Nillkin Reviews 196

TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the high quality of the materials and craftsmanship of the products, noting their sturdiness and good fit. Many appreciate the thoughtful design features, such as lens covers that double as stands and slim profiles that maintain the phone's original feel. The customer service is often highlighted as helpful, responsive, and professional, with some instances of quick issue resolution and order modifications. However, some people were dissatisfied with product design flaws, including cases that don't fully cover the display or have weak adhesive. There are also complaints regarding order fulfillment, with some customers experiencing significant delays, unreceived items, or a complete lack of response to inquiries about their orders. A few other people also felt that customer service response times were slow or non-existent, particularly when trying to resolve issues like faulty products or requesting refunds.

What people talk about most

Product

Clients share ambiguous opinions on product quality and functionality, with many reviewers expressing... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high-quality materials and... See more

Order

Customers had ambiguous experiences with order, with some reporting seamless ordering processes and quick... See more

Customer service

People report ambiguous experiences with customer service, with many reviewers praising the excellent,... See more

Response time

Customers consistently note ambiguous experiences with response times, with many expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great customer service. Gave 4 stars because I believe the case has design flaw. For the most part, case is great, sturdy and backlit keyboard is phenomenal. Definitely high quality materials and craf... See more

Company replied

Rated 4 out of 5 stars

The Nillkin folding keyboard is an excellent bit of kit. It's well made, very portable and the fact you can link it to more than one device is a plus. The only reason it's not got 5 stars is because t... See more

Company replied

Rated 4 out of 5 stars

* Good stuff first! I'm getting all my future device accessories from Nillkin. They're awesome – great quality and prices. Plus, their customer service is super helpful and nice. * But, I r... See more

Rated 1 out of 5 stars

I originally left a review about the false promise of “3–5 days delivery.” After 14 days the package finally arrived from China (not Europa as implied)– only to find out that the screen protector... See more


Company details

  1. Electronics Store

Written by the company

NILLKIN is a global consumer electronics accessories brand established in 2009, dedicated to creating stylish, durable, and functional mobile accessories. With over 16 years of experience in product design and innovation, we focus on premium protection solutions for smartphones, tablets, and digital devices. Our product range includes phone cases, tablet keyboard cases, screen protectors, charging accessories, and magnetic protection solutions for leading brands such as Apple, Samsung, Xiaomi, and more. At NILLKIN, we combine minimalist design with practical functionality. Every product is carefully engineered using high-quality materials to ensure durability, comfort, and reliable protection. We serve customers worldwide through our official website and authorized global channels, offering fast shipping, secure payments, and professional customer support. Customer satisfaction and long-term trust are at the core of our brand. We continuously improve our products and services based on customer feedback to deliver a better experience every day.


Contact info

3.0

Average

TrustScore 3 out of 5

196 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great Communication

Amazing service and great communication. Very Professional!!

June 30, 2025
Nillkin logo

Reply from Nillkin

We're truly grateful for your support and thrilled to hear that you were happy with our service and communication.
Your satisfaction is our greatest motivation — we look forward to serving you again!

Rated 5 out of 5 stars

It just didn't take long to get here

It just didn't take long to get here. About a week. Very up to date tracking notices. Then it gets here. The backlit keyboard and case are just bloody awesome.
The case was for Samsung S7 FE.

I've had a Nillkin case on my phone for over three years. A good brand in my opinion.

May 31, 2025
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Reply from Nillkin

Thank you so much for your wonderful feedback:D
We’re thrilled to hear that your order arrived quickly and that you’re enjoying the keyboard case for your Samsung S7 FE. It's also great to know you've been a loyal Nillkin user for over three years — that truly means a lot to us.
Your support and trust in our brand are greatly appreciated, and we look forward to continuing to serve you with more high-quality products in the future!

Rated 5 out of 5 stars

Top product!!👍👍

April 30, 2025
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Reply from Nillkin

Thank you so much for your kind words! 😊
We're thrilled to hear you’re satisfied with the product. Your support means a lot to us!

Rated 2 out of 5 stars

Hard to get a refund...

I wanted a refund for the phone case as the website description didn't match the product. The flex pure fold case included "pen" is a pointer and not suitable for detailed drawing. They offered only 25% of the purchase price as a refund. After many emails and recording videos for them of the issue they sent a different case of my choosing. But it was a lot of effort and time to get there... the new case is very nice though.

March 14, 2025
Unprompted review
Rated 2 out of 5 stars

Delivery failed and the problem went on too long

I've bought excellent nillkin phone cases and its common to read very favorable reviews of their products. Their customer service even responds well but their policies (eg not ship a £17 replacement item if it's lost by the courier, or achieve a 5 business day delivery) don't match what we're used to. They are not a scam and I don't believe they're dishonest as some suggest.

March 13, 2025
Unprompted review
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Reply from Nillkin

Hello, thank you so much for your kind words! We're truly glad to hear that you’re happy with the quality of our phone case and that you appreciate our customer service — your trust means a lot to us.
However, we couldn't locate your order details in our system. Could you kindly reach out to our after-sales support team via email? We’ll be more than happy to assist you and work out a satisfactory solution.

Rated 4 out of 5 stars

Nillkin Keyboard for iPad

Very pleased with the keyboard & case
which makes the iPad like a laptop. I like the backlit keyboard when you switch it on & the carrying handles. The product is well made & you use Bluetooth to connect it to your iPad The one downside was that Evri the uk courier did not contact me until the keyboard was delivered as I was able to track it up till it arrived in the uk. There was no tracking number from Evri to say when it was going to be delivered. I was in the process of writing to Nillkin when there was a knock on my door & low & behold the keyboard was delivered & well packaged. I received an email from Evri with the tracking number(too late) after it was delivered.

April 10, 2025
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Reply from Nillkin

Thank you so much for your thoughtful and detailed review!
We’re thrilled to hear that you’re enjoying the keyboard and case.
Your feedback is extremely valuable, and we’ll be sure to pass this along to our logistics partners to help improve the delivery experience in the future.
Thank you again for your support and patience — we’re so glad the product reached you safely in the end. If you ever need anything else, feel free to reach out anytime!

Rated 5 out of 5 stars
Nillkin logo

Reply from Nillkin

Thank you so much for your kind review:)
We truly appreciate your support and are so glad to hear that you’re happy with our product and service. Your satisfaction means everything to us, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

Ordered 2 leather foldable tablet…

Ordered 2 leather foldable tablet covers for our Samsung S10 Ultra. We already purchased 3 other covers from different website and didn't like them. Did some research and found this Nillkin one. Placed an order reviewed it quickly and the customer service was fantastic. My son and I like the feel and quality on this one. Other ones were too heavy, but this one is perfect! Thanks Nillkin for a great product and the amazing customer service!! I definitely recommend!!

May 1, 2025
Unprompted review
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Reply from Nillkin

Thank you so much for your kind words:)
We're thrilled to hear you and your son are happy with the cover's quality and feel. It means a lot that you chose Nillkin after trying other options. We're also glad our customer service met your expectations!
Thanks again for your support and recommendation!

Rated 5 out of 5 stars

Great Product

Good quality product, Satisfied with the product and customer support.

April 23, 2025
Unprompted review
Nillkin logo

Reply from Nillkin

Thank you for the great feedback!
We’re so happy to know you’re satisfied with both the product and our service. Your support means a lot to us, and we’re here anytime you need us. Hope to serve you again soon!

Rated 1 out of 5 stars

My phone case finally arrived but

My phone case finally arrived. The sad thing is that is such poor quality it is not worth the money I paid for it. The on purchased from Temu at half the price was much better quality.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

It took a little longer to arrive than…

It took a little longer to arrive than I thought but it is great and it’s exactly what I ordered, so nice work.

March 11, 2025
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Reply from Nillkin

Thank you for your feedback! We're glad to hear you're happy with the product. We apologize for the slight delay and appreciate your understanding.

Rated 4 out of 5 stars

The delivery deadline was not met

The delivery deadline was not met. It took twice as long as planned.

March 11, 2025
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Reply from Nillkin

We’re sorry to hear about the delay and truly appreciate your patience. Occasionally, shipping times can be impacted by factors beyond our control, but we strive to improve our delivery processes. Thank you for your understanding!

Rated 4 out of 5 stars

The glass protector is amazing

The glass protector is amazing. When I was installing it I was ready to take out the bubbles, wich is normal, my surprise was that I when I finished it was impolutely perfect, i was not even sure that the glass was installed. I give stars because it too longer than expected to arrive.

March 11, 2025
Nillkin logo

Reply from Nillkin

Thank you for your wonderful feedback! We apologize for the shipping delay and truly appreciate your understanding.

Rated 1 out of 5 stars

Terrible shipping

The shipping date is a scam. It says that my order will be delivered in 3-5 working days. But its already 8 days now since i ordered but still not yet arrived!!! Worst online shop i encountered. They should put 10-20 days instead of 3-5 so that the buyers wont expect too much

March 16, 2025
Unprompted review
Nillkin logo

Reply from Nillkin

We’re very sorry to hear about your experience and completely understand how you feel. Our team has already reached out to your email to follow up, and we hope to assist you further and resolve the issue as soon as possible.

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