Nisbets Express Catering Equipment Reviews 95

Ordered a Nespresso coffee machine online as it was £50 cheaper than Amazon, also 100 Dualit coffee pods as well. The machine came within 48hrs, the pods 48hrs after that, I was kept in touch by email all the way through and I also spoke to customer services who were very friendly, helpful and confirmed the delivery times. Nisbets customer service cannot be faulted.

Ordered items that were in stock for next day delivery. Out of 4 boxes only 1 arrived. The excuse was that 1 box left the warehouse at 9pm & the others at 11pm so despite them being picked by 1 person they went separately? They would've arrived well in time for delivery yet Parcelforce couldn't deliver?

It was nice and easy to place the order, but when i changed my mind the order was cancelled and money refunded immediately. Very good customer service and a nice, user friendly website

Ordered some cutlery in January and have been told every month that that the knives will be delivered next month
Now they are saying they will be delivered in June.
This company is a scam company

2 years ago I bought an Imperia Pasta Making Machine from this company via Amazon. Two weeks ago a part broke and I contacted Nisbets, via the Amazon site, reminding them that it had a 5 year guarantee and sending photos of the product and guarantee as indicated on the box. Within a couple of hours Joe from Nisbets contacted me with an apology for the inconvenience of the broken part and saying a prepaid label would be emailed to me for the return of the product. I received this within minutes; returned the machine the same day and provided a scan of the postage receipt. Again, within an hour I received acknowledgement from Nisbets that a new machine was now on its way to me via 24 hour tracked Parcel Force. I received the new machine the following day. I really cannot fault them. Brilliant customer service and wholly customer orientated. I do believe that stuff happens but what is important is how a company takes responsibility and deals with it. My experience tells me this company is very committed to customer satisfaction and I would recommend them. Thank you Nisbets!

Travelled into Dublin’s Moore St. from the outer suburbs to purchase white cotton waiter’s gloves as advertised on website. My first time in the shop. Security guy, before I’d finished asking question, shouted “Desk ! Desk ! “ violently gesturing. After a ten minute delay , told by ‘sales lady’ - “No ! we haven’t gor dem !”
Me, never again.

Nisbets are absolutely hopeless when it comes to customer service and return, refund or replacement of damaged and missing goods.

Super company, pleasant staff, fair pricing.

Wouldn't even give 1 star after what's hsppened today !!!!

You wouldn't believe it ! You couldn't write it !!

A client of 18 years+ .......disgusted !!!!!

Don’t order online am awaiting for my refund for over 2 months!!
And this is not the first time .
The first time I returned the item and awaiting for refund for over 3 months I sent so many email but worst customers service.
The order was nearly 2.5k and that for a small business are lots money

Terrible service. Ordered a few items together. They came in dribs and drabs My last item still isnt here 6 weeks later. If you want something in a hurry forget about this company

Had an amazing experience with Nisbets, particularly Shannon's Custer service. I had to buy a chefs jacket at very short notice and couldn't pick it up during trading hours. Shannon went out of her way to ensure I got it in time. Very impressed.

Ordered items, some were poor quality and so arranged a return for the following day, labelled the box and waited 3 days for collection. When I called them to enquire about my refund they told me that I will not get a refund until the box is back at their warehouse. I tried to explain that the box will be left outside the house as I need to go away after 3 days of waiting. I was informed, its my risk if the box does not get returned. I will not deal with them again.

Excellent service, prompt response to my
enquire, very helpful lady on the phone.
Thank Nisbets team

Purchased a Parry Fan assisted oven in August 2022. The model has a door seal only around top and sides. Leaks water on the floor when in use?(Slip Hazard in Catering Kitchen) I had to contact a third party at a call out cost of £120.00, They spoke to Parry who said... that is the design! Do not buy Model P9E0 Serial number 160080573

Bought discounted item online, just to be informed next day item has sold out, money gone from account with confirmation of order.No other option offered, overall experience awful, no apologies …refund uncertain in this stage.

I am loathed to have to do this but

Do not buy from this company .Placed an order with them on 10th November (ref uk 14415192) based on a 7-10day delivery period,after the 10 days,I contacted them to be told that delivery would be 5th Dec,rang today to be told that they don’t deliver to direct from manufacture to my address (despite taking my order and money on November) unable to confirm delivery as we speak ,

I got a wicker basket style fruit bowl. Looks really nice although already after a few months it does show some signs of wear and tear. Nice site though and I think I’d take another looks here again.

Excellent product at a reasonable price. Fast delivery.

I have bought their wonder dry cotton tea towels for decades literally, ever excellent, but they have changed the makeup from 100% cotton to poly cotton (75% cotton, 25% polyester) which is like drying something with a plastic bag, it just moves the water around. Will have to use as dusters and have re-ordered from another company that sells genuine 100% cotton wonder dry. As the saying goes, if it ain't broke, don't fix it.