Neater Heat Ltd Reviews 

282
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Friendly and efficient workforce. Uncovered some issues once work started but dealt with them without drama. Cleaned up after themselves every day. Added some cosmetic touches which other quotes said... See more

Company replied

Rated 5 out of 5 stars

Couldn’t recommend Neater Heat enough. Didn’t have any heating called Neater Heat. Had an engineer come out the same day and fixed the problem. Engineer wore his mask the whole time and wore shoe p... See more

Company replied

Rated 5 out of 5 stars

Called in neater heat as had used previously for a rad change , Old boiler was showing fault codes , they did full diagnostics and pcb was issue, cost of replacement was high and boiler was old.... See more

Company replied

Rated 5 out of 5 stars

Neater Heat were able to send someone round within just a couple of days (others quoted a week or more). Very clear upfront about costs (which were very reasonable). Young guy but thoroughly professio... See more

Company replied

Company details

  1. Heating Contractor
  2. Gas Engineer
  3. Gas Installation Service
  4. Plumber

Written by the company

PROFESSIONAL EX MILITARY ENGINEERING Neater Heat Central Heating Services was formed in 2011 by two ex Military Royal Engineers. Our aim is to provide an honest and professional service to domestic households. Neater Heat have trained and employed over 15 ex-service leaders to combine the skills of military life with the gas industry to make the perfect engineer. Living up to our name we are well known for our neat and precise installations and our neat and tidy work manner. All Neater Heat engineers are gas safe registered, fully qualified and have a exceptional knowledge in domestic and commercial gas central heating, general plumbing and renewable energy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

282 reviews

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4.9

All reviews

(282)

1 review in the last 12 months

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Rated 5 out of 5 stars

Neater Heat sorted my boiler breakdown…

Neater Heat sorted my boiler breakdown efficiently and competitively. I would thoroughly recommend them - knowledgeable, considerate and competitively priced. Thank you.

January 27, 2022
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Reply from Neater Heat Ltd

We are pleased to know that you're experience with us was a good one. Thank you for entrusting us with the work, and for taking a moment to recommend us.

Rated 5 out of 5 stars

Great prompt service

Great prompt service. Boiler and pump replacement. Tidy considerate workmen.
No complaints. Would use again

January 25, 2022
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Reply from Neater Heat Ltd

David thank you for taking time to leave us a review, we hope to see you again soon.

Rated 5 out of 5 stars

Great service throughout

Great service throughout, from booking all the way through.
Thanks

January 25, 2022
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Reply from Neater Heat Ltd

Nick thank you for your feedback, we really appreciate your business.

Rated 5 out of 5 stars

Very good competitive service

Phoned on a Friday to call (non emergency) an engineer out to replace the central heating valve controlling hot water to tank/radiators in my central heating system. An engineer arrived on the following Monday morning with all the parts and took just over an hour to do the work.
Very satisfied with speed of response and expertise of engineer that came to do the work.

January 24, 2022
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Reply from Neater Heat Ltd

Michael thank you for leaving us a great review, your feedback means a lot to us. Please let us know what we can do for you in the future.

Rated 5 out of 5 stars

Speedy service in emergency

Jamie arrived within an hour of our call to deal with an overflowing cold water tank which was causing a leak into a lower flat.
He successfully resolved the problem by replacing the ball valve in a tank which had very restricted access.
Many thanks for your swift response to our call and for fixing the problem.

January 11, 2022
Unprompted review
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Reply from Neater Heat Ltd

David thank you for your review. We are pleased to know that you're experience with us was a good one. I will pass on your feedback to Jamie.

Rated 5 out of 5 stars

Very good people who do what they can

Very good people who do what they can, but it seems that the boiler needs looking at by the people who installed it. Sometimes the heating works but sometimes not.

December 12, 2021
Unprompted review
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Reply from Neater Heat Ltd

Thank you very much for leaving us a 5 Star review, your feedback is very important to us.

Rated 5 out of 5 stars

Great boiler service

Easy booking service, on time as promised and great service overall. Ashley was great, explained everything he was doing and really showed he cared! Thank you

December 6, 2021
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Reply from Neater Heat Ltd

Thank you for a great review, i will pass on your lovely feedback to Ashley.

Rated 5 out of 5 stars

Clever and deductive - great service

Really great service fixing our central heating
The problem was tricky and the engineer was very clever and deductive. I highly recommend them

December 5, 2021
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Reply from Neater Heat Ltd

We at Neater Heat were pleased to know that your experience with us was a good one. We hope to see you again soon.

Rated 5 out of 5 stars

Plumbing repairs

Great service the issue was swiftly dealt with with no fuss. Great communication and property left nice and clean would highly recommend and would look to use again in the future. Many thanks.

November 30, 2021
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Reply from Neater Heat Ltd

Chris thank you so much for taking the time to do such a wonderful review. We hope to see you again soon.

Rated 5 out of 5 stars

As usual

As usual, prompt and professional work How nice to deal with a reliable company that puts customers at the heart of their work.

November 29, 2021
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Reply from Neater Heat Ltd

Judy thank you we are pleased to know that your experience with us was a good one. We hope to see you again soon.

Rated 4 out of 5 stars

Good and reliable service

Good and reliable service . Ash was friendly and kept me informed . My heating is now working , I’m happy .
Thank you .

November 26, 2021
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Reply from Neater Heat Ltd

Thank you Martina so glad Neater Heat could help you with your heating problem. Your review is greatly appreciated. I will pass on your lovely feedback to Ash. Hopefully next time we come back we can get that all important 5 star!

Rated 5 out of 5 stars

A Job Well Done

Jamie was pleasant, competent & efficient.
I have already recommended him/NeaterHeat to a friend.

November 26, 2021
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Reply from Neater Heat Ltd

John thank you so much for taking time to write us a review, I will pass on your lovely feedback to Jamie.

Rated 5 out of 5 stars

New Boiler Installation Review

1st class service from competitive quotation through to excellent installation of new boiler and removal of old.
Turned up on time, very conscious of our working environment.
Would recommend as first choice every time.

November 25, 2021
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Reply from Neater Heat Ltd

Gary thank you for entrusting us with the installation job. We are a local company and really appreciate you taking the time to share your rating with us. We hope to see you again soon.

Rated 5 out of 5 stars

Arrived on time

Arrived on time. Boiler serviced, and fixed minor plumbing problem. Excellent!

November 24, 2021
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Reply from Neater Heat Ltd

Samual thank you for leaving us a review, Its greatly appreciated. We hope to see you again soon.

Rated 5 out of 5 stars

Boiler service

The service was carried out very efficiently and everything left clean and tidy. Ash was very pleasant and worked quickly. Unfortunately we had a leak a couple of days later but it was sorted and evythingbis now fine. Thank you all.

November 23, 2021
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Reply from Neater Heat Ltd

Marie we are pleased to know that your experience with us was a good one. We are so pleased the work has now been sorted. Please let us know what we can do for you in the future.

Rated 5 out of 5 stars

Over all very pleased with the service

Good experience from first phone call to completion. The engineer that carried out the work was helpful, polite and efficient and in fact went beyond what was expected. Would certainly use Neater Heat in the future and would be pleased to recommend them. Over all very pleased with the service we received

November 18, 2021
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Reply from Neater Heat Ltd

Paul thank you for taking the time to write us a review. We really appreciate your kind words and your business. We hope to see you again soon.

Rated 5 out of 5 stars

Great Service

Great Service.

Called Neater Heat for a boiler service via the online booking system.

Was informed of the date an engineer was available then closer to the time an exact time at which they would be Turning up so I didn't have to wait in all day.

The engineer was clean friendly and very polite. He carried out the work and also advised me on an additional plumbing issue I had. He also gave me the answer that three previous plumbers couldn't give so it was nice to actually have someone who know what they were talking about for a change.

He explained that the water temperature issue was due to the property being a new built and that is the maximum temperature the bath tap can be set at. At the same time he also turned down the temperature on the sink as it was scalding hot as t no extra charge.

Very decent service carried out by a expert for once. Couldn't recommend Neater Heat more highly.

Thank you Neater Heat

November 16, 2021
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Reply from Neater Heat Ltd

Wow thank you Paul. We are so pleased to know that your experience with us was a good one and entrusting us with the work. Please dont Hesitate to let us know if we can serve you in the future. Thank you again the Neater Heat team.

Rated 4 out of 5 stars

Five stars would be perfection & if I…

Five stars would be perfection & if I give that they may stop trying in the future...!
However, they arrived when they said they would.
They estimated when they would complete the installation, & then finished on time. They cleared away all their rubbish, & when they left us everything was working well....Oh yes, & they were polite....
So what's not to like...?

November 14, 2021
Unprompted review
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Reply from Neater Heat Ltd

Raymond we cant thank you enough for the kind words about the work that was carried out. Your review means a lot to us and lets us know we're on the right track! Looking forward to seeing you next time and hopefully getting that 5 star!!

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