Niche Coffee Reviews 203

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its exceptional quality, highlighting its consistent grind and ability to enhance coffee flavor. Many appreciate the user-friendly experience, noting the ease of use, simple workflow, and minimal retention, which makes daily coffee routines more enjoyable. The customer service also receives high marks, with many people reporting excellent support, especially when addressing issues with their grinders. Reviewers frequently mention the helpfulness and responsiveness of the support team. However, some customers were dissatisfied with the return process, citing difficulties in returning unused items and a perceived lack of understanding regarding consumer rights.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers praise its quality, ease of use, and... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the superb build quality, noting that... See more

User experience

Reviewers express high satisfaction with the user experience, highlighting the product's ease of use and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the immediate... See more

Service

Consumers find service to be positive, highlighting the S-Tier support and clear communication. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding - Niche has been in daily use since 2021, its been absolutely brilliant, consistent grind every time, making great coffee at home and its been faultless. Issue with the motor last week, s... See more

Rated 5 out of 5 stars

Been using my Niche Zero for 6 months and I've thoroughly enjoyed it. I wanted a single dose workflow compared to my previous grinder which used a hopper. I'd say my coffee tastes better too. I boug... See more

Rated 5 out of 5 stars

Received this the other day and its so easy to dial in my second espresso was almost perfect! The move from my previous grinder (macap mc4) is night and day. The workflow is so simple and the retent... See more

Rated 5 out of 5 stars

I emailed Niche UK with a query about my grinder as the Melbourne Australian dealer who sold it to me six years ago no longer stocked or dealt with the Niche Zero. I wasn't hopeful that Niche UK wou... See more


Company details

  1. Appliance Store
  2. Coffee Machine Supplier

Written by the company

The home of the Niche Zero and Niche Duo coffee grinders. For deliciously simple coffee, its the easy choice.


Contact info

4.9

Excellent

TrustScore 5 out of 5

203 reviews

5-star
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Rated 5 out of 5 stars

Love my Niche Zero!

Purchased my Niche coffee grinder back in November 2020 and in the 4.5 years I've been using it have experienced Zero issues. Pun intended.

Workflow is fantastic for single dosing, coffee retention is minimal and the conical burrs provide consistent and precise grinding.

The design of the Niche Zero is both functional and visually appealing, and its compact size make it a perfect fit for any kitchen counter or workspace.

Sure there are better, more expensive grinders out there, but the Niche Zero is perfect my needs and I can't see myself "upgrading" any time soon.

Highly recommended!

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Niche zero grinder.

I bought this grinder a few months back now and it's has been put through its paces, and let me tell you, it's a amazing single dose grinder. I have used it for esspresso and filter. It's easy to dial in and find the right grind size, it's is very intuitive to use.

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

4 years later

Purchased my Niche Zero in 2020 and four years later it is performing just as great as the day I got it. It is used for espresso every day and the occasional pour over/cold brew. Admittedly I clean it far less than I should so I notice it loses 1-2g without proper maintenance. I measure before and after so this isn't an issue for me. Truly all I could ask for in a grinder.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing grinder and support

I bought my Niche Zero almost 5 years ago and it's had pretty much daily use since then. I love the machine, it looks amazing, nice and quiet and a nice consistent grind.

Just encountered my first issue with the motor and I’m happy to report the support was second to none. I’m well out of my warranty period, but James was happy to help troubleshoot and advise. A new motor is on its way out to me, which I’m sure will fix the issue. Top marks 😊

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

I have had the Niche for about 4 years

I have had the Niche for about 4 years, no problems.One morning it just stopped working. Got a hold of James at Niche and he got back to me and asked a few questions and said that I needed a new PCB and motor. Everything was shipped quickly and the Niche is now working like new.
Thanks James.

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy Niche Zero user for 5 years

I have had my Niche Zero for nearly 5 years now, my wife and me use it several time every day (or very nearly so).

This is a great grinder, we love it, not too noisy, and it looks very good in our kitchen.

Had a small issue last week, immediately sent a message to support which were very helpful into pinpointing the issue and providing me with a cheap and fast solution.

I didn't expect a service this good to be honest, especially after 5 years... I'm quite impressed, and this will definitely push me towards getting the Niche Duo at some point in the future.

Thanks to the team!

Richard

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic grinder

After a lot of back and fros between coffee grinder reviews I finally settled on the Niche Zero. It is wonderful, it is quiet, grinds really well over a big range of grinds (I mainly drink Espresso and French press) and it looks very nice on the worktop without taking up lots of space. Altogether a delight.

Linda Marsh
Purchased in Feb 2025

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Having a niche zero for about two years

I bought the niche zero along with a la marzocco micra in white about two years ago. It's been a great experience. No flaws, problems or quirks whatsoever. I'd recommend this true classic to anyone who is into making the best tasting coffee.

March 2, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect grinder and customer service

The grinder itself is perfect for me, quality is top notch and also the grind quality is perfect!

Also the customer service is great, not much waiting times for a response, and a special thanks to James for answering all my questions!

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

A BOLT LOST and promptly replaced!

Have both the NICHE ZERO and DUO and love them! I grind at extremes... extremely fine for espresso and coarse for my French Press and the DUO covers the range with elan!
Only an old fellow could misplace a bolt in a moment...in the right hand then never to be seen again! Just an email across the ocean and I was back in business. Delivered promptly and I'm back in business with the best coffee (FRENCH ROAST...very oily...from OHORIS in Santa Fe, N.M.) on the block!
Thanks 🙏 Jim and Thanks 🙏 NICHE!

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome machine

Awesome machine! Great workflow and very good performance at an affordable price.

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

It works- like the energizer bunny

It works. It works and works and works and works. You need to fine tune your grind? Twist it a few dots. You want to switch to a cold brew from espresso? Turn it a couple rotations and try. You want Turkish. Might as well crank it all the way back down and make that too

This machine packs value. Is it a bummer to fork out however much in your currency? Yes. Is it going to elevate your coffee game? 1000% it will. Pair this with anything and your taste buds will praise you. The only down side? I lost the nut driver so the bolt came loose once. I had to 3d print a device to fix it. Oh, and it DOES build static when it's dry, but if you read the instructions it does say not to dampen the beans. Full disclosure, I spritz my beans every single dose, no static. (20% humidity in my house, very dry, still no static once spritzed)

February 19, 2024
Unprompted review
Rated 5 out of 5 stars

There is a reason why most grinders are compared to the Niche Zero

I bought my Niche Zero several years ago and have been using it paired with a Gaggia Pro or a simple dripper. The Niche handles both espresso and filter coffee well with the simple turn of a dial. And with very little waste/loss even between grind settings.
Truly an innovation when it was launched there have been many imitators since but none of them look as nice as the Niche. The workflow is a simple single dose in and grind into the cup.
Cleaning is fairly simple when you get to it but not often needed as what you put in comes out. Adjustment and reassembly is incredibly easy.
There are better more specialist grinders out there and cheaper ones too. But the versatility of the Niche Zero sets it apart. The espresso may not be as nice as a flat burr grinder but it is not as expensive as those and it can grind filter. The filter brews may not be as full rounded as some grinders but they cost more and can't get anywhere near espresso. And the cheaper grinders will do the job but maybe not as easily or nicely.

February 19, 2024
Unprompted review
Rated 5 out of 5 stars

Bought my Niche Zero grinder from Niche…

Bought my Niche Zero grinder from Niche almost 5 years ago when they were still on indiegogo.
I recently needed a replacement flow control disc. A small plastic disc and got bought one on their website for $10 plus free shipping from UK to New Zealand.
They've got a great and well deserved reputation and excellent after sales support and care.

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding grinder, Excellent customer service

Niche has come a long way since the initial crowdfunding campaign in 2017. The Niche Zero was the first affordable single dosing grinder that opened the market for a number of following competitors. Apart from general appraisal for its quality and durability by several influencers, to me it is proof that their concept is right because the concept and configuration was never changed over the years. Doesn't mean there were improvements in manufacturing quality, but the grinder still has the same specifications today.
But features is only one thing to consider when selecting a grinder, the quality of the output is what you really enjoy every time you prepare a coffee. The conical burrs deliver full flavours very typical for this kind of burrs. Consistent and reliable one can be sure to get the same result every time.
With their relatively new model Duo, Niche again had a different approach towards the market, being the first grinder with easily swappable 83mm flat burrs coming with both dedicated espresso and filter burrs. Hence the name Duo. For those with a desire to have a more distinguished flavour profile, this was a huge step forward.

An even more outstanding and widely recognized advantage of Niche is their exceptional customer service. There is literally no one being left alone with any kind of potential issue. If ever required, their responses are fast and accurate, shipping surprisingly fast. Highly beneficial is the relatively simple ways to change parts yourself. With the right tools and attitude anything can be replaced easily.

Very positive is also an active Facebook community (the relevant group is "Niche Grinder Owners") as a great option to share experience and optimize the use of the grinder, independent of any support by the manufacturer.

In a nutshell:
Excellent grinder. Excellent service. Perfect investment.

I'm not saying that there are no other excellent grinders on the market. But for the same quality and grinding results you need to aim at a significantly higher price point. Funny to see how any new grinder announced as "Niche killer" is on the one hand always using Niche as the ultimate reference (which is saying something in itself) and on the other hand is always failing to actually deliver to their claim.

What is my only regret? Maybe a bit that I didn't have enough trust to invest during the initial IndiGogo campaign back in 2017.

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

I love my Niche Zero

I love my Niche Zero, bought it in early 2022 and now needed a spare part. I reached out to the support team via mail and James responded instantly. The provided support is excellent and very fast-responding. Today I received my spare and fixed it in minutes. The grinder is well built and easy to maintain.

February 14, 2025
Unprompted review
Niche Coffee logo

Reply from Niche Coffee

Thank you for your kind words and so glad we could be of service!

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