I placed an order on the 25/11/23 and had no update of when it would be delivered so contacted customer service via email. on 04/12/23 i was informed via email they were extremely busy due to black fr... See more
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Items with lots of damages, contacted seller, been advised to email, however I received no response. Very poor service. Items are listed as nearly new with few scratches, but those I bought are smashe... See more
Company replied
We were looking at a Bosch dishwasher but couldn't get the one we wanted for love nor money. New Life had our model as 'nearly new' for best part of £100 less than new so decided to take a punt and... See more
Company replied
This was really a smooth delivery, I was kept informed all through the journey from ordering to delivery. The really great thing was that I was contacted via phone just half hour before the plann... See more
Company replied
Company details
About Newlifeappliances
Information provided by various external sources
Enjoy top branded Appliances at a fraction of the cost. We aim to lower the amount of appliance waste that goes to landfill as well as saving you money along the way!
Great for the planet! Great for your wallet!
At NewLife Appliances, we do our utmost to ensure that our customers are happy with the products they receive, the price they paid and the service they experience from the team.
Our Products
New Appliances
We are now able to offer you new appliances, still in the retail box for a great saving on other retailer's prices!Graded Appliances
Our ‘new & unused’ appliances are uniquely graded. As such, they are listed individually with a unique condition description and include photos specific to that particular item. In our listings, we indicate general cosmetic damages across these units because they come into us without packaging, transit through the workshop, valet, photography and the sales bay all without packaging. Therefore, although new and unused, they won’t look fresh off the manufacturers’ production line and may have minor marks that don’t show up in the photographs. Any specific dents, marks or scuffs will be described in the listing conditions and visible in the photographs. It’s because of these general non-specific and/or specific marks, dents or scuffs that NewLife Appliances is able to offer such great prices on such a range of great products. All appliances are tested so washing machines and dishwashers may contain residual water within the pipes from the wet test phase. Original instruction manuals aren’t something that travel with graded products, so your new appliance may not have one. However, these can be downloaded free of charge from the internet by searching under the product model number.Refurbished or (as we like to call them), Rejuvenated Appliances
At our core, we are keeping ‘thrown away white goods’ out of landfill and offering customers genuinely great prices on genuinely great products that still have plenty of life left in them. Call them what you will... ‘Second hand’...’Upcycled’... ‘Preloved’, we pride ourselves on doing the right thing by putting the best of these items back onto the market for a ‘NewLife’! When a re-use machine comes into our workshop we don’t have any information on its history, so we can’t be certain how old it is or what, if anything was wrong. What we can tell you is that every machine that passes through the NewLife workshop is PAT tested to ensure it is electrically safe, function tested by qualified engineers to make sure all the buttons & function work, and then valeted to ensure the machine looks and feels its absolute best both inside and out. Total reassurance on your rejuvenated appliance.Contact info
Spittlegate Level, Grantham, Lincolnshire, NG31 7UH, Grantham
- 0300 303 8280
- care@newlifeappliances.co.uk
- newlifeappliances.co.uk
3.5
Average
390 reviews
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Excellent
Great product, even better that it’s recycled and not another brand new one being manufactured - would use again & recommend :)
January 11, 2022
Reply from Newlifeappliances
Dear Neil Joslin,
Thank you for taking the time to write this review and we are glad that you are happy with our business model of re-using/recycling the appliance instead of ending up in landfills.
We would be happy to help you again in future.
We appreciate your feddback.
Reply from Newlifeappliances
Dear Mr. David Whiteside,
Thank you for taking the time to write this 5 stars review. We are glad that the delivery was on time and the crew checked the contents and made sure that there was no damage on your product.
We appreciate your feedback.
The item is amazing but
The item is amazing. Only it would have been nice to have some installation instructions and check by a professions that the item had nothing missing
December 27, 2021
Reply from Newlifeappliances
Dear Federica Matafora,
Thank you for taking the time to write this review. We sincerely apologise as to why there were no fitting instructions in the packaging. But as you will appreciate we depend on the manufacturers to include these instructions.
Again, we sincerely apologise for any inconvenience caused.
We received and item with large dent in…
After initial frustration the service has been first class!
December 24, 2021
Be careful when buying from this company
Be careful when buying from this company. They sell ‘Used’ products as well as Graded Appliances. I tried in vain to contact them before purchasing a fridge to reassure myself. I am fully aware that Graded appliances have scratches and dents on them and when I have purchased from other companies,I have received a phone call to advise me what damage is on the item.
The fridge I was buying was in very short supply throughout the country so I did order. When it arrived I was very annoyed to see that it was Used! There were spillages of milk inside and it was badly scratched.
I have to say that their customer service after I had bought it was good but this whole situation could have been avoided if they had responded to my phone calls and on line requests before purchase.
December 22, 2021
Reply from Newlifeappliances
Dear Jean W,
Thank you for your time to write this review. As communicated via email we do specify all our Graded products as: GRADE B - May contain several minor to moderate imperfections, such as scratches, marks and dents. Items can be deemed as 28 day returns, exit stock or unused in appearance. Imperfections stated and/or photographed at listing give a fair indication of the items condition.
However our quality department failed to see and clean any imperfections before dispatching for which we sincerely apologise for this.
Thank you
Excellent service
Small door hinge plastic part was missing from sealed pack however customer service response was excellent and part ordered and forwarded free of charge straight away.
December 19, 2021
Reply from Newlifeappliances
Dear Gary,
Thank you for taking the time to write this 5 stars review. We apologise for the missing plastic brackets but glad we got it ordered and you have now installed the fridge freezer and happy with your purchase.
We appreciate your feedback.
Wine cooler
Honest down to earth people to deal with,any problems,dealt with quickly and resolved,genuine company great product,wasnt needing the item quickly,but was happy to receive it.
December 18, 2021
Reply from Newlifeappliances
Dear Sir,
Thank you for taking the time to write this 5 stars review. We are glad that you were happy with our service and the quick delivery too. We look forward of any help in future.
We appreciate your feedback.
A seamless, faultless delivery.
This was really a smooth delivery, I was kept informed all through the journey from ordering to delivery.
The really great thing was that I was contacted via phone just half hour before the planned delivery, this just made the experience all that much more comfortable as our entrance point is different from our address.
The two gentlemen who delivered the item made it just seemless.
Really great job done.
Thank You.
Ray from Derby
December 10, 2021
Reply from Newlifeappliances
Dear Ray,
Thank you for taking the time to write this 5 stars review. We are glad that you were happy with your order and the communication from us and from the delivery company. We will pass on your comments to the delivery team too.
We appreciate your feedback.
Spot on deal and service
Had arranged to be view a dishwasher at New life site as I only live 2 miles away. They were very helpful more so than your usual high street retailer, After unpacking had a small issue not New life fault but they sorted it out for me in minutes. Thank you Newlife for a very good deal and very good service.
November 22, 2021
Unprompted review
Reply from Newlifeappliances
Dear Mr. Geoff Bates,
Thank you for taking the time to write this 5 stars review. We really appreciate your kind words about our service and so glad that you were happy with the purchase.
All the best.
quality at a bargain price
quality at a bargain price and well informed speedy delivery
November 14, 2021
Reply from Newlifeappliances
Dear Stephen,
Thank you for taking the time to write this 5 stars review.
We are glad that you are happy with our service, price and the delivery service.
We appreciate your feedback.
Very reliable and competitively priced.
Very reliable and competitively priced.
Will be using again.
THANKYOU.
November 11, 2021
Reply from Newlifeappliances
Dear Mike King,
Thank you for taking the time to write this 5 stars review. We are glad that you are happy with our service and the price offered. We look forward of any help in future.
We appreciate your feedback.
Best price for the brand on the internet
Best price for the brand I wanted on the internet. Goods arrived when expected. I had a query regarding the operators manual but after a phone call which was answered quickly the manual was emailed over within an hour. Great service I would use again.
November 3, 2021
Reply from Newlifeappliances
Dear Nick,
Thank you for taking the time to write this 5 stars review. We are glad that you were happy with the price and service you received.
We look forward to be of any help in future.
We appreciate your feedback.
Samsung washing machine
Our Samsung washing machine's price was £100 off high street shops price. Only with minor cosmetic scratches on the sides (not visible when under worktop)
It's brand new and it was delivered to us after 3 working days.
October 25, 2021
Reply from Newlifeappliances
Dear Sonia,
Thank you for taking the time to write this 5 stars review. We are glad that all went well with the transaction and delivery was quick too.
We appreciate your feedback.
Reply from Newlifeappliances
Dear Mr. P Abeles,
Thank you for taking the time to write this 5 stars review.
We are glad that you are happy with our overall service.
We appreciate your feedback.
Purchased a Samsung American style…
Purchased a Samsung American style fridge freezer and very pleased with the product no visible marks as described and delivery within a few days so happy days. Even asked about taking away the old appliance so they sent an invoice later and only cost £20.
October 22, 2021
Reply from Newlifeappliances
Dear John Kelly,
Thank you for taking the time to write this review. We are glad that you are pleased with the product and the overall service from us and of the delivery team too.
We appreciate your feedback.
Heat PumpTumble Dryer
I bought a Tumble Dryer from New-Life appliances which unfortunately developed a problem that couldnt be rectified. Customer service could not have been more responsive and helpful. They collected the machine and gave a full refund without hesitation. Support was there even in the evening.
October 19, 2021
Unprompted review
Reply from Newlifeappliances
Dear Mark Trolan,
Thank you for taking the time to write this review. We sincerely apologise for the fault on the tumble dryer which could not be fixed hence a full refund was given.
We are glad that our customer service was to your expectation.
We appreciate your feedback.
Made order
Made order, paid then a few days later received a refund, no email or any correspondence to explain.
October 11, 2021
Reply from Newlifeappliances
Dear Sophie,
Thank you for the review. However, an email was sent on Friday 1 October 2021 (please see below), explaining as to why we had to cancel the order and refund you. Kindly check with the person who actually bought and provided her email address. We sincerely apologise for the accident that caused damage to the cooker.
Dear Michelle, (Friday 1 October 2021, order 1900006174)
Thank you for your order with us.
I am sorry to email you this but our driver had an accident this morning whilst loading all the orders to go to our delivery company and accidently he dropped the cooker you bought from us and the glass from the oven doors are now completely smashed.
Unfortunately I will need to cancel the order and have refunded you in full as we do not have a replacement cooker in stock. We are due for another delivery on Monday of some appliances and if we get another cooker I shall let you know via email and offer you if you wish.
Please accept my sincere apologies for this accident and for any inconvenience this may cause.
Thank you
Disaster handled well
I purchased a virtually impossible to find Miele oven, now discontinued, to replace a broken one, so that I wouldn't have to replace the matching combi oven as well. It all started well: everything proceeded quickly and efficiently, and I was kept informed on a daily basis of the delivery. I received a phone call on the morning of the delivery, and the oven arrived precisely on time. However, as they were manoeuvring the oven off the van, the driver said that it was broken. It wasn't just damaged; the glass door had been shattered and the protective blanket was full of broken glass. They left it on the van and photographed it without unpacking it. Newlife was profusely apologetic, and the full refund was received within 48 hours. However, for the oven to have been so badly damaged means that there is a grossly negligent party somewhere in the chain.
October 11, 2021
Reply from Newlifeappliances
Dear Helen Bales,
Thank you for taking the time to write this review. We sincerely apologise for the damage caused to your oven. This is being investigated by the delivery company as where this got damaged as we had packed it really well with blankets and thick bubble wrap.
We appreciate your feedback and again apologise for the inconvenience caused.
Extremely good service
Extremely good service - excellent communication and we were able to reschedule without any issues.
October 8, 2021
Reply from Newlifeappliances
Dear Customer,
Thank you for your 5 stars review. We are glad that you were happy with our overall service and communication and that too of our delivery service.
We appreciate your feedback.
My husband bought me a machine washing…
My husband bought me a machine washing sometime back in March and very disappointed with the machine when it came it would make some much noise that the neighbors were not happy with the noise to make matter worse it stopped working within a month my husband reported that it stopped working that time in March but they company turn around saying to get another machine which we had to top up to get a good one but we couldn’t afford to top up at that moment so we asked for a refund but they were ignoring the email my husband sent till now we are stuck with that washing machine which is not working and I have to use the laundry service which I find is not fair at all all we just want is our refund back so we can get a better washing machine please very disappointed with this company
October 5, 2021
Unprompted review
Reply from Newlifeappliances
Thank you for taking the time to write this review. However I would like to point out some facts about your purchase from us.
Your husband bought the washer dryer from us on 28 February and on 26 April you complained that the washer dryer was making noises. We assumed it must be the bearings that have worn out as this was a previously refurbished model you bought.
We offered your husband to choose another available model from our website as we did not have the exact model to exchange. It took you further 3 months to come back to us as your email dated 13 September 2021 that there is nothing on our website that can replace the washer dryer.
As promised we shall refund your husband in full after we have collected the appliance but he keeps on demanding that he wants the refund before the appliance is collected. This is not something we or any other retailer will do.
We do however sincerely apologise for this faulty machine, but this machine is not a hazard as described by your husband as we have asked a full report from him and his electrician but we have had nothing so far.
The appliance is scheduled to be picked up on Friday 8/10/21 and he shall have a full refund once the appliance is collected.
Thank you and wishing you all the best.
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