Niche Coffee Reviews 203

Had an issue with my grinder. I emailed the Niche team and within an hour I had a reply back from them with suggested steps. The issue was quickly identified and addressed effectively

Super fast response when I had my first problem - nearly 5 years after purchase! The motor stopped mid grind, I emailed Niche yesterday (New Zealand time) and James responded first thing yesterday morning (UK time) with suggestion (+ guide sheet) to disassemble to check loose screws at base of motor - found one screw completely out and other 3 were loose, Tightened all, reassembled and grinder ground one dose then refused to start for the next.
Wrote back to Niche and first thing next day (ie today) James responded offering to courier new motor and PCB for 50 GBP including freight. Order now placed and James responded saying will ship today. 10% of purchase price for repair after nearly 5 years operation grinding 3 to 10 15g espressos per day.
Excellent service is just a part of the sales equation. If my Niche Zero catastrophically failed (broke beyond repair) I would replace it immediately, because:
1. Reliable grind setting - I home roast 2 different beans and that's all I've drank for past couple years. I can flip between the 2 grind settings with confidence (I have a Decent DE1 so I know from the brew graphs how each grind performs relative to the previous).
2. Quiet enough to converse while operating - my previous grinder was a Baratza Sette 270 and 2 months with that convinced me to find something much much quieter.
3. Very low retention (but I think everyone recognises this by now).
4. Easy to dissemble for cleaning and repair.
I rarely donate my time to review products - the reason I've taken the time now is an appreciation to the Niche team for their responsive effort to resolve my problem.

I’ve been using my Niche Zero for around four years now, mainly for espresso. I’ve owned several high-end grinders, but the Niche stands out for its flavour clarity, ease of use, quick cleaning, and incredibly precise grind adjustment—better than many top-tier models.

After years of heavy daily use (about 12 shots a day), the motor began to fail. I was worried about needing costly repairs abroad, but to my surprise, the design is brilliantly simple and user-friendly. Disassembly and maintenance are straightforward—no technician needed.

Support was outstanding. James first helped me try a brush cleaning, and when the issue persisted, he quickly arranged a full motor and gearbox replacement. The price, including DHL shipping to Israel, was more than fair. Excellent product, exceptional service.

Ease of use and build quality is what makes it 5 stars

Great little machine. I love the features and so does my girlfriend who is a tough critic when it comes to workflow. The Niche makes it easy to make our morning espresso

Had a Zero for a while and use it for everything from espresso to coarse grind. Reliable, consistent and easy workflow. Always recommend it to friends and family looking to upgrade their coffee game.

I can confidently say the Niche Zero has completely transformed my coffee routine. From the moment I unboxed it, I knew it was something special—sleek, compact, and thoughtfully designed with a premium feel.

What I love most is the consistency and clarity it brings to every cup. Whether I’m pulling espresso shots or brewing pour-over, the grind quality is exceptional. The single-dose workflow is not only efficient but eliminates waste and stale grounds. It’s quiet, fast, and ridiculously easy to clean—everything you want in a grinder but rarely find in one package.

This isn’t just a grinder—it’s an experience enhancer. The flavor clarity it delivers has made me fall in love with my coffee all over again.

If you’re serious about great coffee, the Niche Zero is worth every penny.

I've had my Niche for half a year now and the thing is built like a tank and the grind is extremely consistent.

Recently also had the pleasure of dealing with customer support and all my worries were resolved in 1 day.

I bought grinder 4 years ago and was very happy with it. It started to behave oddly and then I contacted support - they were very helpful and I was able to get faulty part for reasonable price.

The Niche Zero grinder completely elevated my coffee experience! Since switching to this grinder, every cup I brew is consistently perfect—rich flavors, precise grind consistency, and exceptional aroma. It's genuinely transformed my daily coffee ritual into something extraordinary.

Additionally, their customer support is outstanding. When I had a query about an order placed six months ago, the representative was incredibly friendly, responsive, and effective. They resolved my issue swiftly, making me feel valued as a customer.

I wholeheartedly recommend Niche Zero—not just for the unparalleled quality of the product but also for their exceptional and caring customer service. Truly a top-notch company!

Bought on 06/05/2021 so it's coming up to four years of use. I think this makes my feedback more worthwhile and TrustPilot's limit to one year doesn't make sense.

I remember it being an immediate step up from a cheap Delonghi grinder, yet the first time I cleaned it I noticed it was misaligned slightly with a pin jammed in slightly wrong between the burrs - after fixing that, it got even better still and I haven't had a problem since. There's not much in my life I can use for this long without finding fault, but the NZ performs its function admirably and is a joy to have in my simple everyday routine. One caution I'd give is that it's for espresso grind and does not excel when grinding coarser for filter. Perhaps there are new grinders that, like the Niche, have low retention, inoffensive noise and excellent results, but this is the OG single dose grinder perfect for home baristas.

Responsive support team who helped me troubleshoot an issue with my niche grinder after 4 years of use. I had to replace the motor gearbox. It costed me £30 with shipping. Overall satisfied with the experience and glad I did not have to replace the whole grinder which would have cost me much more!

I’ve had my Niche for three years. I recently had a tiny issue and emailed for help. James came back super-quick and gave me clear advice, making the issue easy to solve. It’s good know the people are as good as the product!

I recently picked up the NZ and it’s honestly been a huge upgrade!! The build quality is solid, and the grind consistency is on point and coming from my old grinder the difference in my espresso shots is clear. For a conical burr it really surprises me how balanced the shots are and yet I still get that syrupy consistency. If you're looking to level up your espresso game then Niche Zero is definitely worth it!!

The grinder they selling are amazing, and the client service it's very good, i'm so happy buying products from Niche, i recommend so much

I have had my Niche Zero for almost 3 years and it gets used every day, can't fault it for what it does. I recently had a problem when the machine refused to operate one morning, it is now out of warranty but James at Niche was very helpful in helping resolve the problem and after receiving a new motor, it is now once again grinding my daily dosage of coffee beans

I’ve been using the Niche Zero for four years, and it’s been nothing short of excellent. The grind quality is consistently top-notch, with very low retention and easy adjustments between brew methods.

Its design is clean and elegant, and the build quality is outstanding—solid materials that still look and feel like new even after daily use. It’s clear this grinder is built to last.

If you’re looking for a reliable, beautiful, and high-performing grinder, the Niche Zero is absolutely worth it.

Great products with wonderful esthetic and great buil quality.

My favourite grinder! i will use no other brand.

I have had my Niche Zero for 4yrs now and up to now it has worked flawlessly. I cannot imagine why I will ever change it.
I recently had a problem where the grinding would stop after a couple of secs. My experience with Niche support has been excellent. Even better the required parts were not expensive.

Again. I see no reason to change from Niche. 😀