Newland Chase Reviews 

75
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for providing exceptionally helpful guidance and maintaining a truly professional approach throughout the entire application process. Many individuals note that the support team goes above and beyond to answer queries and resolve technical issues very quickly. People also highlight the prompt communication and highly efficient procedures that significantly reduce the usual stress of obtaining various international travel documents. Reviewers consistently appreciate the seamless online questionnaires, faultless embassy procedures, and extremely reliable updates regarding the secure return of their official passports.

What people talk about most

Service

Users describe positive interactions with service, highlighting a diligent, efficient, and top-of-the-line... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

Consumers find customer service to be positive and helpful throughout the visa and immigration process.... See more

Response time

Reviewers express high satisfaction with response time and prompt communication throughout the process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sarada Veluthenveedu at CIBT visas was utterly helpful and calm. It was our organisations first time in using the service and I was pressed for time. However, Sarada was very responsive, reassurin... See more

Company replied

Rated 5 out of 5 stars

We have used CIBT several times for our organisation and I cannot rate the premium service enough. Iain has gone above and beyond with the most recent application. Very informative and helpful wi... See more

Rated 5 out of 5 stars

This is my second time that I used Newland Chase for my mum’s UK visa and as usual Ms Ghayathri Manogeran was extremely helpful and professional throughout the process. My mum got her visa. Thank you... See more

Company replied

Rated 5 out of 5 stars

I had a technical problem which was immediately fixed by Iain Habes. He spoke to me directly on the phone, took immediate action and resolved the issue within a few hours. This related to a China Mult... See more

Company replied


Company details

  1. Legal Services & Government

Written by the company

At Newland Chase, we redefine what it means to navigate global mobility. As the trusted partner to 75% of Fortune 500 companies, we offer tailored immigration and compliance solutions to tackle regulatory complexities. Our award-winning team of immigration lawyers and consultants provides the expertise and support businesses and employees need to achieve seamless global operations and long-term success.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

75 reviews

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No recent history of asking for reviews

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4.7

All reviews

(75)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Visas made easy!

I found the experience of applying for a Visa on behalf of my manager extremely easy; the personal consultant, Iain Habes, was super helpful and his timely updates and communication were much appreciated. A very efficient service, I would highly recommend this, it really takes the stress out of the application process.

September 9, 2025
Unprompted review
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Reply from Newland Chase

Diane, thank you for the kind words and your recommendation. We look forward to serving you again the future.

Rated 5 out of 5 stars

Good experience

I was working within very tight timelines due to lots of international travel and needing my passport so I need to use the express premium service. My advisor, Laura, was very helpful explaining everything clearly and was very responsive. I really wasn't sure if I would have my passport and visa in time without it impacting one of my trips but Laura and the team came through! It is an expensive service but was necessary for my travel schedule. If travel schedules are not complicated and you are able to plan ahead, the extra cost won't be necessary. Communication throughout was excellent and I would recommend CBIT.

August 27, 2025
Unprompted review
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Reply from Newland Chase

Carolyne, we're so glad to hear your experience was a positive one. Thank you for choosing us and sharing your feedback.

Rated 5 out of 5 stars

Excellent service

My personal visa consultant Laura was excellent. From the time I put the order in she called me the same day to introduce herself and just talk me through the process as well as questions on my trip and time lines. Her email instructions were clear and concise also chasing me to ensure I provided the her the correct document after she notices an error on my part. My appointment I was met with CiBT getting my application form together and checking my passport then directed to a booth which was seamless and less than 5 mins to get a decision on my China visa there and then.
I even changed my lead time to less than 3 weeks and Laura managed to get my visa overnight couriered the day before my flight.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Super Efficient Visa Service!

Used the UK CIBT premium service to arrange for a Chinese visa. The service provided was amazingly professional, I was assigned a dedicated and highly professional visa specialist who completely took care of everything. Step by step instructions were given in order for a smooth process and daily updates were given to keep me updated of the visa process from start all the way to delivery. Would highly recommend using CIBT especially if time is the essence and you require the visa in short time.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Used CIBT to obtain our Chinese visas

Used CIBT to obtain our Chinese visas. Sharon Burrows was brilliant very helpful and kept us informed all the way. She guided me through the process and we are now ready for our trip. Thank you so much Sharon

August 18, 2025
Unprompted review
Rated 4 out of 5 stars

I got my visa so I'm happy

First of all I got my China Visa and Laura my case manager couldn't of been more pleasant and kepted me informed every step of the way. Also she responded to all my communications very promptly.
I do think the business model is designed to draw you in, and that the end price for the service is not very transparent until you have started.
My final bill of £ 1,200+ was a long way from the blue button, get my visa £64:00. Also you should remember that 20% VAT is added. So it all adds up.
Also there was a bit of timeline pressure applied which made it a bit stressful, but in the end I got my visa with a mouth to spare.
All that said being in my seventies it did save me having to go up to the Embassy, and my paperwork was checked before it was presented by professional people used to this type of business.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

I'm always dubious about filling in…

I'm always dubious about filling in forms online, I went to CIBT offices in London and they assisted me with the forms. I needed USA, NZ and Aust. Just over a week later I had all three. Would have no trouble recommending CIBT to anyone else.

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

CIBT worth the help!!

CIBT helped with the process of getting a Visa for Saudi Arabia. Their service we great (just like before when I used them for a China visa). They took all the hassle out of me trying to find what I needed and make sure it was correct - all the checking was handled by them prior to the embassy visit. The whole process was managed efficiently and, although it does cost a bit for Premium Service, it was well worth it.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Ken Biggs

Ken Biggs, Processing Supervisor, helped me with a Brazil visa for a work colleague. I went for the pre check service as it was my first Brazil visa, and timelines were tight as the traveller had his passport at another embassy awaiting a work permit. We had to wait for the Brazil Immigration to confirm the docs we sent were ok in order for CIBTvisas to book an appointment. It was helpful to have CIBTvisas attend the appointment on the traveller's behalf. I was asked to chase CIBTvisas almost daily for an update. We received the visa within 5 business days of the appointment. It took half the standard processing time. It was a relief to the traveller to say the least, as he was due to travel 3 days later!

Ken was very calm and patient with me in his email replies. He was honest and managed my expectations. I'm not sure we would have had the same outcome if it wasn't him supporting our request. Having said that, I've never had any issues in obtaining visas through CIBTvisas. I would definitely recommend using them.

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service. very helpful throughout the hole process. Would recommend CIBT visa service

February 19, 2025
Unprompted review
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Reply from Newland Chase

Thanks for the kind words. We appreciate your business.

Rated 5 out of 5 stars

Great service - efficient and good value for money

I was very impressed by every aspect of the service from Visa Central at CIBT - I used them recently to obtain visas to China for my son and I. It was easy to complete forms and upload documents and the team came back very promptly with review comments or where I needed to upload more information. The visit to the visa centre could have not been easier - all the paperwork had been prepared by Visa Central - we were first in the line and out of the centre within 10 minutes - passports returned on time 3 days later. I will definitely use this service again.

February 17, 2025
Unprompted review
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Reply from Newland Chase

Thanks for sharing your positive experience. We appreciate the feedback.

Rated 5 out of 5 stars

Outstanding support from Ken Biggs…

Outstanding support from Ken Biggs CIBT's Processing Supervisor, Ken was a constant reliable talking partner, who handled my Visa application with care and attention; securing my valuable Passport through its journey.
Thanks lots Ken!

February 20, 2025
Unprompted review
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Reply from Newland Chase

Thanks for the kind words about Ken!

Rated 5 out of 5 stars

The service from CIBT was very…

The service from CIBT was very efficient and save huge amounts of time queuing + I was able to secure a 5-year visa for China - very satisfied.

February 19, 2025
Unprompted review
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Reply from Newland Chase

Thanks for the feedback. We're glad to hear you had a good experience with our service. We appreciate your business.

Rated 5 out of 5 stars

Quick, efficient service

Rose and her colleagues provided a great service, helping me to get a work visa for Saudi Arabia at short notice. Everything was explained clearly and I was kept updated at every stage.

February 19, 2025
Unprompted review
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Reply from Newland Chase

Thanks for the feedback. We're glad to hear you had a good experience with our service. We appreciate your business.

Rated 4 out of 5 stars

Professional and Supportive Immigration Assistance

Referred by my employer, I recently used Newland Chase for my family's UK visa extension process, and I am very pleased with the overall experience. The team, particularly Roberto Marchioro, provided professional and responsive assistance throughout the entire application journey.

From the initial consultation to the final approval, the communication was clear and timely. Roberto and his colleagues ensured that all necessary documents were submitted correctly and followed up on any pending issues with UKVI. Despite some delays caused by a backlog in the Home Office, they kept me informed and reassured me throughout the process.

One of the highlights of working with Newland Chase was their proactive approach. When my wife's priority application request was not accepted due to UKVI constraints, they quickly clarified the situation and did their best to expedite the process within the available options. Their guidance on creating a UKVI account and proving immigration status was also very helpful.

While the process took slightly longer than expected due to external factors, Newland Chase remained professional and provided all necessary support. I highly recommend their services for anyone looking for reliable immigration assistance.

February 10, 2025
Unprompted review
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Reply from Newland Chase

Thanks for the feedback. We're glad to hear you had a good experience with our service. We appreciate your business.

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