NewLaw Solicitors (Wills and Probate) Reviews 

185
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly knowledgeable staff for providing clear, reassuring guidance and handling probate or will writing processes very efficiently. Many consumers also appreciate the reasonable pricing structure, professional attitude, and exceptionally consistent communication provided by case managers throughout their legal matters. Some reviewers were not happy with communication issues, noting that case workers were frequently slow to respond and provided vague updates on case progress. A small group of consumers mentioned experiencing frustrating delays across long periods and feeling like their routine requests for information were repeatedly ignored.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and genuine... See more

Service

Reviewers highlight positive aspects of service, noting that solicitors provide exceptional support and clear... See more

Customer service

Consumers find customer service to be exceptionally positive and professional. Reviewers consistently report... See more

Response time

Clients share positive opinions on response time, highlighting a generally quick and responsive service.... See more

Price

Customers consistently note positive experiences with price, highlighting very reasonable rates compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Emily Roberts, she sent clear instructions and kept me updated to my mother’s Probate. I received the Grant within a couple of weeks of her taking on my case. Very reasonable... See more

Company replied

Rated 5 out of 5 stars

NewLaw helped us with a complex probate case and made it look easy. NewLaw helped us with a complex probate case and made it look easy. We cannot speak highly enough of our Case Manager Tara Kennedy,... See more

Company replied

Rated 5 out of 5 stars

My handler, Jackie, was easily contactable for my myriad questions and always patient and understanding with me; nothing was too much trouble. The probate process took a looooooong time but she kept m... See more

Company replied

Rated 5 out of 5 stars

Had planned to have new wills drawn up, but complexities of remarriage necessitating non standard wills, along with anticipated high costs had resulted in the task being put off by us for years. How... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

185 reviews

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4.7

All reviews

(185)

91 reviews in the last 12 months

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Rated 5 out of 5 stars

Probate made easy and super fast and…

Probate made easy and super fast and great value.
Done probate before but this was much quicker and cost a lot less and done so very well.
Thanks for the best probate service there is.
Such top class staff.

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

AN INVALUABLE SERVICE TO OBTAIN PROBATE STRESS FREE!

I am so very thankful to my Father's WILL company for referring me to NewLaw Solicitors to assist with my probate application, I had thought I could do this easily enough myself but it certainly was not at all straightforward, especially as I was to be claiming for both of my Parent's inheritance tax allowances. From their initial quotes, the process was explained fully & I chose the application only option which meant Lisa simply collated all of the required documentation provided by me & completed the application to HMRC for the tax code needed before then applying for the grant of representation from the probate court. There were very few queries & I was kept updated as to the timescale. Lisa took all of the stress away at what was already a difficult time, I had been feeling totally overwhelmed by the complexity of the grant application & there were tears over that form!! When I received the grant last week, I didn't delay in settling my account because they absolutely earned it! I certainly recommend anyone contemplating the process to seek professional help & can recommend NewLaw, the cost of which was most reasonable. I hope not to need their services again, but wouldn't hesitate if the situation ever arose.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Very understanding too all…

Very understanding too all circumstances, was very dedicated and professional with there legal work
I would defiantly recommend new law to anybody needing legal support.
very supportive and hard working company, everything was so fast once I employed this company

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, I was kept informed throughout and Sophie was knowledgeable and very understanding.
I would not hesitate to use them again

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

New Law Probate service .

Sophie from New Law provided a first rate professional service , Always offering to assist during a complicated and difficult process , given the essential nature of the task. I am grateful to the whole team . New Law cannot be given enough praise for their service from myself.
And also Affinion whom the application was through .

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Probate

I was pleased by their friendly and professional manner in which they handled my case. They managed to respond to my queries satisfactory and completed the probate application without any problems.

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great support and assistance at a difficult time

After the passing of my late stepfather, I took the decision to engage with NewLaw Solicitors to manage the probate and estate management process.

Zhasmin Boeva was appointed and the whole process, whilst timely because of delays with the selling of the property was made much easier than it would have been.

As executor of the Will, being able to engage with NewLaw and not having the additional pressures and worry that the whole process brings was such a great relief. Knowing that the process what being completed accurately, fairly and in line with my parents wishes allowed much needed time after an already difficult period.

Zhasmin has been excellent throughout and I certainly recommend NewLaw services

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great service, advice and guidance

On behalf of my sibling and myself, I would like to thank NewLaw Solicitirs specifically our Probate Case Manager Jackie Rice for advising and guiding us through what seemed at times a never ending probate process. Over the time that it has taken, your patience and professionalism sometimes lead me to feel that you were our personal guide. Whether by email or telephone you were responsive to our questions, thereby helping us to better understand the process. Now that the process is complete, I will miss our catch-up and your bubbly personality. Based on my experience I would definately recommend NewLaw Solicitors.

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Stage 1 - on boarding

Stage 1. The team at New Law have been great at guiding us through the initial process of on-boarding. They have helped by discussing the pros and cons of our situation with all executors and how they could help in our circumstances to progress to probate.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

"Exceptional Service – Fast, Professional, and Reliable!"

I had an outstanding experience with New Law Solicitors, particularly with Emily Roberts. From start to finish, their professionalism, prompt communication, and dedication were exceptional. Emily provided timely updates throughout the process, ensuring everything was handled with precision and efficiency. Impressively, the work was completed even before the given time, exceeding my expectations.

I truly appreciate their commitment to excellence and their ability to simplify what could have been a complex situation. Their responsiveness and positive approach at every step made a significant difference. I highly recommend New Law Solicitors, and I will specifically commend Emily Roberts to anyone in need of reliable and top-quality legal services.

Thank you once again for your outstanding support!
Thanks Saheel Kazi

March 13, 2025
Unprompted review

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