Newbie and Me Baby Store Reviews 

Ordered car seat 6 days ago for £145 with express delivery. Emailed yesterday as product not yet received. Order cancelled by newbieandme today due to "stock availability" however product is currently available to order on website for £259.99.

I am extremely disappointed with my experience with this company and would strongly advise caution when placing an online order.

I purchased a SnuzPod based on the advertised delivery timeframe of 3–5 working days. However, instead of receiving the item, my order status remained marked as “processing” with no meaningful updates. Had I been aware that delivery would extend beyond this timeframe, I would have chosen an alternative retailer.

I attempted to contact the company on multiple occasions. Phone calls went unanswered, and three separate emails received no response. I also contacted the Leeds store directly and was advised that someone would check stock availability and return my call; unfortunately, no one followed up. Upon checking the website again, the item was subsequently listed as out of stock.

This experience suggests a lack of accurate stock management and misleading delivery information. I believe the company should review its online sales practices to ensure compliance with consumer guidelines, particularly regarding advertised delivery times and order fulfilment.

Had I reviewed customer feedback beforehand, I would not have placed this order. I have now lost confidence in the company and, due to time constraints, have been forced to order the SnuzPod from another retailer while awaiting the likely cancellation of this order.

Customer service is basically non existent for the online store, the only method of contact is email. Placed an order for a car seat on the 10th, next day delivery. After taking payment, I had no communication from them till the 15th despite emailing them daily. Took 5 days for them to respond and tell me there was a stock issue and could not fulfil my order. They could also not swap my order to a different colour as they are “out of stock” despite all colours being in stock readily available online. Clearly they do not care to update their website or email in a timely manner and cause massive frustration to customers. Now waiting 7-10 business days for my refund to be processed…

Update 28/01/2026:

My order was not promptly cancelled. I was the one who had to request a refund. The refund was marked as processed on 15/01/2026, four days after the item was meant to have been delivered. That refund was then cancelled by Newbie and Me on 22/01/2026, which was confirmed by PayPal. No explanation was provided.

I then had to chase this again and was told it was a PayPal issue, and no further assistance was provided by Newbie and Me, leaving me to contact PayPal myself. After opening a claim with PayPal, the case was decided in my favour and PayPal refunded me directly, not Newbie and Me.

It should not be necessary for a customer to raise a PayPal dispute in order to recover money for an order that could not be fulfilled.

Based on my experience, there was a lack of urgency and poor communication throughout. I strongly recommend that potential customers read recent negative reviews before placing an order, as many describe similar issues.

Incompetent, dismissive, and extremely stressful to deal with.

We initially visited this store in mid-October simply to browse, but were persuaded to place a deposit on a pushchair and car seat bundle on 11.10.25 Although we later changed our minds on the brands, we were explicitly told—both verbally and by the store—that this would not affect delivery, as the change was made within seven days.

We were advised that delivery would be on 01/12/25. At that time, our due date was 25/01/26 (later revised to 23/02/26), and the store confirmed that this timeline would be completely acceptable. We were also informed that the supplier would close for two weeks over Christmas, but were reassured that this would not be an issue as our collection would be before this closure.

On 01/12/25, we called the store and were then told—contrary to what we had previously been advised—that this was only an estimated delivery date, not a confirmed one. This was not what we had been told when placing the order. The products did not arrive until 17/12/25, almost two weeks later than expected.

When my husband collected the items, we were informed at the point of collection—not beforehand—that the car seat base was missing. We were casually told that this “should arrive soon” and, even more concerning, were advised that it was “fine” to simply secure the car seat using a seatbelt in the meantime. This is wholly inappropriate and irresponsible advice to give first-time parents, particularly when infant safety is paramount.

In addition, the pushchair cup holder was missing. While minor in isolation, it was yet another issue on top of multiple failures. When speaking with Kirsty, she confirmed that the cup holder had been ticked off as handed over, but stated it should have been in a separate box—which we did not receive. We were told another one had been ordered, which strongly suggests it was missing. Despite requesting updates, this matter appears to have been completely forgotten.

After numerous emails and phone calls—several over the course of months—we are now more than three months post-ordering, one week away from our due date, and no further forward. Due to the ongoing delays, we were forced to purchase the missing car seat base elsewhere and requested a refund from this store. We were advised to do this via email as it would be “quicker.” Nearly two weeks later, after repeated chasing, we still have not received the refund.

The experience gives the strong impression that the store is only interested in taking payment. Once money has been taken, communication is poor, promises of callbacks are not kept, and accountability is nonexistent. We are now out of pocket for items the store failed to supply. The store totally blamed the suppliers and takes no accountability for dates they, themselves have provided.

This has been an incredibly stressful and upsetting experience and is absolutely not something any expecting parents should have to endure—especially so close to the birth of their child. At the time of writing this review, we are still awaiting a refund, and whenever the phone is answered, the person who can allegedly process the refund is “not available.”

If you wish to browse, it is a pleasant enough shop.

However, based on our experience, I would strongly advise making any purchases elsewhere and saving yourself a significant amount of unnecessary stress at an already overwhelming time.

Absolutely fabulous 11/10 service. The social media team got back to me within 24 hours AND this was on 2nd Jan ! The store called me within a few hours and I received my order in a matter of a few days.
Phenomenal service. Thanks so much x

We needed a full travel system for our first child and didn’t really know what we needed until we met Emily at Newbie and Me. With so many features on new prams, it’s hard to know what you actually need, but Emily made everything easy to understand, so the hardest choice was simply which colour to pick. It was invaluable being able to visit a showroom with a wide choice of brands all in one place, which also made it really easy to compare.

It was a fantastic experience from start to finish, with great communication throughout. The pram arrived earlier than expected, and when we went to pick it up, we received a full in-person tutorial on how to use all the features, as well as help fitting the car seat base in our car.

Saw an offer on socials and messaged Newbie and Me , Emily replied and was really helpful , she got everything sorted for me and the order arrived within a few days!

Scott, David, and the team at Newbie and Me Birmingham were great to deal with. We had some delays with our Silver Cross pram, but they kept us in the loop the whole time and communicated really well both via email and phone. They even managed to get the pram delivered just before my partners scheduled induction, which we were super grateful for.

If you’re ordering a pram, make sure you allow plenty of extra time, as the wait from Silver Cross was much longer than expected. Despite the delays from silver cross we would definitely recommend Newbie and Me. Overall, a really positive experience and a lovely, helpful team.
Thank you Billy & Lorna.

Ordered a car seat with express next day delivery apparently.. only received confirmation of my order no car seat as of yet. No communication from company.. only by email you can contact them but they do not reply to your emails, no number available to call them? Social media don’t deal with online purchases honestly avoid at all cost as they take your money and don’t care

Very helpful staff! Plenty of time for us to look around. Great advice and support!

Extremely helpful, kind, knowledgeable, friendly and supportive staff. I got my icandy peach 7 in coco double from them and they were amazing from going into the store to every point after that. I had only originally ordered one footmuff in part of a display and sale items Instagram group and seen the footmuff on sale so I managed to get that too, they held it for me until I got paid and posted it out for me too as Manchester store has closed down!

I came to Newbie and me to buy my pram and the experience was 10/10! I explained what I wanted and without being overwhelmed I was given genuine options of what suited my needs. Emily made it so easy and explained how the prams worked, the car seats too! Easy decision make. Thank you for guiding me into the right decision

Update from my nightmare purchase!!!

The store are now refusing to refund my money as we paid for it in Telford and the Telford store has subsequently closed down!! Even though 19 weeks later we still haven’t received our 12 piece oyster bundle that we were ASSURED there would be no issues with because our order would just be transferred to Birmingham as it was all under the same ‘Newbie and Me’ company. The pram is now 2 months overdue and not even in stock in the main warehouse… and guess what? The baby is due!!

What a bunch of lies!!

So now the store itself are asking me to request a chargeback from my bank to get my money back!! Basically admitting that they are unlawfully withholding my money but they aren’t giving it me back ‘Because it was paid on a different card machine in a store that’s now closed!!!’

I swear I have never known such horrific customer service in my life

Have you ever heard anything so ridiculous??

They can only refund the £269 installment we paid to the Birmingham store but the rest we need to go via the bank. Shambles!

Trading standards, citizens advice and the Ombudsman are now all involved.

Avoid this company at all costs unless you’re happy to give hefty amounts of money away for nothing, to a shop that’s more bothered about unlawfully lining their pockets than looking after their customers.

Took more than 6 weeks for delivery of product and had to chase to get this done. No communication. Disappointing experience.

I ordered a snuzpod on the 31st December With a 3-5 day delivery time frame. It’s the 13th January and it has not arrived
I have emailed them to explain that I my baby has come early and I need this asap. There is no costumer service line to call. I had an email 48 hours ago to say they would look into this for me and I have heard nothing since.
This is not the kind of stress new mums need! I would avoid buying from this company

Absolutely horrible shop. Can’t and wouldn’t recommend to no one. We went there for a help and we didn’t get help at all. Horrible customer service and the stuff which they are selling is too expensive. It’s cheaper elsewhere.

Great price and quality

I have order things from you in the past from your wellington branch, sad that closed

Great store! Lovely items. Received my Jellycat Teabag in time stated.

Brought a maxi cosi car seat which isn’t suitable so I messaged and asked if I could return and swap for something else for them to reply with if I send a picture of my son in they will send to maxi cosi or pop into one of there stores which is over an hour away but i already know the fit isn’t good and he’s not going to last long as the head rest barely moves up anymore and he’s only 11 months. So I replied and mentioned this to be told I can’t return? So I’m left with a car seat I can’t use and out of pocket.