NewLaw Solicitors (Wills and Probate) Reviews 

185
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly knowledgeable staff for providing clear, reassuring guidance and handling probate or will writing processes very efficiently. Many consumers also appreciate the reasonable pricing structure, professional attitude, and exceptionally consistent communication provided by case managers throughout their legal matters. Some reviewers were not happy with communication issues, noting that case workers were frequently slow to respond and provided vague updates on case progress. A small group of consumers mentioned experiencing frustrating delays across long periods and feeling like their routine requests for information were repeatedly ignored.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and genuine... See more

Service

Reviewers highlight positive aspects of service, noting that solicitors provide exceptional support and clear... See more

Customer service

Consumers find customer service to be exceptionally positive and professional. Reviewers consistently report... See more

Response time

Clients share positive opinions on response time, highlighting a generally quick and responsive service.... See more

Price

Customers consistently note positive experiences with price, highlighting very reasonable rates compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Emily Roberts, she sent clear instructions and kept me updated to my mother’s Probate. I received the Grant within a couple of weeks of her taking on my case. Very reasonable... See more

Company replied

Rated 5 out of 5 stars

NewLaw helped us with a complex probate case and made it look easy. NewLaw helped us with a complex probate case and made it look easy. We cannot speak highly enough of our Case Manager Tara Kennedy,... See more

Company replied

Rated 5 out of 5 stars

My handler, Jackie, was easily contactable for my myriad questions and always patient and understanding with me; nothing was too much trouble. The probate process took a looooooong time but she kept m... See more

Company replied

Rated 5 out of 5 stars

Had planned to have new wills drawn up, but complexities of remarriage necessitating non standard wills, along with anticipated high costs had resulted in the task being put off by us for years. How... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

185 reviews

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Replied to 80% of negative reviews

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4.7

All reviews

(185)

91 reviews in the last 12 months

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Rated 5 out of 5 stars

A wonderfully informative meeting with…

A wonderfully informative meeting with Daniel Price today. We were both very impressed with his kind approach to our circumstances and he explained everything very simply, professionally and showed great patience and kindness. Thank you so much Dan.

August 5, 2025
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear Leona,

Thank you for the wonderful feedback and 5-star review. We're delighted to hear Daniel was not only informative but also understanding and attentive when planning for your future with our Wills and Trusts services.

Your comments have been passed on to Daniel.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Efficient and Responsive

Very efficient company and very responsive to queries which is exactly what is required at a difficult time (Probate Application). Lisa was a pleasure to work with and very professional.

July 16, 2025
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear Robert,

Thank you for your kind words and 5-star review. We're happy to hear that Lisa's professionalism and responsiveness made the process easier for you during a difficult time and that our Grant Only service was appropriate for your needs.

We'll make sure your feedback is passed on to Lisa.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

From start to end an easy process.

From start to end an easy process. Our solicitor was knowledge and guided us in making our wills and trust for our home.The cost was excellent too, much cheaper than using an external agency. Our will is held by the rcn solicitor firm and we received 3 copies as requested for our daughters and ourselves. We were kept up to date with land registry updates also. Would highly recommend.

July 1, 2025
Unprompted review
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Reply from NewLaw Solicitors (Wills and Probate)

Dear Aubrey,

Thank you for the wonderful 5-star review. We're delighted to hear Rachel was able to offer clear guidance and professionalism when planning for your future with our Wills and Trusts services.

We have passed your review on to Rachel.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Very good service

We received personal attention and prompt responses throughout a long probate process. Jackie Rice, our account lead, was well-informed, helpful and practical at every stage.

July 9, 2025
Unprompted review
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Reply from NewLaw Solicitors (Wills and Probate)

Dear Robin,

Thank you for sharing your experience and your kind feedback. We're so pleased to hear that Jackie's knowledge and support helped guide you through the complexities of a longer probate process. It's also great to see that our Full Estate Administration service delivered your expectations.

We'll make sure Jackie knows how much you valued her assistance.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

I am very happy with the service

I am very happy with the service. My grant of probate was completed very quickly. Good communication. All questions answered quickly and professionally.
Special thanks to Sophie.
I would recommend NewLaw solicitors.

July 17, 2025
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Thank you for your kind words and 5-star review. We're happy to hear that Sophie's professionalism and responsiveness made the process easier for you and that our Grant Only service was appropriate for your needs.

We'll make sure your feedback is passed on to Sophie.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Very pleased with efficiency and help

I was so pleased I used NewLaw to help with my father's estate and apply for the grant of probate. Emily was very helpful and efficient - and when I saw the forms she had to complete I was very relieved I hadn't tried to attempt them myself. Probate came quickly and I gladly recommend NewLaw .

June 23, 2025
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear Zoe,

Thank you so much for your feedback. We're happy to hear Emily provided such clear guidance, knowledge and support during the process and that our Grant Only service went smoothly, without delays or complications.

We'll be sure to pass your kind words on to Emily.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

I can recommend NewLaw Solicitors

I can recommend NewLaw Solicitors. I was very professionally guided through the necessary actions.

July 1, 2025
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Thank you for your recommendation and kind feedback. We're delighted to hear that you felt professionally guided through each step.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Excellent support during a difficult…

Excellent support during a difficult time

June 25, 2025
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Thank you for your kind review.. We're delighted to hear that you felt supported during the process and hope our Full Estate Administration or Grant Only service gave you peace of mind.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Very helpful gentleman

Very helpful gentleman, guiding me through every stage of the process of officiating my will. Nothing was ever too much for him, and he was very happy to advice and explain anything again
Many thanks again!

June 24, 2025
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear Lois,

Thank you for the wonderful 5-star review. We're delighted to hear Gurjeet was able to deliver expert knowledge, professionalism and support when planning for your future with our Wills and Trusts services.

We have passed your review on to Gurjeet.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

I used the RCN WILL. The Lawyer Mr. Gurjeet Rathore was very helpful and professional. He answered all my questions and made me understand every step of the process

Mr. Gurjeet Rathore was very helpful and professional.
He answered all my questions and made me understand every step of the process

June 6, 2025
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear Sheri,

Thank you for the wonderful 5-star review and feedback. We're delighted to hear Gurjeet was able to deliver expert knowledge and support when planning for your future with our Wills and Trusts services.

We have passed your review on to Gurjeet.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Grant of Probate

I have been very happy with the service I received from NewLaw who dealt with my late mother's estate. Kirsty has been extremely helpful, dealing promptly with my queries. Grant of Probate was issued within a few months, enabling me to deal with the estate.

I would unreservedly recommend NewLaw.

May 21, 2025
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear Kathryn,

Thank you for the kind review. We're so pleased to hear that Kirsty's prompt support made getting the Grant of Probate straightforward at such a difficult time.

We have passed on your feedback to Kirsty.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Gurjeet Rathore has been phenomenal in…

Gurjeet Rathore has been phenomenal in assisting my father with setting his will up and providing incredibly helpful advice re: estate planning.

He makes complicated topics easily digestible and is endlessly patient with silly questions!

Overall, a seamless experience and I would absolutely recommend NewLaw solicitors to other prospective clients. We will be using them for future advice.

June 16, 2025
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear G Rowley,

Thank you for the wonderful 5-star review and feedback. We're delighted to hear Gurjeet was clear, knowledgeable and attentive when planning for the future with our Wills and Trusts services.

We have passed your review on to Gurjeet.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Everyone that assisted in my case at…

I am so glad I came across NewLaw whilst trying to navigate myself around the probate process. Everyone that assisted in my case did a brilliant job. Tuhin answerd any and every question I had with a freindly and professional approach.
I would recommend NewLaw and I thank everyone who assisted me along the way.

June 11, 2025
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear Danielle,

Thank you so much for your wonderful 5-star review. We're happy to hear Tuhin was not only approachable but also offered guidance and support during the process and that our Full Estate Administration service went smoothly, without complications.

We'll be sure to pass your kind words on to Tuhin.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Sophie and the team made the experience…

Sophie and the team made the experience very easy and showed care and understanding.

Highly recommend

June 11, 2025
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear Jan,

Thank you so much for your feedback and 5-star review. We're happy to hear Sophie was attentive and supportive during the process and that our Grant Only service went smoothly, without complications.

We'll be sure to pass your kind words on to Sophie.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

After the sudden death of my husband

After the sudden death of my husband, and with no experience of dealing with probate and how it all works, I stumbled across NewLaw, read the reviews and decided to go with them. From that moment on, myself and my family have been shown nothing but support, kindness, efficiency, decency and with the trust we had in them, they made a painful process easier in every way.
Tuhin took over from Jordan and once again all questions were answered, a genuine warmth was offered, a friendly and professional approach was given, and I would have absolutely no hesitation at all in recommending NewLaw to anyone going through the difficulty of losing a loved one and at the same time dealing with all the technical and financial matters
that must be addressed.
Thank you so much to NewLaw, to Jordan
and to Tuhin.
Clare Penate

June 5, 2025
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear Clare,

Thank you so much for your wonderful 5-star review. We're happy to hear both Tuhin and Jordan were approachable, knowledgeable and supportive and our Full Estate Administration service went smoothly, without complications during an incredibly difficult time.

We'll be sure to pass your kind words on to Tuhin and Jordan as well as to their Managers.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Shannon-Louise Archibald

I had an excellent experience working with Shannon at New law solicitors. From our first meeting, she was approachable, knowledgeable, and incredibly thorough in explaining the legal process. She took the time to understand my situation in detail and provided clear, honest advice throughout.
What stood out most was her prompt communication and genuine commitment to achieving the best outcome for me. I always felt supported and well-informed, which made a potentially stressful situation much easier to navigate. Thanks to her expertise and dedication, my case was resolved smoothly and successfully. I wouldn't hesitate to recommend Shannon to anyone in need of professional, reliable legal representation.

May 19, 2025
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear Kadeem,

Thank you so much for your detailed and thoughtful review. We're delighted to hear that Shannon's approachable manner, clear advice, and dedication gave you confidence and support throughout the legal process. We'll make sure Shannon knows how much you appreciated her expertise and commitment to achieving the best outcome.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Probate

Excellent service and very understanding during what was a very sad and difficult time following my father’s passing.
Kirsty was brilliant and talked me through every step of the process.
I felt my family was in safe hands and would definitely recommend NewLaw for they excellent and proficient service.

May 16, 2025
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear Nicola,

Thank you for the kind review. We're so pleased to hear that Kirsty's prompt and knowledgeable support made getting the Full Estate Administration straightforward at such a difficult time.

We have passed on your feedback to Kirsty.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Excellent

Ultimately I didn't need probate, but NewLaw gave me some valuable advice, responded quickly and I'd highly recommend. Anita is a Star!

May 8, 2025
Unprompted review

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