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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, highlighting their responsiveness and clear communication throughout the process. Many people found the service to be excellent and efficient, making complex visa applications much easier and less stressful. Reviewers frequently mentioned quick response times and the overall smooth experience provided by the company. However, some people were dissatisfied with the service, describing it as unprofessional and leading to significant delays and other issues. A few other people also felt that the information and advice given were not ideal, and that administrative delays contributed to time problems.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers highly recommend the service, praising its... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and clear... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the excellent communication,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sarada Veluthenveedu at CIBT visas was utterly helpful and calm. It was our organisations first time in using the service and I was pressed for time. However, Sarada was very responsive, reassurin... See more

Company replied

Rated 5 out of 5 stars

I had a technical problem which was immediately fixed by Iain Habes. He spoke to me directly on the phone, took immediate action and resolved the issue within a few hours. This related to a China Mult... See more

Company replied

Rated 5 out of 5 stars

Our Business use CIBT Visas for all our Visa needs. It was my first experience though obtaining visas for travel for work, in this case 3 people travelling to China on pretty short notice. Iain was ou... See more

Company replied

Rated 5 out of 5 stars

We have used CIBT several times for our organisation and I cannot rate the premium service enough. Iain has gone above and beyond with the most recent application. Very informative and helpful wi... See more


Company details

  1. Legal Services & Government

Written by the company

At Newland Chase, we redefine what it means to navigate global mobility. As the trusted partner to 75% of Fortune 500 companies, we offer tailored immigration and compliance solutions to tackle regulatory complexities. Our award-winning team of immigration lawyers and consultants provides the expertise and support businesses and employees need to achieve seamless global operations and long-term success.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

67 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

CIBT visas were great!

Sarada Veluthenveedu at CIBT visas was utterly helpful and calm. It was our organisations first time in using the service and I was pressed for time. However, Sarada was very responsive, reassuring and a really helpful guide in the processing cycle.

Despite our last minute submission, my colleagues received their visas ahead of their trip, and our contingency plan was not actioned.

I will continue to use their services henceforth and am truly grateful for the support received.

October 14, 2025
Unprompted review
Newland Chase logo

Reply from Newland Chase

SK, we truly appreciate your kind words about Sarada. It's an honor to help make your travel plans run smoothly.

Rated 5 out of 5 stars

Outstanding and honest service.

Outstanding and honest service.
Always available on the phone and email. And the process in the embassy was faultless - in and out in 10 minutes. Really excellent - thank you again

October 14, 2025
Unprompted review
Newland Chase logo

Reply from Newland Chase

Thanks for sharing your positive experience!

Rated 5 out of 5 stars

An excellent service

The service was excellent from the minute we submitted the visa online form. There was always someone on the other end of the line when we had a query and always dealt with promptly.

October 10, 2025
Unprompted review
Newland Chase logo

Reply from Newland Chase

Fiona, we're thrilled you had such a positive experience with us.

Rated 5 out of 5 stars

Excellent Service

CIBT have provided a quick, efficient and very professional service. I would recommend to anyone who is wanting to apply for an overseas visa.

September 29, 2025
Unprompted review
Newland Chase logo

Reply from Newland Chase

Steve, we're so glad to hear your experience was a positive one. Thank you for choosing us and sharing your feedback.

Rated 4 out of 5 stars

CIBT China Visa application process

The process was incredibly user friendly. Form on-line application completion through submission, review, acceptance, submission to the embassy, making the reservation for the in-person visit to the VISA centre, I was out within 7 minutes of arrival! Received the confirmation that my passport was dispatched for return yesterday, tracking details provided, and already this morning I can see the passport is at my local Royal Mail depot, with delivery confirmed for this morning in line with the expected return date.

A particularly useful feature was the photograph upload to the CBIT portal where immediate feedback on photo acceptability was received, avoiding any delays as experienced with the older traditional process!!

Excellent service from start to finish.

September 30, 2025
Unprompted review
Newland Chase logo

Reply from Newland Chase

Paul, we truly appreciate your kind words. It's an honor to help make your travel plans run smoothly.

Rated 5 out of 5 stars

Really good experience

Really good experience, clear instructions on what to do on arrival and very helpful throughout the process. Minimal waiting time.

September 19, 2025
Unprompted review
Newland Chase logo

Reply from Newland Chase

John, we're so glad to hear your experience was a positive one. Thank you for choosing us and sharing your feedback.

Rated 5 out of 5 stars

Super helpful staff who explained the…

Super helpful staff who explained the process and progressed each stage of my application

September 23, 2025
Unprompted review
Newland Chase logo

Reply from Newland Chase

Thanks for sharing. We're glad you found our staff to be super helpful.

Rated 5 out of 5 stars

There is prompt feedback at all points…

There is prompt feedback at all points of the process in getting a visa. I have done it independently in the past and has been onerous. With CIBT the process was straightforward and whatever CIBT said they would do is exactly what they did in the timeframe they said it would be done. This was the case even if my assigned agent was off sick.

September 23, 2025
Unprompted review
Newland Chase logo

Reply from Newland Chase

Paul, thanks for highlighting our prompt feedback and straightforward process. We're pleased we delivered exactly as promised within the timeframe.

Rated 5 out of 5 stars

Excellent Service

I had a fantastic experience working with CIBT Visas for my business entry visa to Nigeria. From the outset, my consultant Iain Habes was incredibly professional, responsive, and supportive. He kept me informed with regular updates and was always available to answer questions or clarify the process.

When there were issues with the consulate’s payment system, Iain went above and beyond to assist, keeping me reassured and doing everything possible to move things forward. As soon as the issue was resolved, he acted immediately to ensure my visa application was processed without delay.

Thanks to Iain and the CIBT team, what could have been a stressful experience was handled smoothly and efficiently. I highly recommend their services to anyone needing reliable visa support.

September 18, 2025
Unprompted review
Newland Chase logo

Reply from Newland Chase

Veru, we truly appreciate your kind words and recommendation. It's an honor to help make you travel plans run smoothly.

Rated 5 out of 5 stars

Visa for China

This was my first time using CIBT and I was thoroughly impressed. Amy Brown extremely professional, with clear, prompt, and informative communication throughout. I wouldn't hesitate to recommend their services to others.

September 16, 2025
Unprompted review
Newland Chase logo

Reply from Newland Chase

Thank you for taking the time to share your experience with Amy Brown's professional service for your China visa.

Rated 5 out of 5 stars

Great customer service experience

Our Business use CIBT Visas for all our Visa needs. It was my first experience though obtaining visas for travel for work, in this case 3 people travelling to China on pretty short notice. Iain was our advisor at CIBT and I cannot fault the service provided. Iain knows his stuff, was patient and informative with my numerous questions and ensured everything went smoothly. Iain was in regular contact with email and phone calls, which was very reassuring. Would highly recommend.

September 12, 2025
Unprompted review
Newland Chase logo

Reply from Newland Chase

Thank you for your wonderful feedback. We're delighted Iain provided exceptional support for you.

Rated 5 out of 5 stars

CIBT…amazing service

This is the second time I've used CIBT and the second time I've been very impressed.
They have helped every step of the way with my Chinese visa applications.
Extremely prompt in getting back to me, almost as if I'm their only customer.
First time round I met the Cibt rep at the Chinese embassy and felt like a vip, more recently I dropped off my passport at their offices and was greeted with smiles and professionalism.
A great service all round

September 10, 2025
Unprompted review
Newland Chase logo

Reply from Newland Chase

Thank you for your review Den! Delighted you felt like a VIP and appreciated our prompt service for your Chinese visa applications.

Rated 5 out of 5 stars

Visas made easy!

I found the experience of applying for a Visa on behalf of my manager extremely easy; the personal consultant, Iain Habes, was super helpful and his timely updates and communication were much appreciated. A very efficient service, I would highly recommend this, it really takes the stress out of the application process.

September 9, 2025
Unprompted review
Newland Chase logo

Reply from Newland Chase

Diane, thank you for the kind words and your recommendation. We look forward to serving you again the future.

Rated 5 out of 5 stars

Good experience

I was working within very tight timelines due to lots of international travel and needing my passport so I need to use the express premium service. My advisor, Laura, was very helpful explaining everything clearly and was very responsive. I really wasn't sure if I would have my passport and visa in time without it impacting one of my trips but Laura and the team came through! It is an expensive service but was necessary for my travel schedule. If travel schedules are not complicated and you are able to plan ahead, the extra cost won't be necessary. Communication throughout was excellent and I would recommend CBIT.

August 27, 2025
Unprompted review
Newland Chase logo

Reply from Newland Chase

Carolyne, we're so glad to hear your experience was a positive one. Thank you for choosing us and sharing your feedback.

Rated 5 out of 5 stars

Excellent service

My personal visa consultant Laura was excellent. From the time I put the order in she called me the same day to introduce herself and just talk me through the process as well as questions on my trip and time lines. Her email instructions were clear and concise also chasing me to ensure I provided the her the correct document after she notices an error on my part. My appointment I was met with CiBT getting my application form together and checking my passport then directed to a booth which was seamless and less than 5 mins to get a decision on my China visa there and then.
I even changed my lead time to less than 3 weeks and Laura managed to get my visa overnight couriered the day before my flight.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Super Efficient Visa Service!

Used the UK CIBT premium service to arrange for a Chinese visa. The service provided was amazingly professional, I was assigned a dedicated and highly professional visa specialist who completely took care of everything. Step by step instructions were given in order for a smooth process and daily updates were given to keep me updated of the visa process from start all the way to delivery. Would highly recommend using CIBT especially if time is the essence and you require the visa in short time.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Used CIBT to obtain our Chinese visas

Used CIBT to obtain our Chinese visas. Sharon Burrows was brilliant very helpful and kept us informed all the way. She guided me through the process and we are now ready for our trip. Thank you so much Sharon

August 18, 2025
Unprompted review

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