Neatley Reviews 86

If you have an issue with line or broadband than forget it you can not contact them. No one answer the phone and no any other alternatives to contact NO EMAIL. I learn lesson today you can get what you pay so better to pay few £ extra but if you have issue you can reach the supplier. My landline is down for last 3 days I left the message to contact me but no reply at all!!
PLEASE STAY AWAY IF YOU NEED STEADY SERVICE.

Middle of Jan but still recorded message for Christmas opening hours, thats how much they are professional.

absolutely a mickey mouse outfit, again I have no signal, my phone, TV, and radio (which has not been connected since I moved to this address in August 23.
I cannot even phone, as I keep getting the same recorded message before being cut-off.

Always polite and very helpful I will miss being with nearly

I would avoid Neatley for the following reasons;
1: There was a fault with the line so no telephone or broadband for over a week although the response time from Openreach was supposed to be 48 hours.
After the 48 hours i called back and was told the 48 hours didn't start till the day after the fault was logged.
On day 4 they agreed to start chasing Openreach. I asked about compensation and was told someone would contact me when the fault was cleared and explain the fault and the compensation process. The fault was cleared 2 weeks ago and am still waiting for the call.

2: Customer support, although once you get through they normally action your request straight away. However it can take days to get through and speak to someone.

3: Their website is next to useless.
You are unable to look at your account.
The 'Get in touch' only allows you to send an email.
On the section that displays the broadband options ends with; 'chat with us via the pop-up at the bottom right of your screen or email: : ****@*****.co.uk'
However there is no pop-up at the bottom of the screen.
Unfortunately I have a year left of my contract otherwise i would not be writing this review as i would be with another supplier.

My broadband was down for over a week and as I was working I could only ring today to get it fixed. I’ve just dealt Chloe, this lady knows her job and needs recognition!! She was extremely helpful in explaining what to do. She was back and forth getting me to try different things.. she done loads of test but nothing worked. We left the conversation that an engineer would have to call. Annoyed, but extremely happy that she had tried her best to everything she could. I settled with the fact I would have no internet for another while. But, No no meticulous Chloe ended the call and looked further into everything and spotted that typos in entering details my end and phoned me back. I made the corrections, did the test again and we are back online. Chloe… a massive thank you for all of your help. It’s lovely to see that you care and go above and beyond to ensure a high level of customer service is provided. Even when the call ended you still cared enough to look further into the matter. Extreme grateful! You smart cookie!!

I have been trying to contact them , always answer messages saying the extension 0118 not available
Additional to that they increased my monthly charge from 26 up to 28.90 without telling me

from speaking to a customer advisor to a working internet this company has no issues the internet speed was quite ample to run camaras,tv and connect a number of users to the hub and still worked superb not once did i have to call for assistance or complain very friendly and polite im all for recommending this company for a very good service

Toyha, the young person I spoke to, was excellent, listened effectively to my issue and walked me through the answer perfectly, also advised me on how I potentially could avoid issues in the future. Thank you! 10/10
😊

I'm a new customer to neatley i called this morning, i wasnt at home so they couldn't do much to help me with starting up the internet i spoke to chloe from customer services she promised to call me back later that day and she did ,she help me by talking through the routine to turn on my internet she was so professional and good at talking to a neanderthal man child like me ,a new very pleased customer, thank you chloe x....

Excellent customer service, any issues they will try to solve it as fast possible.
Recommend

Excellent broadband company and outstanding customer service on every occasion I've dealt with them. Any issues resolved swiftly and competently. Highly recommend.

Poor customer service. Nobody picks up the call for days. When one can finally reach them, they promise to call back to resolve an issue, but they don't fulfil that promise.

The internet connection is also really slow. Sometimes doesn't work for a whole day.

Great customer service, struggled with being accepted from the bigger providers. Got home fibre broadband and weekly sim deals for the family.

Very honest, very helpful and very personable. Especially the man I spoke to called James

We have had our broadband with Neatley for years now- probably since the company started. Their customer service is second to none. It is so refreshing to be able to talk to someone in the UK without waiting on hold. Anytime there has been a problem, they have been extremely helpful and very prompt to fix it. I cannot recommend them highly enough!

Fantastic - very quick response - 4/5 rings - no queues! Problem sorted out very quickly and efficiently - cannot fault - thanks Neatley

Can’t fault these guys! Been with them for 2 years, no complaints, actual humans answer when you give them a call.

Fantastic service, any issues they quick to sort out.

Good internet good speed and great customer service best of all cheap prices