I placed an order on the 25/11/23 and had no update of when it would be delivered so contacted customer service via email. on 04/12/23 i was informed via email they were extremely busy due to black fr... See more
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Items with lots of damages, contacted seller, been advised to email, however I received no response. Very poor service. Items are listed as nearly new with few scratches, but those I bought are smashe... See more
Company replied
We were looking at a Bosch dishwasher but couldn't get the one we wanted for love nor money. New Life had our model as 'nearly new' for best part of £100 less than new so decided to take a punt and... See more
Company replied
This was really a smooth delivery, I was kept informed all through the journey from ordering to delivery. The really great thing was that I was contacted via phone just half hour before the plann... See more
Company replied
Company details
About Newlifeappliances
Information provided by various external sources
Enjoy top branded Appliances at a fraction of the cost. We aim to lower the amount of appliance waste that goes to landfill as well as saving you money along the way!
Great for the planet! Great for your wallet!
At NewLife Appliances, we do our utmost to ensure that our customers are happy with the products they receive, the price they paid and the service they experience from the team.
Our Products
New Appliances
We are now able to offer you new appliances, still in the retail box for a great saving on other retailer's prices!Graded Appliances
Our ‘new & unused’ appliances are uniquely graded. As such, they are listed individually with a unique condition description and include photos specific to that particular item. In our listings, we indicate general cosmetic damages across these units because they come into us without packaging, transit through the workshop, valet, photography and the sales bay all without packaging. Therefore, although new and unused, they won’t look fresh off the manufacturers’ production line and may have minor marks that don’t show up in the photographs. Any specific dents, marks or scuffs will be described in the listing conditions and visible in the photographs. It’s because of these general non-specific and/or specific marks, dents or scuffs that NewLife Appliances is able to offer such great prices on such a range of great products. All appliances are tested so washing machines and dishwashers may contain residual water within the pipes from the wet test phase. Original instruction manuals aren’t something that travel with graded products, so your new appliance may not have one. However, these can be downloaded free of charge from the internet by searching under the product model number.Refurbished or (as we like to call them), Rejuvenated Appliances
At our core, we are keeping ‘thrown away white goods’ out of landfill and offering customers genuinely great prices on genuinely great products that still have plenty of life left in them. Call them what you will... ‘Second hand’...’Upcycled’... ‘Preloved’, we pride ourselves on doing the right thing by putting the best of these items back onto the market for a ‘NewLife’! When a re-use machine comes into our workshop we don’t have any information on its history, so we can’t be certain how old it is or what, if anything was wrong. What we can tell you is that every machine that passes through the NewLife workshop is PAT tested to ensure it is electrically safe, function tested by qualified engineers to make sure all the buttons & function work, and then valeted to ensure the machine looks and feels its absolute best both inside and out. Total reassurance on your rejuvenated appliance.Contact info
Spittlegate Level, Grantham, Lincolnshire, NG31 7UH, Grantham
- 0300 303 8280
- care@newlifeappliances.co.uk
- newlifeappliances.co.uk
3.5
Average
390 reviews
No recent history of asking for reviews
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I bought a Hoover refurbished machine…
I bought a Hoover refurbished machine sometime in March 2021,the product would vibrate the whole house and my neighbours complained and have since stopped using the washing machine in April 2021 after it failed to complete a wash, I reported the matter to Newlifeappliances who have been reluctant to swap the machine for a good one, they are refusing to pay my refund to day,,I will never recommend anyone to deal with them coz they are very unprofessional and their machine has been condemned by the electrician that it failed the test making it a fire hazard ,I have demanded my money in vain and there’s my kids laundry stuck in there having moulds ,we have been paying for laundrette last 5 months and I can’t cope anymore,I just need my refund for now PLEASE
October 5, 2021
Unprompted review
Reply from Newlifeappliances
Dear Raymond Murove,
Thank you for taking the time to write this review. However I would like to point out some facts about your purchase from us.
You bought the washer dryer from us on 28 February and on 26 April you complained that the washer dryer was making noises. We assumed it must be the bearings that have worn out as this was a previously refurbished model you bought.
We offered you to choose another available model from our website as we did not have the exact model to exchange. It took you further 3 months to come back to us as your email dated 13 September 2021 that there is nothing on our website that can replace the washer dryer.
As promised we shall refund you in full after we have collected the appliance but you keep on demanding that you want the refund before the appliance is collected. This is not something we or any other retailer will do.
We do however sincerely apologise for this faulty machine, but this machine is not a hazard as described by you as we have asked a full report from you and your electrician but we have had nothing so far.
The appliance is scheduled to be picked up on Friday 8/10/21 and you shall have a full refund once the appliance is collected.
Thank you and wishing you all the best.
Reply from Newlifeappliances
Dear Frank Cronin,
Thank you for taking the time to write this 5 stars review. We are happy that all went well with your transaction and delivery of your appliance.
We appreciate your feedback.
I’m unspeakably great full to Mayur
I’m unspeakably great full to Mayur! Amazing customer service, extremely helpful!!! Great experience!
September 22, 2021
Reply from Newlifeappliances
Dear Customer,
Thank you very much for taking the time to write this 5 stars review. We are glad that you were happy with our customer service and we will definitely pass on your comments to Mayur.
We look forward of helping you in future.
We appreciate your feedback.
Good service
Good service, only minor issue was the overall delivery time was quite long
September 21, 2021
Reply from Newlifeappliances
Dear Neil,
Thank you for taking the time to write this 4 stars review. We are glad that you were happy with our service and sincerely apologise for the minor issue on the delivery. We do aim to deliver all our products within 3 -5 working days, also in this case we did deliver within the 5 working days promise, as the order was placed on Thursday 9 September and delivered on Thursday 16 September (excluding weekend).
We appreciate your feedback and will aim to work closer with our delivery company.
New life appliance
New life appliance
Very helpful in clarifying details, and when delivery would be based upon placing order, that followed to be true and delivery company spot on.
Be interested to see what other products are sold
First class - not tied up all day waiting for the delivery.
September 19, 2021
Reply from Newlifeappliances
Dear Mervin Powel,
Thank you taking the time to write this review. We are glad that you were happy with our overall service and communication regarding delivery.
We would look forward of any help in future.
We appreciate your feedback.
So far so good
The order and delivery was smooth. The appliance so far has worked well and came as sold. Really happy and hope we remain so.
September 6, 2021
Reply from Newlifeappliances
Dear Alan Jay,
Thank you for taking the time to write this 5 stars review and really glad that all went well with your purchase and delivery too. All our products are fully tested and also electrically (PAT) tested for safety and comes with full 12 months parts and labour warranty.
We appreciate your feedback.
Good service
My order arrived within 4 days. I was made aware by a confirmation emails about the date and time of its arrival. On the day, I wa sent a text saying it’s a bit late due to traffic.
Happy with product. Good service
August 29, 2021
Reply from Newlifeappliances
Dear Muryum,
Thank you for taking the time to write this 4 stars review. We are glad that you were happy with the ordering and our quick delivery. Also happy to read that you are happy with the product and our overall delivery service too.
We appreciate your feedback.
Thoroughly recommend them
I would use this company again. I was dealt with in a polite and courteous manner by Mayur. Unfortunately my oven was delivered damaged but this was dealt with quickly with the repair carried out by the manufacturers
To my complete satisfaction.
I would thoroughly recommend them.
August 18, 2021
Unprompted review
Reply from Newlifeappliances
Dear Jean Ruffell,
Thank you for taking the time to write this 5 stars review. We are glad that you were happy with our customer service and will pass on your comments to Mayur. Also really happy that the oven got all repaired and is in good working order. We look forward to help you in future.
We appreciate your feedback.
A great washing machine at a reasonable…
A great washing machine at a reasonable and honest price
August 9, 2021
Reply from Newlifeappliances
Dear Jane Maw,
Thank you for taking the time to write this 5 stars review. We are glad that you are happy with your purchase and the price.
WE appreciate your feedback
Excellent service from start to…
Excellent service from start to finish..product exactly as described...definitely will use again and highly recommend
August 3, 2021
Reply from Newlifeappliances
Dear Dawn Aldridge,
Thank you for taking the time to write this 5 stars review. We are really glad to read that the service provided was excellent and you like the product too. We look forward to be of any help in future.
We appreciate your feedback.
V Poor customer service
August 2, 2021
Reply from Newlifeappliances
Dear Jordan Ruddick,
Thank you for your review. However, we cancelled your order as you thought and called our company a "scam" website and when we questioned you regarding the delivery address you wouldn't give us a clear answer and hence we cancelled and refunded you in full. Clearly we did not feel right about the transaction and we took advise from PayPal too.
Thank you
From ordering to delivering absolutely…
From ordering to delivering absolutely no problems and my fridge freezer is working well.
July 29, 2021
Reply from Newlifeappliances
Dear C Junor,
Thank you for taking the time to write this 5 stars review. We are really glad the whole transaction was seamless and you are happy with your purchase.
We appreciate your feedback.
the item despatched was damaged
the item despatched was damaged, after a phone call, it was then collected and
returned to your wharehose. the service was very quickly resolved.
At this time I am awaiting a refund.
July 27, 2021
Reply from Newlifeappliances
Dear Mr. Saunders,
Thank you taking the time to write this review. We do apologise for the damage but glad that you are happy with our quick and efficient service.
We appreciate your feedback.
Ordered Monday, arrived Wednesday
Ordered Monday, arrived Wednesday. No fuss , no problems. Excellent to deal with.
July 26, 2021
Reply from Newlifeappliances
Dear Tony Whitehead,
Thank you for taking the time to write this 5 stars review and really glad that you were happy with our quick and efficient ordering and delivery service.
We appreciate your feedback.
Very pleased thanks
July 25, 2021
Reply from Newlifeappliances
Dear John,
Thank you for taking the time to write this 5 stars review. We are glad that you are pleased with our overall service.
We appreciate your feedback.
Excellent customer service
Excellent customer service, especially from Mitch. Fast and efficient delivery service. Would definitely purchase from them again.
July 22, 2021
Reply from Newlifeappliances
Dear EB IIkley,
Thank you for your 4 stars review and we are glad that you were happy with our service and our fast and efficient delivery service too. We will definitely pass your comments to Mitch and we look forward to be of any service in future.
We appreciate your feedback.
Delivery faster than expected
Delivery faster than expected. In spite of the heat the van arrived exactly at the time that was provided over the phone on the day before and the drivers offered to take the packaging away.
The Grundig fridge-freezer works very well. Currently 30 degrees C in the house and it is quietly doing its job. Practical internal layout. Everything looks and feels solid. Fits precisely into the space of its predecessor (a Neff) although the outer kitchen cabinet doors needed a bit of tweaking. Can't be avoided unless you replace like-for-like, I suppose.
The Grundig was advertised as a 'Grade B' and thus ca. £100 less than usual. However, apart from a very small dent at the bottom right hand corner - which is invisible in this built-in appliance - I was unable to find any scratches or blemishes so it is practically Grade A.
July 21, 2021
Reply from Newlifeappliances
Dear Peter,
Thank you for taking the time to write this in depth 5 stars review. We are glad that you are happy with your purchase and that too of our delivery service.
We appreciate your feedback.
Reply from Newlifeappliances
Dear Reuben Jenkins,
Thank you for taking the time to write this 5 stars review and really glad that you were happy with our service and we look forward to your next purchase.
We appreciate your feedback.
I bought a refridgerator from this…
I bought a refridgerator from this company Which was a Miele so blue chip
Unfortunately the company chose to permit an amateur outfit, Furdeco Delivery plc to deliver it
One disaster after another before I reluctantly cancelled the order
July 18, 2021
Reply from Newlifeappliances
Dear K D Hewlett,
Thank you for taking the time to write this 5 stars review in spite of the negative experience you received from our delivery company. We have spoken to them and they have acknowledged their mistake and sincerely apologise.
We do appreciate your feedback.
A good deal due to the fridge having a…
A good deal due to the fridge having a couple of advertised imperfections. Communicated excellently throughout the process and delivered on time.
July 17, 2021
Reply from Newlifeappliances
Dear Alex,
Thank you for taking the time to write this 5 stars review. We are glad that you are happy with your purchase in spite of the advertised imperfections and the communication from our service department was great too.
We appreciate your feedback.
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