I placed an order on the 25/11/23 and had no update of when it would be delivered so contacted customer service via email. on 04/12/23 i was informed via email they were extremely busy due to black fr... See more
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Items with lots of damages, contacted seller, been advised to email, however I received no response. Very poor service. Items are listed as nearly new with few scratches, but those I bought are smashe... See more
Company replied
We were looking at a Bosch dishwasher but couldn't get the one we wanted for love nor money. New Life had our model as 'nearly new' for best part of £100 less than new so decided to take a punt and... See more
Company replied
This was really a smooth delivery, I was kept informed all through the journey from ordering to delivery. The really great thing was that I was contacted via phone just half hour before the plann... See more
Company replied
Company details
About Newlifeappliances
Information provided by various external sources
Enjoy top branded Appliances at a fraction of the cost. We aim to lower the amount of appliance waste that goes to landfill as well as saving you money along the way!
Great for the planet! Great for your wallet!
At NewLife Appliances, we do our utmost to ensure that our customers are happy with the products they receive, the price they paid and the service they experience from the team.
Our Products
New Appliances
We are now able to offer you new appliances, still in the retail box for a great saving on other retailer's prices!Graded Appliances
Our ‘new & unused’ appliances are uniquely graded. As such, they are listed individually with a unique condition description and include photos specific to that particular item. In our listings, we indicate general cosmetic damages across these units because they come into us without packaging, transit through the workshop, valet, photography and the sales bay all without packaging. Therefore, although new and unused, they won’t look fresh off the manufacturers’ production line and may have minor marks that don’t show up in the photographs. Any specific dents, marks or scuffs will be described in the listing conditions and visible in the photographs. It’s because of these general non-specific and/or specific marks, dents or scuffs that NewLife Appliances is able to offer such great prices on such a range of great products. All appliances are tested so washing machines and dishwashers may contain residual water within the pipes from the wet test phase. Original instruction manuals aren’t something that travel with graded products, so your new appliance may not have one. However, these can be downloaded free of charge from the internet by searching under the product model number.Refurbished or (as we like to call them), Rejuvenated Appliances
At our core, we are keeping ‘thrown away white goods’ out of landfill and offering customers genuinely great prices on genuinely great products that still have plenty of life left in them. Call them what you will... ‘Second hand’...’Upcycled’... ‘Preloved’, we pride ourselves on doing the right thing by putting the best of these items back onto the market for a ‘NewLife’! When a re-use machine comes into our workshop we don’t have any information on its history, so we can’t be certain how old it is or what, if anything was wrong. What we can tell you is that every machine that passes through the NewLife workshop is PAT tested to ensure it is electrically safe, function tested by qualified engineers to make sure all the buttons & function work, and then valeted to ensure the machine looks and feels its absolute best both inside and out. Total reassurance on your rejuvenated appliance.Contact info
Spittlegate Level, Grantham, Lincolnshire, NG31 7UH, Grantham
- 0300 303 8280
- care@newlifeappliances.co.uk
- newlifeappliances.co.uk
3.5
Average
390 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent friendly service
Excellent friendly service, arrived on time, very reasonable price, would definitely use Newlife again.
July 16, 2021
Reply from Newlifeappliances
Dear Nigel Bloor,
Thank you for taking the time to write this 5 stars review and glad that you are happy with your purchase, price and the service offered. We look forward to your next purchase.
We appreciate your feedback.
Very pleased with both appliance and…
Very pleased with both appliance and also delivery
July 16, 2021
We were not sure about this company as…
We were not sure about this company as there were contrasting reviews.
Luckily, it came and is what was described. The communication was slower than other companies which did make me worry but all of a sudden it was out for delivery and came.
The delivery men were late and well after their allocated slot (3pm-6pm) which was 7.15pm but either way we were delighted it came.
It is in and working fine. It was really clean bar a pack of cheese left in the door that luckily wasn’t smelly.
July 14, 2021
Reply from Newlifeappliances
Dear Rich Ryan-Youett,
Thank you for your 5 stars review. I sincerely apologise for slow communication regarding your order, this must have been overlooked by our customer service team. Apologies again for the delivery crew arriving later than the estimated time. We are glad that you are happy with your purchase and all is working fine but it is a mystery where the clean bar of cheese came from.
We appreciate your feedback.
Easy
Easy, arrived on time, polite people to deal with. I got in a muddle to start with but they couldn't have been more helpful.
July 12, 2021
Reply from Newlifeappliances
Dear Lorraine Marchant,
Thank you for taking the time to write this 5 stars review. We are glad that we could help you and you were happy with your purchase, customer service and the delivery was on time too.
We appreciate your feedback.
Microwave arrived as promised delivery…
Microwave arrived as promised delivery to my kitchen and crew checked it before leaving.
July 11, 2021
Reply from Newlifeappliances
Dear Patrick,
Thank you for taking the time to write this 5 stars review and we are really glad that you were happy with the overall service, your purchase and that too ou oyr delivery crew.
We appreciate your review.
Very effecient service with good…
Very effecient service with good comminicatiin regarding delivery.
July 10, 2021
Reply from Newlifeappliances
Dear Mr. Burton,
Thank you for taking the time time to write this 5 stars review and really glad that you were happy with our service and of the delivery service too.
We appreciate your feedback.
Misleading listings - look out!
The name might say New but check the small details hidden away you will find these are not New but damaged stock. If the listing said ‘Damaged Stock’ I would checked the small print for the item. VERY MISLEADING.
July 9, 2021
Reply from Newlifeappliances
Dear Marc Pearce,
Thank you for taking the time to write this review. However, I would like to point out that our website and none of the wordings are misleading to anyone. Our website does state "New Graded and Refurbished Products" and its been a core of our business to reuse and rejuvenate products to avoid filling up the landfill. The Bosch dishwasher you bought was clearly marked as "Grade B" with imperfections listed and photographed. All our graded appliances are uniquely assessed and as such, they are listed individually with a unique condition description and include photos specific to that particular item. Any specific dents, marks or scuffs will be described in the listing conditions and visible in the photographs. We also showed the dent on the bottom right of the dishwasher. We never have used "small print" as you have suggested, everything was clear.
Great service from start to finish
Great service from start to finish. Fast and efficient. Really friendly and helpful. I bought two pairs of urbanista headphones New York and my word they are insane. Brand new in all its packaging. Faultless. Definitely recommend
July 9, 2021
Unprompted review
Reply from Newlifeappliances
Dear Charlotte,
Thank you for taking the time to write this 5 stars review regarding the headphones you purchased along with our customers service. We are glad that you are happy with your purchase and also thank you for recommending these headphones.
We appreciate your feedback
Very pleased with Grundig tumble dryer
Very pleased with Grundig tumble dryer. Only complaint is that there were not the normal accessories/ extra filter or instructions included
July 7, 2021
Reply from Newlifeappliances
Dear Sally,
Thank you for taking the time to give us a 4 stars review. We do apologise for the missing accessories but we do mention on our website that certain accessories and certainly the instructions manual will be missing as any Graded or Ex-Display products do not come with it. The manual can be downloaded from the manufacturers website for free. We will send you the link.
We do appreciate your feedback.
Received an excellent service fast…
Received an excellent service fast delivery would recommend the company very nice staff i spoke to on the phone very helpful and very impressed Thank You will use your company again.
July 6, 2021
Reply from Newlifeappliances
Dear Mr. Stephen Dedman,
Thank you for taking the time to write this 5 stars review. We are glad that you were impressed by our friendly customer service team and the speedy delivery of your appliance. We look forward to help you with anything in future.
We appreciate your feedback.
Bosch fridge- freezer
Delivary was prompt fridge was as description fitted and working fine
Very happy with purchase
July 6, 2021
Reply from Newlifeappliances
Dear Marc Newman,
Thank you for taking the time to give us a 5 stars review and we glad that you are happy with your purchase and the prompt delivery.
We appreciate your feedback
excellent customer service
July 4, 2021
Reply from Newlifeappliances
Dear Julie,
Thank you for taking the time to write this 5 stars review and we are glad that you were happy with our overall customer service and we hope we can be of any help in future.
We appreciate your feedback.
Quick efficient ordering and delivery
Quick efficient ordering and delivery. So far looks like a cute little freezer
June 27, 2021
Reply from Newlifeappliances
Dear David Crampton-Bardon,
Thank you for taking the time to give us a 5 stars feedback.
We are glad that you were happy with your purchase and our overall service.
We appreciate your feedback.
Reply from Newlifeappliances
Dear Daniel Green,
Thank you for taking the time to write this stars review and we are glad you were happy with the product and the overall service.
We appreciate your feedback
Good service
Very satisfied with service, I ordered used washing/dryer and it was not working. (Might be damaged in transit) All was resolved in no time, I got replacement what was £ 50.00 more that my original purchase and was delivered for no extra cost!
May 31, 2021
Reply from Newlifeappliances
Dear Vita Kalnina,
Thank you for taking the time to write this 5 stars review. I am glad that you are happy with the replacement washer dryer and apologies for the faulty one.
We appreciate your feedback.
Good service arrived on time
May 9, 2021
Reply from Newlifeappliances
Dear CLCooper,
Thank you for taking the time to write this review and awarding us a 4 stars service and timely delivery to you.
We appreciate your feedback.
Excellent
I have purchased various items from NewLife Appliances and they have all been great products at excellent prices.
Of course sometimes there are glitches and you get the measure of a business's DNA when they deal with glitches.
NewLife Appliances are outstanding and have great customer service in their DNA. I particularly want to commend Mayur who goes out of his way to be accessible and do the right thing.
I'm a fan.
May 9, 2021
Unprompted review
Reply from Newlifeappliances
Dear Customer,
Many thanks for taking time to write this 5 stars review regarding our company and the service we provide. We will definitely pass on your kind words about Mayur who shall be very pleased and will continue to provide an excellent customer service.
We do appreciate all your purchases from us and will look forward to be of any service in future.
Thank you so much
5 stars for excellent product
Excellent product, price and services. I will be a returning customer :-)
May 2, 2021
Reply from Newlifeappliances
Dear HVR,
Thank you for taking the time to give us a 5 stars review and we are glad that you were happy with the product, price and overall service. We look forward to be of any help in future.
We appreciate your feedback.
Very efficient service
April 29, 2021
Reply from Newlifeappliances
Dear Mr. Nuttall,
Thank you for your 5 stars review and we are glad that you were happy with our overall service.
We appreciate your feedback
Neff built-in oven
Excellent service, very happy with my oven, quick delivery and excellent and friendly customer service
April 26, 2021
Reply from Newlifeappliances
Dear Ms. Edyta,
Thank for taking the time to give us a 5 stars review. We are glad that after some technical issues, you managed to get the oven working and appreciate your help with this.
Thank you
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