with my experience of Home Energy Scotland. The consultant who visited us was very helpful and patient.
December 11, 2024
Unprompted review
Reply from Home Energy Scotland
Hello Iain,
Thank you so much for your wonderful review.
We're delighted to hear that your experience with Home Energy Scotland was a positive one and that our advisor was able to assist you in a helpful and patient manner. We truly appreciate you sharing your feedback with us.
If you ever need further support in the future, please don’t hesitate to get in touch. We’d be happy to help.
Kind regards,
Sam
energy advice
knowing that you are talking to professionals who are not trying to sell you anything, but who can give you great impartial advice and help
November 10, 2024
Unprompted review
Reply from Home Energy Scotland
Hello Evelyn,
Thank you so much for your brilliant feedback of our service!
We’re so pleased to hear that you had a great experience with us, that we provide professional and impartial advice.
We really appreciate you taking the time to provide this great review.
If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.
Kind regards,
Alex
3 years of trying to get insulation and a complete failure!
The whole scheme is an absolute disaster. The advisors are great but the whole scheme needs to be looked at again. I had been offered a grant for my insulation. Then came the problems. No-one would install it! In the end I found an installer 125 miles from Inverness to install. So the grant would have covered their travel and accommodation costs and next to nothing for actually doing the job! The local approved guy (I hear) has gone bust. Other companies I have contacted seem to be cowboys! For a government scheme it falls well short of expectations and is completely not fit for purpose.
As Gen requested I have now advised home energy Scotland of all the issues I have had regarding this scheme. We will see where we go from here.
November 4, 2024
Unprompted review
Reply from Home Energy Scotland
Hello Graham,
Thank you for taking the time to leave a review of our service.
We’re so sorry to hear about the difficulties you have faced with obtaining an installer to carry out the requested work.
If you haven’t already done so, we’d ask that you contact the Services Delivery Team at Energy Saving Trust. They manage all loan applications and claims queries and should be able to help you further. You can reach them by emailing servicesdeliveryscotland@est.org.uk or calling on 0808 108 9414, Monday – Friday between 9am and 5pm.
Additionally, if you would like to discuss this further or make a formal complaint, you can email our reviews inbox: reviews@homeenergyscotland.org.
If there’s anything else we can help you with in the meantime, please do stay in touch, we’ll be happy to help.
Kind regards,
Gen.
First class advice and service from…
First class advice and service from Home Energy advisor who helped me get a resolution within two days from EDF Energy who had me still in limbo after 6 weeks of dialogue.
Also the advice given to me by the advisor has helped me make other decisions about my energy use and I cannot thank them enough for the help they gave me.
January 9, 2025
Unprompted review
Reply from Home Energy Scotland
Hello Andy,
Thank you so much for your wonderful review.
We’re so glad we were able to help you with your energy issue and really appreciate you taking the time to provide feedback on our service.
If there’s anything else we can assist you with in the future, please do get in touch.
Kind regards,
Beth
No harm in asking........
Initially it was not something I thought I would qualify for but the advisor took time to fully explain everything on offer and what I could take advantage of.
Her knowledge was excellent and advice clear. I was given steps to follow and how the process would work.
I would recommend contacting Home Energy Scotland to anyone. You don't know how you'll benefit till you ask.
December 7, 2024
Unprompted review
Reply from Home Energy Scotland
Hello Niall,
Thank you so much for taking the time to leave such a great review of our service.
We are so pleased to hear that you found our advisor to be knowledgeable and able to assist you providing clear advice and guidance.
If there’s anything else we can help you with in the future, please do get in touch, we’ll be happy to help.
Kind regards,
Alex
I was very upset when I phoned but…
I was very upset when I phoned but after I'd spoken to the gentleman for a short while he have me advice and would phone the right people to help by the time the call was ovet I was much calmer and looking forward instead of being in a rut. Thank You to all involved.
November 7, 2024
Unprompted review
Reply from Home Energy Scotland
Hello Janice,
Thank you so much for taking the time to leave such a thoughtful review of our service.
We’re so pleased to hear that our advisor was able to provide you with helpful advice and support, and that you felt calmer and more positive by the end of the call. It’s wonderful to know that we could make a difference and help you move forward.
If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.
Kind regards,
Sam
A waste of time.
I can only say this company and it's agents on the telephone are completely useless! Don't waste your time with this bunch of muppets.
January 15, 2024
Unprompted review
Reply from Home Energy Scotland
Hello Garry,
Thank you for taking the time to leave a review.
We’re really sorry to hear about your experience of our service and that you didn’t find your conversation with our telephone advisors to be useful.
If you’d like to make a formal complaint of our service, you can contact Home Energy Scotland by emailing us at reviews@homeenergyscotland.org and we will then ensure that your complaint is looked into by the relevant team.
If there’s anything else we can do to help you in the future, please do let us know.
Kind regards,
Gen.
Very happy and satisfied customer
I am very happy with the quality of service I received when talking with them. I found them to be extremely polite and helpful. Easy to understand everything that will be happening. The assessor was also polite and explained what they will be doing to the building to make it more heat efficient. Which will make a difference to the cost of Electricity and Gas bills. I would highly recommend them to all my family and friends to contact them, and to also benefit from their services
November 28, 2024
Unprompted review
Reply from Home Energy Scotland
Hello Alan
Thank you so much for taking the time to leave such a great review of our service. We’re so glad to hear that you found our assessor to be polite and helpful and also your experience was very pleasant. If there’s anything else we can assist you with in the future, please do get in touch, we’ll be happy to help.
Kind regards
Vanessa
helped me with my bills and very good…
helped me with my bills and very good advice can't thank the staff enough
December 4, 2024
Unprompted review
Reply from Home Energy Scotland
Hello Richard,
Thank you so much for your great feedback.
We are so glad to hear that we could help you with your bills and you have received very good advice.
We really appreciate you taking the time to provide this review of our service.
If there is anything else we can assist you with in the future, please do get in touch.
Kind regards,
Alex
A really good service
A really good service. The advisor John was helpful and flexible as I was volunteering abroad at the time of the report. He spoke to me at length on the phone and visited my home with my neighbour. The in-depth report was really useful and I am going to put some of the recommendations into practice. Thank you so much
September 30, 2024
Unprompted review
Reply from Home Energy Scotland
Hello Katherine,
Thank you so much for taking the time to leave such a brilliant review of our service.
We’re so glad to hear that you found our advisor to be helpful and flexible with your situation and that the subsequent report will be useful in helping you implement energy saving recommendations.
If there’s anything else we can assist you with in the future, please do get in touch, we’ll be happy to help.
Kind regards,
Gen.
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