Knivesandtools.nl Reviews 

22,617
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

After an initial problem with a duplicate item being delivered following issue with the merchant, we have reached a sensible conclusion. The product itself is spot on and I will use them again, just m... See more

Company replied

Rated 5 out of 5 stars

I’m not first buyer from UK but let me tell you how amazing they are and even delivery doesn’t take that long to uk. Consumer service like a never had before as I got replacement even after a year sin... See more

Rated 5 out of 5 stars

Solid and reliable company with a friendly staff and excellent customer service. They provide good information about their products aswell as on stock and shipment. I don't hesitate to give them a cal... See more

Rated 5 out of 5 stars

Various purchases made over the years. The products are always of high quality and the service is top notch. Any problem will be resolved immediately without discussion (thanks Mark!) Also good adviso... See more

Company details

  1. Kitchen Supply Store
  2. Binoculars Store
  3. Camping Store
  4. Hobby Store

Information provided by various external sources

Ben je ook liefhebber van echte kwaliteitsproducten? Wij testen alle producten zelf en hebben de scherpste messen en de sterkste zaklampen voor je geselecteerd. Topkwaliteit keukenmessen, zaklampen, zakmessen en verrekijkers vind je bij knivesandtools.nl voor de best mogelijke prijs. Liefhebbers van koken en outdoor zijn bij ons aan het juiste adres.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

23K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(22,617)

158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Damaged chopping board not replaced

I received a wooden chopping board and oiled it twice before use, then on the first usage I found cracks in the wood. They blamed me for the damage and didn't replace it although it says that it has a warranty.

In summary, bad products and horribld service

May 8, 2022
Unprompted review
Knivesandtools.nl logo

Reply from Knivesandtools.nl

Dear customer,

We thank you for taking the time to write us your feedback, and we are sincerely sorry to see that you are not satisfied with our services and the explanations we have provided to your file.

Please know that our customer service team is always available to provide you with information on the return and warranty conditions for each product ordered before placing any purchase.

Service Team - Knivesandtools

Rated 1 out of 5 stars

Just refund my money asap.

Bestelling 3349490

SOG Bowie 2.0
Artikelnummer: SOGS1TL
Aantal: 1
€ 229,95
€ 299,95

Skerper Pocket Strop STP002, stropping paddle
Artikelnummer: SVSTP002
Aantal: 1
€ 17,00
StatusOpen
Verwachte verzenddatum30-04-2022
Totaal
€ 246,95
Ordernummer
3349490
Besteldatum
18-04-2022
Afleveradres
B. D.

Betaalmethode
iDeal
€ 246,95
Verzendmethode
PostNL

When can i expect mij order.
You do not inform me.

May 3, 2022
Unprompted review
Knivesandtools.nl logo

Reply from Knivesandtools.nl

Dear Boele,

Thank you for your review. We are sorry that we have not updated you about the delivery date of your order. We are unfortunately experiencing a delay from the supplier, so we cannot give you an exact delivery date for the product.

You can always choose to cancel your order if it takes too long. You will receive a confirmation automatically once the order has been dispatched.

We apologise for the inconvenience.

Service Team Knives and Tools

Rated 4 out of 5 stars

Great products and delivery. Terrible returns process 🤦🏼‍♂️

I've spent a small fortune buying products from knivesandtools.nl. They have a great selection of top quality products and quickly deliver orders. The only downside I find is the returns policy and process. It is so cumbersome, not only for the customer but indeed for the company. The process became a pain on the few occasions I had to return products. Filling out a printed PDF, sending this off, and then waiting eight days for the money to be returned to the customer needs improvement.

April 2, 2022
Unprompted review
Rated 5 out of 5 stars

Fast and excellent service

Fast and excellent service! Used their website to place an order. This is their only store, as nearly as I could determine, that offers DHL one-day delivery service to Bulgaria. All items arrived on time, in excellent condition.

January 20, 2022
Unprompted review
Rated 5 out of 5 stars

Nooit gezeik

Altijd goed, komt aan, netjes verpakt, nooit gezeik.

Ik koop eigenlijk altijd alles hier vanwege de super service.

Recent hebben ze de website wel een beetje minder gemaakt. Het werkt op mobiel minder smooth en dat is jammer. Maar hey, dat heeft niets te maken met de spullen en hoe die aankomen bij jou! 5/5 welverdiend. Tot volgende keer K&T, ik kom zeker terug ... voor de zoveelste keer!

enige minpunt is dat retourzending je geld kost, maar ja, niet alles kan gratis zijn en door de goede pluspunten is dat compleet vergeeflijk!

---[Website]---
☐ Excellent
☑ Good
☐ Neutral (Similar to government's)
☐ Bad
☐ "Had to use a map to get through"
Notes: Website update made it slower on cell phones. No idea why they changed a winning team.

---[Packaging & Shipping]---
☑ Excellent
☐ Good
☐ Neutral (Well, there's no holes in it)
☐ Bad
☐ "Took forever and It looks like a horse sat on it"
Notes: -

---[Customer Service]---
☑ Excellent
☐ Good
☐ Neutral (At least you can call them)
☐ Bad
☐ "Basically have been treated like a dog"
Notes: -

---[Quality of Products Arriving]---
☑ Excellent
☐ Good
☐ Neutral (It's still useable)
☐ Bad
☐ "Is this supposed to look like that?"
Notes: Arrives as intended by manufacturer.

---[Pricing]---
☐ Excellent
☑ Good
☐ Neutral (Equal to manufacturer's)
☐ Bad
☐ "Had to trade a kidney for it"
Notes: Usually slightly cheaper than manufacturer when accounting for shipping and customs.

Average score: ★★★★★ (rounded)
Would shop again: YES (Been doing so for like a dozen of times now)

November 21, 2021
Unprompted review
Rated 5 out of 5 stars

Boker Plus Little Dvalin

The knife is outstanding quality for the price, very sharp right out the box, the size looks small but the handle is thick and big enough. Really a good purchase!

October 26, 2021
Unprompted review
Rated 5 out of 5 stars

Order and delivery same day

This morning I ordered 2 Zwilling knives and received them this afternoon. I honestly have never had a better overall order experience in the 20 years I've lived in Amsterdam. Here are some highlights:
Very competitive pricing
Order fulfilled and delivered in one day
Packed very professionally
Delivered with an outstanding service that gives great updates on delivery timeframes and allows you to visually follow the driver when the delivery is en route.

July 30, 2021
Unprompted review

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