I placed an order on the 25/11/23 and had no update of when it would be delivered so contacted customer service via email. on 04/12/23 i was informed via email they were extremely busy due to black fr... See more
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Items with lots of damages, contacted seller, been advised to email, however I received no response. Very poor service. Items are listed as nearly new with few scratches, but those I bought are smashe... See more
Company replied
We were looking at a Bosch dishwasher but couldn't get the one we wanted for love nor money. New Life had our model as 'nearly new' for best part of £100 less than new so decided to take a punt and... See more
Company replied
This was really a smooth delivery, I was kept informed all through the journey from ordering to delivery. The really great thing was that I was contacted via phone just half hour before the plann... See more
Company replied
Company details
About Newlifeappliances
Information provided by various external sources
Enjoy top branded Appliances at a fraction of the cost. We aim to lower the amount of appliance waste that goes to landfill as well as saving you money along the way!
Great for the planet! Great for your wallet!
At NewLife Appliances, we do our utmost to ensure that our customers are happy with the products they receive, the price they paid and the service they experience from the team.
Our Products
New Appliances
We are now able to offer you new appliances, still in the retail box for a great saving on other retailer's prices!Graded Appliances
Our ‘new & unused’ appliances are uniquely graded. As such, they are listed individually with a unique condition description and include photos specific to that particular item. In our listings, we indicate general cosmetic damages across these units because they come into us without packaging, transit through the workshop, valet, photography and the sales bay all without packaging. Therefore, although new and unused, they won’t look fresh off the manufacturers’ production line and may have minor marks that don’t show up in the photographs. Any specific dents, marks or scuffs will be described in the listing conditions and visible in the photographs. It’s because of these general non-specific and/or specific marks, dents or scuffs that NewLife Appliances is able to offer such great prices on such a range of great products. All appliances are tested so washing machines and dishwashers may contain residual water within the pipes from the wet test phase. Original instruction manuals aren’t something that travel with graded products, so your new appliance may not have one. However, these can be downloaded free of charge from the internet by searching under the product model number.Refurbished or (as we like to call them), Rejuvenated Appliances
At our core, we are keeping ‘thrown away white goods’ out of landfill and offering customers genuinely great prices on genuinely great products that still have plenty of life left in them. Call them what you will... ‘Second hand’...’Upcycled’... ‘Preloved’, we pride ourselves on doing the right thing by putting the best of these items back onto the market for a ‘NewLife’! When a re-use machine comes into our workshop we don’t have any information on its history, so we can’t be certain how old it is or what, if anything was wrong. What we can tell you is that every machine that passes through the NewLife workshop is PAT tested to ensure it is electrically safe, function tested by qualified engineers to make sure all the buttons & function work, and then valeted to ensure the machine looks and feels its absolute best both inside and out. Total reassurance on your rejuvenated appliance.Contact info
Spittlegate Level, Grantham, Lincolnshire, NG31 7UH, Grantham
- 0300 303 8280
- care@newlifeappliances.co.uk
- newlifeappliances.co.uk
3.5
Average
390 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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My order was dealt with promptly and my…
My order was dealt with promptly and my online difficulties were handled well. I was kept informed about the time of delivery and they arrived on time. The delivery team were efficient and very helpful. My request for a replacement programme button was dealt with at the warehouse and a second sent when the first was lost in the post.
April 24, 2021
Reply from Newlifeappliances
Dear Evelyn Hughes,
Thank you for taking the time to write this 5 stars review. We do apologise for the technical issues you had placing the order but glad that we could help and got your order delivered in time.
We appreciate your feedback.
Got a great bargain on a Neff double…
Got a great bargain on a Neff double oven. It was probably ex-display and arrived encased in bubble wrap. The only issue was residue from Sellotape and stickers, but patience and a decent cleaner dealt with that.
Prompt and helpful delivery and £700 pounds cheaper than John Lewis for the identical item
April 5, 2021
Reply from Newlifeappliances
Dear David Costelloe,
Thank you for your 5 stars review and we are glad that you are happy with your purchase and our quick delivery service. We can only apologise for the sticky marks left by tape whilst packing the oven.
We appreciate your feedback.
Great service
Great service, washing machine was delivered 2 days after being ordered. Would (and have) recommended
March 29, 2021
Reply from Newlifeappliances
Dear Mr. Garret,
Thank you for your 5 stars review on our service. We are glad that you are happy with your purchase and of our quick delivery service.
We do appreciate your feedback and your recommendation of our company to others.
Graded item as described
Graded item as described, quick delivery, and good communication with issue with paying on website. No hesitation recommending or using these guys again.
March 28, 2021
Reply from Newlifeappliances
Dear Gk,
Thank you for your 5 stars review. We do apologise for the technical hitch on our website paying system, this has been checked and corrected.
We appreciate your feedback and also your recommendation to others of our company.
Great price and recycling company.
March 21, 2021
Reply from Newlifeappliances
Dear John Kirkland,
Thank you for your review and we appreciate your feedback.
I was very satisfied with the delivery…
I was very satisfied with the delivery arrangements and the staff were very helpful.
March 10, 2021
Reply from Newlifeappliances
Dear Mr. Boyle,
Thank you for your review and we are happy that all went well with the delivery of your product and the crew were helpful to take the appliance upstairs without any issues.
We appreciate your feedback
Efficient company
Good communication, on time, great service. Efficient. Happy with fridge.
March 10, 2021
Reply from Newlifeappliances
Dear Charlie Nixon,
Thank you for your review and glad to read that you were happy with our service and the fridge you bought.
We appreciate your feedback.
This is a review for a neff microwave…
This is a review for a neff microwave that I didn’t receive!! Because when it came to be sent out you inspected it and found it was not as good as described. It is always best to be honest.
March 8, 2021
Reply from Newlifeappliances
Dear Peter,
Thank you for taking the time to write this review. Yes we do agree with your statement regarding being honest and truthful. We are sorry we had to cancel your order due to our supplier's quality control failed to check for the imperfections and we did not have an identical model to offer either.
However, we do really appreciate your feedback.
Dishwaher
Exactly as described. Good price. And delivered on schedule. What more could you want ?
March 7, 2021
Reply from Newlifeappliances
Dear Steve Potts,
Thank you for your 5 stars review and we are glad that you are happy with your purchase and the price you paid and we shall pass on your comments to our delivery partners as well.
We appreciate your feedback.
Great item at a brilliant price too
Great item at a brilliant price too. Came 2with 2years manufacturers guarantee.
Have already recommend the site
February 28, 2021
Reply from Newlifeappliances
Dear Keith Loftus,
Thank you for taking the time to write this review and recommending us. We are glad that you are happy with your purchase and the price you paid.
We appreciate your feedback.
I ordered an kitchen extractor fan who…
I ordered an kitchen extractor fan who came to my house very poorly boxed. Unfortunately, it was broken when my builder opened the box. Then, I had to pay £50 to get it picked up and returned. It has now been about 5 to 6 weeks since that happened and I still have not received a refund. I paid over £500 for a faulty fan that I am struggling to get a refund. I always look at reviews, and the reviews were quite good, which is why I bought from them. I would really avoid... still waiting for my refund...
February 28, 2021
Unprompted review
Reply from Newlifeappliances
Dear Christian Allard,
Thank you for taking the time to write this review. I would just like to point out a few points about your review:
The cooker hood you bought was listed on our website as "GRADED" and not NEW as you thought. It was clearly explained the packaging will not be as the a new hood would be, hence a huge reduction in price. The hood when it got back to us we checked and everything was fine and nothing broken. WE did ask you to send the hood back by any courier to save our collection fee, but you mentioned in your email that you cannot get any courier to collect and return it to us and agreed to pay our normal collection fee.
We do sincerely apologise for any inconvenience caused.
Problem dealt with fast and professionally.
I had a problem with the freezer which arrived damaged and after providing photos was immediately offered and received a full refund. The matter was dealt with both speedily and professionally with all emails answered quickly. Thank you Majur.
February 26, 2021
Reply from Newlifeappliances
Hello Martin,
Thank you for taking the time to write this review and a great feedback. WE sincerely apologise for the damage on your freezer but we are glad that we actioned the refund process quickly so not to put through more inconvenience.
We will definitely pass on your comments to Mayur at customer services.
Thank you
Service was excellent
Service was excellent, as were communications. Delivery was right on time
and the washing machine was virtually brand new - an excellent buy!
Norman Adams
PS Payment by credit card was refused, it had to be by debit card. That was
annoying, but you can leave out that comment if you wish.
February 24, 2021
Reply from Newlifeappliances
Dear Remo Fritschi,
Thank you for taking the time to write this 5 stars review, we are glad that you were happy with our service and of our delivery. I will pass on your comments to the delivery company.
We appreciate your feedback.
Reply from Newlifeappliances
Dear Rachel Harris,
Thank you for your review and we are happy that the transaction went well and delivery was quick too.
We appreciate your feedback.
Item not as described....
Before purchasing my Siemens freestanding dishwasher I asked the question of any marks on the item. I was told there were no marks at all on the item so I proceeded with the purchase.
Upon receiving the item there were a number of marks noticeable including a small dent on the front door. Have reported this to customer services but have received no response back as of yet. Item is clearly not as described so I would advise to buy at your own risk.
February 21, 2021
Reply from Newlifeappliances
Dear Dal,
Thank you for your review and our sincere apologies for not replying to your email, but upon checking with customers service team, it seems we never received any emails from you.
However, we apologise for the imperfections on the dishwasher, if you are not happy with the product we can refund you in full once the dishwasher is collected and returned back to us as unfortunately we do not have any freestanding dishwasher in stock in silver colour. Kindly contact our customers service team on 0330 058 0980 during business hours Monday to Friday or email us at: care@newlifeappliances.co.uk.
Again, please accept our sincere apologies for the imperfections.
Thank you
Good customer service
I purchased a fridge. There was a little problem with the purchase and I had to contact the company. They got back to me straight away and managed the problem. I would buy from them again.
February 15, 2021
Unprompted review
Reply from Newlifeappliances
Dear Mari Halifax,
Thank you for taking the time to write this review. We do apologise for the problem you had with the fridge and I am also glad that we got it rectified and you are happy with your purchase and the service.
We look forward to your next purchase from us.
Thank you
Very pleased with the service from New…
Very pleased with the service from New Life Appliances, well explained exactly what I was buying, reasonable prices, and product was delivered in a satisfactory way. Very happy with the product I received, a Bosch dishwasher, so far so good
February 11, 2021
Reply from Newlifeappliances
Dear Pete,
Thank you for taking the time to write this 5 stars review. We are glad that you were pleased with our service and the price you paid for the dishwasher. We are also happy to hear that delivery was quick and you were happy with overall service.
We appreciate your feedback.
Chief pot washer
Being unsuccessful in trying to source a new German dishwasher as there’s limited stock. I discovered Newlife after days of searching. Contacted them via the phone and they had stock and sounded genuine. Ordered a less than month old return. Both Newlife and the delivery company were excellent. I now have a great dishwasher at a reasonable price.
February 6, 2021
Reply from Newlifeappliances
Dear Alan Wilson,
Thank you for taking the time to write this 5 stars review.
We are glad that the dishwasher you were looking for was in stock with us and with a great price. We are happy that you were impressed with our service, price and delivery.
We appreciate your feedback.
Not worth the hassle honestly buy from somewhere you can see your appliance.
I bought a condenser 10kg tumble dryer from this company online in January. It arrived with a broken door /hinge anyway the door was off. I emailed customer service and they informed me that I had bought the beko dryer with the broken door and it was in the advert. I checked and sure enough I had I just hadn't read it properly as the pictures with the advert had a complete dryer with door attached. However I realised I should have looked properly and set about getting it fixed. What they didn't say was the casing under the door was also dented in and damaged from whatever had damaged the door so getting it fixed is proving to be problematic. Absolutely not worth the hassle and I so wish I hadn't bothered. Please buy from somewhere you can see your appliance first as regardless of how they spin their reply selling appliances that are unfit for purpose is wrong and as they refurbish, I believe if it could have been fixed, they would have..
February 5, 2021
Unprompted review
Reply from Newlifeappliances
Dear Lyn,
Thank you for taking the time to write this review. However, we find that giving us a 1 star review is not correct as you too have mentioned that you did not read or see the picture on our website which clearly stated that the dryer door's hinge is broken and we did show a picture of the dryer with its door on top. We also sent you the screenshot of the listing on our website.
We do show all photos of any imperfections on our website and also invite our customers to ring or email us if they require more or closer photos of any imperfections.
However, we do apologise for the damage to the casing, but you never mentioned this until now when you write the review on Trustpilot.
Thank you
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