NewLaw Solicitors (Wills and Probate) Reviews 

185
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Verified customers frequently praise the incredibly helpful and professional staff who consistently provide clear, prompt guidance and deeply empathetic support throughout the entire legal journey. Many people also highly appreciate the very reasonable pricing, excellent ongoing communication, and highly efficient service when managing complex wills and probate matters. However, some people mentioned that the probate process could occasionally feel extremely slow, unresponsive, and difficult to navigate properly. A few customers also experienced frustrating communication delays and unexpected challenges, noting that getting their issues resolved took an extended period.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, efficiency, and genuine... See more

Service

Reviewers highlight positive aspects of service, noting that professionals provided exceptional support and... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives provide efficient,... See more

Response time

Customers report appreciation for the prompt response times and quick service. Reviewers frequently highlight... See more

Price

Customers consistently note positive experiences with price, finding rates to be very reasonable and far... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Emily Roberts, she sent clear instructions and kept me updated to my mother’s Probate. I received the Grant within a couple of weeks of her taking on my case. Very reasonable... See more

Company replied

Rated 5 out of 5 stars

NewLaw helped us with a complex probate case and made it look easy. NewLaw helped us with a complex probate case and made it look easy. We cannot speak highly enough of our Case Manager Tara Kennedy,... See more

Company replied

Rated 5 out of 5 stars

My handler, Jackie, was easily contactable for my myriad questions and always patient and understanding with me; nothing was too much trouble. The probate process took a looooooong time but she kept m... See more

Company replied

Rated 5 out of 5 stars

Had planned to have new wills drawn up, but complexities of remarriage necessitating non standard wills, along with anticipated high costs had resulted in the task being put off by us for years. How... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

185 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(185)

91 reviews in the last 12 months

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Rated 5 out of 5 stars

Emma

Emma, provided a very profesonal and cost effective service. Allways promptly responding to requests for updates and keeping me informed of progress and anticipated timescales

November 26, 2024
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Emma will be so pleased to hear that you have left a review. I will pass on your feedback.

Thank you!

The NewLaw Online Team

Rated 5 out of 5 stars

Thank you

Thank you.

New Law really did take the headache of probate away from me. I wouldn't hesitate to use them again.

Fair price. Nice people. Great service.

October 4, 2024
Unprompted review

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