I ordered on 15th Dec, had an email to say it was dispatched on 6th Jan, and two later emails requesting trust pilot reviews on the 27th Jan and 3rd Feb. All emails I have sent to neat & shaken... See more
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Delivery was extremely slow, albeit this was partly understandable due to it being the festive season. As a result, the item - which was a gift - did not arrive in time for Christmas (despite being o... See more
Very easy to order online. Unfortunately the glass in the gift set was broken, despite the package clearly marked as fragile! A quick email to advise of the damage with photos attached a very promp... See more
Company replied
Was looking for something different for my wife’s birthday and stumbled across this site. Great choice of drinks at really good prices and brilliant quick delivery. Will definitely use again and reco... See more
Company replied
Company details
About Neat & Shaken
Written by the company
For quality spirits and pioneering brands, Neat & Shaken is the answer you've been looking for.
Your online retail shop for all your Gins, Irish Whiskeys, Liqueurs, and Ready-to-Drink cocktails. Shop online for a world of spirits delivered right to your door!
Neat & Shaken is the new answer to all your online spirit needs. As aficionados of good quality, reasonably priced, and interesting spirits we were having trouble finding a go-to website that had everything we wanted. Everything we found was either a one-brand-only website, didn't do deliveries, was too expensive, or whatever. There was always something! So, we decided to create Neat & Shaken. Born from our love of cocktail making, whiskey drinking, gin appreciation, and generally just enjoying a damn good drink, Neat & Shaken aims to provide you with class products at a price you like.
From your favourite quality Irish Whiskeys to boutique botanical Gins, Liqueurs, Gift Packs and Ready-to-Drink Cocktails, we think we’ve got you covered (but if we don’t why not drop us a line and we’ll see what we can do!).
Whether you drink it neat, stirred, or shaken, neatandshaken.com will have the best of what you’re looking for.
#DRINKTHEGOODVIBES
Shop now: Gins | Irish Whiskeys | Liqueurs | RTDs | Gifts | Offers
Contact info
3-4a Little Portland Street, London, W1W 7JB, UK, W1W 7JB, London, United Kingdom
- +447483057535
- info@neatandshaken.com
- neatandshaken.com
3.5
Average
183 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Reply from Neat & Shaken
Thank you for your kind words Jennifer! We're thrilled to hear that you are pleased with the quality, pricing, and delivery service. Your satisfaction is our top priority, and we look forward to serving you again soon. If you have any other feedback or need further assistance, feel free to reach out.
Reply from Neat & Shaken
Thank you for your great review! We're glad you enjoyed our products and fast delivery.
We look forward to serving you again on Neat and Shaken!
Good price and service
Having used Neat and Shaken before I found the price very competitive and on this latest order the delivery has improved considerably
May 22, 2024
Reply from Neat & Shaken
Thank you for your positive feedback! We're thrilled to hear that you found our prices competitive and that our delivery service has improved. We're committed to providing excellent service and value, and we look forward to serving you again on Neat and Shaken!
Excellent choice of product
Excellent choice of product. Well described on website.
Prompt delivery.
April 22, 2024
Reply from Neat & Shaken
Thank you so much for your wonderful feedback! We're delighted you appreciated our product selection and found our website descriptions helpful. Ensuring prompt delivery is always a priority for us. We hope to continue exceeding your expectations in the future!
Good selection of drinks.
Good selection of drinks. Perfect to pop in the fridge for those impromptu bbq's and sunny evenings in the garden.
The website made it easy to order and the delivery was quick too
April 26, 2024
Reply from Neat & Shaken
Thank you for your glowing review! We're thrilled to hear you enjoyed our wide selection of drinks and found our website convenient for ordering. It's great to know we could make your impromptu BBQs and sunny garden evenings even better. We look forward to serving you again soon!
Reply from Neat & Shaken
Thank you so much for your kind words! We're thrilled to hear that you enjoy our drinks. Cheers!
Reply from Neat & Shaken
Thank you ever so much for your kind review, William! We truly value your feedback and are delighted to hear that you found our delivery prompt and accurate. It means a lot to us. If there's anything more we can do to enhance your experience, please don't hesitate to reach out. We're here to help!
quick delivery
quick delivery, brilliant prices, what i have purchased has all been satisfactory.
April 18, 2024
Reply from Neat & Shaken
Thank you for your glowing review, Deborah! We're delighted to hear that you're satisfied with our quick delivery and competitive prices. Ensuring a seamless shopping experience for our customers is always our goal, and we're thrilled that you've found everything you've purchased to be satisfactory. If there's anything else we can do to make your experience even better, please don't hesitate to reach out. We appreciate your support and look forward to serving you again soon!
Reply from Neat & Shaken
Janet, thank you for sharing your experience! We're delighted to hear that you always receive excellent service with us. Providing top-notch service is a key focus, and it's fantastic to know that we're consistently meeting your expectations. If there's anything else we can do to enhance your experience even further, please don't hesitate to let us know. We look forward to continuing to serve you in the future!
Lovely presentation of product and good…
Lovely presentation of product and good value for money
March 27, 2024
Reply from Neat & Shaken
Thank you ever so much for your feedback! We're thrilled to hear that you found the presentation of our products delightful and that you consider them to be good value for money. Ensuring that our customers receive both quality and affordability is at the core of what we do. If you have any further questions or need assistance, please don't hesitate to contact us. We appreciate your support of Neat & Shaken!
Reply from Neat & Shaken
We're delighted to hear that you found our prices competitive and that your order arrived swiftly and on time. Providing a seamless and efficient experience is what we aim for, and we're thrilled to have met your expectations. If you ever need anything else or have any further inquiries, don't hesitate to get in touch. Thank you for choosing Neat & Shaken!
Shocking delivery company you use you…
Shocking delivery company you use you cannot change a delivery slot to avoid missed deliveries you can’t talk to anyone in FedEx absolutely shocking this delivery company will ruin your business please use an alternative
March 5, 2024
Reply from Neat & Shaken
Dear Judith,
We sincerely apologise for the inconvenience caused by your recent delivery experience. On behalf of FedEx and our team, we deeply regret the frustration and inconvenience you've experienced.
We would like to inform you that we've already reached out to you via email with a discount code for 15% off your next purchase, valid until June 30th. Additionally, we've notified you about the full refund for your order.
Your satisfaction is of utmost importance to us, and we're committed to ensuring a seamless experience for you in the future. If you have any further concerns or require assistance, please don't hesitate to contact us.
Warm regards,
The Neat & Shaken Team
Good price
Good price, excellent delivery time just wish it had been clearer that an over 18 needed to sign for delivery
March 4, 2024
Reply from Neat & Shaken
Thank you for your feedback! We're glad to hear that you found our prices competitive and that your delivery arrived promptly. We understand your concern about the age requirement for signing upon delivery. While it's mentioned on our website that typically each delivery requires a signature from someone over 18 years old, we apologize if this wasn't made clearer during the ordering process. We'll definitely look into improving our communication regarding this matter. Your input is valuable to us, and we appreciate your understanding. If you have any further questions or concerns, please don't hesitate to reach out. We're here to help!
Fantastic service
Fantastic service, delivery arrived very quickly. Not tried the gin & tonic yet. I'm sure it'll be fabulous 👌. Recommend Neatand shaken.
February 28, 2024
Reply from Neat & Shaken
Thank you for your wonderful feedback! We're thrilled to hear that you were impressed with our service and that your delivery arrived promptly. We hope you enjoy your Opihr G&T With a Twist of Orange—it's sure to be fabulous and it's also one of our personal favourites! Your recommendation means a lot to us, and we look forward to serving you again in the future. If you ever need anything, feel free to reach out. Cheers!
Great products and great prices
Item arrived on time and was very well packaged. Prices are very reasonable too. Would shop here again
February 19, 2024
Reply from Neat & Shaken
Thank you so much for your fantastic review, Stephen! We're delighted to hear that you're pleased with our products, pricing, and packaging. Ensuring timely delivery and top-notch quality is our priority, and we're thrilled to have met your expectations. We can't wait to welcome you back for your next shopping experience. Cheers!
Reply from Neat & Shaken
Thank you for your glowing review! We're thrilled to hear that you found our prices competitive and that your order arrived promptly. Your recommendation means the world to us. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Cheers!
Great communication
Great communication. There was a hold up with my order but it was dealt with really well and politely.
February 10, 2024
Reply from Neat & Shaken
We greatly appreciate your feedback! At Neat & Shaken, we pride ourselves on clear communication and excellent customer service. Rest assured, we're dedicated to handling any issues that may arise promptly and courteously. Thank you for choosing us, and we look forward to serving you again in the future!
Reply from Neat & Shaken
Thank you for taking the time to share your experience! We're delighted to hear that your order arrived swiftly and exactly as you wanted. We strive to provide seamless service, and your satisfaction means the world to us. Cheers to enjoying your purchase, and don't hesitate to reach out if you need anything else!
Reply from Neat & Shaken
Thanks, Brian! Looking forward to seeing you again soon on Neat & Shaken!
I ha???????.ve not received anything from you…
I have not received anything from you yet , the items are delayed ???.
February 20, 2024
Reply from Neat & Shaken
Dear Denis,
We extend our heartfelt apologies for the inconvenience you encountered with your recent order. It deeply concerns us to hear about the delays you experienced.
After a thorough investigation, we've identified that your package encountered unexpected delays during transit with FedEx. However, we are pleased to inform you that it has been successfully delivered today.
We sincerely apologize for any inconvenience this may have caused you and greatly appreciate your patience and understanding in this matter. Please remember that we are here for you by email if you need any further assistance or have any concerns.
Warm regards,
The Neat & Shaken Team
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