Niche Coffee Reviews 203

What a grinder and customer service from Niche! I've purchased my used from someone else and the grinder arrived with a broken switch. Niche was quick to respond my email and find the solution even telling me how old is my grinder. They sent me everything I needed and even sent me step by step what I had to do to change the switch. After receiving and changing, the grinder is working perfectly and I'm truly impressed by the espresso I'm making and by their customer service.
Thank you so much Niche!

Have my Niche Zero grinder since 4 years now. Amazing results regarding dosing, accurracy and repeatability of each grinding result. Lately I had a problem with the motor-gearbox. One email to Niche (James) and within a week, new motor-gearbox together with repair instruction delivered and grinder now as good as new. Very proactive and friendly customer support also for a very recent price of the spare part, even being outside of warranty. Niche with its products and customer support can be really recommended.

I am been using Niche zero for about a year now and I enjoyed the work flow a lot every morning.

Recently, the metal switch of the grinder was broken during moving so I contact Niche. James sent me a motherboard immediately and I only need to pay for the shipping.

Niche provided great product with great service I have to say!

Outstanding - Niche has been in daily use since 2021, its been absolutely brilliant, consistent grind every time, making great coffee at home and its been faultless. Issue with the motor last week, superb support from James to try to rectify but needed a replacement. Invoice raised, motor dispatched and an easy job to swap out. less than a week from fault to remedy. The level of support and maintainability adds to how fantastic the niche is.

Wish I had gotten this earlier! It really brings out the coffee flavor more!

A friend sent me his Niche Zero that's a few years old and the toggle switch lever broke off in shipping. I contacted Niche, they shot me an invoice for the replacement, I paid and it immediately shipped to the USA. James was fantastic! No drama, fanfare, etc, just excellent support. I suspect my next grinder will be a Niche as this proved their support is quality along with their product.

I backed the Niche Zero on Indiegogo back in 2020, and it’s been an absolute workhorse—used daily for over four years without missing a beat. Recently, it finally stopped working, but the customer support from Niche was outstanding.

I received a prompt and helpful reply to my email, and after some quick troubleshooting, they suggested the motor needed replacing. I ordered the part directly from Niche at a very reasonable price—especially compared to someone on eBay trying to sell a used one for over five times the cost! The new motor arrived within 24 hours, and the clear installation instructions made the swap straightforward.

Fantastic grinder, even better support. Couldn’t be happier with the experience. Still one of the best coffee gear investments I’ve made.

Owned a Niche for over two years now and when my grinder had an issue (bean hopper or casting threading), their customer support was 10/10.

James, you're awesome!

The motor and pcb died in my grinder. James at niche was extremely helpful and sent out the parts. They arrived very quickly, only cost AUD$104 and were very easy to fit. I now have a fully functional Niche Zero again.
Very happy with the service. The company obviously is very consumer focussed.
Robert
Melbourne, Australia

I have owned the NZ since February 2019. A faithful companion who, however, showed small signs of fatigue in June 2025 (it is used several times daily). I contacted the company and the problem was resolved very quickly (fantastic information, advice and delivery time) all for a very reasonable cost. I don't know but, frankly, it's also nice to have contact, empathy, service, ... in a word: thank you!

Excellent grinder has brought joy for many years. First class customer support as well. Thank you NICHE

Very well-made product and excellent customer service. Top grinder I recommend to folks looking to branch out from the basics.

James was really helpful when I contacted Niche about a replacement lid (I broke the original one!), very prompt and helpful. Sorted me out quickly and all good again.

It’s great grinder and a beautiful addition to my kitchen!

Niche Zero Conical Burr Grinder

I purchased my Niche Zero Conical Burr Grinder about 2-2.5 years ago and I love it.
It is small on my counter, pretty clean easy to clean.

I highly recommend it for single dose coffee.

Also, a few months ago my Niche hopper had a small accident and when I contacted Niche for support, they sent a new one the same week! So the support is great.

Beautiful design

Love the zero retention grinder. So sleek and beautiful aesthetic.

My Son has a niche zero which he received for a high school graduation gift when going off to college. He is home for the summer and life is so much better now that I can use his niche zero grinder instead of my completely lame inferior burr grinder by some other brand. I now have access to an easy to use, precise and powerful grinder where I can weigh out my beans, listen to them quietly grind and flow into the stainless cup and then tap them into my portafilter. It’s an absolute joy. It’s like the difference between riding the bus to work and having a car and covered parking space at the office.

I can adjust the grind in seconds and test small amounts of beans for quick checks. You learn quickly that you can dial in a perfect extraction when it doesn’t take twisting some difficult to turn worm-gear knob to change your grind. And zero retention is really the standard. It’s true any beans can become “clumpy” when ground fine but only a small tap on the side of the niche zero gives you the final gram of espresso grounds falling directly into the cup. It’s just a joy to use.

After five years of daily use the motor gave out.

I filled out a contact form, got a response from a real human in under an hour and the confirmation of the spare parts being sent in 19 minutes from that.

From now on this is my example for how customer support _should_ be.

Have had the Niche Zero for about 3 years. Recently the motor started acting out and just stopped working. After a few emails with the Niche team and some guided troubleshooting, we concluded that the motor needed replacing. The team put together a very reasonable quote for a new motor and in 2 days I had it already installed and back to grinding the coffee beans.

Great experience with the machine and with the company.