Great Service from Nightingale .Extra bags needed for Radiotherapy arrived within 2 days of phoning .Amazing Service they even rang my doctors to explain why I needed extra bags so there was no proble... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
With nothing put in place when my husband was discharged from hospital. Being passed from one place to another I eventually got through to Nightingale. What a difference! I can't thank them enough the... See more
Nightingale are an amazing company nice friendly staff always happy to help deliverery is fast as a carer for my husband it’s nice to be treated so well
Company replied
I was concerned that Nightingale had received our prescription so rang them, The very helpful person who responded was able to assure me the prescription had been received, dispensed and was ready for... See more
Company replied
Company details
Written by the company
Let us take care of you. For the last 40 years we have been looking after people who use urine drainage bags, catheters and sheaths all over the UK. We are specialists in home delivery and in bladder and bowel health products, but most importantly we take care of you from hospital to home and beyond.
Contact info
United States
- nightingaledelivery.co.uk
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really easy to order & customer service…
Really easy to order & customer service is very polite & helpful. Orders are delivered on time.
March 30, 2026
Unprompted review
Reply from nightingaledelivery.co.uk
Hello Mary,
Thank you for your lovely review. We’re glad to hear you were pleased with the service from Nightingale Home Delivery Service. Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing us.
Kind regards,
Kieran
Your delivery was planned for the 28th…
Your delivery was planned for the 28th but you were unable to do so but you advised me about the delay. Your courier delivered my parcel on the 29th. He is a credit to your team - he was well presented, he explained why the delay in a friendly manner.
March 29, 2026
Unprompted review
Reply from nightingaledelivery.co.uk
Hello John,
Thanks so much for your great feedback. We’re really glad to hear you had a positive experience with Nightingale Home Delivery Service. Your comments mean a lot to us and will be shared with the team. Thanks for choosing Nightingale!
Best wishes,
Kieran
Absolutely marvellous
Absolutely marvellous. So helpful I would have been lost without them. With my problem. So thankyou very very much. 👍
March 26, 2026
Unprompted review
Reply from nightingaledelivery.co.uk
Hello Allan,
Thank you for your kind feedback. We’re really pleased to hear you had a great experience with Nightingale Home Delivery Service. Our team will be delighted to hear your comments, and we truly appreciate you taking the time to share them. Thank you for choosing us.
Kind regards,
Kieran
always great to deal with
always great to deal with , delivery is nearly always on time
March 28, 2026
Unprompted review
Reply from nightingaledelivery.co.uk
Hello William,
Thank you for your lovely review. We’re glad to hear you were pleased with the service from Nightingale Home Delivery Service. Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing us.
Kind regards,
Kieran
Nightingale itself is a great company
Nightingale itself is a great company , it’s the delivery company they use who have been my problem , my first delivery was delivered over half a mile away , and I didn’t recognise the delivery photo , the second delivery was also delivered over half to the wrong address , luck enough when I complained the driver went and collected my delivery from where he had dropped it and bought it back to me . It was a local courier as well
February 10, 2026
Unprompted review
Reply from nightingaledelivery.co.uk
Hello Gary,
Thank you for your feedback. We will pass this information on over to our courier service in helps to improve the service.
Thank you for choosing Nightingale Home Deliver Service.
Kind Regards,
Kieran
My order was dealt with extremely…
My order was dealt with extremely quickly and received within 48 hours.Can not fault in any way.
March 28, 2026
Unprompted review
Reply from nightingaledelivery.co.uk
Hello Trevor,
Thanks so much for your great feedback. We’re really glad to hear you had a positive experience with Nightingale Home Delivery Service. Your comments mean a lot to us and will be shared with the team. Thanks for choosing Nightingale!
Best wishes,
Kieran
Overall a flawless performance by Nightingale.
Phone was answered promptly - the individual who answered the ordering line was kind, helpful and knowledgeable.
The products ordered arrived within two days and were of high quality and exactly what I required.
Overall a flawless performance by Nightingale.
March 25, 2026
Unprompted review
Reply from nightingaledelivery.co.uk
Hello Glenn,
Thank you for your kind feedback. We’re really pleased to hear you had a great experience with Nightingale Home Delivery Service. Our team will be delighted to hear your comments, and we truly appreciate you taking the time to share them. Thank you for choosing us.
Kind regards,
Kieran
Excellent service
Easy to order via very helpful operative. Prescription was promptly requested and the order was dispatched within 2 days and arrived,on time, on the 3rd.
March 24, 2026
Unprompted review
Reply from nightingaledelivery.co.uk
Hello,
Thank you for your lovely review. We’re glad to hear you were pleased with the service from Nightingale Home Delivery Service. Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing us.
Kind regards,
Kieran
Nightingale are just very good delivery service
Very happy we Nightingale delivery service no complaints
March 26, 2026
Unprompted review
Reply from nightingaledelivery.co.uk
Hello Martin,
Thanks so much for your great feedback. We’re really glad to hear you had a positive experience with Nightingale Home Delivery Service. Your comments mean a lot to us and will be shared with the team. Thanks for choosing Nightingale!
Best wishes,
Kieran
Nightingale home Delivery service consumer
Nothing but praise for Nightingale home Delivery service consumer
March 26, 2026
Unprompted review
Reply from nightingaledelivery.co.uk
Hello Neil,
Thank you for your kind feedback. We’re really pleased to hear you had a great experience with Nightingale Home Delivery Service. Our team will be delighted to hear your comments, and we truly appreciate you taking the time to share them. Thank you for choosing us.
Kind regards,
Kieran
Great system and people.
The telephone order system and the staff make the whole process easy. Delivery was quick and the information system on delivery first class.
March 26, 2026
Unprompted review
Reply from nightingaledelivery.co.uk
Hello Michael,
Thank you for your lovely review. We’re glad to hear you were pleased with the service from Nightingale Home Delivery Service. Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing us.
Kind regards,
Kieran
Staff are always friendly and helpful…
Staff are always friendly and helpful with their advice. The delivery service is excellant.
March 26, 2026
Unprompted review
Reply from nightingaledelivery.co.uk
Hello Lyn,
Thanks so much for your great feedback. We’re really glad to hear you had a positive experience with Nightingale Home Delivery Service. Your comments mean a lot to us and will be shared with the team. Thanks for choosing Nightingale!
Best wishes,
Kieran
Very prompt and accurate.
Very prompt, no fuss and order exactly right. Thank you.
sincerely Ian Wright.
March 24, 2026
Unprompted review
Reply from nightingaledelivery.co.uk
Hello Ian,
Thank you for your kind feedback. We’re really pleased to hear you had a great experience with Nightingale Home Delivery Service. Our team will be delighted to hear your comments, and we truly appreciate you taking the time to share them. Thank you for choosing us.
Kind regards,
Kieran
Quickly delivered but then got loads of…
Quickly delivered but then got loads of Barrier wipes that I didn't order and then got an email saying my delivery was delayed.
No idea what that was about when we'd already received the order and put it away.
March 25, 2026
Unprompted review
Reply from nightingaledelivery.co.uk
Hello Michael,
Thank you for your lovely review. We’re glad to hear you were pleased with the service from Nightingale Home Delivery Service. Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing us.
Kind regards,
Kieran
Staff always very helpful
Staff always very helpful, we have been using Nightingale for a while now and always excellent service, very prompt delivery and always kept in formed by text and e-mail of the progress of orders.
March 25, 2026
Unprompted review
Reply from nightingaledelivery.co.uk
Hello Ronald,
Thanks so much for your great feedback. We’re really glad to hear you had a positive experience with Nightingale Home Delivery Service. Your comments mean a lot to us and will be shared with the team. Thanks for choosing Nightingale!
Best wishes,
Kieran
Excellent customer service
Excellent customer service from phoning the order through to the delivery.
Thank you to you all.
March 23, 2026
Unprompted review
Reply from nightingaledelivery.co.uk
Hello Stephen,
Thank you for your kind feedback. We’re really pleased to hear you had a great experience with Nightingale Home Delivery Service. Our team will be delighted to hear your comments, and we truly appreciate you taking the time to share them. Thank you for choosing us.
Kind regards,
Kieran
Reply from nightingaledelivery.co.uk
Hello Brian,
Thank you for your lovely review. We’re glad to hear you were pleased with the service from Nightingale Home Delivery Service. Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing us.
Kind regards,
Kieran
Delivered like lightning….BUT
Telephoned Nightingale and ordered my repeat med. product. Again, was most helpful, courteous, and was superfast delivered to me telling me when, well done and thank yous…BUT please, just work on what we’ve ‘discussed’ ref; better sealed packing…WR.
March 25, 2026
Unprompted review
Reply from nightingaledelivery.co.uk
Hello,
Thanks so much for your great feedback. We’re really glad to hear you had a positive experience with Nightingale Home Delivery Service. Your comments mean a lot to us and will be shared with the team. Thanks for choosing Nightingale!
Best wishes,
Kieran
Great service
I don't think I could receive better service, reminder calls, very pleasant staff and great delivery service, the delivery driver today even told me a couple of jokes, overall could not be better or better improved
March 26, 2026
Unprompted review
Reply from nightingaledelivery.co.uk
Hello Graham,
Thank you for your kind feedback. We’re really pleased to hear you had a great experience with Nightingale Home Delivery Service. Our team will be delighted to hear your comments, and we truly appreciate you taking the time to share them. Thank you for choosing us.
Kind regards,
Kieran
Highly recommend
Firstly your customer service is excellent very pleasant and helpful staff.
Efficient delivery
Advised when order is dispatched
Excellent service every time I have to order
March 23, 2026
Unprompted review
Reply from nightingaledelivery.co.uk
Hello Roberta,
Thank you for your lovely review. We’re glad to hear you were pleased with the service from Nightingale Home Delivery Service. Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing us.
Kind regards,
Kieran
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.