Delivery was extremely slow, albeit this was partly understandable due to it being the festive season. As a result, the item - which was a gift - did not arrive in time for Christmas (despite being o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very easy to order online. Unfortunately the glass in the gift set was broken, despite the package clearly marked as fragile! A quick email to advise of the damage with photos attached a very promp... See more
Company replied
Was looking for something different for my wife’s birthday and stumbled across this site. Great choice of drinks at really good prices and brilliant quick delivery. Will definitely use again and reco... See more
Company replied
I ordered on 15th Dec, had an email to say it was dispatched on 6th Jan, and two later emails requesting trust pilot reviews on the 27th Jan and 3rd Feb. All emails I have sent to neat & shaken... See more
Company details
About Neat & Shaken
Written by the company
For quality spirits and pioneering brands, Neat & Shaken is the answer you've been looking for.
Your online retail shop for all your Gins, Irish Whiskeys, Liqueurs, and Ready-to-Drink cocktails. Shop online for a world of spirits delivered right to your door!
Neat & Shaken is the new answer to all your online spirit needs. As aficionados of good quality, reasonably priced, and interesting spirits we were having trouble finding a go-to website that had everything we wanted. Everything we found was either a one-brand-only website, didn't do deliveries, was too expensive, or whatever. There was always something! So, we decided to create Neat & Shaken. Born from our love of cocktail making, whiskey drinking, gin appreciation, and generally just enjoying a damn good drink, Neat & Shaken aims to provide you with class products at a price you like.
From your favourite quality Irish Whiskeys to boutique botanical Gins, Liqueurs, Gift Packs and Ready-to-Drink Cocktails, we think we’ve got you covered (but if we don’t why not drop us a line and we’ll see what we can do!).
Whether you drink it neat, stirred, or shaken, neatandshaken.com will have the best of what you’re looking for.
#DRINKTHEGOODVIBES
Shop now: Gins | Irish Whiskeys | Liqueurs | RTDs | Gifts | Offers
Contact info
3-4a Little Portland Street, London, W1W 7JB, UK, W1W 7JB, London, United Kingdom
- +447483057535
- info@neatandshaken.com
- neatandshaken.com
3.6
Average
184 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Neat & Shaken
Thank you Dovile for your nice review. It means a lot to us! We hope to see you again soon on Neat & Shaken.
Well packaged
Well packaged, speedy delivery, some lovely freebies included. Very happy, thank you.
February 6, 2023
Reply from Neat & Shaken
Thank you Gail, it means a lot to us. We're glad to hear you had a great experience with us! We hope to see you again soon on Neat & Shaken.
Reply from Neat & Shaken
Thank you for your review! We hope to see you again soon on Neat & Shaken.
My first order was lost by DPD
My first order was lost by DPD, But Neat and Shaken replaced it and gave me a 10% voucher for my next order.
February 4, 2023
Reply from Neat & Shaken
Hi Dave, thank you for your review. We're glad your replacement order was delivered with no issues. We hope to see you again soon on Neat & Shaken!
Great
Great
Lovely gift set
Greenhalls Blueberry and Dry gin
Glasses were great
Good stuff
February 4, 2023
Reply from Neat & Shaken
Thank you for your nice review, Andrew. We're glad to hear you enjoyed our products and included free gifts!
Great range great prices
The company have a great range of gins at a very good price and very fast delivery
February 3, 2023
Reply from Neat & Shaken
Thank you Andrew for your nice review. It means a lot to us! We hope to see you soon on Neat & Shaken.
Painless transaction.
January 25, 2023
Reply from Neat & Shaken
Thank you Ian. We're glad to hear you had a great experience with us!
A good selection of Gins
A good selection of Gins. Unfortunate that the deliver service DPD lost my order and another had to be sent out so delivery was well over advised 2-3 days. However, very apologetic and another bottle was sent and recieved within 2 days of contacting.
January 21, 2023
Reply from Neat & Shaken
Thank you for your honest review, Alison. We would like to thank you for your patience and understanding concerning the issue with your initial order. We are always trying to improve our quality of service and customer satisfaction. We hope to see you again on Neat & Shaken!
Reply from Neat & Shaken
Thank you Colin, your review is very much appreciated! We hope to see you soon on Neat & Shaken.
Reply from Neat & Shaken
Thank you Stephen! We hope to see you soon on Neat & Shaken.
BRILLIANT customer service.
I had never ordered from Neat & Shaken before, but I will 100% be ordering from them again. Great communication on delivery updates and when I had to contact them, they dealt with my issue immediately. I am a very happy customer. Thank you.
January 30, 2023
Reply from Neat & Shaken
Thank you for your kind words, Stephen! Your review means a lot to us, as customer satisfaction is our top priority. We're glad to hear that you had a great experience with us and we hope to see you soon on Neat & Shaken!
Quick service
January 23, 2023
Reply from Neat & Shaken
Thank you Denise. We hope to see you soon on Neat & Shaken!
Gin and Tonic
Somewhat wary as I had never heard of this Co. But was more than happy with the product and the excellent service.
January 12, 2023
Reply from Neat & Shaken
Thank you for your kind words, David. They mean a lot to us! We hope to see you soon on Neat & Shaken.
V happy with my purchase
V happy with my purchase - super quick delivery. Thank you! 😊
January 8, 2023
Reply from Neat & Shaken
Thank you for your review, Rebecca! We're glad to hear that you had a great experience with us, and we hope to see you soon on Neat & Shaken.
All my sugar free gins in one place
All my sugar free gins in one place, great price and extremely fast and efficient service and delivery !
January 6, 2023
Reply from Neat & Shaken
Thank you for your review, Sonja! We're glad to hear that you had a great experience with us, and we hope to see you soon on Neat & Shaken.
Reply from Neat & Shaken
Thank you for your honesty, Jan. We will be taking your review into consideration for our next Advent Calendar.
The products never arrived via dpd…
The products never arrived via dpd after 2 weeks I gave in and asked for a refund and purchased cheaper elsewhere which arrived the following day.
November 25, 2022
Reply from Neat & Shaken
Dear Andrew, we're really sorry for the situation and for the inconvenience caused. We would like to sincerely apologise on the behalf of DPD for the service provided. We had created a replacement order for you, but unfortunately due to an issue in Peterborough's depot, your order could no longer be delivered. To apologise, we have created a discount code just for you (which has been sent to you by email already). Customer satisfaction is our top priority and we hope to see you again on Neat & Shaken.
Satisfied customer
Order arrived promptly and well packaged. I was texted regularly as to delivery date and time.
November 24, 2022
Reply from Neat & Shaken
Thank you for your review, Barbara. We're glad to hear you've enjoyed your experience with us! We hope to see you soon on Neat & Shaken.
Still waiting for my order
Still waiting for my order, can’t write a review for something I haven’t got?
November 24, 2022
Reply from Neat & Shaken
Dear Russell, we would like to sincerely apologise for the situation and for the inconvenience caused. After investigation, it seems like your order unfortunately got broken during transit, and DPD was unable to deliver it for that reason. We have immediately created a new order for you containing the replacement products for free. In case of any questions or issues with your new order, please don't hesitate to contact us directly by email. We are always available to help!
Great purchase that arrived very quick!
December 1, 2022
Reply from Neat & Shaken
Thank you for your review, Brett. We're glad to hear you've enjoyed it and had a great experience with us. We hope to see you soon on Neat & Shaken!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.