NewLaw Solicitors (Wills and Probate) Reviews 

185
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly knowledgeable staff for providing clear, reassuring guidance and handling probate or will writing processes very efficiently. Many consumers also appreciate the reasonable pricing structure, professional attitude, and exceptionally consistent communication provided by case managers throughout their legal matters. Some reviewers were not happy with communication issues, noting that case workers were frequently slow to respond and provided vague updates on case progress. A small group of consumers mentioned experiencing frustrating delays across long periods and feeling like their routine requests for information were repeatedly ignored.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and genuine... See more

Service

Reviewers highlight positive aspects of service, noting that solicitors provide exceptional support and clear... See more

Customer service

Consumers find customer service to be exceptionally positive and professional. Reviewers consistently report... See more

Response time

Clients share positive opinions on response time, highlighting a generally quick and responsive service.... See more

Price

Customers consistently note positive experiences with price, highlighting very reasonable rates compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Emily Roberts, she sent clear instructions and kept me updated to my mother’s Probate. I received the Grant within a couple of weeks of her taking on my case. Very reasonable... See more

Company replied

Rated 5 out of 5 stars

NewLaw helped us with a complex probate case and made it look easy. NewLaw helped us with a complex probate case and made it look easy. We cannot speak highly enough of our Case Manager Tara Kennedy,... See more

Company replied

Rated 5 out of 5 stars

My handler, Jackie, was easily contactable for my myriad questions and always patient and understanding with me; nothing was too much trouble. The probate process took a looooooong time but she kept m... See more

Company replied

Rated 5 out of 5 stars

Had planned to have new wills drawn up, but complexities of remarriage necessitating non standard wills, along with anticipated high costs had resulted in the task being put off by us for years. How... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

185 reviews

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Replied to 80% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(185)

91 reviews in the last 12 months

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Rated 4 out of 5 stars

Alise Khera took over our probate case…

Alise Khera took over our probate case after the cyberattack which affected New Law last year after which our previous case manager left. Alise proved to be an outstanding replacement case manager, resolving all remaining issues efficiently and with excellent communication skills at all times.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

I would 100% recommend New Law

I would 100% recommend New Law , Zhasmin handled my sensitive probate claim and she was amazing , Zhasmin kept me clearly informed at all times , answered the phone always and was very patient with me , she is very knowledgeable, polite and friendly and I definitely recommend her ,
Very clear communication .

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

Katherine and her team at NewLaw…

Katherine and her team at NewLaw handled my mum's estate and the probate process from beginning to end. I was referred to them initially through Farewill, and I couldn't be more pleased with the service they provided. The probate process can be quite stressful, especially while grieving a loss, but Katherine made everything more manageable. She and her team tackled even the more complicated aspects of the probate and estate with professionalism and courtesy. I wholeheartedly recommend Katherine and NewLaw solicitors for probate services.

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

From the outset I have received excellent, professional service and advice. My queries were answered promptly by Emily and despite being warned of many weeks delay I heard today that the Probate Registry approved the Grant of Probate - in eleven days!. Would definitely recommend with confidence.

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

The team wasted no time and got things…

The team wasted no time and got things moving over the Christmas period and it was all done in about three weeks - a remarkable turnaround for Probate. They had told me it could easily take four months. I felt that ‘this is what they do’ and I had full confidence in them. Thank you

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and speedy service.

Efficient and speedy service.
Thank you to Lisa for good communication and a very quick turn around for our Grant of Probate certificate. Would definitely recommend.

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Very Professional

Gurjeet was very professional from the start of my enquiry. The detail, knowledge and professionalism was 5* from start to finish. I would highly recommend and use again.

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

Solid advice in an unusual situation

The team, from Jules at the initial contact to Zhasmin who handled my later father's estate, were entirely professional and helpful. Emails were promptly dealt with, and some unusual features of a multi-country estate were handled smoothly.

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service.

Trying to arrange everything after the loss of a loved one is incredibly emotional and overwhelming, and navigating through the process can feel like a minefield. In an effort to make things easier, I decided to enlist the help of a solicitor to assist with settling the estate. I was assigned to Eloise Thurston (née Tillman), and she was nothing short of exceptional. She made everything seamless and took the worry out of this part of my grief journey.

Eloise demonstrated deep empathy and compassion throughout the entire process. I never felt rushed or pressured, and everything was completed in a timely manner. I do feel a sense of sadness that this part of the process has come to an end, but I am truly grateful for how she supported me from behind the scenes, gathering all the necessary information. It even felt like I was still doing something for him, that he still needed me, and though it may sound strange, it helped keep him alive in my thoughts.

I am sincerely grateful for all the help Eloise provided during this difficult time. I honestly don’t think I could have done it without her and would have been completely lost without her guidance.

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

Straightforward and good value…

A straightforward and good value service. Emma_jay was professional and at the same time friendly and helpful. My one suggestion would be to introduce some means of tracking progress, otherwise it can seem that a lot of time has gone by with nothing happening.

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Quick service

Quick service, prompt replies and great service at a good price. Would recommend and use again for sure.

January 10, 2025
Unprompted review

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