Newbie and Me Baby Store Reviews 

Brought a maxi cosi car seat which isn’t suitable so I messaged and asked if I could return and swap for something else for them to reply with if I send a picture of my son in they will send to maxi cosi or pop into one of there stores which is over an hour away but i already know the fit isn’t good and he’s not going to last long as the head rest barely moves up anymore and he’s only 11 months. So I replied and mentioned this to be told I can’t return? So I’m left with a car seat I can’t use and out of pocket.

Ordered some items in the sale. A week later had an email to say they were out of stock and I’d get a refund. They had the products in stock on their website still but at a higher price. I just find it a bit unfair, and then to lie about the reasons isn't very transparent.

Excellent customer service with outstanding product knowledge – they knew things I hadn’t even thought to consider. We were able to demo a variety of prams, and the lady helping us was incredibly patient, clearly explaining the benefits of different bundles, pricing, and how to fold/collapse each pram. The ordering process was so easy, and we can’t wait to pick up our order in February ahead of our little one’s arrival. Highly recommend!

We visited newbie and me recently and had a great experience, we were very well looked after from start to finish!
Meg was very welcoming as we entered and offered assistance, after telling her what we were looking for she listened and came up with the top 3 options for push chair bundles to fit our description. Meg explained everything well, gave a thorough demonstration of all options and gave us space to test the out for ourselves! Cannot praise her enough and we made a purchase that we are extremely happy with!

AVOID An absolute disgrace of a company!!

Our baby daughter is due in February so we thought about being extra cautious and ordered a 12 piece Oyster Pram in September with a “6 week delivery” which was absolutely fine with us and what we expected. 17 weeks later and we still have no pram despite multiple back and forth calls and emails and 75% of payment being taken (rest paid on arrival).

We have had in writing that the pram would be delivered w/c the 5th Jan…..is it here……NO ITS NOT.

We have now been told there is no guarantee the pram will arrive until the baby is born mid Feb and after going above Newbie and Me to Oyster themselves the don’t even had an ALLOCATION to Newbie and Me of Oyster prams. A complete fix and constant lies, yet have they happily taken payment on request….YES.

AVOID AT ALL COSTS.

Exceptional service. Left feeling very happy with everything I wanted and more. Laura was amazing and took her time with me. I can’t wait to go back ☺️

I am extremely dissatisfied with my experience with this website.

The company states on its website that orders are shipped within 3–5 working days. This was absolutely not the case. I placed an order more than 10 days ago and never received a tracking number, which clearly indicates that the order was never dispatched.

I attempted to contact customer service several times. An automated email claimed that I would receive a response within 24–48 hours; however, no response was provided. I then contacted them by phone to file a complaint and explain the situation. Eventually, someone replied by email, but the response was vague and completely unhelpful.

I clearly stated that I would cancel the order if I did not receive updates promptly, yet once again I received no response and had to follow up myself. I was later told that I would be contacted in the afternoon, but once again no one got back to me.

Due to the lack of communication and extremely poor customer support, I requested cancellation of the order and purchased the crib elsewhere. The overall level of service and professionalism is unacceptable

AVOID!!!
I wish I would have listened to the reviews before making my purchase.
I ordered a next to me a month ago and it was advertised as in stock with a delivery of 3-5 days. 2 weeks later and it had still not been despatched. I emailed and was promised delivery by end of December. Still nothing received. I emailed again, was ignored. Emailed again, and finally was told the order would be delivered in January.
They just keep pushing back the date and will ignore you or delay their response if you have a complaint.
My sister is due any day so I cancelled the order on Saturday, had to chase again yesterday and finally received acknowledgement today they will refund.
Please spend your money at decent baby company, I have had so many problems over the years with newbie and me I honestly don't know why I thought they would have changed!

I ordered from these and have had no information about the order and no product delivered within the 2-3 day timeframe it told me, yet the money has been taken.

I have emailed, no response or acknowledgement.

I have tried phoning - the online order line doesn’t work. I have spoke to two different stores to try and escalate which the staff members said they would do and I haven’t heard anything.

I have even sent a Facebook message which has been responded to saying they would escalate, to then not receive any communication.

I have left a comment on their Facebook content which has been published since trying to contact them, however looking through their profile there are no negative comments so I suspect this will be deleted.

I wish I had read these reviews before purchasing with this company however you just expect places to be legitimate now.

Very disappointed with this company. Avoid at all costs.

Shocking experience buying from newbie and me. Although the pre purchase experience is good I feel they just promise what they can’t deliver. Approximately 6 weeks after ordering and after multiple calls from us to them we went in person to collect the part of our order that had arrived, only to be told the rest of our order had been discontinued and would not be coming. Their explanation of this made no sense as the expected delivery date had already passed and without us visiting in person we aren’t sure we would have found out this problem. We decided to ask for a refund on the products not received however contacting anyone to discuss this was almost impossible. Phones not answered or if they were we were fobbed off and promised calls back which never came. Management seemed incompetent at best and a refund was only secured by going back down to the store in person. Made what should have been great experience memorable for all the wrong reasons. Ordered same products from mamas&papas which arrived without issue in 3 days.

Do not order from here. Ordered pram accessories on 13th Dec and it’s nearly 3 weeks later. No item, no email updates, no response from the customer services department. Reading other reviews this seems like a recurring issue.

Had a fabulous experience with Scott & Laura at the Shirley/Solihull branch. Very informative and patient with all my daughter in laws many questions and various trial runs of many prams, car seats and other bits. We ended up purchasing and would definitely recommend and return again

Would give 0 if I could! Horrific shipping experience - “Free express 2-3 day delivery” is a total lie- my purchase is several days late and now looks like it will be almost 14 days since I ordered by the time I receive!! Truly disgusted, you don’t seem to be thriving as a business and honestly do not deserve to.

I felt confident after checking reviews ordering from this shop. I ordered 2 carseats online on 09/12 says delivery 2-3 business days. That was 13 days ago.. other than the initial confirmation I have received nothing, no product, no tracking info, no update. I've emailed the online email address 3 times and no response. I emailed the leeds store and no response. I messaged the Facebook messenger had to send a few messages to get a response and eventually told shed escalate it and since then no response to my messages. I have never had such a bad service and it's frustrating because I really want the product. I dont usually leave reviews but it's looking like I'll have to get a refund from the bank and I wish I'd never heard of this shop. They don't even care about resolving the issue

We have visited the store in Leeds 3 times so far and made purchases 2 of them 3. Both of our firsts two visits we felt like the employees were trying to rush us and didn’t really strive to explain us the features of each product we were interested each time nor made sure that we us customers feel reassured and fully informed of our options. Instead I always knew more features of each product I was interested in rather than them. Please note the store was never fully busy there were maybe 2-3 other couples looking around.
The 3rd time though and worst of all was on the 19/10 were we visited looking for a high back booster car seat, note that we travelled nearly an hour to get there and PRIOR to our visit I messaged them on social media to make sure they have the two boosters I was interested in. The response on instagram was that they DO have one of them in store, so we went.
When we arrived the staff looked lost, with no pleasure at all to be there, like working there was a burden or like they were all having a very bad day and the lady that welcomed us confirmed that they DID NOT have the booster I wanted to see in store, which of course made me furious as I had to drive so long to go see it. Then I asked to be shown some other options they had in store and the lady looked like I asked her to dig a hole on the ground. She showed me one that she didn’t know how to install on their seat nor use any features on it. She was having an iPad on her hands and she was looking on YouTube for videos of the maker of the booster to see the features. She couldn’t figure it out at all and she even asked her manager (I assume) and used these exact words “… I can’t figure out how to use the extender, I already looked on YouTube videos…”Note that ALL of them had iPads on them and were all lost in them completely uninterested in the customers. There were two more available boosters in store that the lady didn’t even bother to show me I had to go around and ask to see them and even take them down from the shelves…. Like are they not supposed to be wanting to sell and show and inform the customers on their available options?
Very very disappointed and we will not be going back for another purchase as we made to feel completely worthless customers to them.

This company has been an absolute nightmare to deal with. I arranged a simple collection of my pushchair from the store when I ordered, yet the store shut and it was delivered without consent to the home address. When it was delivered it arranged damaged (DPD threw it over gate) and also was the wrong pushchair to what we had ordered.

very obvious that there are zero checks, zero care, and zero professionalism behind the scenes at either the company or the delivery company they choose to use

The aftercare was just as appalling. Slow responses, useless replies, and no accountability whatsoever. I had to chase them repeatedly just to get basic information, and every interaction felt like they were doing the bare minimum to get rid of me rather than actually helping.

Receiving the wrong coloured product was bad enough, but receiving it damaged and then having to deal with such shockingly poor customer service was beyond frustrating. I genuinely regret ever ordering from this company and would strongly warn others to avoid them at all costs.

Used the instagram page for support as never received a demonstration of product as it was delivered not collected - found the suppprt on here blunt and rude.

Newbie and me don’t bother with your reply on here to apologise: it’s too late: business in future has gone elsewhere.

Katie provided absolutely excellent service from start to finish. As first-timers, we were a little unsure of what to expect, but she immediately put us at ease with her warm, kind and friendly approach. She took her time with us, explained everything clearly, and made the whole experience feel comfortable and enjoyable.
Not only her but Akhill also help us tremendously with his friendliness easing grandma child safety car seat concerns.

We were also really impressed by the professionalism of the company as a whole. Everything felt well organised, welcoming and genuinely customer-focused.

Thank you, Katie, for making our first visit such a positive one. We’ll definitely be returning!

Only half the product arrived!! Can’t get hold of anyone over the phone. Have emailed multiple times but had no response. So disappointed with this poor service. Will have to report to trading standards if I don’t get a solution which is just more added stress for a pregnant woman!

I bought a footmuff during Black Friday, but they sent me a clearly pre-owned item: broken and in an open box. The footmuff even had hair from the previous owner. Since then, I have tried to contact them to get a refund, but they never answer the phone. Communication by email is very poor—they keep mocking me about the collection day to proceed with the refund. I would like to ask how to proceed because they are clearly not trying to provide a solution.