NewLaw Solicitors (Wills and Probate) Reviews 

185
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly knowledgeable staff for providing clear, reassuring guidance and handling probate or will writing processes very efficiently. Many consumers also appreciate the reasonable pricing structure, professional attitude, and exceptionally consistent communication provided by case managers throughout their legal matters. Some reviewers were not happy with communication issues, noting that case workers were frequently slow to respond and provided vague updates on case progress. A small group of consumers mentioned experiencing frustrating delays across long periods and feeling like their routine requests for information were repeatedly ignored.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and genuine... See more

Service

Reviewers highlight positive aspects of service, noting that solicitors provide exceptional support and clear... See more

Customer service

Consumers find customer service to be exceptionally positive and professional. Reviewers consistently report... See more

Response time

Clients share positive opinions on response time, highlighting a generally quick and responsive service.... See more

Price

Customers consistently note positive experiences with price, highlighting very reasonable rates compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Emily Roberts, she sent clear instructions and kept me updated to my mother’s Probate. I received the Grant within a couple of weeks of her taking on my case. Very reasonable... See more

Company replied

Rated 5 out of 5 stars

NewLaw helped us with a complex probate case and made it look easy. NewLaw helped us with a complex probate case and made it look easy. We cannot speak highly enough of our Case Manager Tara Kennedy,... See more

Company replied

Rated 5 out of 5 stars

My handler, Jackie, was easily contactable for my myriad questions and always patient and understanding with me; nothing was too much trouble. The probate process took a looooooong time but she kept m... See more

Company replied

Rated 5 out of 5 stars

Had planned to have new wills drawn up, but complexities of remarriage necessitating non standard wills, along with anticipated high costs had resulted in the task being put off by us for years. How... See more

Company replied



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4.7

Excellent

TrustScore 4.5 out of 5

185 reviews

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4.7

All reviews

(185)

91 reviews in the last 12 months

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Rated 4 out of 5 stars

The process of obtaining the grant of…

The process of obtaining the grant of probate went smoothly in general and I found the solicitors to be professional and able to answer any questions I may have had. They communicated well . Overall I am pleased with the service provided and would recommend them for probate services

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

We had a fantastic experience with…

We had a fantastic experience with Newlaw ,our case was being managed by Jackie Rice who did an amazing job of probate and sorting out all the estate of my Late mother and we would 100% recomend them to anyone needing this service .
Jackie was always available to help if we had any questions or queries .

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Efficient and professional

Efficient and professional
From the initial contact, everything was explained clearly, including the expected time line. Queries were quickly responded to, and while I had some reservations about doing everything online, it proved to be very efficient. The only hiccup came when trying to provide identification documentation for a beneficiary living in Sweden. Otherwise, everything went smoothly, at far less cost than conventional solicitors

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Katherine Ward

Katherine provided us with a quick professional, informative and understanding service.

We would recommend NewLaw Solicitors to family and friends in the future.

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

A big thank you, your support and communication has been amazing

My link support in particular, Alexander (Probate legal assistant), has been the most sincere, empathetic and clear communicator through all the probate process - a credit to his role. It has been a difficult time dealing with all the loss and other challenges, with some awful communications from other companies that add to the burden of bereavement. I have felt supported, safe and felt trust with Newlaw team. Thankyou!

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

Celeste was absolutely amazing

Celeste was absolutely amazing. She answered all my questions and has been very patient and kind. I would definitely recommend NewLaw. They made a difficult time a little bit easier.

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

I really enjoyed working with NewLaw

I really enjoyed working with NewLaw, they are specialists in probate, so I felt like my aunt's estate was handled really well. My case manager was great and I had support from other team members too.

Probate is quite a lengthy process, but they kept me updated as much as possible and answered all my questions.

I would definitely recommend them. The fact that it can all be done digitally is so helpful and much quicker than an archaic solicitor...not to mention the price! My local solicitors quoted me three times as much!!!!

A really good cost for a great service, Thank you!!

May 4, 2024
Unprompted review
Rated 5 out of 5 stars

Mia took over the case at short notice

Mia took over the case at short notice, went through the file and quickly got on top of things. She scheduled a telephone call within a day and subsequently arranged an interim payment from the estate on the same day. She is kind, understanding and responds to queries very quickly. We are very grateful for her help and support during a difficult time.

December 13, 2024
Unprompted review
Rated 4 out of 5 stars

Efficient Process

After some initial teething problems, the process went very smoothly. I was kept up to date with progress and the final Grant of Probate was approved earlier than anticipated.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Probate - excellent service

Handled the probate with ease and really kept me informed all the way through the process. With a fast turn round, earlier than expected it was great service all round, thanks

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

Jackie Rice was fantastic at getting…

Jackie Rice was fantastic at getting the job done. Jackie replied to all my questions,explained things really well and was very patient. The phone call we had was great. Jackie was easy to talk to and made me confident in letting her deal with my probate.The pricing was very fair. No hidden costs
I would recommend New Law

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

Kirsty Hopkins (NewLaw) was excellent

Kirsty Hopkins was excellent. We received a very high standard of service throughout the probate of my father and she was able to use her technical skills to help us navigate a very challenging time.

Overall, I think the service provided was excellent value for money and I would recommend NewLaw and Kirsty in particular.

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

So glad I found NewLaw

So glad I found NewLaw after being messed about by other law companies and ridiculous high fees to do a Grant of Probate .. the service I received from Cristina took all the pressure and stress off me and all for excellent value for money..

August 17, 2024
Unprompted review
Rated 1 out of 5 stars

Farewill pasted my late Father probate…

Farewill pasted my late Father probate…
Farewill pasted my late Father probate onto new law and it’s gone from bad to worse from 17/09/2021. New Law didn't Started prose till 2024 February nearly 3 year after the police had contacted New Law .
It is the responsibility of executors and administrators to preserve and accurately value the assets of a deceased person's estate. However, you have prevented me from accessing the property to maintain it, repair the gutters, and manage the overgrown grass, which has reached a height of two meters. This neglect led to a burglary at my next-door neighbor's house while they were home during the day.

When I changed the locks because I was denied access to the property, the first set of police officers arrived. My neighbors informed the officers that I needed access to my family's home, to which the officers responded that this was a civil matter to be handled in court and not a matter for police intervention. After the second police visit, my neighbor contacted me urgently. At that point, I was again denied access to the property for maintenance. The police officer involved assumed he knew all about probate, but I informed him that my sister did not have the authority to prevent my access because she had not been granted probate.

After six unsuccessful attempts to reach your office, I handed the phone to the police officer, who eventually spoke with one of your colleagues and confirmed that the probate application had not been submitted. The officer felt embarrassed upon learning this. I was then asked to produce bills to prove that I had been paying the property's expenses, which I had done during the first year, but the bills were stored in my flat, from which I am now being evicted.

On top of this, as of May 31, 2023, the interest rate for inheritance tax increased to 7%. Then, on July 11, 2023, it rose again to 7.5%, more than double the rate from July 2022. This increased interest is now applicable to overdue IHT payments, which has been caused solely by your delay in submitting the probate application. All you have done is lie and make excuses, despite the fact that probate was not even required for my father’s estate. My uncle, who passed away a month later without a will, was granted probate within three months, and my aunt's probate process was similarly straightforward.

Your office's delays and errors have caused significant stress and financial loss. My sister and I were misled, and you made me the scapegoat for your incompetence. I have seen the probate forms filled out with my father's name listed as the beneficiary instead of mine, as was appropriate. Even my sister sent me a copy of these incorrectly filled forms, which listed both her name and my father's name as beneficiaries, excluding me.

Furthermore, my sister sent me a written message via WhatsApp, suggesting that I should apply for probate myself. This is unacceptable given that over 50% of reviews claim your firm is incompetent in completing forms accurately, leading to delays and significant errors such as not even getting names correct. Your actions have only exacerbated the situation, causing unnecessary delays and financial harm due to the rising interest rates on overdue inheritance tax.

I expect immediate rectification of this situation, including the proper submission of the probate application and an explanation of how you intend to address the financial losses incurred due to your delays. This matter needs urgent attention to prevent further harm and ensure that my father's estate is handled appropriately.
youtube videos to upload soon ! DO NOT USE NEW LAW UK !

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

Anita very helpful and informative

Anita from New Law was very helpful with all the information she gave me after my uncle died. Even though I didn't have to do probate in the end, she gave me advice on my next steps. Will definitely return to this company if I should need them in the future

December 2, 2024
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

It is good to hear that Anita was able to help you. Thank you for sharing your feedback.

The NewLaw Online Team

Rated 5 out of 5 stars

Fantastic private client services

We recently had our wills prepared by Daniel Price in the Private Client team. Dan was very informative, helpful and provided us with in-depth advice. We would recommend NewLaw’s services to friends and family. Thank you

August 5, 2024
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Thank you for taking the time to leave us a review. We will pass on your feedback to the Team.

The NewLaw Online Team

Rated 5 out of 5 stars

Probate can be a minefield.

Probate can be a minefield for the uninitiated. However, for me, NewLaw made the complete process stressless and easy to progress to an expedient end. Well done "Team NewLaw."

September 23, 2024
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Thank you so much for leaving a review. It can be a minefield and it is so important to follow the correct processes. We are happy that the Team were able to assist you through the process.

The NewLaw Online Team

Rated 5 out of 5 stars

Great team to work with

NewLaw, Wills and Probate - I have worked with the team since 2017 and they have always tried to deliver what has been asked of them.

Keep up the good work and let’s continue to put the customer at the heart of everything we do!

November 30, 2024
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

It is so nice to have been working with you for so long! Thank you for taking the time to leave us a review it means a lot to us.

The NewLaw Online Team

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