Just wanted to say how helpful Lorraine was this week in booking our holiday to Italy next year. It was so nice to talk to an actual "human being" rather than an AI / digital assistant! That way we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our trip to the Edinburgh Tattoo was fantastic from start to finish. Our tour guide Gordon Ross was brilliant. Very entertaining and knowledgeable abiut the history of Glasgow, Edinburgh and Loch Lomo... See more
Company replied
We spoke to Joyce in relation to changing our holiday booking for next year. Joyce was very attentive in listening to our requirements and very patient whilst we discussed the changes in the detai... See more
Company replied
Lovely weekend break to Scotland, highlight being the Edinburgh Military Tattoo. Everything went smoothly from beginning to end. Easy online booking, plenty of updates, again, via email. Our guide,... See more
Company replied
Company details
Written by the company
At Newmarket Holidays we've been making a difference to our clients' travelling experiences since 1983, providing superb value at affordable prices, excellent arrangements and the best in customer care, from the moment you book, to long after you return. Whether you choose a two-day trip to a special event, or a three-week exploration of the other side of the world, the Newmarket Holidays Difference is that we're with you all the way!
Written by the company
- Our Story
- Newmarket Holidays was founded in 1983. Since then we've grown to become one of the UK's largest independently owned escorted tour specialists.
- Our Tours
- Carefully chosen accommodation and travel arrangements, guided excursions and unforgettable experiences in the company of a friendly tour manager...There's more to our tours than just the places you'll visit.
- An Award-Winning Reputation
- At Newmarket Holidays, while our focus has never been on winning awards, we are especially proud of the 36 British Travel Awards we've won since 2011, because the nominations and votes came from the British public, not just from within the travel trade.
Contact info
Cantium House, Railway Approach, SM6 0BP, Wallington, United Kingdom
- 03303411927
- trustpilot@newmarketholidays.co.uk
- newmarketholidays.co.uk
4.8
Excellent
23K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Booking an Andre Rieu tour
Yesterday we booked a tour to see Andre Rieu in Maastricht. The member of staff, Lucy, was so pleasant and made the booking process straightforward and stress free. Though we experienced a glitch with my bank payment, Lucy smoothly switched to another payment method and completed our booking. Thanks again.
August 31, 2026
Reply from Newmarket Holidays
Hi Tony!
We are so pleased to hear that Lucy was pleasant and made your booking process straightforward and stress-free. It's wonderful that they were able to smoothly switch to another payment method to complete your booking. Thank you for your kind words!
Gigi
Mony our tour guide
I'd like to say that our tour guide Mony, was exceptional. Her knowledge of all the places we visited during our trips was very helpful and made our time in Lake Como, Italy & trips into Switzerland worth it as we hadn't visited before and we wanted to get the most out of each place. The highlight of this trip was definitely going on the Bernina Express, very impressive & stunning views. I'd highly recommend having Mony as our guide again and would book again with Newmarket holidays.
August 26, 2026
Unprompted review
Reply from Newmarket Holidays
Hi Sarah!
Thank you for your wonderful feedback! We're so pleased to hear that Mony was exceptional and that their knowledge made your first visit to Italy so worthwhile. It's fantastic to know you'd highly recommend them and would book with us again.
Gigi
I was helped with my inquiry by Musa
I was helped with my inquiry by Musa.
Nothing was too much trouble, she was clear and very helpful. It was a real pleasure to deal with someone so professional and friendly.
September 1, 2026
Unprompted review
Reply from Newmarket Holidays
Hi John!
Thank you for your wonderful feedback. We're so pleased to hear that Musa provided such clear, helpful, and professional service. It's great to know that you had such a positive experience.
Gigi
Great customer service
I dealt with Sli, who was a credit to Newmarket Holidays. Nothing was too much trouble and I had answers to every question. She is a very patient and caring professional, perfectly suited to providing a good customer experience.
September 1, 2026
Reply from Newmarket Holidays
Hi Danny!
Thank you for your wonderful 5-star review! We're delighted to hear that Sli was such a credit to us and that nothing was too much trouble. It's fantastic to know you received answers to every question and experienced such patient and caring professionalism. We'll be sure to pass on your kind feedback.
Gigi
Great company
Booked a special Christmas break in the South of England. Last year we did the same Christmas break but went to Bristol and Bath. Loved it. Very helpful staff
September 1, 2026
Reply from Newmarket Holidays
Hi Mrs Jenniffer!
We're so glad you enjoyed your Christmas break in the South of England and appreciate your kind words about our helpful staff! Thank you for the wonderful feedback.
Gigi
Excellent experience !
Booked a holiday to Portofino and Florence. The lady was very helpful and answered any queries. She was very clear and read everything back to me. Nothing was too much trouble. I have booked with Newmarket Holiday before, to Vancouver and Canadian Rockies, a few years ago. After spending a considerable amount of time researching for a tour to my chosen destination, I decided to book with them again. They are very organised and efficient. They excel at the whole customer experience and are trustworthy. I would not hesitate to recommend.
August 28, 2026
Reply from Newmarket Holidays
Hi Mrs C Somerset!
We are so delighted to hear about your wonderful experience booking your holiday to Portofino and Florence! It's fantastic to know that our team member was helpful, clear, and made the booking process easy for you. We truly appreciate your continued trust in us, and we're thrilled that our efficiency and customer service continue to meet your expectations. Thank you for your kind recommendation!
Gigi
Took 10 mins to be answered but…
Took 10 mins to be answered but representative SANDS did a great job,was friendly,helpful and sorted my issue,He waited on the line while my email uploaded.
September 1, 2026
Unprompted review
Reply from Newmarket Holidays
Hi Amanda!
We appreciate you sharing your experience. We are happy to hear Sands provided excellent service and resolved your issue.
Gigi
Excellent service
August 31, 2026
Reply from Newmarket Holidays
Hi Mrs Nash!
We appreciate you sharing your experience. We are happy to hear we provided excellent service and resolved your issue.
Gigi
Newmarket holidays very helpful services
Octavia was very helpful and responded to my request in a positive yet sympathetic manner. Brilliant.
September 1, 2026
Unprompted review
Reply from Newmarket Holidays
Hi Paul!
Thank you for your fantastic review! We are so pleased to hear that Octavia was helpful and responded to your request in a positive and sympathetic manner. We appreciate you sharing your positive experience.
Gigi
Super helpful and friendly staff,
Super helpful and friendly staff,
an easy booking process.
August 31, 2026
Reply from Newmarket Holidays
Hi Alison!
We're so pleased to hear that you found our team helpful and friendly, and that the booking process was easy for you. Thank you for your wonderful feedback!
Gigi
A Friendly chat as well
Musa gave me all the answers I needed and we had a very friendly chat and exchanged a laugh at my impatience. She understood just where I was coming from and reacted accordingly.
September 1, 2026
Unprompted review
Reply from Newmarket Holidays
Hi Janet!
Thank you for your wonderful feedback. We are delighted to hear that Musa was able to provide all the information you needed and that you had such a friendly and understanding interaction. We appreciate your kind words.
Gigi
Very friendly,and efficient and knowledgable.le
Very friendly efficient and knowledgable..lady named musa
September 1, 2026
Unprompted review
Reply from Newmarket Holidays
Hi Linda!
We're delighted to hear that you had such a positive experience with Musa. It's wonderful to know they were friendly, efficient, and knowledgeable. Thank you for your kind words!
Gigi
Early days for comment
Early days for commenting since all we have done so far is book. Information about the holiday was fine but the early page of the booking system was not intuitive and we had to return to it to update information after we had got on to later pages.
August 31, 2026
Reply from Newmarket Holidays
Hi Adrian!
We appreciate you taking the time to share your initial booking experience. We understand that navigating the early stages of our booking system was not as straightforward as it should be, and we regret any inconvenience this caused. We are actively reviewing our booking process to make it more intuitive.
Gigi
Our tour agent is excellent
Our tour agent is excellent, caring, friendly and organised and professional. A joy to be on holiday with
Yvonne arden
September 1, 2026
Unprompted review
Reply from Newmarket Holidays
Hi Yvonne!
Thank you for your wonderful 5-star review! We are so pleased to hear that your tour agent was excellent, caring, friendly, organized, and professional. It's fantastic to know that you had such a joyful holiday experience.
Gigi
Really enjoyed the trip to Edinburgh
Really enjoyed the trip to Edinburgh, our tour guide Tony was amazing. Always enjoy our holidays with new market
August 24, 2026
Unprompted review
Reply from Newmarket Holidays
Hi Lisa!
Thank you for your wonderful 5-star review! We're delighted to hear you thoroughly enjoyed your trip to Edinburgh and that Tony made such a positive impression. We always strive to make our holidays enjoyable.
Gigi
The customer service lady was very…
The customer service lady was very helpful and explained everything
August 26, 2026
Reply from Newmarket Holidays
Hi Karin!
We are so pleased to hear that our customer service team was helpful and explained everything clearly. We truly appreciate your positive feedback!
Gigi
Joyce was very pleasant and efficient
Joyce was very pleasant, patient and efficient in dealing with my call. She took all the hassle of checking in on our trip to Italy by doing the whole thing for us and forwarding the boarding passes to us. Throughout she was cheerful and understanding. A very satisfactory interaction fro which she deserves credit.
August 31, 2026
Unprompted review
Reply from Newmarket Holidays
Hi Chris!
We are delighted to hear about your very satisfactory interaction. It's wonderful to know that Joyce was pleasant, patient, and efficient, taking the hassle out of checking in for your trip and forwarding your boarding passes. We appreciate your kind words about their cheerful and understanding service.
Gigi
Holiday enquiry
Spoke with Linda regarding our dietry requirements for upcoming holidays and visa information. Linda was friendly, knowledgeable and very helpful.
August 31, 2026
Unprompted review
Reply from Newmarket Holidays
Hi Romford!
We're so pleased to hear that Linda provided such friendly, knowledgeable, and helpful assistance regarding your dietary requirements and visa information. Thank you for sharing your positive experience!
Gigi
It was a problem ref a direct debit not…
It was a problem ref a direct debit not being set up. I was dealt with efficiently and very politely - and the issue was sorted straight away. Thank you
August 20, 2026
Reply from Newmarket Holidays
Hi Anne!
We're so pleased to hear that the direct debit issue was resolved efficiently and politely for you. It's wonderful to know that our team was able to sort everything out straight away. Thank you for taking the time to share your positive experience!
Gigi
Quite easy to navigate
Quite easy to navigate, good & plentiful info for holiday. Prompt response once booked.
August 30, 2026
Reply from Newmarket Holidays
Hi Jill!
We're so pleased to hear that you found our navigation easy and the holiday information plentiful. It's wonderful to know you received a prompt response after booking. Thank you for your feedback!
Gigi
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.