I ordered on 15th Dec, had an email to say it was dispatched on 6th Jan, and two later emails requesting trust pilot reviews on the 27th Jan and 3rd Feb. All emails I have sent to neat & shaken... See more
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Delivery was extremely slow, albeit this was partly understandable due to it being the festive season. As a result, the item - which was a gift - did not arrive in time for Christmas (despite being o... See more
Very easy to order online. Unfortunately the glass in the gift set was broken, despite the package clearly marked as fragile! A quick email to advise of the damage with photos attached a very promp... See more
Company replied
Was looking for something different for my wife’s birthday and stumbled across this site. Great choice of drinks at really good prices and brilliant quick delivery. Will definitely use again and reco... See more
Company replied
Company details
About Neat & Shaken
Written by the company
For quality spirits and pioneering brands, Neat & Shaken is the answer you've been looking for.
Your online retail shop for all your Gins, Irish Whiskeys, Liqueurs, and Ready-to-Drink cocktails. Shop online for a world of spirits delivered right to your door!
Neat & Shaken is the new answer to all your online spirit needs. As aficionados of good quality, reasonably priced, and interesting spirits we were having trouble finding a go-to website that had everything we wanted. Everything we found was either a one-brand-only website, didn't do deliveries, was too expensive, or whatever. There was always something! So, we decided to create Neat & Shaken. Born from our love of cocktail making, whiskey drinking, gin appreciation, and generally just enjoying a damn good drink, Neat & Shaken aims to provide you with class products at a price you like.
From your favourite quality Irish Whiskeys to boutique botanical Gins, Liqueurs, Gift Packs and Ready-to-Drink Cocktails, we think we’ve got you covered (but if we don’t why not drop us a line and we’ll see what we can do!).
Whether you drink it neat, stirred, or shaken, neatandshaken.com will have the best of what you’re looking for.
#DRINKTHEGOODVIBES
Shop now: Gins | Irish Whiskeys | Liqueurs | RTDs | Gifts | Offers
Contact info
3-4a Little Portland Street, London, W1W 7JB, UK, W1W 7JB, London, United Kingdom
- +447483057535
- info@neatandshaken.com
- neatandshaken.com
3.5
Average
183 reviews
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Hasn’t replied to negative reviews
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I was very happy to find Neat and…
I was very happy to find Neat and Shaken...as a Canadian looking to send a gift to my best friend in England, I was ecstatic to find Dead Rabbit on your menu! We toured the Dublin Liberties Distillery in September.
It all fell into place. I would have given a 5 rating...but the shipment was delayed. But...it really worked out perfectly in the end. I would highly recommend the site and service, eh? Peace !
December 9, 2023
Reply from Neat & Shaken
Thank you for taking the time to share your wonderful experience with us! While we regret the delay in your shipment, we're sincerely delighted that everything ultimately fell into place seamlessly. Your understanding and patience are truly appreciated.
Our bond with the Dublin Liberties Distillery is something we cherish, and we are thrilled to have had the Dead Rabbit in stock for your special gift. Should you have any additional requests or if there's anything else we can assist you with, please don't hesitate to reach out. We eagerly anticipate the opportunity to serve you again in the future.
Cheers!
Reply from Neat & Shaken
Thank you for your kind words! We're thrilled to hear that you're pleased with our products, choices, prices, and delivery service. If you ever need anything else, feel free to reach out. We appreciate your support!
Reply from Neat & Shaken
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you are a happy customer and that our prompt delivery met your expectations. Your satisfaction is our top priority, and we appreciate your trust in our service. We look forward to serving you again in the future!
Great responsible company
Great service after a faulty delivery not of Neat & Shaken’s doing very helpful people i would recommend the without reservation.
November 30, 2023
Reply from Neat & Shaken
Thank you for your understanding and kind words. We're glad we could assist you after the faulty delivery, even if it wasn't directly our doing. Your recommendation means a lot to us, and we truly appreciate your support. If there's anything else we can do for you in the future, please don't hesitate to reach out.
Reply from Neat & Shaken
Thank you for your positive feedback! We're delighted to hear that you had a great experience with us, and we appreciate you taking the time to share your thoughts.
Superb customer service.
Superb customer service.
My order went missing and after notifying them by email, my order was replaced and delivered the next day.
Really appreciated.
November 27, 2023
Reply from Neat & Shaken
Thank you for sharing your experience with us! We're thrilled to hear that you found our customer service superb, especially in resolving the issue with your missing order. We understand the importance of timely deliveries, and we're delighted that we could replace your order promptly, ensuring it was delivered the next day.
Your appreciation means a lot to us, and we're grateful for the opportunity to make things right for you. If you ever have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.
Thank you for choosing us, and we look forward to serving you with excellence in the future.
Very good service
November 27, 2023
Reply from Neat & Shaken
Thank you for your kind words! We're delighted to hear that you had a very good experience with us. If you ever have any feedback or suggestions, feel free to share. We appreciate your support!
Reply from Neat & Shaken
Thank you so much for your positive feedback! We're thrilled to hear that you've had a great experience with us. At Neat & Shaken, we strive to provide a seamless and enjoyable shopping experience for our customers, and it's rewarding to know that we've met your expectations.
If there's anything specific you loved about our offers or if you have any suggestions for improvement, we'd love to hear more. Your input is valuable to us as we continue to enhance our services.
Once again, thank you for choosing us, and we look forward to serving you with the same level of excellence in the future!
Reply from Neat & Shaken
Hi Rochelle, thank you so much for taking the time to share your positive experience with us on Trustpilot! We're thrilled to hear that you consistently receive good and quick service from us. Customer satisfaction is our top priority, and it's wonderful to know that we've met your expectations! Once again, thank you for choosing us, and we look forward to serving you with the same level of excellence in the future.
Always deliver very quickly
Always deliver very quickly, love their range of flavoured gins
November 23, 2023
Reply from Neat & Shaken
Thank you for your continued support! We're thrilled to hear that you appreciate our quick delivery and enjoy our range of flavoured gins. We hope to see you again soon on Neat & Shaken!
Arrived on time and was packaged well.
November 10, 2023
Reply from Neat & Shaken
Fantastic! We're pleased to hear that your order arrived on time and was well-packaged. Thank you for choosing Neat & Shaken!
Reply from Neat & Shaken
Thank you for your positive feedback! We're delighted to hear that you're happy with our product and the quick delivery. It means a lot to us!
Delivered on time.
Delivered on time.. it's a Gin Gift Set for my sister-in-law for Christmas.. She's gonna love it.. Good selection of Spirits.. Worth a look.. Will buy again in the future..Cheers..👍😃🥃🍾🥂
November 13, 2023
Reply from Neat & Shaken
We're thrilled to hear that your Gin Gift Set for your sister-in-law arrived on time and that you found our selection worthwhile. If there's anything else you need or if you have more celebrations in the future, we'll be here. Thank you for choosing us!
Reply from Neat & Shaken
Thank you for your feedback! We're pleased to hear that you're satisfied with our service, and we appreciate your note on the quick delivery. We hope to see you again soon on Neat & Shaken!
Excellent service
Excellent product. Packaged fantastically no chance of damage. Delivered on time.
Highly recommended
November 8, 2023
Reply from Neat & Shaken
Thank you so much for your kind words! We're thrilled to hear that you found our product excellent, and we appreciate your positive feedback on our packaging and delivery. We hope to see you again soon on Neat & Shaken!
The goods arrived in good time and well…
The goods arrived in good time and well packed.
November 5, 2023
Reply from Neat & Shaken
Fantastic to hear! We're glad your order arrived promptly and securely. Enjoy your purchase!
Great service.
November 5, 2023
Reply from Neat & Shaken
Thank you! We're delighted to hear you had a great experience with us!
Good online retailer
Apart from a little issue with the courier, very happy with my purchase and my free gift. Nice little find :)
October 27, 2023
Reply from Neat & Shaken
Thank you for your feedback! We're thrilled you're happy with your purchase and enjoyed the free gift!
So much choice for gin lovers
Came across site while browsing. What a find. Not a gin drinker myself but found fantastic pressie for a friend who loves her gin. Will definitely be using site again so much choice. Well packaged and quick delivery
November 1, 2023
Reply from Neat & Shaken
Thank you! Delighted to hear you found the perfect gift on our site. We look forward to serving you again soon. Cheers!
Reply from Neat & Shaken
Thank you for your wonderful review Julie, it means a lot to us! We're also delighted to hear that you loved the products you bought and took the time to review them. Cheers!
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