Russell Hobbs Reviews 233

Purchased tabletop disher washer in silver.arrived damaged and door not sitting right. Return to supplier. Second one came again door not sitting right and top of unit had dent returned that one . Emailed customer service no response

My tabletop dishwasher broke down. It isn’t even 18 months old. Dishwasher repair engineers just aren’t interested in repairing it. Very disappointed in Russell Hobbs quality.

My Russell Hobbs microwave turntable stopped working after just 20 months. No reply from the seller and Russell Hobbs told me that as the microwave was over 12 months old then they had no responsibility for it. At £70 for just 20 months light use and a Company that offers no back up on a faulty product, I will now be avoiding all RH electricals. Not a reliable product nor a helpful Company.

Very disappointed with Russell Hobbs.
I remember this brand from childhood having had irons, toaster and kettles over the years.
My issue is with a split seal on my Fridge freezer purchased approx 9 months ago. The service follow up was prompt asking me to send pictures of my applicants in situ. Once l had done so their tone changed and because my appliance did not have a minimum of 5cm clearance all the way round the seal had probably overheated causing it to split. Or l had damaged it myself. I advised them the seal was for the fridge part and was surrounded by fresh air so surely it couldn’t overheat. When l asked them how l could have damaged in myself purely by opening or shutting the door they declined to comment. If l need a new seal l will have to pay for it.
They were polite but unmoving. They were not prepared to replace it under warranty as l had contravened their terms of use.

Very dissappointed to have to leave negative feedback but here goes I purchased a steam generator iron it had a 2 year warranty unfortunately after not very long the tank started to leak so I contacted them and good enough they replaced it a few months later the replacement started to do the same thing another few months on and my third iron is doing the same thing but they have refused to replace it because my guarantee for the first iron had expired but this iron is only a few months old and has a warranty till 2027 it doesn't work like that the guarantee is only on the first iron - I find this unbelievable I will never buy Russell Hobbs again

Bought a kettle and toaster,kettle broke after 1 day, contacted RH who wanted video evidence, we then had to return the kettle before they would replace it. After several phone calls, emails, messenger and Facebook comments, we still don't have a replacement. We have again made contact and now returned the toaster and asked for a full refund.
Customer service is absolutely rubbish, they are not UK based and fob you off with, It will be sent out in 3 to 5 working days. This is the standard reply every time we make contact with them. I can see us having to try claim our money back through the credit card company or small claims court.
Do not buy direct, in fact do not buy Russell Hobbs products, they are cheap and nasty.

We had a warranty case. The small mixer had broken down, the plastic gear was broken. I contacted customer service by email. I described the problem there. Unfortunately, a repair was not offered. The support sent a new device at no additional cost. The communication was good and quick. Thank you for the support and the goodwill. Dirk from Berlin

Russel Hobbs is an unscrupulous company. My product was still under warranty and sent image of faulty product and receipt. After about six emails they refuse to replace the product. I had glass electric kettle that shattered while boiling . There was glass everywhere (quite dangerous really) . I took a picture and sent to them and of course I got rid of the kettle because I can’t keep this around my children. Their lame excuse was ‘Uh you got rid of the product- but the product was dangerous and I had the image I sent to them. Very disappointed ☹️ . Shame on Russel Hobbs!!! .

Had an issue with my coffee machine, and Russell Hobbs replaced it quickly and without any hassle. The process was smooth, and their customer service was really helpful.

A few years ago I decided to replace an old Electrolux washing machine, which was over 10 years old when it was given to us a further 10 years ago. After only a few years of light use,  the drum spider on the replacement Russell Hobbs machine broke in 3 places. I contacted the manufacturers, who recommended that we scrap the machine because they could not supply replacement parts. From what I can tell, drums and spiders are fairly standard items, but their customer service would not check if they use the same drum or spider in any of their newer models. I won't buy from them again...

problem with there three year guarantee .I purchased a toaster and a kettle from Russell Hobbs in march 2022, I registered both items within the time period to have a three year guarantee, in January 2025 within the three year guarantee, my kettle developed a fault with the mechanism of the lid. I contacted Russell Hobbs to make a claim, they informed me that I had to send the receipt, as I had lost the receipt they refused to honor the three year guarantee. having registered the purchase with them in March 2022 they confirmed that my kettle was still under the three year warrantee. Why then will they not accept my claim, to me this is just a dishonest way to not pay for a genuine claim.

I had a problem with a toaster. The conversation was very friendly and quick. Now I'm getting a new toaster and I don't have to send the old one back; I can dispose of it right here, which saves on shipping and hassle - I am very satisfied!

None existent customer service can't get my money back

Russell Toss ! Terrible customer service experience . Brought a microwave in March from JD Williams . The inside has pitted, peeled and started to rust ! Tried to blame not wiping it out and water damage ! That’s how a microwave works by heating water particles.
Retailer pass me to them they pass me to the retailer

I really wish to give no stars it truly is the worst Customer Service I have ever encountered one person. Georgiana decided to ask me the same thing over and over again to the point of about 10 emails where I kept sending the stuff and she just didn’t bother to deal with it so in order that she didn’t have to just kept asking the same questions despite having got all the information many times over.

I decided not to deal with her further and to try someone else enter Andreea who was equally as confused and not helpful even though initially she seemed to be helpful.

My item I purchased had gone down to half price so she said I’d be able to purchase that item and have a surplus and be able to purchase another item to let her know what I wanted and she will arrange it. I did exactly that.
Because they the. did not wish to do that I got an email after saying that it was out of stock and I would have to purchase something else which funnily enough was a much higher price. I had explained at the time the reason I had bought that particular model was for health reasons and being able to operate the machine with my hands as opposed to other models which I would be unable to hold and operate effectively.

I had to call back on the Monday only to be told my item was now in stock and had gone back up in price and that’s all I’d be able to get.

I urged them to honour their original agreement because this guy did not seem to be able to understand English and said that he couldn’t do that and that he would speak to Andreea who would call me back. They clearly don’t know the rules of returns and replacement in their own company. This was over three hours ago have not heard anything back from them. To be perfectly honest with you I couldn’t care less whether I’ll get another product from them or not.

The Customer Service is almost as rubbish as the products that they sell avoid avoid avoid buy something else save yourself the stress.

I’ve bought a Russell Hobbs microwave from Asda with 1 year warranty . I have registered the product on Russell Hobbs website to benefit for an additional 1 year warranty. After 15 months the microwave didn’t heat properly so I contacted customer service who didn’t want to assist with an exchange. I am very disappointed about this brand and surely I won’t buy another appliance from them.

Took out a 3 year guarantee with our Russell Hobbs Worcester kettle in 2022. Already been replaced once, on/off switch came off. Then it happened again. After contacting Russell Hobbs (Romania!) Told to complete a questionnaire and send photos (we are not young people) and then an investigation would take place. Now received another new one but told that the guarantee ends 3 years after the original purchase NOT when when we received the replacement. Think this is unfair and unacceptable.

I received a coffee grinder as a gift, but have been unable to use - contacted Russell Hobbs for assistance which first gave me the manual that arrived with the product, then said that they could not support as it they don’t sell the product in the UK.

i thought that russel and hobbs were a reputable high st firm, but,my opinion has done a u turn. falling from grace with their 5 in one oven. brand new washed the backing trays, put them on a rack to dry. little while later, came to put them back in the oven, and they had gone rusty. i thought that they were stainless steel. but no. they are of such poor quality if I cooked, I could end up with a disease. i have not used the oven yet due to the question of safety.
the technology is good, but this company is seemingly exploiting it for ill gains. they themselves, ought to be put on the rack, or at beat, hung out to dry...
when I phoned up their customer services. turned out to be a dissident, who could hardly speak english

I bought a Russell Hobbs breadmaker from a retailer. Worked very well for 14 months then went wrong. The company were very helpful and sent a replacement with no hassle.
Excellent service