Nisbets Express Catering Equipment Reviews 95

Nisbets
Bad service experience. Very disappointed! My order had multiple missing items, and resolving the issue has been difficult and time-consuming. I do not recommend purchasing online.

I wish I had seen the reviews before I ordered. Twice my order has been dispatched and twice the order has failed to show up. 3 days off work and they expected me to wait a further day as it was out of there control. Zero confidence by this point so I asked for a refund. I can only be refunded when the parcel is returned to them by DHL. A parcel I have never received! So I’ve now got to wait and hope that the parcel is returned them so I can receive a refund. Absolute joke! Never again

seriously bad service very very low quality customer service and still I dont know if I am getting my order, a total ripoff company. please go elsewhere and save a lot of stress and money,

Employee sat there drinking a coke behind the counter, saw me, didn't bother to serve me, when he was ready ( 1-2 minutes )came over to me, i asked why serve me now ?, i am on my lunch break, so i waited for another employee to finish his phone call, then asked where a product was, he was really good, first guy was useless, Melbourne city store

I was due a refund that was being issued on the 22 September, I rang twice and on 10th October was told it was released yesterday and would be 3 to 5 working days! Stay away from this company...wouldn't have given them 1 star but there's no option to give zero 😡

They're really try when you want to buy something. Unfortunately their service is terrible. They ask for payment up front (which I could agree to that) but over a month later no engineer has showed up yet. Nobody answers the email, on the phone "they are unable to check the status at the moment" and of course they won't call you back. They already have your money, why would they rush.

After 30 years of experience running hospitality business in three different countries I have to say with no shade of doubt that this is the worst hospitality supplier I've ever come across!
No organisation, inside communication and very poor, closer to non existing customer service.
I've never experienced so much frustration dealing with a supplier like I'm experiencing dealing with them.
Unfortunately in this country is very difficult to avoid them, mainly in midlands.

Something really bad going with the poor delivery from Nisbets. AVOID

Never on time
4 items all been delivered on separate delivery days.

Poor customer service

No idea how do they get away with it

ordered an item for next day delivery & they can't make the basics occur avoid

Bought a Waring Double Waffle Maker for comercial use from Nisbets my first one stop working after 4 months so got it replaced but my second one is now unusable after 14 month and Nisbets will not replace it as it is only 12 month warranty
*WARNING " don't buy this waffle machine it is not fit for comercial use!!!!!!!

Terrible customer service, completely unfriendly staffs treat customers poorly,

Terrible company, no delivery

Dreadful company lying customer service still waiting for item and paid for next day delivery ! DO NOT ORDER

Booked for deliver monday but never turned up till thursday. All instock.

Incredibly frustrating situation — after being a loyal customer for years. When a company (or their contracted courier) causes damage during a delivery, it's reasonable to expect responsibility and a solution, not a blame game or total dismissal. Evidence supplied just total denial!

Brought a 3.5 lt deep fat fryer at the end of February it has stopped working and the reset button is missing I have contacted customer service 3 separate days only to receive one reply a day from them they have told me I need an engineer to confirm the product is broken at my own cost really it's a tiny deep fat fryer !! And it was only brought 6 weeks ago I will not be using this company again

Bought overpriced rubbish then we trusted the description to only find out its useless

Terrible, terrible customer service! Items are listed as in stock online, but they aren’t. No updates are provided, and it’s apparently our fault for not calling to check—even though the website clearly indicates availability. This issue has been ongoing for the past two years. We won’t be shopping with them again. Oh and by the way, the items we ordered over 2 months ago, which aren't due until end of March, still state they are in stock online! Get your act together Nisbets!!

Utterly Ridiculous; state that products are in stock and can be dispatched next day; only to recieve an email 3 days latter advising a different delivery date over 2 weeks away!

Take £100's for "in stock items" knowing full well they do not have it in stock.

Next day / Saturday delivery does not exist. I’m on day 4 & they still haven't despatched my order despite selecting next day Saturday delivery. Customer service is less than helpful & unwilling to speak to the warehouse. Manager call back is non existent too. Used nisbets for all of our catering chair supplies for our interiors business. Will no longer