Neater Heat Ltd Reviews 

282
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Friendly and efficient workforce. Uncovered some issues once work started but dealt with them without drama. Cleaned up after themselves every day. Added some cosmetic touches which other quotes said... See more

Company replied

Rated 5 out of 5 stars

Couldn’t recommend Neater Heat enough. Didn’t have any heating called Neater Heat. Had an engineer come out the same day and fixed the problem. Engineer wore his mask the whole time and wore shoe p... See more

Company replied

Rated 5 out of 5 stars

Called in neater heat as had used previously for a rad change , Old boiler was showing fault codes , they did full diagnostics and pcb was issue, cost of replacement was high and boiler was old.... See more

Company replied

Rated 5 out of 5 stars

Neater Heat were able to send someone round within just a couple of days (others quoted a week or more). Very clear upfront about costs (which were very reasonable). Young guy but thoroughly professio... See more

Company replied

Company details

  1. Heating Contractor
  2. Gas Engineer
  3. Gas Installation Service
  4. Plumber

Written by the company

PROFESSIONAL EX MILITARY ENGINEERING Neater Heat Central Heating Services was formed in 2011 by two ex Military Royal Engineers. Our aim is to provide an honest and professional service to domestic households. Neater Heat have trained and employed over 15 ex-service leaders to combine the skills of military life with the gas industry to make the perfect engineer. Living up to our name we are well known for our neat and precise installations and our neat and tidy work manner. All Neater Heat engineers are gas safe registered, fully qualified and have a exceptional knowledge in domestic and commercial gas central heating, general plumbing and renewable energy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

282 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(282)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service at a competitive…

Very good service at a competitive price. Professional engineers with expert knowledge and experience. Really helped us out when the boiler broke down with a replacement sourced and installed within days. I would highly recommend

November 4, 2021
Neater Heat Ltd logo

Reply from Neater Heat Ltd

Alex we'd just like to thank you for taking the time to write this review. We're a small, family run local business here at Neater Heat and every bit of feedback like this does so much to help. We hope to see you again soon.

Rated 5 out of 5 stars

Very professional and courteous chaps

Very professional and courteous chaps. The service was efficient and very reasonable

November 3, 2021
Neater Heat Ltd logo

Reply from Neater Heat Ltd

Lucy thank you for writing us a review, feedback like this does so much to help us out. We believe in transparency and work hard to keep our prices affordable. looking forward to seeing you again soon.

Rated 5 out of 5 stars

Very pleased.

First company to get back to me and gave me different options for the job. All work done efficiently and with no mess. Very happy. Would gladly recommend to others.

November 3, 2021
Neater Heat Ltd logo

Reply from Neater Heat Ltd

Paul we are pleased that you have taken the time to leave us a review. Thank you for entrusting us with the work. We really appreciate your business and hope to see you again soon.

Rated 5 out of 5 stars

Professional

Professional, efficient service. No job too small. Will recommend them to others.

November 1, 2021
Neater Heat Ltd logo

Reply from Neater Heat Ltd

Darren thank you for leaving a review. We really appreciate your business. Hope to see you in the future.

Rated 3 out of 5 stars

would recommend Neater Heat for all Gas…

would recommend Neater Heat for all Gas work after a leak was founf after smart meters wweere fitted
Your engineer was certainly one of the best
Thank you again for a well executed job

thank you

October 27, 2021
Neater Heat Ltd logo

Reply from Neater Heat Ltd

We'd just like to thank you for taking the time to write this review. We are a family run local business so every bit of feedback does so much to help us out! We hope the next time we see you we can try to be even better and get 5 stars! Again thank you we really appreciate your business.

Rated 5 out of 5 stars

very happy with the service !

very happy with the service !! and would certainly use Neaterheater again.

October 25, 2021
Neater Heat Ltd logo

Reply from Neater Heat Ltd

Thank you for taking time to write us a review, your feed back is very important to us.

Rated 5 out of 5 stars

Excellent service

October 25, 2021
Neater Heat Ltd logo

Reply from Neater Heat Ltd

We really appreciate your business and taking time to write us a review. Thank you.

Rated 5 out of 5 stars

Great job

The guys were super polite, and took good care of our house. They did a good job, and were really knowledgable and kept us informed about what they were doing explaining everything really well. They went over and above to leave us in a good state, cleaning up, repairing plaster and even painting the walls and pipe work so you wouldn’t even know they’d been!

October 22, 2021
Neater Heat Ltd logo

Reply from Neater Heat Ltd

Wow, we were blown away by your positive words, we really appreciate the time you took to write a lovely review. We're very grateful for customers like you and hope you stick with us for years to come.

Rated 5 out of 5 stars

No Issues

No Issues. Very good Service.

October 22, 2021
Neater Heat Ltd logo

Reply from Neater Heat Ltd

Thank you Jan for taking time to write us a review your. We really appreciate your business and hope to see you soon.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. I was kept informed at all stages, the team were polite, tidy and had great attention to detial.

I wouldn't hesitate in recommending Neater Heat Ltd to friends and relatives.

October 21, 2021
Neater Heat Ltd logo

Reply from Neater Heat Ltd

Thank you David were pleased to know that your experience with us was a good one. We really appreciate your business and hope to see you again soon.

Rated 5 out of 5 stars

Excellent service

Can’t fault these guys, excellent service, would highly recommend!

October 19, 2021
Neater Heat Ltd logo

Reply from Neater Heat Ltd

Nicola thank you for a fantastic review, we really appreciate your business.

Rated 5 out of 5 stars

Great company with an excellent…

Great company with an excellent customer service. Very thorough, would highly recommend and will be using again.

October 15, 2021
Neater Heat Ltd logo

Reply from Neater Heat Ltd

Ian were pleased to know that your experience with us was a good one. Thank you for taking the time to write a review it means a lot. Hope to see you again soon.

Rated 5 out of 5 stars

neater heat did a great job

neater heat did a great job. thankyou for the review.

October 14, 2021
Neater Heat Ltd logo

Reply from Neater Heat Ltd

Kevin thank you for the review we hope to see you again soon.

Rated 5 out of 5 stars

Absolutely outstanding from beginning to end!

Absolutely outstanding service from the entire team at Neater Heat, from quote through to implementation. I am always nervous about finding decent tradespeople so was nervous about having one radiator replaced and another installed from scratch. I needn't have worried - I can't speak highly enough of the quality of Jamie's work, his friendly and professional demeanour and attitude - truly a pleasure to have around and beyond trustworthy and professional. Lee runs a great team and was also super helpful and friendly throughout. I will definitely use them again, thank you.

October 13, 2021
Neater Heat Ltd logo

Reply from Neater Heat Ltd

Wow we are blown away by your positive words, we really appreciate the time you took to write such a detailed review. we noticed you mentioned Jamie and lee we will pass on your lovely feedback. we're very grateful for customers like you and hope you stick with us for years to come! Thank you again from the Neater Heat team.

Rated 5 out of 5 stars

NEATERHEAT CARRIED OUT AN ANNUAL…

NEATERHEAT CARRIED OUT AN ANNUAL SERVICE, THE ENGINEER WAS FRIENDLY , PROFESSIONAL AND VERY KNOWLEDGABLE.HE SOON SPOTTED THAT THEIR WAS A FAULT WITH THE BOILER AND QUICKLY ARRANGED WITH THE MANUFACTURER TO COME AND REPAIR UNDER WARRANTY.

October 11, 2021
Neater Heat Ltd logo

Reply from Neater Heat Ltd

Eric were pleased to know that your experience with us was a good one. We really appreciate your business, please let us know what we can do for you in the future.

Rated 5 out of 5 stars

Excellent firm

Excellent firm, very professional

I had a service and also a repair

Fair pricing and excellent communication, highly recommended

October 7, 2021
Unprompted review
Neater Heat Ltd logo

Reply from Neater Heat Ltd

Thanks so much for your feedback. We hope to see you again soon.

Rated 5 out of 5 stars

Fantastic service by Matthew on my…

Fantastic service by Matthew on my boiler. Lots of good advice and all done quickly, efficiently and with a smile.
Well done Neater Heat, would definitely recommend.

October 4, 2021
Neater Heat Ltd logo

Reply from Neater Heat Ltd

Elaine thank you for the great review i will pass on your lovely feedback to Matthew.

Rated 5 out of 5 stars

Boiler Swap

Called in neater heat as had used previously for a rad change ,
Old boiler was showing fault codes , they did full diagnostics and pcb was issue, cost of replacement was high and boiler was old.
Given all options and costs decided to replace with new glow-worm boiler with 10 year warranty. Now ready for winter.
lads were polite , clean and tidy and went extra mile with options of repair/replacement costs.
Even took my dog for a walk on their lunch break.
Highly recommend

October 2, 2021
Neater Heat Ltd logo

Reply from Neater Heat Ltd

Rich thank you for entrusting us with the work. Were pleased to know that your experience with us was a good one. We really appreciate your business, please let us know what we can do for you in the future.

Rated 5 out of 5 stars

Highly recommend

Highly recommend. Same day call out, came and sorted our hot water which wasn't working. Reasonably priced and don't try to push any extras on you. Third time I've used Neater Heat now.

October 1, 2021
Neater Heat Ltd logo

Reply from Neater Heat Ltd

Ben we cant thank you enough for writing this review. We believe in transparency and work hard to keep our prices affordable.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look