Newbie and Me Baby Store Reviews 

I had an excellent experience shopping at Newbie and Me Baby Store Leeds. The staff were friendly, knowledgeable, and very helpful in guiding me through their wide selection of prams, car seats, and nursery furniture. The ordering process was smooth, and my items arrived quickly and well-packaged. I especially appreciated their professional service and the quality of the products. I highly recommend Newbie and Me for any new parent looking for reliable and top-quality baby essentials.

1st time using this company & defo will use again, quick delivery & fast response to any queries,

I visited the Crewe store to purchase a car seat for my son. The staff were friendly, approachable and extremely attentive. Big shout out to the manager (I think her name was Meg) for her expertise and advise on the best car seat that met all of our needs. She even installed it for us too! Thankyou Newbie and Me for such a positive experience. Would highly recommend.

Ordered some bits for a baby shower. Fast delivery. Thank you!

Really appreciate the help from Newbie and me Shirley, they went above and beyond to help me choose the right pram. When I collected it, everything was already assembled and ready to go with a free complimentary build. Couldn't have asked for a better service!

Awful, read the negatives, the positives are forced in store before the customers get their items.

We visited the Birmingham store looking for a nursery set David greeted us and showed us around, his knowledge of the products was brilliant and definitely helped us make our mind up . He gave us a brilliant price and was super helpful thanks David !!

Personally I wish you could give them 0. Very unprofessional all they care about it getting the money once they received it all customer service is out the window. If I could go back I'd never even visit there as an option. And they lie and say emails were written up but not sent. It's as if their scripted to say the same thing and 0 training on customer service.

They don't answer the phone and certainly don't answer emails even two weeks later. Scott is RUDE and for a manager he is unprofessional wouldn't even bother asking to speak to the manager as he is no help.

Love my pram but unfortunately the state the footmuff and rain cover came in is not reassuring been brilliant to solve problems just hope this problem gets solved

Aneesha was very helpful with my order. Even though one colour wasn't available for a while she quickly helped me find the same product in an alternative colour and ensured it was posted out asap. Great emailing and work done. Thanks for your help

Brilliant experience from start to finish, we walked in on a busy Saturday to the Leeds store and were still able to be seen by Aqeel despite not having a booking. He went above and beyond in finding the perfect travel system for us and even price matched some items. Definitely would recommend

Ordered a car seat and a jellycat online, it stated 3-5 working days but arrived in 4 days which was great. My daughter loves her seat and jelly cat. Thank you for answering my queries about the car seat also! Brilliant service!

I went to the Leeds store after visiting a large well known department store (who weren't interested in helping me). I was so pleasantly surprised that the staff were attentive and informative! I got my dream travel system at an amazing price and collected it yesterday. Thank you so much to all of the staff who made my first pram buying experience so smooth. Highly recommended store.

Great shop with lots of choice and really helpful staff. We got a great deal on the products we chose. Highly recommend!

Great service! ❤️

I had a really good experience at with Newbie and Me Leeds and I’m very satisfied with the service. Everything was well organized and easy to navigate from the start. The process was clear, and worked exactly as described, which made the whole experience stress-free.
I especially appreciated how straightforward everything was and how much attention was given during our one to one appointment. Communication was clear, and whenever I needed help or clarification, support was responsive and helpful.
Based on my experience, I would definitely recommend this to others, I’m happy with my travel system! All ready for little ones arrival thank you newbie and me ! would use this service again in the future.

As first-time parents, we were honestly a bit nervous at first, but our experience with Newbie and Me has been great. Everything was easy to understand, well explained, and very reassuring. The process felt smooth from start to finish, and we never felt lost or overwhelmed. The support was helpful whenever we had questions, which made a big difference for us. My partner and I are really happy with our experience and would definitely recommend this to other first-time parents. ❤️

Placed my order for a car seat yesterday, received it today, have to say that I am impressed ! Really fast, streamlined and reliable service. Thumbs up.

Update for transparency: we collected our order today – a week later than expected. Thankfully everything was there, sealed/new and appears fine. However, the process to get there was stressful and exhausting, and I now have to return the replacement products we ordered due to Newbie & Me's poor communication.

The final disappointment was that at collection, the repeatedly promised refresher demo and car seat fitting didn’t happen. Instead, we were directed to a loading/side door where everything was brought straight out to our car. To be fair, by that point it was raining and we were so over the whole situation, we didn’t push it further.

I’m relieved to have the products, but I wouldn’t choose this retailer again. My advice: get everything in writing and pay by credit card for protection.

...

We visited Newbie & Me Leeds on 10 Oct 2025 and placed an order on 11 Oct 2025 for a pram and car seat bundle. We agreed a collection date of 15 Jan 2026 – over 3 months after ordering and with some buffer before our due date – because the store said the items were easy to get in stock, and they also said they wouldn’t recommend anything less than a month before your due date. We were repeatedly reassured everything was on track for our agreed collection date, so we paid a total of £1,039 in advance.

After multiple calls chasing confirmation of our collection on 15 Jan – each time we were told someone would call back and they didn’t – we finally got an update on 14 Jan (the day before collection): the pram wouldn’t be ready until “end of Jan” and the car seat colour was out of stock until 9 Feb. They still couldn’t confirm definite collection date/s for the various items in our order.

Because timing was essential (and this was made clear at the point of ordering), we requested cancellation and a full refund both verbally and in writing, citing Section 28 of the Consumer Rights Act 2015. We were told it had to be escalated to an area manager to “decide”, but after days of chasing we still had no response or confirmation from either the store or the area manager. We’ve since started a Section 75 claim / chargeback process with our credit card provider (thankfully we used it for both payments) and had to buy the items elsewhere to ensure we have what we need for the birth – causing significant stress at a late stage of pregnancy and leaving us out of pocket twice.

Before ordering, I’d strongly recommend filtering the negative reviews here and on Google too – I wish we’d done the same in October. After our appointment, we were encouraged in store and via email to leave a Google review to be entered into a prize draw to “win our travel system back”. Worth bearing in mind when deciding whether to purchase – if I were doing it again, I’d prioritise feedback from people who’ve received their full order, on time and without issues.

Seen the negative reviews but thought I’d give them a chance as they was competitively priced. How wrong was I! Delivery stated 5-7 days, it has now been 14 days and I’ve just been told my order has been cancelled due to a stock error. Yet like others the item is still for stock on their website.

I strongly believe that they do not hold any inventory for their online store. There is no stock management and they clearly only look to source products after taking our money! That is why so many people experience long delivery delays or cancelled orders.

Communication is beyond poor, taking over 7 days to respond to an email. Totally not acceptable. Your money is better spent with a reliable baby store where you will actually receive your item.