nissangenuine.com Reviews 269

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

To put it simply: they deal with Nissan, so they were able to get the parts I needed for my wife's Qashqai. This isn't the first time I've used their service and it won't be the last. I am an internat... See more

Rated 5 out of 5 stars

Found parts for my Micra to cure a knock (Bottom engine support rear bushes) although they're rarely mentioned anywhere else! Checked with Mike at Endon that they were indeed the correct ones. Parts... See more

Rated 2 out of 5 stars

Ordered a part in februari 2020 (before Corona), but nothing got delivered. Gave them the benefit of the doubt because of Corona shipping delays, but now the paypal limit for refunds have passed, and... See more

Company replied

Rated 5 out of 5 stars

Very good service. Explained the part was out of stock but managed to transfer stock from Europe to fulfill my order. Thanks

Company details

  1. Auto Parts Store

Information provided by various external sources

Since 1977 Endon Services has been serving our local community in North Staffordshire, and since 2012, the wider world via the internet.


Contact info

4.2

Great

TrustScore 4 out of 5

269 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Received different part

Received different part. Opened claim. They claim its a newer part but it is missing some component as the old one had.

Still no usefull response from them

March 10, 2023
Rated 1 out of 5 stars

The worst experience

The worst experience. Waited 20 days then was told that the item is out of stock.

March 2, 2023
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Reply from nissangenuine.com

Very sorry about this, the part went to obsolete. I apologise for your inconvenience. Mike

Rated 1 out of 5 stars

Playing with others money

The Company accepted my payment for an item on stock and after a couple of days they send me an email saying that was an error and they didn’t have the item payed. They also said that they would refund me but never send me any bank proof

March 13, 2023
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Reply from nissangenuine.com

Sorry we weren't able to source the required part. Your order has been refunded in full, with my apologies. Kind regards,
Mike

Rated 5 out of 5 stars

nothing was too much trouble .

nothing was too much trouble .
Ashley needs a pay rise and a big pat on the back for fantastic customer service.

February 17, 2023
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Reply from nissangenuine.com

Thanks Mr Adams, I appreciate your kind review. Ashley has received a pat on the back and a very high quality cup of tea! :)

Rated 5 out of 5 stars

Really friendly staff

Really friendly staff, very helpful, great service and a free car wash. Thanks you!

January 13, 2023
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Reply from nissangenuine.com

Thanks for your business, it's appreciated. Mike

Rated 5 out of 5 stars

Nissangenuine customer service

Very helpful staff when I rang up with a quiry. The item I wanted was not on the shelf but was obtained within five days. Delivery via UPS was well informed so I knew when it was about to be delivered.

January 6, 2023
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Reply from nissangenuine.com

Thanks for your kind review. Mike

Rated 1 out of 5 stars

Didn't received the item

I bought this item in 19.12.2022. Today is 09.01.2023 and i didn´t received the item that i purchased almost one month ago. Terrible service. Do not repeat this seller, never!

January 9, 2023
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Reply from nissangenuine.com

Sorry for the delay, the part was slow to arrive from Nissan.

Rated 5 out of 5 stars

Genuine!

They were able to find and deliver the part. They contacted me on email and explained the entire process and justified the tardiness. Overall a great experience and I'll repeat.

I can only recommend they improve the packaging a little more. The box was quite beat and something smaller or more fragile could have suffered damages.

December 5, 2022
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Reply from nissangenuine.com

Thanks for your kind review and valuable feedback. Kind regards,
Mike

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