I ordered 2 mystery boxes 1 small and 1 medium, Firstly the girls at nods are absolutely wonderful, thus is a legit company as I’ve been buying from for 2 years and sometimes there’s delays however... See more
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I’ve bought some of the best beauty products from nodbeauty at amazing prices, and every experience has been fantastic. She always goes above and beyond for everyone on her Whatnot shows and genuinel... See more
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I have purchased many products on many different occasions from nodbeauty via whatnot and they are incredible. Nod and Nic are sellers knowledgeable about all of their products, offer advice and tips... See more
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Delivery was super quick via Royal Mail, and Nodbeauty have such high-quality items! I decided to pick individual products instead of their beauty boxes this time, and was pleasantly surprised to rece... See more
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Company details
Written by the company
We are NODBEAUTY the best destination for everything beauty. Find luxury viral beauty brands and beauty mystery boxes on the website. We stock the latest new trending beauty products including TikTok viral products.
Contact info
United Kingdom
- Support@nodbeauty.co.uk
- nodbeauty.co.uk
4.3
Excellent
249 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Order paid for and dispatched on 6th of…
Thank you Holly for resolving this issue so promptly! This seems to be a problem with Royal Mail. I would now definitely shop with you again.
November 6, 2025
Unprompted review
Reply from nodbeauty
Hi Lauren,
Thank you so much for updating your review. It was a pleasure speaking with you, and we’re really glad we could resolve this quickly for you.
Unfortunately, Royal Mail do occasionally experience issues outside of our control, but we’re pleased everything is now sorted and your order is on its way. We truly appreciate your understanding and can’t wait for you to receive and enjoy your items.
Thank you again for your patience and for choosing to shop with us — we look forward to welcoming you back.
Kind regards,
Holly
NODBEAUTY
Issue resolved
After looking into my delivery issue it appears it’s the delivery companies fault so Nod beauty have refunded me with no issue. Not ideal but glad it’s been explained and resolved. Thanks Holly in customer service for your help with this.
December 12, 2025
Unprompted review
Reply from nodbeauty
Hi Pippa,
Thank you so much for taking the time to update your review — we really appreciate it. 🤍
We’re so pleased everything was explained and resolved, and we’re grateful for your understanding while we investigated the delivery issue.
As a thank you, we’ve added a credit to your account for your next order. Customers like you genuinely make all the difference to small businesses like ours, and your support means more than you know.
If you ever need anything at all, please don’t hesitate to reach out — we’re always happy to help.
With thanks,
Holly & the NODBEAUTY Team ✨
Medium mystery box
I ordered a medium mystery box,I paid £50 and received a box full with amazing products and the total value of my box was £200! Amazing 😍
December 2, 2025
Unprompted review
Reply from nodbeauty
Hi Margarita ✨
Thank you so much for your lovely review! We’re over the moon to hear you loved your Medium Mystery Box and that it landed with over £200 worth of luxury beauty treats — we adore creating that wow moment for our customers. 😍
We truly appreciate your support and are so happy you had such a great experience with us. Your feedback means the world to our small business and helps others discover NODBEAUTY too.
Can’t wait to treat you again soon! 💖
Warmest wishes,
The NODBEAUTY Team
I ordered Sundae shower gift sets in…
I ordered Sundae shower gift sets in November, they were never received, this was resolved quickly by the team and they couldn’t have been more helpful
November 21, 2025
Unprompted review
Reply from nodbeauty
Hi Caroline,
It was lovely speaking with you and we’re so pleased we were able to get this sorted for you. Unfortunately, on this occasion Royal Mail did misplace the parcel, but we’re glad we could resolve this quickly.
We hope you enjoy the replacement items and the complimentary products included, and thank you so much for your patience and understanding throughout.
If you need anything at all, please don’t hesitate to reach out.
Kind regards,
Holly
NODBEAUTY
Worst customer service I have ever had…
Worst customer service I have ever had I ordered a £50 box on 28th March 2023 I have emailed repeated times over two years and been promised multiple times it was being dealt with etc. I have never received the goods or a refund and £50 is a lot of money, never buy from this company.
December 3, 2025
Unprompted review
Reply from nodbeauty
Hello Amy,
We’re very sorry to hear about your experience. After reviewing our records, we can confirm that your order was fully refunded in 2023, and we have re-sent the refund confirmation to you today which you have kindly confirmed.
If you need any further help or assistance, please feel free to reach out to us at support@nodbeauty.co.uk.
Kind regards,
Customer Service @ NODBEAUTY
Where is my order!?
In response to the reply. I have been in email communications with Nodbeauty and it transpires that they were indeed sending notifications through Shopify. After they reset my account I have since had those messages through. When the package did arrive it was packaged beautifully and you could see the issue they had and how they resolved it!
I received a notification to say my order was dispatched on the 21st November however it’s still waiting to enter Royal Mail delivery network. After several attempts at trying to contact I finally had a response to say there was an issue with their boxes and them popping open. I am now struggling to get an update on when I will actually receive the item!!
I’d suggest avoiding!!
November 28, 2025
Unprompted review
Reply from nodbeauty
Thank you for your feedback. We’re truly sorry for the inconvenience caused.
A very small number of our gift boxes were affected by a packaging issue from our supplier. As soon as this was identified, we paused a handful of dispatches — including yours — to ensure no customer received a damaged or faulty box. We contacted you to explain the situation and confirmed your order would be resent in brand-new packaging.
We have replied to your emails several times within the last 24 hours, however there are only so many updates we can provide while our team is actively resolving the issue during business hours. Your replacement box is already being processed and will be shipped in our upgraded packaging to avoid any further issues.
As a small business, quality matters deeply to us, and we would never send out an item that isn’t perfect. We appreciate your patience while we resolved this unexpected supplier fault, and we’re confident you’ll be happy with the final product when it arrives.
If you need anything further, please reach out via our business WhatsApp or email — we’re always here to help.
— NODBEAUTY Customer Care
Well packaged, good value for money
I ordered a Whipped Sundae Set for my daughter for Christmas. I took a while to arrive (Parcel Force then delivered to an incorrect address but I managed to locate it) The item was well packaged and was good value for money. Would use again and recommend to friends.
November 26, 2025
Unprompted review
Reply from nodbeauty
Hi Bonbon,
Thank you so much for your lovely review! 💛
We’re really pleased to hear your Whipped Sundae Set arrived safely in the end and that you managed to track it down after the Parcel Force mix-up — delivery issues can be so stressful, so we really appreciate your patience.
We’re delighted that you found the set well packaged, great value for money, and perfect for Christmas.
Your kind words and recommendation mean a lot to us as a small business.
We’d love to welcome you back again soon! ✨
NODBEAUTY Team
Never received
I had back an forth communication for this order that was apparently returned to them damaged, there was never any tracking, I said I was happy for a replacement initially still nothing I was told it had been refunded in june/July still nothing even gave my bank details for a BT and still never received completely gutted I had been more then understanding with all the on going issues but im 80 odd pound out of pocket for nothing to show its disappointing as the customer service who I had spoke to was lovely but my money was taken n nothing to show these where mothers day gifts for my children to gift me witch u made them aware
This has since been resolved and I was issued a full refund
November 26, 2025
Unprompted review
Reply from nodbeauty
Hi Stacey,
Thank you so much for taking the time to share your feedback. We’re truly sorry to hear you’re still having trouble locating the refund — we completely understand how frustrating that must feel, especially when the order was meant as a Mother’s Day gift.
We just want to gently reassure you that the order was refunded in full several months ago on our side. Sometimes refunds can appear on statements under the merchant processor rather than “NODBEAUTY,” which can understandably cause confusion. This is why we advised checking back over the bank statements for the relevant dates.
We would really like to help you get this fully sorted. If you can kindly send us a screenshot of your bank statement for that period (with all sensitive details hidden), our team will happily look into it again to make sure everything lines up correctly.
We’re here to help and want to get this resolved for you as smoothly as possible.
Warm regards,
NODBEAUTY Customer Care Team
Excellent in every way!
This is the first time I have used nodbeauty and will highly recommend them to friends.
My order arrived quickly and was very well-packaged.
I wanted to add a small item to my order so that I didn't incur another postage charge, and customer services replied promptly to say they would add it free of charge.
I am very impressed and will definitely use nodbeauty in the future
November 20, 2025
Unprompted review
Reply from nodbeauty
Doe, thank you so much for your wonderful review! We’re absolutely thrilled to hear that your first experience with NODBEAUTY was such a positive one. 💗
We’re glad your order arrived quickly and beautifully packaged, our team works hard to make every delivery feel special. It was no trouble at all to add your extra item free of charge; we always want to make your shopping experience as smooth and personal as possible.
Your recommendation truly means the world to our small business. Knowing that you’ll be returning to shop with us again is the biggest compliment we could receive. ✨
Thank you again for choosing NODBEAUTY we can’t wait to treat you next time!
Disappointed
I placed an order on the 2nd November. I had email next day to say that it was on the way with royal mail tracking available. Royal mail said they haven't recieved yet. Initial communication from customer services quick to say they were looking into it however no resolution/when will be dispatched given despite me emailing another 2 times.
Very disappointed after being recommended by a friend.
November 15, 2025
Unprompted review
Reply from nodbeauty
Hi Carly,
Thank you for taking the time to share your feedback. We’re so sorry for the initial confusion and delay — we completely understand how disappointing that must have been, especially when you were excited to try us on a recommendation. 💛
Your order contained a clearly marked pre-order item, which is why Royal Mail had not yet received the parcel at the time of your first tracking check. Once this was identified, our team ensured this was dispatched and delivered to you as quickly as possible.
We’re really glad to hear that you now have your order, and we truly hope you love everything inside. If you need any further support or have any questions, we’re always here and happy to help.
Warmest wishes,
NODBEAUTY Customer Care Team ✨
Nod Beauty you have excelled…
Nod Beauty you have excelled yourselves!!!!!! In all honesty, I had a bad experience with Nodbox (as they were originally called) many years ago now and so I didn’t have anything to do with the brand after that. However, an ad came up online and I thought, I’m going to give them another try as they always had excellent products and the company owner was lovely. I’m so glad I did! I ordered a few days ago and it arrived today (Sunday) via Royal Mail. The box was well packaged and beautifully presented. I ordered the £50 box which has a worth of at least £100. After calculating the individual prices, my box is worth over £200! That is wild. I had a lovely selection of haircare, skincare and makeup. Products I received were - Olaplex No 8 Bond Moisture Mask, MAC mini Lipstick & Liner Duo, Love Hearts Blemish Patches, Jiinju Silver Eye Mask, Paradoxx Detox Hair Mask, Estée Lauder Advanced Night Repair Eye Concentrate, BH Cosmetics Mrs Bella Blush Trio, Grow Gorgeous B3 Scalp Care, Silver Cloud Heatless Curler Set and the Clarins Hydra Essentials Full Size Moisturiser Gift Set. I’m so honestly blown away by this. I will be doing an unboxing over on my TikTok (Kathrynsloves) as soon as I’m feeling a bit better as I’m 5 weeks post surgery. I am itching to order more boxes - I’d love to order one of each but I’m scared I’d get the same products so will perhaps wait another month or two before ordering. Thank you so much NodBeauty for a wonderful experience and I’m so glad your company is going from strength to strength.
November 2, 2025
Unprompted review
Reply from nodbeauty
Hi Kathryn,
Thank you so much for such an amazing review — we’re absolutely thrilled to hear how happy you are with your NODBEAUTY experience! It means the world to us that you decided to give us another chance, and we’re so delighted that your order arrived beautifully packaged and filled with luxury favourites you love.
We take so much pride in carefully curating every beauty bag to deliver incredible value and a true mix of skincare, haircare and makeup treats, so hearing your box exceeded £200 in worth makes us just as excited as you are!
We can’t wait to see your unboxing on TikTok once you’re feeling better — wishing you a smooth recovery and lots of pamper time with your new products. Thank you again for your kind words and support — it’s customers like you who make what we do so special. 💖
With love,
The NODBEAUTY Team
THE BEST BEAUTY BOXES IN THE BUSINESS
I have bought many beauty boxes and orders from NodBeauty and they are always amazing. I received my most recent order today and I am in LOVE with my pamper mystery. A chance to try some of the hottest k skincare and Nod Faveorites, including Truly ! Plus also an exclusive unreleased product which is FAB. I have never been disappointed with any order I have received and high end products like Dior, Tom Ford and more, and the most incredible deals they make every other mystery box on the market pale in comparison ! Also the new bags are stunning. Genuinely the most lovely owner and staff. Can’t wait to get properly stuck in ! Xx
October 11, 2025
Unprompted review
Reply from nodbeauty
Hi Sarah,
Wow – what a review! 🥹✨ We’re honestly over the moon reading this. Thank you so much for trusting us time and time again and for shouting about your mystery pamper (we had so much fun putting that one together!). We love curating those little surprises – from skincare must-haves to those “pinch me” luxury finds – so hearing that you’re loving Dior, Tom Ford and the exclusives really makes our day.
And thank you for noticing the new bags too – they’ve been such a passion project for us, so it’s amazing to know they’re as loved as we hoped! 💌
Your kind words about the team mean the world – we’re a tiny but mighty business and reviews like yours remind us why we do what we do. We can’t wait to keep spoiling you with more boxes that outshine the rest!
Love,
The NODBEAUTY Team x
Absolutely love nodbeauty ❤️
Absolutely love nodbeauty ,
From start to finish, placed order , Holly & girls have been so kind and kept me informed and always happy regardless about there being a storm ,
They are so professional and really care,
I ordered my 3rd beauty box ( the large one ) as I couldn’t resist having medium and a small , and to say the best , completely breathtaking products, from Tom ford , CT, I cannot wait to use the eye products . The value and quality and packaging is divine, honestly if your thinking of ordering let this be a sign , forever great full and truly spoiled with the large mystery box, I’m about to order my fourth one xxx Amanda x
October 7, 2025
Unprompted review
Reply from nodbeauty
Hi Amanda,
Wow – your review has absolutely made our day! 🌟 Thank you so much for taking the time to share your experience with us. We’re so happy you’re loving your mystery boxes (and that you couldn’t resist going from small → medium → large 👀✨).
We’ll be sure to pass on your lovely words to Holly & the team – they’ll be thrilled to know they made your experience special, storm and all! Knowing you’re enjoying the Tom Ford and CT treasures makes us just as excited as you are.
We can’t wait to spoil you again with box number four 💝 – thank you for being part of our NODBEAUTY family.
Love,
The NODBEAUTY Team x
Mystery lucky dip bag
Nod and nic the most nicest people always happy to help and give u top brands for an amazing price the picks are brilliant u won't find cheaper honstely amazing delivery is fast and I paid £19 and got the best bargains I couldnt believe it u go into a shop I wouldn't get one iteam for the price ov the box Thank you so much ladies 😊 ☺️ 😄 💖 xxxx
October 3, 2025
Unprompted review
Reply from nodbeauty
Hi Chris,
Thank you so much for your lovely words – this honestly made our day! 💖 We’re so happy you love your picks and the value inside your box. Our aim is always to bring top brands at prices that make you smile, and it’s amazing to know we’ve done that for you.
We can’t wait to pack more bargains for you again soon – thank you for supporting us! 💫
The NODBEAUTY team!
£125 down and nothing to show for it 5 weeks later
I normally don't write reviews like this but I'm sick dealing with this company and being fed excuses.
I placed an order months ago with this company via tiktok and had no issues, I was very happy with my order. On the 30th of August I bought their large mystery make up bundle at £125, and over a month later the only thing I've received is excuses as to why I don’t have it and promises that I can expect it.
I first contacted NodBeauty on the 4th of September via their Instagram page, I was told they’d tried to contact me to ask if I would prefer a blush or a highlighter palate ,despite the fact I couldn’t find this email I replied with my preference and was told the order would be shipped next day. I didn’t receive my order and contacted them again on Instagram a week later, they read my message and didn’t reply.
I then contacted them via their online contact form and promptly received a reply, this time I was told they’d been changing the website, and it had been causing issues but that i would receive my order in 1-2 days. It never came. Again, I contacted them 6 days later asking for an update on my shipping, at this point they had created a DPD tracking code but hadn’t given the order to the courier. I didn’t get a response.
I sent another email via their online contact form a week later and was told they’d just received my last email and would chase it up. Again, I had no response and had to email another 2 times, my second email i told them if it wasn’t sent that week that I’d be expecting a refund. I then got a response around 2 minutes later telling me the owner had been dealing with my order and had an emergency, so their office had been shut. I responded and said I was sorry to hear that and asked for a tracking number so i could chase it up with the courier myself, again I wasn’t answered, however I did receive a separate email from their company with a royal mail tracking code – surprisingly they never received my order.
3 days later i chase it up and receive no response, 3 days after that I email again asking for an update and receive no response, the next day i email again to say if my order isn't shipped that day I’d be expecting a refund. I get a reply from the owner telling me the girl that had been dealing with my order was now off sick and asked me to contact them via Whatsapp, so I do. I’m told my order will come on Friday October 3rd before 12pm, it hasn't arrived. I messaged asking for a tracking code and was told there had been a leak in their office and due to this she couldn’t give me a tracking code as they were sitting in their cars.
I placed this order 5 weeks ago and twice they’ve created tracking codes with couriers (DPD and Royal Mail) and both still say they’re waiting to receive my order. I’ve repeatedly been told my order has been shipped when it clearly hasn’t been and whenever I ask them directly for a tracking code I'm either ignored or given an excuse.
I’ve raised a dispute through my bank, I was holding out hope that my order would come as my order from months ago was so good, but to say I've been left frustrated and disappointed is an understatement.
I’m genuinely sorry to them if all these things have happened and I understand that things can go wrong and be out of your control, but after 5 weeks it's just ridiculous. I keep being told my order has been shipped but I’m £125 down and have absolutely nothing to show for it.
October 3, 2025
Unprompted review
Reply from nodbeauty
Hi Aimee,
Thank you for leaving your feedback. We take all reviews seriously, however in order for us to investigate this further we do need to verify your order details. Please could you provide your order number and the email address used at checkout so we can look into this directly.
We also want to kindly highlight that sharing personal information about staff or the business owner is not appropriate. Any information shared at the time was given privately to our customers and community in order to explain why we had to close briefly due to personal matters. It was never intended to be repeated publicly.
During the period you mention, only a very small number of orders were affected by system and courier issues, which were documented openly. In every case, customers were offered either a refund or a re-shipment. While the majority of parcels are arriving on time, recent storms have caused some courier delays in certain areas, which are unfortunately outside of our control.
It is also correct that yesterday our unit was temporarily closed due to storm damage, which we communicated publicly so customers were aware of the short disruption.
Our team is always available via support@nodbeauty.co.uk to ensure every customer receives the products they’ve ordered or a full resolution. Please do get in touch with your details so we can assist you directly.
Thank you,
NODBEAUTY Customer Support
Great mystery bag
I ordered a mystery bag and had an email to say it had been dispatched but received no email. I emailed support who followed this up and a few days later I had tracking. My parcel is as described and really impressed with the products.
August 18, 2025
Unprompted review
Reply from nodbeauty
Thank you so much, Laura, for sharing your experience. We’re delighted to hear that our support team was able to quickly resolve the tracking issue and that your mystery bag arrived just as described. We’re thrilled you’re impressed with the products — your kind feedback means the world to us. We look forward to surprising you again soon with more beauty favourites.
Warm regards,
NODBEAUTY ❤️
Exactly as advertised
Delivery was super quick via Royal Mail, and Nodbeauty have such high-quality items! I decided to pick individual products instead of their beauty boxes this time, and was pleasantly surprised to receive a freebie I didn’t expect, their new branded eyebrow product. I’ve been using it ever since, and it’s completely replaced my Benefit eyebrow gel! It’s so precise and smooth to apply, making it easy to shape and fill my brows perfectly. I’ll definitely be ordering again and can’t wait to try their mystery beauty boxes next time! Xx
August 4, 2025
Unprompted review
Reply from nodbeauty
Thank you for such a beautiful review. We’re delighted your order arrived so swiftly and that our curated selection has impressed you. It’s wonderful to hear our new NODBEAUTY eyebrow product has earned a place in your daily routine, replacing even your long-time favourites. We can’t wait to welcome you back to experience the magic of our mystery beauty boxes. With heartfelt thanks for your continued support,
The NODBEAUTY Team ✨
lovely high end products at great…
lovely high end products at great prices. Would highly recommend. Brilliant customer service with a quick response to any questions or queries.
August 8, 2025
Unprompted review
Reply from nodbeauty
Thank you so much, Martin! We’re thrilled to hear you’re loving our high-end products and that our customer service stood out to you. We always aim to offer luxury beauty at accessible prices, so your feedback means the world to us. We can’t wait to have you shop with us again soon! 💫
— Team NODBEAUTY
Terrible experience
Terrible experience - ordered a gift over a week ago. Not dispatched, no contact whatsoever & no response to email requests for an update.
Will not use again.
Now resolved
August 6, 2025
Unprompted review
Reply from nodbeauty
Hi Kelly,
We’re really sorry to hear this, but after checking our system, we’ve been unable to find any order or email from you under the name provided. We’d love to help get this sorted for you as quickly as possible — could you please email us directly at support@nodbeauty.co.uk with your order number or the email address used to place the order?
We care deeply about making every customer’s experience a positive one, especially when it comes to gifting — and we’d never want anyone to feel let down. If there’s been a mix-up as we are aware a new brand has opened up with a similar name or if this review was posted in error, we’d really appreciate the chance to put things right.
Thank you,
The NODBEAUTY Team 💗
NodBeauty always delivers amazing…
NodBeauty always delivers amazing quality items! I’ve ordered many times and have never had a single issue. Everything arrives just as expected—beautiful, high-quality, and packaged with care. The beauty boxes are amazing and definitely value for money! Special shout out to Nods herself and the team for always being so helpful with enquiries and going the extra mile. Their customer service is just as impressive as their products. Highly recommend!
July 10, 2025
Unprompted review
Reply from nodbeauty
Thank you so much for your kind words and continued support! 💖 We’re absolutely thrilled to hear you’ve had such positive experiences with us time and time again. It means the world to know our beauty boxes, products, and service have made an impression. A special thank you from the whole team (and Nods!) for the shoutout — we’re always here to help and so grateful to have loyal customers like you. We can’t wait to welcome you back soon! ✨
With love,
Team NODBEAUTY
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