Newbie and Me Baby Store Reviews 

Do not order from here!

Can't fault the pre-sale experience, that was fantastic. Staff were lovely, showroom was great and it was all round good.

Post-sale however was the exact opposite. No callbacks when requested, late and missing delivery, unable to provide actual timescales. I chased them so many times and it was like pulling teeth trying to get a response. Emailed a formal complaint last Wednesday regarding the experience and this has yet to be acknowledged. Sad thing is I know that this is common as another expectant mother I know has had the exact same experience with them.

Honestly would not recommend, nothing but a headache.

Lovely cot. However, waiting 5 weeks was completely crazy, especially when they boast 2-5 day window.

I ordered a bedside crib and basket and it took over 4 weeks to be delivered. I had to constantly chase up as I received no updates.
If you need something quickly, don’t order from this website

Poor service, poor communication. Orders are back ordered and there is no flexibility on changing the date once ordered. You are not told when ordering you are entering a contract. They do not accept returns and stock when it did arrive was damaged.

John Lewis is a mile down the road, save yourself the hassle

I bought my pram/travel system from Newbie and Me Leeds and had a great experience, so when the time came to buy my now 16 month old a new car seat, I went back. Unfortunately it was a very poor experience. The sales man advised me that I could get the car seat I’d chosen in around 7-10 days. When I went to place the order with a girl at the desk, she advised it would be much later. I said that the guy had given me an earlier date, and I could get the chosen car seat online, £40 cheaper with a delay so if she couldn’t guarantee the date the guy had given me, I’d order elsewhere. I asked her to check but the girl insisted that he would have checked and if that’s what he said then that would be right. I didn’t feel convinced that he had actually checked but felt compelled to proceed. It is now 5 weeks later and I’ve not received a delivery date for the car seat. I called a couple of weeks ago and explained the situation, and the person I spoke to said she’d check and call me back. I received a voicemail a couple of days later to advise it would be early February. It’s now the 6th of Feb and I’ve still not had a delivery date confirmed.

The sales man, as I suspected, had told me what I wanted to hear to make a sale, rather than the truth. I feel like the store have employed sales people, rather than helpful employees and it was like I’d walked into a car showroom rather than a baby store. Unfortunately I will no longer be recommending this shop. And I hope to get the car seat, that I have paid for in full and was promised 3 weeks ago, soon.

Went to Newbie and Me in Shirley today, both Laura and Lauren were really attentive and helpful and made me feel at ease immediately. Being a first time mom the travel systems etc were completely new to me and Laura was really helpful showing us everything and explaining how everything worked. Really pleased with the service and excited to get our new travel system! Thank you both x

Do not buy from here!! Great customer service until they take your money then it’s non existent. Took them weeks to replace a damaged pram with poor communication

Perfect baby store for parents to be!
Scott and the team are super welcoming, knowledgeable and helpful - there was never any pressure to buy and the whole experience shopping at Newbie and Me Baby store today was brilliant. We walked away with the perfect pram for us. Can only recommend highly.

We had a very poor experience ordering a high-value pram travel system for our newborn from Newbie & Me.

A deposit was paid in October and the balance in full in November. Our order documentation showed the correct delivery address and an expected delivery date in mid-January. As the date approached, we received no tracking information or proactive communication. Despite repeatedly contacting Newbie & Me, we were advised that they had limited visibility and that we would need to wait to be contacted by the brand, even though our contract and payment were with Newbie & Me.

After further chasing, we were informed that delivery to our address had been unsuccessful and that the pram had therefore been delivered to a neighbour. We later discovered that the delivery label used did not match the address shown on our order documentation, and the travel system had been delivered to an incorrect address.

The pram was left outside without any handover or notification and remained there for approximately 8 days before we were able to recover it. We only became aware of this situation after continuing to pursue updates ourselves.

Given that this is a newborn safety item, this was extremely concerning. Promised call-backs from management did not take place, and there was no proactive follow-up once the delivery issue was identified.

The situation was resolved only after we contacted the manufacturer directly, who agreed that a full replacement was appropriate. While we appreciate the manufacturer’s assistance, the lack of ownership, communication, and oversight from Newbie & Me throughout the process fell far below what we would expect for a purchase of this value—particularly for a product intended for a newborn.

Whilst the service whilst looking and ordering was ok. The service since has been shocking. My last email received from was completely illiterate and contradicting in advice. I was left chasing for updates with poor responses.
This experience has been frustrating and disappointing, with a complete lack of accountability or customer care. I've wasted time chasing and order for a delivery due February, due to complications the baby has arrived early and they will not budge on delivery, saying signed contract.
Based on my experience I would not recommend using this company and will not be ordering again.

Save yourself the hassle and go to John Lewis

Be warned. This online store does not appear to hold stock and operates primarily as a drop-shipping service. If they cannot source your item they will not respond to emails for weeks!

After placing an order, I was later informed that the item could not be supplied. Communication was extremely poor, emails went unanswered for weeks, leaving me with no option but to pursue a refund through my credit card provider.

The lack of transparency and customer service was very frustrating. I would strongly advise others to be cautious before spending money here.

Do not order online from this company! - we ordered a complete travel system in november for our baby due 13th of january - delivery was middle of december, however as of today 27th of january we have still not recieved it, no tracking and vague responses to emails. My baby was born on the 16th of january, i had to borrow a car seat to bring him home from the hospital and i just feel like crying - im worried about how im going to do the school run next week and its just made a beautiful time stressful :(

The staff were incredibly knowledgeable, friendly, and attentive, making the process of choosing my baby’s pram quick, easy, and completely stress-free. A big thank you to the entire team! I’m excited and looking forward to receiving my pram soon.

The daysac is a perfect size to contain baby changing equipment plus my daughter in laws phone,purse,keys ect,whilst appearing the size of a large handbag.The vegan leather is soft and looks smart.
The reason for 4 stars rather than 5 was
i ordered the Bababing Isla Daypac for our grandson.I did not order in time for Christmas so was expecting the arrival in
early January.The days went by with no
delivery.I eventually rang our closest
Newbie and Me shop (Crewe),who were
really helpful and contacted their customer
services.After this the delivery was swift.
Consider offering more colour choices?

I had a great experience with Newbie and Me. Their online customer service was very responsive, friendly, and helpful throughout my order. They answered my questions clearly and made the process easy, even for a first-time customer. The delivery was fast and my order arrived in perfect condition. Overall, very smooth and reliable service. I’ll definitely order from them again!

Order not dispatched (3 weeks waiting) and customer service aren't responding to my emails after giving them a week to respond

Great service thank you!

Ordered a car seat. I didn't realise, at the time that it was a pre-order but when I emailed Newbie & Me I got a reply promptly. 4 days later I was told the car seat was back in stock and I received it the next day.
I was pleased with the communication and service from this company.

I purchased a carrycot for my pram with next day delivery. When it hadn't arrived a week later, I contacted Newbie and Me to ask where it was, only to be told it was on pre-order for March. This was in no way communicated to me when I ordered it, the process just appeared to be a normal purchase. I'm very disappointed. I can only conclude that their website was out of date, and was selling goods that don't exist, as the product I purchased is now shown as 'out of stock'.