nissangenuine.com Reviews 269

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

To put it simply: they deal with Nissan, so they were able to get the parts I needed for my wife's Qashqai. This isn't the first time I've used their service and it won't be the last. I am an internat... See more

Rated 5 out of 5 stars

Found parts for my Micra to cure a knock (Bottom engine support rear bushes) although they're rarely mentioned anywhere else! Checked with Mike at Endon that they were indeed the correct ones. Parts... See more

Rated 2 out of 5 stars

Ordered a part in februari 2020 (before Corona), but nothing got delivered. Gave them the benefit of the doubt because of Corona shipping delays, but now the paypal limit for refunds have passed, and... See more

Company replied

Rated 5 out of 5 stars

Very good service. Explained the part was out of stock but managed to transfer stock from Europe to fulfill my order. Thanks

Company details

  1. Auto Parts Store

Information provided by various external sources

Since 1977 Endon Services has been serving our local community in North Staffordshire, and since 2012, the wider world via the internet.


Contact info

4.2

Great

TrustScore 4 out of 5

269 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

No parts made

Advertised parts were not available. Nissan stopped producing them years ago. Please don’t take my money then refund for items that don’t exist.

July 1, 2023
Rated 3 out of 5 stars

'02 Micra drivers seatbelt

'02 Micra drivers seatbelt. Computer said it was in stock. Completed the order only to be informed several days later that the computer was wrong, there was indeed NO stock. Refund was actioned and was returned with no issues.

June 14, 2023
Rated 1 out of 5 stars

Very poor customer service.

Wrong part delivered to Ireland. Have not got a response from the multiple people I've emailed trying to resolve the issue. I'm 86 Euro out of pocket (almost 30 of that was custom charge). Would not deal with them ever again.

June 11, 2023
Rated 1 out of 5 stars

where is my order

where is my order, I paid more for fast delivery and I haven't received anything in a month?????????

April 17, 2023
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Reply from nissangenuine.com

Hi,
The order shipped on the 28th April. UPS have been trying to contact you on the details you gave us with the order. I have sent you the tracking number on a separate email, please contact your local UPS office to arrange delivery,

Thank you,
Mike

Rated 5 out of 5 stars

Good service

Received support during the order and was warned about delivery times (due to shipping/inventory issues)

April 10, 2023
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Reply from nissangenuine.com

Thanks Mihai, appreciate your kind review. Mike

Rated 5 out of 5 stars

Good service

Good service, early delivery, great, many thanks

April 6, 2023
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Reply from nissangenuine.com

Thanks Yvonne, your review is appreciated. Mike

Rated 5 out of 5 stars

Very organised and helpful company

I was having some difficulty getting car parts as I live overseas. I happily came across this company. Kerry is a star, very prompt with responses to enquiries both on the telephone and via email. Mike was also very helpful with my initial enquiries. Parts I ordered were sourced very quickly and smoothly and if there was going to be a delay when outsourcing a part, I was informed, so no hidden surprises! On placing my orders, I was kept up to date on their progress every step of the way through my online account with them. Once parts were handed to the delivery couriers they in turn had excellent communication and tracking records which were spot on for delivery times. I would highly recommend this company for your genuine nissan parts and I will definitely be using them again.

March 23, 2023
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Reply from nissangenuine.com

Thanks for your kind review, I've passed your kind words on to Kerry. Thanks, Mike

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