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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, highlighting their responsiveness and clear communication throughout the process. Many people found the service to be excellent and efficient, making complex visa applications much easier and less stressful. Reviewers frequently mentioned quick response times and the overall smooth experience provided by the company. However, some people were dissatisfied with the service, describing it as unprofessional and leading to significant delays and other issues. A few other people also felt that the information and advice given were not ideal, and that administrative delays contributed to time problems.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers highly recommend the service, praising its... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and clear... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the excellent communication,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sarada Veluthenveedu at CIBT visas was utterly helpful and calm. It was our organisations first time in using the service and I was pressed for time. However, Sarada was very responsive, reassurin... See more

Company replied

Rated 5 out of 5 stars

I had a technical problem which was immediately fixed by Iain Habes. He spoke to me directly on the phone, took immediate action and resolved the issue within a few hours. This related to a China Mult... See more

Company replied

Rated 5 out of 5 stars

Our Business use CIBT Visas for all our Visa needs. It was my first experience though obtaining visas for travel for work, in this case 3 people travelling to China on pretty short notice. Iain was ou... See more

Company replied

Rated 5 out of 5 stars

We have used CIBT several times for our organisation and I cannot rate the premium service enough. Iain has gone above and beyond with the most recent application. Very informative and helpful wi... See more


Company details

  1. Legal Services & Government

Written by the company

At Newland Chase, we redefine what it means to navigate global mobility. As the trusted partner to 75% of Fortune 500 companies, we offer tailored immigration and compliance solutions to tackle regulatory complexities. Our award-winning team of immigration lawyers and consultants provides the expertise and support businesses and employees need to achieve seamless global operations and long-term success.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

67 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

WORST IMMIGRATION FIRM EVER

Never Ever use them to handle your immigration matters for any country specifically UK.

Their services cost me 1 month of hastle, sleepless nights, and a job loss in the end.

So unprofessional behavior, they act like you are their servent when you call them to ask questions.

I was lucky enough to find an alternate opportunity otherwise this company had costed me my immigration status in the UK.

MY STRONG ADVISE TO EMPLOYERS OUT THERE DO NOT USE NEWLAND CHASE FOR ANY PURPOSE , THEY WILL COST YOU ALOT.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

having a trusted partner like Newland Chase is invaluable for securing ILR

Securing ILR is a highly important step, and having a trusted partner like Newland Chase is invaluable. Their meticulous attention to scheduling and application specifics has proven to be extremely helpful throughout the process.

Beyond their expertise, Newland Chase brings a level of professionalism and insight that simplifies what can otherwise be a complex and overwhelming journey. Their ability to tailor their approach to individual cases ensures that every detail is addressed, leaving less room for uncertainty.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Successful UK Visa Application

A big thank you to Newland Chase for helping me with my UK visa application. Prior to this time, I had been rejected and worried about making my next business trip to the UK, and Newland Chase helped with the entire process, particularly with the help of @Rakiatu Alghali. Thanks so much, guys!

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Alizah at Newland Chase supported me…

Alizah at Newland Chase supported me throughout my ILR approval process, and her communication, responsiveness, and guidance were excellent. Thanks to her clear direction and consistent support, we achieved approval with minimal issues. I’m very grateful for her help and highly recommend her services.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Getting a visa is not as easy as it…

Getting a visa is not as easy as it sounds and Mila made it easy for me. Outstanding communication on where I was in the process and what I needed to do next was priceless. I will definitely use this service again (especially if I can get help from Mila) :-)

February 27, 2026
Unprompted review
Newland Chase logo

Reply from Newland Chase

Your review is appreciated, Raymond! So glad Mila made the visa process easy with outstanding communication. We'll share your kind words with her!

Rated 5 out of 5 stars

Outstanding Support Throughout My Entire Immigration Journey

Newland Chase (Alizah Kazim and co.) have supported me throughout my entire immigration journey, and I couldn’t be happier with their service. Their professionalism, clear guidance, and excellent communication made every stage including my recent British Citizenship approval, smooth and stress‑free.
I’m truly grateful for their help and highly recommend them to anyone needing immigration support.

February 16, 2026
Unprompted review
Newland Chase logo

Reply from Newland Chase

Thanks Mbami! Thrilled we supported your entire immigration journey and British Citizenship approval. Your recommendation means everything to us!

Rated 5 out of 5 stars

Hassle Free

Excellent service that takes the stress out of getting a VISA. Easy to use questionnaire and a response within 24 hour if anything is incorrect. Regular update of your status once the application is accepted. This will be my choice of VISA application going forward

February 13, 2026
Unprompted review
Newland Chase logo

Reply from Newland Chase

Your review is appreciated, Dylan! Thrilled our hassle-free service and regular updates made your VISA application stress-free. Thanks for choosing us!

Rated 5 out of 5 stars

Fast and Efficient Service

Dedicated support provided by Iain Habes which allowed for a very fast and efficient process. Visa was obtained without any hitches or additional questions

January 30, 2026
Unprompted review
Newland Chase logo

Reply from Newland Chase

Thank for the kind words about Iain. We're glad the process went smoothly.

Rated 5 out of 5 stars

CIBT visa.

CIBT visa.
CIBT made the whole visa experience very easy. Spoke to their customer service a couple of times and they were excellent.

February 10, 2026
Unprompted review
Newland Chase logo

Reply from Newland Chase

Thanks for sharing your positive experience. We appreciate your business.

Rated 5 out of 5 stars

Once again an amazing

Once again an amazing, highly responsive and professional service with a fast turnaround.

February 4, 2026
Unprompted review
Newland Chase logo

Reply from Newland Chase

Thanks for the wonderful review. We appreciate your business.

Rated 5 out of 5 stars

This is my second time that I used…

This is my second time that I used Newland Chase for my mum’s UK visa and as usual Ms Ghayathri Manogeran was extremely helpful and professional throughout the process. My mum got her visa. Thank you very much. Highly recommended.

January 26, 2026
Unprompted review
Newland Chase logo

Reply from Newland Chase

Thank you for choosing us twice! So glad Ms Ghayathri provided excellent service and your mum received her visa successfully.

Rated 5 out of 5 stars

Great customer service

I had a technical problem which was immediately fixed by Iain Habes. He spoke to me directly on the phone, took immediate action and resolved the issue within a few hours. This related to a China Multi-Visit Visa so was already a complex process. Thanks to Iain and team for a great service.

January 12, 2026
Unprompted review
Newland Chase logo

Reply from Newland Chase

Thanks for sharing, Alison. We are glad that Iain was able to assist with the technical problems.

Rated 5 out of 5 stars

Sonum was a great support

Sonum was a great support as a first timer I probably asked more questions but she was always patient and thorough with answers

January 23, 2026
Unprompted review
Newland Chase logo

Reply from Newland Chase

Thanks for the kind words about Sonum. We're so glad she helped you through the process.

Rated 5 out of 5 stars

CIBT

We have used CIBT several times for our organisation and I cannot rate the premium service enough.

Iain has gone above and beyond with the most recent application. Very informative and helpful with my many queries and requests.

Thank you so much Iain, you really did help get this over the line and I can't thank you enough for your expertise, patience and guidance with this application.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great communication from CIBT

Great communication, difficult process made easy.
This is my manyth time using CIBT, and as usual the service is immaculate.
You pay for it, but the value is good. I will always make my first choice.

December 8, 2025
Unprompted review
Rated 3 out of 5 stars

VISA on time - but not easy!

CIBT got my VISA on time, but the initial administration steps involved was fair from easy (which was largely responsible to putting me time-wise on the back foot). I was then strongly encouraged to use the 3-day express service (which ended up costing me £349 more than expected) - despite an estimate of £288 - and it turned out actually not being need it in the end. I'm very happy to be going on my trip (thanks for that), but I'm not sure I'll be using CIBT again (if I find an alternative company/method), as I think the delays caused by the admin resulted in the time problem, and the information and advice given was not ideal.

November 9, 2025
Unprompted review
Newland Chase logo

Reply from Newland Chase

We appreciate your concerns. Please provide your order number so we can have a manager review your case.

Rated 5 out of 5 stars

Sarada Veluthenveedu was absolutely…

Sarada Veluthenveedu was absolutely fantastic. So helpful and managed such a tight time schedule brilliantly. CIBT offer an excellent service. They really take the stress out of visa applications. Thank you!

October 17, 2025
Unprompted review
Newland Chase logo

Reply from Newland Chase

You are welcome. It's our pleasure to help make your travel plans run smoothly.

Rated 5 out of 5 stars

Use CIBT rather than do-it-yourself

Excellent service from Aida Cisse & colleagues. I found the application process complicated and it would have been easy to make mistakes and cause delays if it wasn't for their help and suggestions. Highly recommended to use CIBT rather than do-it-yourself.

October 16, 2025
Unprompted review
Newland Chase logo

Reply from Newland Chase

Neil, we truly appreciate your kind words about Aida and the team. It's an honor to help make your travel plans run smoothly.

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