NewLaw Solicitors (Wills and Probate) Reviews 

185
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly knowledgeable staff for providing clear, reassuring guidance and handling probate or will writing processes very efficiently. Many consumers also appreciate the reasonable pricing structure, professional attitude, and exceptionally consistent communication provided by case managers throughout their legal matters. Some reviewers were not happy with communication issues, noting that case workers were frequently slow to respond and provided vague updates on case progress. A small group of consumers mentioned experiencing frustrating delays across long periods and feeling like their routine requests for information were repeatedly ignored.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and genuine... See more

Service

Reviewers highlight positive aspects of service, noting that solicitors provide exceptional support and clear... See more

Customer service

Consumers find customer service to be exceptionally positive and professional. Reviewers consistently report... See more

Response time

Clients share positive opinions on response time, highlighting a generally quick and responsive service.... See more

Price

Customers consistently note positive experiences with price, highlighting very reasonable rates compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Emily Roberts, she sent clear instructions and kept me updated to my mother’s Probate. I received the Grant within a couple of weeks of her taking on my case. Very reasonable... See more

Company replied

Rated 5 out of 5 stars

NewLaw helped us with a complex probate case and made it look easy. NewLaw helped us with a complex probate case and made it look easy. We cannot speak highly enough of our Case Manager Tara Kennedy,... See more

Company replied

Rated 5 out of 5 stars

My handler, Jackie, was easily contactable for my myriad questions and always patient and understanding with me; nothing was too much trouble. The probate process took a looooooong time but she kept m... See more

Company replied

Rated 5 out of 5 stars

Had planned to have new wills drawn up, but complexities of remarriage necessitating non standard wills, along with anticipated high costs had resulted in the task being put off by us for years. How... See more

Company replied



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4.7

Excellent

TrustScore 4.5 out of 5

185 reviews

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4.7

All reviews

(185)

91 reviews in the last 12 months

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Rated 5 out of 5 stars

Rachel was very professional

Rachel was very professional, helpful and made the whole procedure easy.

September 25, 2025
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear Wendy,

Thank you for the wonderful 5-star review. We're delighted to hear Rachel was able to provide excellent service and support.

Your comments have been passed on to Rachel.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Used for my probate case via Affinion

Used for my probate case via Affinion, Emily was my case manager absolute delight to deal with. All went through quickly and without fuss or drama.

September 5, 2025
Unprompted review
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Reply from NewLaw Solicitors (Wills and Probate)

Dear, Paul.

Thank you so much for your feedback and wonderful review. We're happy to hear Emily provided such clear guidance and support during the process and that our Grant Only service went smoothly, without delays or complications.

We'll be sure to pass your kind words on to Emily.

Kind regards,

Elliot
Client Care Manager

Rated 5 out of 5 stars

Take the pain out of probate!

My experience with NewLaw Solicitors was excellent. Lisa was a pleasure to work with- she handled my probate efficiently, kept me updated at every stage, and made the whole process as stress-free as possible. I would highly recommend Lisa and NewLaw to anyone in need of probate support.

September 1, 2025
Unprompted review
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Reply from NewLaw Solicitors (Wills and Probate)

Dear Connor,

Thank you for your great review and wonderful feedback.. We're so pleased to hear that Lisa was on hand to deliver exceptional customer service, support and care and that our Grant Only service was the right choice for you.

We've made sure your comments have been passed on to Lisa.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Excellent Service

Excellent service from Emily Roberts, she sent clear instructions and kept me updated to my mother’s Probate. I received the Grant within a couple of weeks of her taking on my case. Very reasonable rate and I had been quoted so much more from the Co-op who were going to over charge me by thousands. Found Emily and NewLaw really professional and trustworthy and highly recommend. At a time of grieving you need someone you can trust.

September 17, 2025
Unprompted review
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Reply from NewLaw Solicitors (Wills and Probate)

Thank you so much for your feedback and wonderful review. We're happy to hear Emily provided such clear guidance and support during the process and that our Grant Only service went smoothly, without delays or complications.

We'll be sure to pass your kind words on to Emily.

Kind regards,

Elliot
Client Care Manager

Rated 5 out of 5 stars

My late mother passed away just…

My late mother passed away just recently . We were in the process of buying a bungalow to live out our lives. The process of buying the bungalow was stopped as my conveyancing solicitor said I had to go to probate.

You try and fill in the form yourself IHT400 and you will not be able to fully understand it. I guarantee you will lose a lot of money that is entitled to come off what you owe.

I went online and found that new law solicitors were a probate specialist. I was very apprehensive about contacting them.
I can only say that by calling them and speaking to Lisa was the best decision I have made. Yes there was a fee but I can tell anyone that is reading this it was totally worth paying .

Lisa done absolutely everything . They said probate would take 12 weeks and longer . I also had inheritance tax to pay.
Thanks to Lis hard work I paid my inheritance tax in a few weeks and got probate after that in just over a week. Please if you are struggling with inheritance tax or probate call new law now and I hope Lisa will help you as she is a total expert and I cannot thank Lisa enough

I got that bungalow in the end and it was all down to Lisa

September 16, 2025
Unprompted review
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Reply from NewLaw Solicitors (Wills and Probate)

Dear Vincent,

Thank you for your great review and wonderful feedback.. We're so pleased to hear that Lisa was on hand to deliver exceptional customer service, support and care and that our Grant Only service was the right choice for you.

We've made sure your comments have been passed on to Lisa.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Excellent service at a keen price

Excellent service at a keen price. Will use again.

September 15, 2025
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear David,

Thank you so much for your lovely review. We're happy to hear Emily delivered on ours and your expectations and that our Grant Only service went smoothly, without delays or complications.

We'll be sure to pass your kind words on to Emily.

Kind regards,

Elliot
Client Care Manager

Rated 5 out of 5 stars

Excellent service

Kirsty, who was my case manager was excellent, always returned calls and explained issues when necessary. The only glich was with the company having their software hacked mid process which held everything up for some while- but this was not their fault of course. I would reccomend using NewLaw for probate and many thanks to Kirsty.

September 11, 2025
Unprompted review
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Reply from NewLaw Solicitors (Wills and Probate)

Thank you for the kind review and stellar feedback. We're so pleased to hear that Kirsty's prompt, knowledgeable and attentive support made your Estate Administration Service straightforward at such a difficult time.

We have passed on your feedback to Kirsty.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Amazing services with best staff

All procedures went very well with full understanding

September 10, 2025
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear Janan,

Thank you for the wonderful 5-star review. We're delighted to hear Gurjeet was able to provide expert guidance and support when planning for your future with our Wills and Trusts services.

Your comments have been passed on to Gurjeet.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Made Probate so much easier

I found myself as an executor of a will, with no understanding of the Probate Process, I spoke to Lisa who gave an overview of the process and how they can help. I could not be more satisfied with New Law, who took away all the mystery of Probate and made it so much easier. Lisa quickly answered any queries and was always happy to explain. Thank you for your help.

September 10, 2025
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear Gareth,

Thank you for your great review and wonderful feedback.. We're so pleased to hear that Lisa was on hand to deliver exceptional customer service, support and care and that our Grant Only service was the right choice for you.

We've made sure your comments have been passed on to Lisa.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Very efficient service

Very efficient service, reassuring and timely. Thank you.

September 1, 2025
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Thank you for the wonderful 5-star review. We're delighted to hear our team were attentive, prompt and knowledgeable during your time using our service.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

A good service for novices like me!

My handler, Jackie, was easily contactable for my myriad questions and always patient and understanding with me; nothing was too much trouble. The probate process took a looooooong time but she kept me apprised the whole way through. It felt like we'd become friends at the end of it all!

March 27, 2025
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear Samantha,

Thank you for your kind review. We're so pleased to hear that Jackie was on hand to deliver exceptional customer service, support and care through what can often be a lengthy and complex probate process and that our Full Estate Administration service was the right choice for you.

We've made sure your comments have been passed on to Jackie.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Will Writing

Very thorough with great communication

August 4, 2025
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Thank you for the wonderful 5-star review. We're delighted to hear our team were attentive and knowledgeable during your time using our Wills and Trusts service.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

I found the experience with the…

I found the experience with the solicitor very helpful and was professional enough for me to make an informed decision

August 15, 2025
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear Kemi,

Thank you for the wonderful feedback and 5-star review. We're delighted to hear Rachel was able to provide expert guidance and support when planning for your future with our Wills and Trusts services.

Your comments have been passed on to Rachel.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Very satisfied

Very clear, thorough and helpful. The work was promptly progressed and queries actioned. Very satisfied and would recommend.

August 15, 2025
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear David,

Thank you for the wonderful 5-star review. We're delighted to hear Rachel was prompt and able to provide expert guidance and support when planning for your future with our Wills and Trusts services.

Your feedback has been passed on to Rachel.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Efficient, Compassionate, and Thorough Probate Support

I recently used NewLaw Solicitors (Emily Roberts) to handle my probate application, and I couldn't be more impressed with the service I received. From the very first consultation, Emily was clear, knowledgeable, and incredibly supportive during what was a difficult time for me and my family.
She explained each step of the process in plain English, kept me updated throughout, and ensured that everything was submitted correctly and on time.
Thanks to Emily's expertise, the probate was granted without any delays or complications. I felt completely reassured knowing they had everything under control.

August 12, 2025
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear Anthony,

Thank you so much for your feedback. We're happy to hear Emily provided such clear guidance and support during the process and that our Grant Only service went smoothly, without delays or complications.

We'll be sure to pass your kind words on to Emily.

Kind regards,

Elliot
Client Care Manager

Rated 2 out of 5 stars

Probate experience

I'd been sent to work with NewLaw by Farewell in January 2024 after the death of my husband. The case manager I'd been assigned seemed ok at beginning.
However, it was March when I'd begun to notice that my calls for update and information on case progress were not being returned. Emails not answered for weeks. Then, cyber incident occurred and case manager just disappeared. I had to file complaint to get case moving on my own.
I'd asked to cancel contract during my original compliant, but was advised I'd have to start all over and that things would settle down. I had requested a meeting schedule to get back on track with case manager that was set up and never followed.
It's 17 months later on a straight forward estate case and I'm still being given the run round.
If, I hadn't gone to Land registry myself I would not have known housing title has been transferred. I have house repairs I'd like to make however I don't know if there's anything that I need to know about from house transfer process.
I made mistake of inquiring about shares held by my husband for possible sale. Which I then tried to pull back by email because of the constant mean spiritedness and begging for information I've been dealing with in this company. But, they continue to try to 'chase' for that cash. They haven't followed their own contract details, and they don't respond to information requests unless I beg or if they want something. There isn't really anything outstanding from my husband's case, so why is it still ongoing?
I've reviewed my contract copies and quotes from Farewell & NewLaw during contract signing, however I've received NO details on current charges from NewLaw. It's always a vague response.
While I appreciate the slight understanding from NewLaw about my mother's recent death, I don't appreciate that my late husband's case continues to be on going with no end in sight when I am trying to cope with another loss and trying to finish raising my children alone.
I have done everything in good faith with this firm, but I no longer believe that they are acting in good faith with me.

August 22, 2025
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

We're sorry to hear about your experience and would like to investigate this further.
We've requested some additional information from you via Trustpilot so we can better understand what's happened.
Once we have the details, our team will be in contact.
Thank you for bringing this to our attention.

Kind regards,
Elliot
Client Care Manager

Rated 4 out of 5 stars

Lengthy Probate Process

Our Solicitor Tuhin Ahmed’s professionalism, expertise, and guidance made navigating the complexities of probate easier during which was a long drawn out and difficult time. His communication, clear explanations and handling of our case was very much appreciated.

August 11, 2025
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear Helen,

Thank you for your kind review. We're so pleased to hear that Tuhin's professionalism and clear guidance supported you through what can often be a lengthy and complex probate process and that our Full Estate Administration service was the right choice for you.

We've made sure your comments have been passed on to Tuhin.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Daniel is a superb lawyer who possesses…

Daniel is a superb lawyer who possesses an in depth and detailed knowledge of wills and trusts. He presents the options in a manner that is simple and easy to understand. He has an easy style that makes you feel very comfortable. The company is so reliable and has never let me down. I would strongly recommend this law firm.

August 7, 2025
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear Helen,

Thank you for the wonderful feedback and 5-star review. We're delighted to hear Daniel was able to provide expert guidance and support when planning for your future with our Wills and Trusts services.

Your comments have been passed on to Daniel.

Kind regards,
Elliot
Client Care Manager

Rated 4 out of 5 stars

Very professional service

Very professional service and Emily kept us fully informed throughout the whole process. Would use again.

July 21, 2025
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear Paul,

Thank you so much for your feedback. We're happy to hear Emily provided such clear guidance and support during the process and that you were pleased with our Grant Only service.

We'll be sure to pass your kind words on to Emily.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Excellent and supportive service by…

Excellent and supportive service by Gurjeet, have recommended to other family members who already have their appointment!

August 6, 2025
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear Mrs F,

Thank you for the 5-star review. We're delighted to hear Gurjeet was able to deliver expert guidance and support when planning for your future with our Wills and Trusts services.

We have passed your review on to Gurjeet.

Kind regards,
Elliot
Client Care Manager

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