An emergency situation. My Extractor fan broke down in the Restaurant. Out of ours. I made a phone call a young man called Kyle answer. He was so helpful he came to his depot open the door 10 o’clock... See more
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See what reviewers are saying
I want to say a big thank you to Cristian, my fan went down last night and needed a new one today to be here same day and he managed to get one to me within 3 hours, so I can open as normal this even... See more
Company replied
Really easy to use website. The item I wanted is obsolete and Northern Fans actually replaced it with an applicable model without me needing to go searching for it myself. I paid for next day delivery... See more
Company replied
Called about fan extraction technicalities for my use-case. After a while it became apparent what I was after from NFAN wasn’t really necessary. Even after finding this out, the member of the team was... See more
Company replied
Company details
Written by the company
Suppliers of extractor fan and ventilation systems to domestic, commercial and Industrial UK customers
Contact info
Unit E1 Thomas Street, M320JT, Manchester, United Kingdom
- 01618641777
- info@nfan.co.uk
- nfan.co.uk
4.6
Excellent
85 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Special delivery
This is the second time where I paid for special delivery and didn't make any difference in the duration of the delivery.
May 2, 2024
Reply from Northern Fan Supplies Limited
Thanks for the review.
The order was placed at 18.40 on the 2/5/24, you paid for next working day, as the order was placed after 17.00, despatch would always be the next working day which was the 3/5/24. The order was despatched on 3/5/24 for next working day delivery, the next working day due to the weekend and a Bank Holiday was the 7/5/24. The order was delivered on the 7/5/24, unfortunately even though you feel the service wasn't what you expected, it was the service you paid for. Our Website does highlight on ever page we offer a same day service, we also offer a weekend service, neither of which requested.
We feel 3 stars are a little unfair for a service you paid for, but in future will make it clearer to customers what our next day service means
All fine, thanks.
No problems.
Ordered for next day delivery but too late in the day and missed their post cut off. Grateful that they called that evening to let me know. Arrived following day.
Good communication by email of parcel tracking.
May 8, 2024
Reply from Northern Fan Supplies Limited
Thanks Alan
Extractor fan high pitch issue
The staff was very patient to help me solve the high pitch issue of my fan! Thank you very much!
May 9, 2024
Unprompted review
Reply from Northern Fan Supplies Limited
Thank you
Hey we been place a order
Hey we been place a order, and advice that we received next day delivery if we pay extra £30, unfortunately we dident received released was promised , our job has been delayed on schedule and function was released for non complete job on time , please make sure next time happens.
May 3, 2024
Reply from Northern Fan Supplies Limited
Gabriel - sorry you felt the need to give one star for our service. As you are aware the TSW MCB speed controllers did leave us on Friday for delivery next day on Saturday. As you are aware it's actually DHL that failed to deliver on time. We have subsequently refunded you the £30.00 charge and arranged for delivery before 12.00pm today (7/5/24) the first day DHL could deliver. Based on the DHL tracking delivery was made today (7/5/24) at 11.49am. We have apologised and ensured you this was beyond our control. We are disappointed the one star review will now question potential customers if we are the right supplier to entrust their order with. It's your choice to keep the one star review and we will endeavour everyday to rebuild the high rating we all worked hard to secure before this issue
An efficient and helpful company to deal with
I found the Northern Fan website easily and was able to search for the specifications that I needed for my application. The website is very well designed and helpful. Ordering was easy and included a discount, which was welcome. Once I placed the order, communication was prompt and clear. The fan was delivered the day after it was shipped.
April 14, 2024
Reply from Northern Fan Supplies Limited
Thanks Jeremy
Great Company and website to Deal with
Really easy to use website. The item I wanted is obsolete and Northern Fans actually replaced it with an applicable model without me needing to go searching for it myself. I paid for next day delivery and the courier delayed the delivery. Northern Fans refunded my delivery charge straight away even though it wasn’t their fault. Really great company to deal.
April 9, 2024
Reply from Northern Fan Supplies Limited
Thank you
Reply from Northern Fan Supplies Limited
Thank you for the review
Speed controller
Excellent website easy to navigate. Stocks quality electronic equipment.
February 5, 2024
Reply from Northern Fan Supplies Limited
Thanks for the review Geoff
Very easy to deal with
Very easy to deal with. Good online service. Next day delivery.
January 24, 2024
Reply from Northern Fan Supplies Limited
Thanks Chris
i don’t have experience with you let me…
i don’t have experience with you let me see my order how long does it take and how is your item
January 26, 2024
Reply from Northern Fan Supplies Limited
Mahmod - thanks for the review, please let us know if you need any help, hopefully we'll be worthy of the 5 star review
Excellent service
Excellent service, they were able and happy to give advice, help, and support installing a difficult fan controller, they even sent a replacement controller. I will definitely use this company again
January 16, 2024
Reply from Northern Fan Supplies Limited
Thanks for the review
Best Prices on the market ,
Best Prices on the market ,
used them many times
Thank you very much
January 19, 2024
Reply from Northern Fan Supplies Limited
Thanks for the review
Good experience
Excellent supplier, decent price and good range of products. Staffs very helpful
January 12, 2024
Unprompted review
Reply from Northern Fan Supplies Limited
Thanks Edward
I spoke to confirm some technical and delivery time
I spoke to confirm some technical information and how long it would take for my order to arrive after placing the order as it was near Christmas.
Helpful tech and received my order on time.
Very happy with the service.
The only reason I didn't give 5 stars was I've only used the company once and I only do 5 stars I'd a seller company etc are constantly good over a period of time.
So this 4 stars is sort of a 5 star but I would recommend and use you again.
December 14, 2023
Reply from Northern Fan Supplies Limited
Thanks for the review Barry and thanks for the explanation
Excellent to deal with and very quick…
Excellent to deal with and very quick delivery .
November 21, 2023
Reply from Northern Fan Supplies Limited
Thanks Chris
Best and very quick and reliable…
Best and very quick and reliable service many thanks
November 14, 2023
Reply from Northern Fan Supplies Limited
thank you
Website is clear and helpful.
Website is clear and helpful.
Staff were helpful last time I bought an item.
Last delivery was on time.
November 15, 2023
Reply from Northern Fan Supplies Limited
Thanks Simon
Fantastic Customer Service
Called about fan extraction technicalities for my use-case. After a while it became apparent what I was after from NFAN wasn’t really necessary. Even after finding this out, the member of the team was still more than happy to help walk me through what I needed and how to find it. Really appreciate the time spent by the team along with the clarity and honesty of the conversation
October 27, 2023
Unprompted review
Reply from Northern Fan Supplies Limited
Thanks for the Review Lewis
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